{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,7]],"date-time":"2026-03-07T03:59:03Z","timestamp":1772855943598,"version":"3.50.1"},"reference-count":96,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2020,10,6]],"date-time":"2020-10-06T00:00:00Z","timestamp":1601942400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2020,10,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper explores the reasons behind the slow uptake of mobile payment (m-payment) from a switching intention (SI) perspective. The antecedents of SI from cash to m-payment were explored using an integrated conceptual model of the push-pull-mooring (PPM) framework and the status quo bias (SQB) perspective.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A self-administered survey was used to collect data, which are empirically tested using SmartPLS 3.0.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The push factor was found to have an insignificant effect on SI to m-payment whereas the pull factor was significant. Furthermore, the results revealed that the two mooring variables have contrasting results as trust is not a significant determinant of SI to m-payment while perceived security and privacy (PSP) is. Additionally, all SQB-related relationships were found to be statistically significant<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study determined the factors that play vital roles in the consumers' decision-making to transition from cash to m-payment. This was done via a uniquely developed conceptual model that incorporated the PPM framework with the SQB perspective.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-04-2020-0175","type":"journal-article","created":{"date-parts":[[2020,10,5]],"date-time":"2020-10-05T01:34:28Z","timestamp":1601861668000},"page":"376-399","source":"Crossref","is-referenced-by-count":165,"title":["Switching from cash to mobile payment: what's the hold-up?"],"prefix":"10.1108","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0649-9183","authenticated-orcid":false,"given":"Xiu-Ming","family":"Loh","sequence":"first","affiliation":[]},{"given":"Voon-Hsien","family":"Lee","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2974-2270","authenticated-orcid":false,"given":"Garry Wei-Han","family":"Tan","sequence":"additional","affiliation":[]},{"given":"Keng-Boon","family":"Ooi","sequence":"additional","affiliation":[]},{"given":"Yogesh K.","family":"Dwivedi","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"9","key":"key2021020414415782400_ref001","doi-asserted-by":"crossref","first-page":"1151","DOI":"10.1108\/ET-12-2018-0269","article-title":"Entrepreneurship as a preferred career option","volume":"61","year":"2019","journal-title":"Education + Training"},{"issue":"5","key":"key2021020414415782400_ref002","doi-asserted-by":"crossref","first-page":"1442","DOI":"10.1108\/APJML-09-2018-0368","article-title":"To grab or not to grab? 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