{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,10]],"date-time":"2026-02-10T18:40:28Z","timestamp":1770748828239,"version":"3.50.0"},"reference-count":96,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,12,8]],"date-time":"2020-12-08T00:00:00Z","timestamp":1607385600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2021,5,19]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study examines the effects of employees' personal social media posts on external publics' online engagement and offline word-of-mouth (WOM) intentions about a company. Specifically, it investigates how employee post characteristics including valence and content and employer reputation jointly influence publics' online and offline behaviors.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A 2 (post valence: positive vs. negative) \u00d7 2 (post content: organization-related vs. job-related) \u00d7 2 (employer reputation: good vs. bad) between-subjects experiment was conducted. Participants were asked to view a stimulus social media post created by a fictitious company employee, reflecting one of the eight experimental conditions on a random basis. After viewing, they were requested to report their online engagement intentions (i.e., \u201clike,\u201d \u201cshare\u201d and \u201ccomment\u201d) with the post and offline WOM intentions about the company.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The experimental results showed that participants expressed more \u201clike\u201d intentions when they viewed a positive post than a negative post. Further, they were more likely to \u201ccomment\u201d on a job-related post as opposed to an organization-related post. In addition, a significant interaction effect between post valence and employer reputation on publics' online engagement was found, which in turn influenced their offline WOM intentions about the company.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study is among the first empirical attempts to examine the effectiveness of employees' personal social media posts on external publics' online and offline behaviors. The experimental findings highlight the importance of managing employee relations from a corporate reputation perspective.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-05-2020-0240","type":"journal-article","created":{"date-parts":[[2020,12,8]],"date-time":"2020-12-08T02:21:57Z","timestamp":1607394117000},"page":"1040-1060","source":"Crossref","is-referenced-by-count":22,"title":["Public responses to employee posts on social media: the effects of message valence, message content, and employer reputation"],"prefix":"10.1108","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2482-435X","authenticated-orcid":false,"given":"Yeunjae","family":"Lee","sequence":"first","affiliation":[]},{"given":"Su 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