{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T18:40:17Z","timestamp":1771872017487,"version":"3.50.1"},"reference-count":57,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2016,8,1]],"date-time":"2016-08-01T00:00:00Z","timestamp":1470009600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,8,1]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 Brand communities have been labeled as a social aggregation of brand fans and businesses. Yet, limited research has examined customers\u2019 perceived relationship benefits in brand community on social media. Drawing from social capital theory and relationship benefits research, the purpose of this paper is to discover how online harmonious brand community influence customers\u2019 perceived relationship benefits (i.e. confidence, special treatment, social and honor). <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 Hypotheses are tested by applying a structural equation modeling and the data are collected from a survey of smartphone community members (n<\/jats:italic>=543) based on Sina Weibo. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The results suggest that harmonious brand communities strengthen customers\u2019 perceived relationship benefits on social media, which are the important factors to form community satisfaction and positive word-of-mouth of community. And community engagement amplifies the influence of harmonious brand communities and has a moderating effect on the role of harmonious community relationships in confidence benefits. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 The present study extends prior research on relationship benefits from the perspective of brand community based on social media and reveals the role of harmonious community relationships in developing community satisfaction and positive word-of-mouth.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/intr-05-2015-0149","type":"journal-article","created":{"date-parts":[[2016,7,7]],"date-time":"2016-07-07T04:28:41Z","timestamp":1467865721000},"page":"809-826","source":"Crossref","is-referenced-by-count":60,"title":["Understanding relationship benefits from harmonious brand community on social media"],"prefix":"10.1108","volume":"26","author":[{"given":"Mingli","family":"Zhang","sequence":"first","affiliation":[]},{"given":"Nuan","family":"Luo","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020121401123260600_b1","doi-asserted-by":"crossref","unstructured":"Adjei, M.T.\n , \n Noble, S.M.\n and \n Noble, C.H.\n (2010), \u201cThe influence of C2C communications in online brand communities on customer purchase behavior\u201d, \n Journal of the Academy of Marketing Science\n , Vol. 38 No. 5, pp. 634-653.","DOI":"10.1007\/s11747-009-0178-5"},{"key":"key2020121401123260600_b2","doi-asserted-by":"crossref","unstructured":"Aggarwal, P.\n (2004), \u201cThe effects of brand relationship norms on consumer attitudes and behavior\u201d, \n Journal of Consumer Research\n , Vol. 31 No. 1, pp. 87-101.","DOI":"10.1086\/383426"},{"key":"key2020121401123260600_b3","doi-asserted-by":"crossref","unstructured":"Algesheimer, R.\n , \n Dholakia, U.M.\n and \n Herrmann, A.\n (2005), \u201cThe social influence of brand community: evidence from European car clubs\u201d, \n Journal of Marketing\n , Vol. 69 No. 3, pp. 19-34.","DOI":"10.1509\/jmkg.69.3.19.66363"},{"key":"key2020121401123260600_b4","doi-asserted-by":"crossref","unstructured":"Andersen, P.H.\n (2005), \u201cRelationship marketing and brand involvement of professionals through web-enhanced brand communities: the case of Coloplast\u201d, \n Industrial Marketing Management\n , Vol. 34 No. 1, pp. 39-51.","DOI":"10.1016\/j.indmarman.2004.07.002"},{"key":"key2020121401123260600_b5","doi-asserted-by":"crossref","unstructured":"Antcliff, V.\n , \n Saundry, R.\n and \n Stuart, M.\n (2007), \u201cNetworks and social capital in the UK television industry: the weakness of weak ties\u201d, \n Human Relations\n , Vol. 60 No. 2, pp. 371-393.","DOI":"10.1177\/0018726707075880"},{"key":"key2020121401123260600_b6","doi-asserted-by":"crossref","unstructured":"Bagozzi, R.P.\n and \n Yi, Y.\n (1988), \u201cOn the evaluation of structural equation models\u201d, \n Journal of the Academy of Marketing Science\n , Vol. 16 No. 1, pp. 74-94.","DOI":"10.1007\/BF02723327"},{"key":"key2020121401123260600_b201","doi-asserted-by":"crossref","unstructured":"Beatty, S.E.\n , \n Mayer, M.\n , \n Coleman, J.E.\n , \n Reynolds, K.E.\n and \n Lee, J.\n (1996), \u201cCustomer-sales associate retail relationships\u201d, \n Journal of Retailing\n , Vol. 72 No. 3, pp. 223-247.","DOI":"10.1016\/S0022-4359(96)90028-7"},{"key":"key2020121401123260600_b8","doi-asserted-by":"crossref","unstructured":"Bollen, K.A.\n (1989), \n Structural Equations with Latent Variables\n , Wiley-Interscience, New York, NY.","DOI":"10.1002\/9781118619179"},{"key":"key2020121401123260600_b9","doi-asserted-by":"crossref","unstructured":"Chen, P.T.\n and \n Hu, H.H.\n (2010), \u201cThe effect of relationship benefits on perceived value in relation to customer loyalty: an empirical study in the Australian coffee outlets industry\u201d, \n International Journal of Hospitality Management\n , Vol. 29 No. 3, pp. 405-412.","DOI":"10.1016\/j.ijhm.2009.09.006"},{"key":"key2020121401123260600_b10","doi-asserted-by":"crossref","unstructured":"Chiu, C.M.\n , \n Hsu, M.H.\n and \n Wang, E.T.\n (2006), \u201cUnderstanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories\u201d, \n Decision Support Systems\n , Vol. 42 No. 3, pp. 1872-1888.","DOI":"10.1016\/j.dss.2006.04.001"},{"key":"key2020121401123260600_b11","doi-asserted-by":"crossref","unstructured":"Dessart, L.\n , \n Veloutsou, C.\n and \n Morgan-Thomas, A.\n (2015), \u201cConsumer engagement in online brand communities: a social media perspective\u201d, \n Journal of Product & Brand Management\n , Vol. 24 No. 1, pp. 28-42.","DOI":"10.1108\/JPBM-06-2014-0635"},{"key":"key2020121401123260600_b202","doi-asserted-by":"crossref","unstructured":"Elovici, Y.\n , \n Glezer, C.\n and \n Shapira, B.\n (2005), \u201cEnhancing customer privacy while searching for products and services on the World Wide Web\u201d, \n Internet Research\n , Vol. 15 No. 4, pp. 378-399.","DOI":"10.1108\/10662240510615164"},{"key":"key2020121401123260600_b13","doi-asserted-by":"crossref","unstructured":"Fornell, C.\n and \n Larcker, D.F.\n (1981), \u201cEvaluating structural equation models with unobservable variables and measurement error\u201d, \n Journal of Marketing Research\n , Vol. 18 No. 1, pp. 39-50.","DOI":"10.1177\/002224378101800104"},{"key":"key2020121401123260600_b14","doi-asserted-by":"crossref","unstructured":"Fournier, S.\n (1998), \u201cConsumers and their brands: developing relationship theory in consumer research\u201d, \n Journal of Consumer Research\n , Vol. 24 No. 4, pp. 343-353.","DOI":"10.1086\/209515"},{"key":"key2020121401123260600_b15","unstructured":"Fournier, S.\n and \n Lee, L.\n (2009), \u201cGetting brand communities right\u201d, \n Harvard Business Review\n , Vol. 87 No. 4, pp. 105-111."},{"key":"key2020121401123260600_b16","unstructured":"Frey, B.S.\n (1997), \n Not Just for the Money: An Economic Theory of Personal Motivation\n , Edward Elgar, Cheltenham."},{"key":"key2020121401123260600_b17","doi-asserted-by":"crossref","unstructured":"Graham, G.\n and \n Greenhill, A.\n (2013), \u201cExploring interaction: print and online news media synergies\u201d, \n Internet Research\n , Vol. 23 No. 1, pp. 89-108.","DOI":"10.1108\/10662241311295791"},{"key":"key2020121401123260600_b18","doi-asserted-by":"crossref","unstructured":"Grover, S.L.\n (2014), \u201cUnraveling respect in organization studies\u201d, \n Human Relations\n , Vol. 67 No. 1, pp. 27-51.","DOI":"10.1177\/0018726713484944"},{"key":"key2020121401123260600_b20","doi-asserted-by":"crossref","unstructured":"Gummerus, J.\n , \n Liljander, V.\n , \n Weman, E.\n and \n Pihlstr\u00f6m, M.\n (2012), \u201cCustomer engagement in a Facebook brand community\u201d, \n Management Research Review\n , Vol. 35 No. 9, pp. 857-877.","DOI":"10.1108\/01409171211256578"},{"key":"key2020121401123260600_b19","doi-asserted-by":"crossref","unstructured":"Gwinner, K.P.\n , \n Gremler, D.D.\n and \n Bitner, M.J.\n (1998), \u201cRelationship benefits in services industries: the customer\u2019s perspective\u201d, \n Journal of the Academy of Marketing Science\n , Vol. 26 No. 2, pp. 101-114.","DOI":"10.1177\/0092070398262002"},{"key":"key2020121401123260600_b21","doi-asserted-by":"crossref","unstructured":"Habibi, M.R.\n , \n Laroche, M.\n and \n Richard, M.O.\n (2014), \u201cThe roles of brand community and community engagement in building brand trust on social media\u201d, \n Computers in Human Behavior\n , Vol. 37 No. 7, pp. 152-161.","DOI":"10.1016\/j.chb.2014.04.016"},{"key":"key2020121401123260600_b22","unstructured":"Hair, J.F.\n , \n Anderson, R.E.\n , \n Tatham, R.L.\n and \n Black, W.C.\n (1998), \n Multivariate Data Analysis\n , Prentice Hall, London."},{"key":"key2020121401123260600_b23","unstructured":"Hayduck, L.A.\n (1987), \n Structural Equation Modeling with LISREL\n , Johns Hopkins University Press, Baltimore, MD."},{"key":"key2020121401123260600_b25","doi-asserted-by":"crossref","unstructured":"Hennig-Thurau, T.\n , \n Gwinner, K.P.\n and \n Gremler, D.D.\n (2002), \u201cUnderstanding relationship marketing outcomes: an integration of relationship benefits and relationship quality\u201d, \n Journal of Service Research\n , Vol. 4 No. 3, pp. 230-247.","DOI":"10.1177\/1094670502004003006"},{"key":"key2020121401123260600_b26","doi-asserted-by":"crossref","unstructured":"Hsiao, C.C.\n and \n Chiou, J.S.\n (2012), \u201cThe impact of online community position on online game continuance intention: do game knowledge and community size matter?\u201d, \n Information & Management\n , Vol. 49 No. 6, pp. 292-300.","DOI":"10.1016\/j.im.2012.09.002"},{"key":"key2020121401123260600_b27","unstructured":"Jacobs, J.\n (1961), \n The Death and Life of Great American Cities\n , Random House, New York, NY."},{"key":"key2020121401123260600_b29","doi-asserted-by":"crossref","unstructured":"Kietzmann, J.H.\n , \n Hermkens, K.\n , \n McCarthy, I.P.\n and \n Silvestre, B.S.\n (2011), \u201cSocial media? Get serious! Understanding the functional building blocks of social media\u201d, \n Business Horizons\n , Vol. 54 No. 3, pp. 241-251.","DOI":"10.1016\/j.bushor.2011.01.005"},{"key":"key2020121401123260600_b32","doi-asserted-by":"crossref","unstructured":"Kim, I.\n , \n Jeon, S.M.\n and \n Hyun, S.S.\n (2011), \u201cThe role of effective service provider communication style in the formation of restaurant patrons\u2019 perceived relationship benefits and loyalty\u201d, \n Journal of Travel and Tourism Marketing\n , Vol. 28 No. 7, pp. 765-786.","DOI":"10.1080\/10548408.2011.615255"},{"key":"key2020121401123260600_b31","doi-asserted-by":"crossref","unstructured":"Kim, W.\n , \n Ok, C.\n and \n Gwinner, K.P.\n (2010), \u201cThe antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships\u201d, \n The Service Industries Journal\n , Vol. 30 No. 7, pp. 1139-1157.","DOI":"10.1080\/02642060802311286"},{"key":"key2020121401123260600_b30","doi-asserted-by":"crossref","unstructured":"Kim, W.G.\n , \n Han, J.S.\n and \n Lee, E.\n (2001), \u201cEffects of relationship marketing on repeat purchase and word of mouth\u201d, \n Journal of Hospitality and Tourism Research\n , Vol. 25 No. 3, pp. 272-288.","DOI":"10.1177\/109634800102500303"},{"key":"key2020121401123260600_b33","doi-asserted-by":"crossref","unstructured":"Koritos, C.\n , \n Koronios, K.\n and \n Stathakopoulos, V.\n (2014), \u201cFunctional vs relational benefits: what matters most in affinity marketing?\u201d, \n Journal of Services Marketing\n , Vol. 28 No. 4, pp. 265-275.","DOI":"10.1108\/JSM-10-2012-0213"},{"key":"key2020121401123260600_b34","doi-asserted-by":"crossref","unstructured":"Kuo, Y.F.\n and \n Feng, L.H.\n (2013), \u201cRelationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities\u201d, \n International Journal of Information Management\n , Vol. 33 No. 6, pp. 948-962.","DOI":"10.1016\/j.ijinfomgt.2013.08.005"},{"key":"key2020121401123260600_b35","doi-asserted-by":"crossref","unstructured":"Lee, M.R.\n , \n Yen, D.C.\n and \n Hsiao, C.Y.\n (2014), \u201cUnderstanding the perceived community value of Facebook users\u201d, \n Computers in Human Behavior\n , Vol. 35 No. 5, pp. 350-358.","DOI":"10.1016\/j.chb.2014.03.018"},{"key":"key2020121401123260600_b36","doi-asserted-by":"crossref","unstructured":"Lee, Y.K.\n , \n Choi, B.H.\n , \n Kim, D.J.\n and \n Hyun, S.S.\n (2014), \u201cRelationship benefits, their consequences, and customer membership types\u201d, \n The Service Industries Journal\n , Vol. 34 No. 3, pp. 230-250.","DOI":"10.1080\/02642069.2013.763927"},{"key":"key2020121401123260600_b37","doi-asserted-by":"crossref","unstructured":"Levy, S.E.\n , \n Getz, D.\n and \n Hudson, S.\n (2011), \u201cA field experimental investigation of managerially facilitated consumer-to-consumer interaction\u201d, \n Journal of Travel & Tourism Marketing\n , Vol. 28 No. 6, pp. 656-674.","DOI":"10.1080\/10548408.2011.603633"},{"key":"key2020121401123260600_b39","doi-asserted-by":"crossref","unstructured":"Liao, Y.W.\n , \n Wang, Y.S.\n and \n Yeh, C.H.\n (2014), \u201cExploring the relationship between intentional and behavioral loyalty in the context of e-tailing\u201d, \n Internet Research\n , Vol. 24 No. 5, pp. 668-686.","DOI":"10.1108\/IntR-08-2013-0181"},{"key":"key2020121401123260600_b38","doi-asserted-by":"crossref","unstructured":"Li, L.\n , \n Ford, J.B.\n , \n Zhai, X.\n and \n Xu, L.\n (2012), \u201cRelationship benefits and manufacturer satisfaction: an empirical study of logistics service in supply chain\u201d, \n International Journal of Production Research\n , Vol. 50 No. 19, pp. 5445-5459.","DOI":"10.1080\/00207543.2011.636388"},{"key":"key2020121401123260600_b40","doi-asserted-by":"crossref","unstructured":"Luo, N.\n , \n Zhang, M.\n and \n Liu, W.\n (2015), \u201cThe effects of value co-creation practices on building harmonious brand community and achieving brand loyalty on social media in China\u201d, \n Computers in Human Behavior\n , Vol. 48 No. 7, pp. 492-499.","DOI":"10.1016\/j.chb.2015.02.020"},{"key":"key2020121401123260600_b41","doi-asserted-by":"crossref","unstructured":"McAlexander, J.H.\n , \n Schouten, J.W.\n and \n Koenig, H.F.\n (2002), \u201cBuilding brand community\u201d, \n Journal of Marketing\n , Vol. 66 No. 1, pp. 38-54.","DOI":"10.1509\/jmkg.66.1.38.18451"},{"key":"key2020121401123260600_b42","unstructured":"Muniz, A.M.\n and \n O\u2019Gunin, T.C.\n (1996), \u201cBrand community and the sociology of brands\u201d, \n Advances in Consumer Research\n , Vol. 23, pp. 265-266."},{"key":"key2020121401123260600_b43","doi-asserted-by":"crossref","unstructured":"Muniz, A.M. Jr\n and \n O\u2019Guinn, T.C.\n (2001), \u201cBrand community\u201d, \n Journal of Customer Research\n , Vol. 27 No. 4, pp. 412-432.","DOI":"10.1086\/319618"},{"key":"key2020121401123260600_b44","doi-asserted-by":"crossref","unstructured":"Nahapiet, J.\n and \n Ghoshal, S.\n (1998), \u201cSocial capital, intellectual capital, and the organizational advantage\u201d, \n Academy of Management Review\n , Vol. 23 No. 2, pp. 242-266.","DOI":"10.5465\/amr.1998.533225"},{"key":"key2020121401123260600_b45","doi-asserted-by":"crossref","unstructured":"Nambisan, S.\n and \n Baron, R.A.\n (2009), \u201cVirtual customer environments: testing a model of voluntary participation in value co-creation activities\u201d, \n Journal of Product Innovation Management\n , Vol. 26 No. 4, pp. 388-406.","DOI":"10.1111\/j.1540-5885.2009.00667.x"},{"key":"key2020121401123260600_b46","doi-asserted-by":"crossref","unstructured":"Okazaki, S.\n , \n D\u00edaz-Mart\u00edn, A.M.\n , \n Rozano, M.\n and \n Men\u00e9ndez-Benito, H.D.\n (2015), \u201cUsing Twitter to engage with customers: a data mining approach\u201d, \n Internet Research\n , Vol. 25 No. 3.","DOI":"10.1108\/IntR-11-2013-0249"},{"key":"key2020121401123260600_b47","doi-asserted-by":"crossref","unstructured":"Patterson, P.G.\n and \n Smith, T.\n (2001), \u201cRelationship benefits in service industries: a replication in a Southeast Asian context\u201d, \n Journal of Services Marketing\n , Vol. 15 No. 6, pp. 425-443.","DOI":"10.1108\/EUM0000000006098"},{"key":"key2020121401123260600_b48","doi-asserted-by":"crossref","unstructured":"Phillips, W.J.\n , \n Wolfe, K.\n , \n Hodur, N.\n and \n Leistritz, F.L.\n (2013), \u201cTourist word of mouth and revisit intentions to rural tourism destinations: a case of North Dakota, USA\u201d, \n International Journal of Tourism Research\n , Vol. 15 No. 1, pp. 93-104.","DOI":"10.1002\/jtr.879"},{"key":"key2020121401123260600_b203","doi-asserted-by":"crossref","unstructured":"Reid, M.\n , \n Luxton, S.\n and \n Mavondo, F.\n (2005), \u201cThe relationship between integrated marketing communication, market orientation, and brand orientation\u201d, \n Journal of Advertising\n , Vol. 34 No. 4, pp. 11-23.","DOI":"10.1080\/00913367.2005.10639210"},{"key":"key2020121401123260600_b50","doi-asserted-by":"crossref","unstructured":"Schau, H.J.\n , \n Mu\u00f1iz, A.M. Jr\n and \n Arnould, E.J.\n (2009), \u201cHow brand community practices create value\u201d, \n Journal of Marketing\n , Vol. 73 No. 5, pp. 30-51.","DOI":"10.1509\/jmkg.73.5.30"},{"key":"key2020121401123260600_b51","doi-asserted-by":"crossref","unstructured":"Schouten, J.W.\n , \n McAlexander, J.H.\n and \n Koenig, H.F.\n (2007), \u201cTranscendent customer experience and brand community\u201d, \n Journal of the Academy of Marketing Science\n , Vol. 35 No. 3, pp. 357-368.","DOI":"10.1007\/s11747-007-0034-4"},{"key":"key2020121401123260600_b52","doi-asserted-by":"crossref","unstructured":"Steiner, M.\n , \n Eggert, A.\n , \n Ulaga, W.\n and \n Backhaus, K.\n (2016), \u201cDo customized service packages impede value capture in industrial markets?\u201d, \n Journal of the Academy of Marketing Science\n , Vol. 44 No. 2, pp. 151-165.","DOI":"10.1007\/s11747-014-0410-9"},{"key":"key2020121401123260600_b53","doi-asserted-by":"crossref","unstructured":"Su, Q.\n , \n Li, L.\n and \n Cui, Y.W.\n (2009), \u201cAnalysing relationship benefits in e-business environment from behavioural perspective\u201d, \n Systems Research and Behavioral Science\n , Vol. 26 No. 2, pp. 129-142.","DOI":"10.1002\/sres.965"},{"key":"key2020121401123260600_b54","doi-asserted-by":"crossref","unstructured":"Van Dolen, W.M.\n , \n Dabholkar, P.A.\n and \n De Ruyter, K.\n (2007), \u201cSatisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style\u201d, \n Journal of Retailing\n , Vol. 83 No. 3, pp. 339-358.","DOI":"10.1016\/j.jretai.2007.03.004"},{"key":"key2020121401123260600_b55","doi-asserted-by":"crossref","unstructured":"Wu, L.W.\n and \n Wang, C.Y.\n (2012), \u201cSatisfaction and zone of tolerance: the moderating roles of elaboration and loyalty programs\u201d, \n Managing Service Quality: An International Journal\n , Vol. 22 No. 1, pp. 38-57.","DOI":"10.1108\/09604521211198100"},{"key":"key2020121401123260600_b56","doi-asserted-by":"crossref","unstructured":"Wu, W.C.\n , \n Ku, E.C.\n and \n Liao, H.\n (2015), \u201cIntimate knowledge initiators: bonding the suppliers and buyers in the online group-shopping environment\u201d, \n Internet Research\n , Vol. 25 No. 1.","DOI":"10.1108\/IntR-12-2013-0270"},{"key":"key2020121401123260600_b58","doi-asserted-by":"crossref","unstructured":"Zhang, S.S.\n , \n van Doorn, J.\n and \n Leeflang, P.S.\n (2014), \u201cDoes the importance of value, brand and relationship equity for customer loyalty differ between Eastern and Western cultures?\u201d, \n International Business Review\n , Vol. 23 No. 1, pp. 284-292.","DOI":"10.1016\/j.ibusrev.2013.05.002"},{"key":"key2020121401123260600_frd1","doi-asserted-by":"crossref","unstructured":"Kankanhalli, A.\n , \n Tan, B.C.\n and \n Wei, K.K.\n (2005), \u201cContributing knowledge to electronic knowledge repositories: an empirical investigation\u201d, \n MIS Quarterly\n , Vol. 29 No. 1, pp. 113-143.","DOI":"10.2307\/25148670"},{"key":"key2020121401123260600_frd2","doi-asserted-by":"crossref","unstructured":"Yen, H.R.\n , \n Hsu, S.H.Y.\n and \n Huang, C.Y.\n (2011), \u201cGood soldiers on the web: understanding the drivers of participation in online communities of consumption\u201d, \n International Journal of Electronic Commerce\n , Vol. 15 No. 4, pp. 89-120.","DOI":"10.2753\/JEC1086-4415150403"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/IntR-05-2015-0149","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IntR-05-2015-0149\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IntR-05-2015-0149\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:35:52Z","timestamp":1753392952000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/26\/4\/809-826\/183845"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,8,1]]},"references-count":57,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2016,8,1]]}},"alternative-id":["10.1108\/IntR-05-2015-0149"],"URL":"https:\/\/doi.org\/10.1108\/intr-05-2015-0149","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2016,8,1]]}}}