{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,29]],"date-time":"2026-05-29T20:00:17Z","timestamp":1780084817714,"version":"3.54.0"},"reference-count":114,"publisher":"Emerald","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,3,28]]},"abstract":"<jats:sec>\n                  <jats:title>Purpose<\/jats:title>\n                  <jats:p>This study aims to propose and validate a model for e-Learning success based on students\u2019 experiences in the \u201cnew normal.\u201d To achieve this goal, this study focused on answering three research questions: (1) What are the students\u2019 experiential factors that impact e-Learning? (2) How do these experiential factors affect e-Learning success? (3) In what ways does a multimethod provide a comprehensive perspective and an in-depth understanding of students\u2019 e-Learning experiences in the new normal?<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Design\/methodology\/approach<\/jats:title>\n                  <jats:p>This study applied a mixed-methods sequential approach using exploratory, confirmatory and complementary studies. First, this study undertook a text-mining exploratory analysis of the review data to extract e-Learning topics. Then, based on the Information Systems (IS) success model, this study identified an integrated framework drawn from the results of the text-mining analysis. Second, this study proposed an e-Learning, experience-based success model and corresponding hypotheses and conducted a confirmatory study with surveys to validate the model. Third, this study conducted in-depth interviews to better identify the phenomenon of interest.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Findings<\/jats:title>\n                  <jats:p>The five factors extracted from the first stage are system quality, lecture content, teaching quality, online interaction and achievement. This study subsequently confirmed the significant relationships between the e-Learning success factors in the second stage based on the IS success model. Finally, a complementary study identified the importance of interactivity for e-Learning success in the new normal.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Originality\/value<\/jats:title>\n                  <jats:p>To the best of the authors\u2019 knowledge, this paper is the first to develop an e-Learning success model using a comprehensive mixed-methods approach.<\/jats:p>\n               <\/jats:sec>","DOI":"10.1108\/intr-05-2021-0310","type":"journal-article","created":{"date-parts":[[2022,3,14]],"date-time":"2022-03-14T01:52:10Z","timestamp":1647222730000},"page":"410-441","source":"Crossref","is-referenced-by-count":18,"title":["How can we achieve better e-Learning success in the new normal?"],"prefix":"10.1108","volume":"33","author":[{"given":"Sodam","family":"Kim","sequence":"first","affiliation":[{"name":"Shenzhen MSU-BIT University , Shenzhen,","place":["China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jumin","family":"Lee","sequence":"additional","affiliation":[{"name":"Kyung Hee Cyber University , Seoul,","place":["Republic of Korea"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0182-6109","authenticated-orcid":false,"given":"Sang-Hyeak","family":"Yoon","sequence":"additional","affiliation":[{"name":"KOREATECH , Cheonan-si,","place":["Republic of Korea"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8514-9434","authenticated-orcid":false,"given":"Hee-Woong","family":"Kim","sequence":"additional","affiliation":[{"name":"Graduate School of Information , , Seoul,","place":["Republic of Korea"]},{"name":"Yonsei University , , Seoul,","place":["Republic of Korea"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2022,3,15]]},"reference":[{"key":"2025072819585663700_ref001","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10494820.2020.1813180","article-title":"Covid-19 pandemic and online learning: the challenges and opportunities","author":"Adedoyin","year":"2020","journal-title":"Interactive Learning Environments"},{"issue":"3","key":"2025072819585663700_ref002","doi-asserted-by":"crossref","first-page":"566","DOI":"10.1016\/j.jbi.2012.02.009","article-title":"Hospital information systems: measuring end user computing satisfaction (EUCS)","volume":"45","author":"Aggelidis","year":"2012","journal-title":"Journal of Biomedical Informatics"},{"issue":"5","key":"2025072819585663700_ref003","doi-asserted-by":"crossref","first-page":"888","DOI":"10.1037\/0033-2909.84.5.888","article-title":"Attitude-behavior relations: a theoretical analysis and review of empirical research","volume":"84","author":"Ajzen","year":"1977","journal-title":"Psychological Bulletin"},{"key":"2025072819585663700_ref004","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1016\/j.chb.2019.08.004","article-title":"Evaluating e-learning systems success: an empirical study","volume":"102","author":"Al-Fraihat","year":"2020","journal-title":"Computers in Human Behavior"},{"issue":"11","key":"2025072819585663700_ref005","doi-asserted-by":"crossref","first-page":"2003","DOI":"10.1080\/03075079.2017.1298088","article-title":"e-Learning continuance satisfaction in higher education: a unified perspective from instructors and students","volume":"43","author":"Al-Samarraie","year":"2018","journal-title":"Studies in Higher Education"},{"issue":"2","key":"2025072819585663700_ref006","first-page":"100","article-title":"COVID-19 & e-Learning: perceptions & attitudes of teachers towards e-Learning acceptance in the developing countries","volume":"6","author":"Alhumaid","year":"2020","journal-title":"Multicultural Education"},{"issue":"3","key":"2025072819585663700_ref007","doi-asserted-by":"crossref","first-page":"370","DOI":"10.1002\/wics.84","article-title":"Multicollinearity","volume":"2","author":"Alin","year":"2010","journal-title":"Wiley Interdisciplinary Reviews: Computational Statistics"},{"key":"2025072819585663700_ref008","volume-title":"Staying the Course: Online Education in the United States, 2008","author":"Allen","year":"2008"},{"key":"2025072819585663700_ref009","doi-asserted-by":"crossref","first-page":"5261","DOI":"10.1007\/s10639-020-10219-y","article-title":"Exploring the critical challenges and factors influencing the e-Learning system usage during COVID-19 pandemic","volume":"25","author":"Almaiah","year":"2020","journal-title":"Education and Information Technologies"},{"key":"2025072819585663700_ref010","doi-asserted-by":"crossref","DOI":"10.15215\/aupress\/9781897425084.01","volume-title":"The Theory and Practice of Online Learning","author":"Anderson","year":"2008"},{"issue":"1","key":"2025072819585663700_ref011","first-page":"292","article-title":"An e-Learning theoretical framework","volume":"19","author":"Aparicio","year":"2016","journal-title":"An E-Learning Theoretical Framework"},{"issue":"3","key":"2025072819585663700_ref012","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1177\/1350507602333003","article-title":"Technological and structural characteristics, student learning and satisfaction with web-based courses: an exploratory study of two on-line MBA programs","volume":"33","author":"Arbaugh","year":"2002","journal-title":"Management Learning"},{"issue":"1","key":"2025072819585663700_ref013","first-page":"47","article-title":"Online learning: leading e-learning at higher education","volume":"7","author":"Ayu","year":"2020","journal-title":"The Journal of English Literacy Education: The Teaching and Learning of English As a Foreign Language"},{"issue":"4","key":"2025072819585663700_ref014","first-page":"133","article-title":"Augmented reality trends in education: a systematic review of research and applications","volume":"17","author":"Bacca","year":"2014","journal-title":"Journal of Educational Technology and Society"},{"key":"2025072819585663700_ref015","doi-asserted-by":"crossref","DOI":"10.4324\/9780203463772","volume-title":"Technology, E-Learning and Distance Education","author":"Bates","year":"2005"},{"issue":"4","key":"2025072819585663700_ref016","doi-asserted-by":"crossref","first-page":"561","DOI":"10.1016\/j.tourman.2004.03.008","article-title":"Online shopping motivations and pleasure travel products: a correspondence analysis","volume":"26","author":"Beldona","year":"2005","journal-title":"Tourism Management"},{"issue":"1","key":"2025072819585663700_ref017","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1093\/cesifo\/ifv016","article-title":"An economic appraisal of MOOC platforms: business models and impacts on higher education","volume":"62","author":"Belleflamme","year":"2016","journal-title":"CESifo Economic Studies"},{"issue":"3","key":"2025072819585663700_ref018","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","author":"Bhattacherjee","year":"2001","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025072819585663700_ref019","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1177\/004912418101000205","article-title":"Snowball sampling: problems and techniques of chain referral sampling","volume":"10","author":"Biernacki","year":"1981","journal-title":"Sociological Methods and Research"},{"key":"2025072819585663700_ref020","volume-title":"Teaching for Quality Learning at University: what the Student Does","author":"Biggs","year":"2011"},{"issue":"4","key":"2025072819585663700_ref021","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1145\/2133806.2133826","article-title":"Probabilistic topic models","volume":"55","author":"Blei","year":"2012","journal-title":"Communications of the ACM"},{"issue":"2","key":"2025072819585663700_ref022","first-page":"i","article-title":"Education in normal, new normal, and next normal: observations from the past, insights from the present and projections for the future","volume":"15","author":"Bozkurt","year":"2020","journal-title":"Asian Journal of Distance Education"},{"key":"2025072819585663700_ref023","first-page":"1","article-title":"International exchange of e-Learning courses","author":"Brox","year":"2004"},{"issue":"12","key":"2025072819585663700_ref024","doi-asserted-by":"crossref","first-page":"1292","DOI":"10.1016\/j.jbusres.2008.01.016","article-title":"Customer equity management as formative second-order construct","volume":"61","author":"Bruhn","year":"2008","journal-title":"Journal of Business Research"},{"issue":"2","key":"2025072819585663700_ref025","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1080\/02602930301668","article-title":"Assessing the teaching quality of accounting programmes: an evaluation of the course experience questionnaire","volume":"28","author":"Byrne","year":"2003","journal-title":"Assessment and Evaluation in Higher Education"},{"issue":"2-3","key":"2025072819585663700_ref026","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1016\/S1386-5056(01)00139-3","article-title":"Patient satisfaction with telemedicine in home health services for the elderly","volume":"61","author":"Chae","year":"2001","journal-title":"International Journal of Medical Informatics"},{"key":"2025072819585663700_ref027","doi-asserted-by":"crossref","first-page":"437","DOI":"10.1016\/j.compedu.2013.01.002","article-title":"Research on the effectiveness of information technology in reducing the rural\u2013urban knowledge divide","volume":"63","author":"Chen","year":"2013","journal-title":"Computers and Education"},{"issue":"3","key":"2025072819585663700_ref028","doi-asserted-by":"crossref","first-page":"361","DOI":"10.1108\/10662241211235699","article-title":"Effects of quality antecedents on e-Learning acceptance","volume":"22","author":"Cheng","year":"2012","journal-title":"Internet Research"},{"issue":"6","key":"2025072819585663700_ref029","doi-asserted-by":"crossref","first-page":"523","DOI":"10.2224\/sbp.2005.33.6.523","article-title":"Relationship between job characteristics and organizational citizenship behavior: the mediational role of job satisfaction","volume":"33","author":"Chiu","year":"2005","journal-title":"Social Behavior and Personality: An International Journal"},{"key":"2025072819585663700_ref030","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1016\/j.compedu.2017.12.001","article-title":"E-learning success determinants: brazilian empirical study","volume":"122","author":"Cidral","year":"2018","journal-title":"Computers and Education"},{"issue":"5","key":"2025072819585663700_ref031","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1007\/s10734-017-0170-9","article-title":"Social selection in higher education. Enrolment, dropout and timely degree attainment in Italy","volume":"75","author":"Contini","year":"2018","journal-title":"Higher Education"},{"key":"2025072819585663700_ref032","doi-asserted-by":"crossref","DOI":"10.4135\/9781452230153","volume-title":"Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory","author":"Corbin","year":"2008"},{"issue":"3","key":"2025072819585663700_ref033","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","author":"Davis","year":"1989","journal-title":"MIS Quarterly"},{"issue":"4","key":"2025072819585663700_ref034","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean model of information systems success: a ten-year update","volume":"19","author":"DeLone","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"2025072819585663700_ref035","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1080\/08824090409359988","article-title":"Communication and connectedness in the classroom: development of the connected classroom climate inventory","volume":"21","author":"Dwyer","year":"2004","journal-title":"Communication Research Reports"},{"key":"2025072819585663700_ref036","first-page":"903","article-title":"Understanding topic models in context: a mixed-methods approach to the meaningful analysis of large document collections","author":"Eickhoff","year":"2018"},{"issue":"8","key":"2025072819585663700_ref037","first-page":"1","article-title":"Teaching university practical courses online during COVID-19 crisis: a challenge for eLearning","volume":"7","author":"Elhaty","year":"2020","journal-title":"Journal of Critical Reviews"},{"key":"2025072819585663700_ref038","unstructured":"Elnaj, S.\n           (2021), \u201cCouncil post: the \u2018new normal\u2019 and the future of technology after the covid-19 pandemic\u201d, available at:\u2008https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2021\/01\/25\/the-new-normal-and-the-future-of-technology-after-the-covid-19-pandemic\/ (accessed\u20085 January 2022)."},{"issue":"4","key":"2025072819585663700_ref039","doi-asserted-by":"crossref","first-page":"208","DOI":"10.1108\/00197850610671991","article-title":"E-learner experiences: what is the future for e-Learning?","volume":"38","author":"Ettinger","year":"2006","journal-title":"Industrial and Commercial Training"},{"key":"2025072819585663700_ref040","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.techsoc.2019.101192","article-title":"e-Learning systems versus instructional communication tools: developing and testing a new e-Learning user interface from the perspectives of teachers and students","volume":"59","author":"Farhan","year":"2019","journal-title":"Technology in Society"},{"key":"2025072819585663700_ref041","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.learninstruc.2013.07.001","article-title":"Student ratings of teaching quality in primary school: dimensions and prediction of student outcomes","volume":"29","author":"Fauth","year":"2014","journal-title":"Learning and Instruction"},{"key":"2025072819585663700_ref042","volume-title":"Structural Equation\u00a0Models with Unobservable Variables and Measurement Error: Algebra and Statistics","author":"Fornell","year":"1981"},{"issue":"2","key":"2025072819585663700_ref043","first-page":"173","article-title":"IS success model in e-Learning context based on students' perceptions","volume":"21","author":"Freeze","year":"2019","journal-title":"Journal of Information Systems Education"},{"issue":"1","key":"2025072819585663700_ref044","first-page":"1","article-title":"Structural equation modeling and regression: guidelines for research practice","volume":"4","author":"Gefen","year":"2000","journal-title":"Communications of the Association for Information Systems"},{"issue":"2","key":"2025072819585663700_ref045","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1080\/15230406.2013.776210","article-title":"What are we \u2018tweeting\u2019 about obesity? Mapping tweets with topic modeling and Geographic Information System","volume":"40","author":"Ghosh","year":"2013","journal-title":"Cartography and Geographic Information Science"},{"issue":"2","key":"2025072819585663700_ref046","doi-asserted-by":"crossref","first-page":"213","DOI":"10.2307\/249689","article-title":"Task-technology fit and individual performance","volume":"19","author":"Goodhue","year":"1995","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025072819585663700_ref047","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1016\/j.jsis.2010.05.001","article-title":"Organizational impact of system quality, information quality, and service quality","volume":"19","author":"Gorla","year":"2010","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"2025072819585663700_ref048","first-page":"163","article-title":"A task technology fit model on e-Learning","volume":"16","author":"Gu","year":"2015","journal-title":"Issues in Information Systems"},{"key":"2025072819585663700_ref049","volume-title":"Multivariate Data Analysis","author":"Hair","year":"2006"},{"key":"2025072819585663700_ref050","unstructured":"Hayes, A.F.\n           (2012), \u201cPROCESS: a versatile computational tool for observed variable mediation, moderation, and conditional process modeling\u201d, available at:\u2008http:\/\/www.afhayes.com\/public\/process2012.pdf (accessed\u20085 January 2022)."},{"issue":"4","key":"2025072819585663700_ref051","doi-asserted-by":"crossref","first-page":"500","DOI":"10.1108\/ET-06-2018-0138","article-title":"Students' learning experience in a multidisciplinary innovation project","volume":"61","author":"Hero","year":"2019","journal-title":"Education + Training"},{"issue":"3","key":"2025072819585663700_ref052","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1108\/09684889510093497","article-title":"Managing service quality in higher education: the role of the student as primary consumer","volume":"3","author":"Hill","year":"1995","journal-title":"Quality Assurance in Education"},{"issue":"1","key":"2025072819585663700_ref053","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1108\/10662241011020833","article-title":"Influence of online learning skills in cyberspace","volume":"20","author":"Ho","year":"2010","journal-title":"Internet Research"},{"key":"2025072819585663700_ref054","volume-title":"Leading E-Learning","author":"Horton","year":"2001"},{"issue":"4","key":"2025072819585663700_ref055","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1353\/csd.2004.0049","article-title":"Academic and cocurricular involvement: their relationship and the best combinations for student growth","volume":"45","author":"Huang","year":"2004","journal-title":"Journal of College Student Development"},{"issue":"1","key":"2025072819585663700_ref056","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.tele.2015.06.010","article-title":"e-Learning system use and its outcomes: moderating role of perceived compatibility","volume":"33","author":"Islam","year":"2016","journal-title":"Telematics and Informatics"},{"issue":"1","key":"2025072819585663700_ref057","doi-asserted-by":"crossref","first-page":"34","DOI":"10.17705\/1jais.00218","article-title":"Effects of interactivity on website involvement and purchase intention","volume":"11","author":"Jiang","year":"2010","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"2025072819585663700_ref058","first-page":"59","article-title":"Analyzing student-student and student-instructor interaction through multiple communication tools in web-based learning","volume":"32","author":"Jin","year":"2005","journal-title":"International Journal of Instructional Media"},{"key":"2025072819585663700_ref059","first-page":"51","article-title":"Multi-objective topic modeling","author":"Khalifa","year":"2013"},{"issue":"4","key":"2025072819585663700_ref060","doi-asserted-by":"crossref","first-page":"656","DOI":"10.1109\/TEM.2014.2354693","article-title":"A user empowerment approach to information systems infusion","volume":"61","author":"Kim","year":"2014","journal-title":"IEEE Transactions on Engineering Management"},{"key":"2025072819585663700_ref061","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1016\/B0-12-227240-4\/00174-X","article-title":"Success measures of information systems","volume":"4","author":"Kim","year":"2003","journal-title":"Encyclopedia of Information Systems"},{"issue":"3","key":"2025072819585663700_ref062","first-page":"71","article-title":"e-Learning in higher education. Changing higher education","volume":"2","author":"Laurillard","year":"2004","journal-title":"The Journal of Interactive Online Learning"},{"key":"2025072819585663700_ref063","unstructured":"Lederman, D.\n           (2019), \u201cWhy MOOCs didn't work, in 3 data points\u201d, available at:\u2008https:\/\/www.insidehighered.com\/digital-learning\/article\/2019\/01\/16\/study-offers-data-show-moocs-didnt-achieve-their-goals (accessed\u20085 January 2022)."},{"key":"2025072819585663700_ref064","volume-title":"Virtual University? Educational Environments of the Future","author":"Lee","year":"2001"},{"issue":"1","key":"2025072819585663700_ref065","doi-asserted-by":"crossref","first-page":"32","DOI":"10.1016\/j.chb.2006.12.001","article-title":"The relationship of e-Learner\u2019s self-regulatory efficacy and perception of e-Learning environmental quality","volume":"24","author":"Lee","year":"2008","journal-title":"Computers in Human Behavior"},{"issue":"8","key":"2025072819585663700_ref066","doi-asserted-by":"crossref","first-page":"1095","DOI":"10.1016\/j.im.2003.10.007","article-title":"Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation","volume":"42","author":"Lee","year":"2005","journal-title":"Information & Management"},{"issue":"5","key":"2025072819585663700_ref067","doi-asserted-by":"crossref","first-page":"1518","DOI":"10.1108\/INTR-12-2019-0507","article-title":"Unveiling the success factors of BTS: a mixed-methods approach","volume":"31","author":"Lee","year":"2020","journal-title":"Internet Research"},{"issue":"6","key":"2025072819585663700_ref068","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1509\/jm.15.0420","article-title":"Understanding customer experience throughout the customer journey","volume":"80","author":"Lemon","year":"2016","journal-title":"Journal of Marketing"},{"key":"2025072819585663700_ref069","unstructured":"Li, C. and Lalani, F. (2020), \u201cThe COVID-19 pandemic has changed education forever. This is how\u201d, available at:\u2008https:\/\/www.weforum.org\/agenda\/2020\/04\/coronavirus-education-global-covid19-online-digital-learning\/ (accessed\u20085 January 2022)."},{"issue":"2","key":"2025072819585663700_ref070","doi-asserted-by":"crossref","first-page":"181","DOI":"10.14329\/apjis.2019.29.2.181","article-title":"Exploring simultaneous presentation in online restaurant reviews: an analysis of textual and visual content","volume":"29","author":"Li","year":"2019","journal-title":"Asia Pacific Journal of Information Systems"},{"key":"2025072819585663700_ref071","doi-asserted-by":"crossref","first-page":"290","DOI":"10.1016\/B978-0-08-044894-7.00493-0","article-title":"Computer-supported collaborative learning: basic concepts, multiple perspectives, and emerging trends","volume":"5","author":"Ludvigsen","year":"2010","journal-title":"The International Encyclopedia of Education"},{"issue":"6","key":"2025072819585663700_ref072","doi-asserted-by":"crossref","first-page":"495","DOI":"10.1080\/01449290600958965","article-title":"A technological acceptance of e-Learning tools used in practical and laboratory teaching, according to the european higher education area","volume":"27","author":"Mart\u00ednez-Torres","year":"2008","journal-title":"Behaviour and Information Technology"},{"key":"2025072819585663700_ref073","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1016\/j.chb.2014.07.044","article-title":"Investigating users' perspectives on e-Learning: an integration of TAM and IS success model","volume":"45","author":"Mohammadi","year":"2015","journal-title":"Computers in Human Behavior"},{"key":"2025072819585663700_ref074","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1016\/j.compedu.2014.10.025","article-title":"Understanding the effect of e-Learning on individual performance: the role of digital literacy","volume":"82","author":"Mohammadyari","year":"2015","journal-title":"Computers and Education"},{"issue":"1","key":"2025072819585663700_ref075","doi-asserted-by":"crossref","first-page":"1","DOI":"10.3390\/educsci11010019","article-title":"COVID-19 emergency e-Learning and beyond: experiences and perspectives of university educators","volume":"11","author":"M\u00fcller","year":"2021","journal-title":"Education Sciences"},{"issue":"1","key":"2025072819585663700_ref076","first-page":"45","article-title":"Identifying factors that influenced wellbeing and learning effectiveness during the sudden transition into eLearning due to the COVID-19 lockdown","volume":"68","author":"Naddeo","year":"2021","journal-title":"Work"},{"issue":"1","key":"2025072819585663700_ref077","first-page":"213","article-title":"New metrics for new media: toward the development of web measurement standards","volume":"2","author":"Novak","year":"1997","journal-title":"World Wide Web Journal"},{"key":"2025072819585663700_ref078","volume-title":"Psychometric Theory","author":"Nunnally","year":"1978","edition":"2d ed."},{"issue":"2","key":"2025072819585663700_ref079","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1076\/ilee.11.2.111.14136","article-title":"Exploring technology-mediated learning from a pedagogical perspective","volume":"11","author":"Oliver","year":"2003","journal-title":"Interactive Learning Environments"},{"issue":"2","key":"2025072819585663700_ref080","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1108\/09684889610116012","article-title":"A framework for the dimensions of quality in higher education","volume":"4","author":"Owlia","year":"1996","journal-title":"Quality Assurance in Education"},{"key":"2025072819585663700_ref081","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1201\/1078\/43197.16.3.19990601\/31317.9","article-title":"Managing the three levels of change","volume":"16","author":"O'Hara","year":"1999","journal-title":"Information Systems Management"},{"issue":"6-7","key":"2025072819585663700_ref082","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1108\/00400910410555240","article-title":"e-Learning and retention: key factors influencing student withdrawal","volume":"46","author":"Packham","year":"2004","journal-title":"Education + Training"},{"issue":"4","key":"2025072819585663700_ref083","doi-asserted-by":"crossref","first-page":"623","DOI":"10.2307\/25148814","article-title":"Specifying formative constructs in information systems research","volume":"31","author":"Petter","year":"2007","journal-title":"MIS Quarterly"},{"issue":"7","key":"2025072819585663700_ref084","doi-asserted-by":"crossref","first-page":"1327","DOI":"10.1080\/07294360.2020.1823945","article-title":"Toward a \u2018new normal\u2019 with e-Learning in Vietnamese higher education during the post COVID-19 pandemic","volume":"39","author":"Pham","year":"2020","journal-title":"Higher Education Research and Development"},{"issue":"13","key":"2025072819585663700_ref085","doi-asserted-by":"crossref","first-page":"108","DOI":"10.3991\/ijet.v16i13.18083","article-title":"Antecedents influencing the adoption of collaborative learning social-media platforms among Thai university students during the covid-19 \u2018new normal\u2019 era","volume":"16","author":"Phuthong","year":"2021","journal-title":"International Journal of Emerging Technologies in Learning"},{"issue":"1","key":"2025072819585663700_ref086","first-page":"21","article-title":"Beyond student perceptions: issues of interaction, presence, and performance in an online course","volume":"6","author":"Picciano","year":"2002","journal-title":"Journal of Asynchronous Learning Networks"},{"issue":"4","key":"2025072819585663700_ref087","doi-asserted-by":"crossref","first-page":"401","DOI":"10.2307\/3250989","article-title":"Web-based virtual learning environments: a research framework and a preliminary assessment of effectiveness in basic IT skills training","volume":"25","author":"Piccoli","year":"2001","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025072819585663700_ref088","doi-asserted-by":"crossref","first-page":"407","DOI":"10.1007\/s11858-018-0918-4","article-title":"Generic dimensions of teaching quality: the German framework of three basic dimensions","volume":"50","author":"Praetorius","year":"2018","journal-title":"ZDM"},{"issue":"1","key":"2025072819585663700_ref089","doi-asserted-by":"crossref","first-page":"1","DOI":"10.3390\/joitmc7010076","article-title":"Factors affecting customer satisfaction and loyalty in online food delivery service during the covid-19 pandemic: its relation with open innovation","volume":"7","author":"Prasetyo","year":"2021","journal-title":"Journal of Open Innovation: Technology, Market, and Complexity"},{"issue":"17","key":"2025072819585663700_ref090","doi-asserted-by":"crossref","first-page":"101","DOI":"10.3991\/ijet.v15i17.14293","article-title":"Key success factors of e-learning implementation in higher education","volume":"15","author":"Priatna","year":"2020","journal-title":"International Journal of Emerging Technologies in Learning"},{"issue":"1","key":"2025072819585663700_ref091","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1287\/isre.13.1.50.96","article-title":"Assessing the validity of IS success models: an empirical test and theoretical analysis","volume":"13","author":"Rai","year":"2002","journal-title":"Information Systems Research"},{"issue":"2","key":"2025072819585663700_ref092","doi-asserted-by":"crossref","first-page":"340","DOI":"10.1177\/0973703020946700","article-title":"Impact of Covid-19 pandemic on higher education and research","volume":"14","author":"Rashid","year":"2020","journal-title":"Indian Journal of Human Development"},{"issue":"1","key":"2025072819585663700_ref093","doi-asserted-by":"crossref","first-page":"166","DOI":"10.1016\/j.jcps.2014.09.001","article-title":"From experiential psychology to consumer experience","volume":"25","author":"Schmitt","year":"2015","journal-title":"Journal of Consumer Psychology"},{"issue":"4","key":"2025072819585663700_ref094","first-page":"725","article-title":"Teaching aspects of e-Learning","volume":"7","author":"Seok","year":"2008","journal-title":"International Journal on E-Learning"},{"issue":"3","key":"2025072819585663700_ref095","first-page":"281","article-title":"e-Learning success model: an extension of DeLone & McLean IS\u2019 success model","volume":"6","author":"Seta","year":"2018","journal-title":"Indonesian Journal of Electrical Engineering and Informatics"},{"issue":"3","key":"2025072819585663700_ref096","doi-asserted-by":"crossref","first-page":"805","DOI":"10.1007\/s11135-020-01028-z","article-title":"Effects of COVID-19 in e-Learning on higher education institution students: the group comparison between male and female","volume":"55","author":"Shahzad","year":"2021","journal-title":"Quality and Quantity"},{"issue":"2","key":"2025072819585663700_ref097","first-page":"102","article-title":"Assessing the relationship of student-instructor and student-student interaction to student learning and satisfaction in web-based online learning environment","volume":"8","author":"Sher","year":"2009","journal-title":"Journal of Interactive Online Learning"},{"issue":"3","key":"2025072819585663700_ref098","doi-asserted-by":"crossref","first-page":"779","DOI":"10.25300\/MISQ\/2018\/11914","article-title":"Social presence in virtual world collaboration: an uncertainty reduction perspective using a mixed methods approach","volume":"42","author":"Srivastava","year":"2018","journal-title":"MIS Quarterly"},{"key":"2025072819585663700_ref099","first-page":"1","article-title":"New normal concept in e-Learning context: an application of the DeLone and McLean information system model","author":"Subaeki","year":"2020"},{"issue":"4","key":"2025072819585663700_ref100","doi-asserted-by":"crossref","first-page":"1183","DOI":"10.1016\/j.compedu.2006.11.007","article-title":"What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction","volume":"50","author":"Sun","year":"2008","journal-title":"Computers and Education"},{"issue":"7","key":"2025072819585663700_ref101","first-page":"101","article-title":"Quality of inferences in mixed methods research: calling for an integrative framework","volume":"53","author":"Tashakkori","year":"2008","journal-title":"Advances in Mixed Methods Research"},{"key":"2025072819585663700_ref102","unstructured":"Thompson, E. and Kolsky, E. (2004), \u201cHow to approach customer experience management\u201d, available at:\u2008https:\/\/www.gartner.com\/en\/documents\/466017\/how-to-approach-customer-experience-management\/ (accessed\u20085 January 2022)."},{"key":"2025072819585663700_ref103","volume-title":"Leaving College: Rethinking the Causes and Cures of Student Attrition","author":"Tinto","year":"1987"},{"issue":"1","key":"2025072819585663700_ref104","doi-asserted-by":"crossref","first-page":"2","DOI":"10.30935\/ijpdll\/8311","article-title":"The COVID-19 pandemic through the lens of education in the Philippines: the new normal","volume":"1","author":"Tria","year":"2020","journal-title":"International Journal of Pedagogical Development and Lifelong Learning"},{"issue":"1","key":"2025072819585663700_ref105","doi-asserted-by":"crossref","first-page":"21","DOI":"10.25300\/MISQ\/2013\/37.1.02","article-title":"Bridging the qualitative-quantitative divide: guidelines for conducting mixed methods research in information systems","volume":"37","author":"Venkatesh","year":"2013","journal-title":"MIS Quarterly"},{"issue":"7","key":"2025072819585663700_ref106","doi-asserted-by":"crossref","first-page":"435","DOI":"10.17705\/1jais.00433","article-title":"Guidelines for conducting mixed-methods research: an extension and illustration","volume":"17","author":"Venkatesh","year":"2016","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"2025072819585663700_ref107","doi-asserted-by":"crossref","first-page":"1792","DOI":"10.1016\/j.chb.2005.10.006","article-title":"Measuring e-Learning systems success in an organizational context: scale development and validation","volume":"23","author":"Wang","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"12","key":"2025072819585663700_ref108","doi-asserted-by":"crossref","first-page":"2635","DOI":"10.1111\/jan.12148","article-title":"Nursing on television: student perceptions of television's role in public image, recruitment and education","volume":"69","author":"Weaver","year":"2013","journal-title":"Journal of Advanced Nursing"},{"issue":"1","key":"2025072819585663700_ref109","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1287\/isre.1050.0042","article-title":"A theoretical integration of user satisfaction and technology acceptance","volume":"16","author":"Wixom","year":"2005","journal-title":"Information Systems Research"},{"issue":"2","key":"2025072819585663700_ref110","first-page":"287","article-title":"An integrative model to predict the continuance use of electronic learning systems: hints for teaching","volume":"5","author":"Wu","year":"2006","journal-title":"International Journal on E-Learning"},{"issue":"3","key":"2025072819585663700_ref111","first-page":"208","article-title":"Strategies for smooth and effective cross-cultural online collaborative learning","volume":"17","author":"Yang","year":"2014","journal-title":"Journal of Educational Technology and Society"},{"issue":"2","key":"2025072819585663700_ref112","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1086\/651257","article-title":"Reconsidering Baron and Kenny: myths and truths about mediation analysis","volume":"37","author":"Zhao","year":"2010","journal-title":"Journal of Consumer Research"},{"key":"2025072819585663700_ref113","first-page":"338","article-title":"Comparing twitter and traditional media using topic models","author":"Zhao","year":"2011"},{"key":"2025072819585663700_ref114","volume-title":"Business Research Methods","author":"Zikmund","year":"2013"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-05-2021-0310\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/33\/1\/410\/1271462\/intr-05-2021-0310.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/33\/1\/410\/1271462\/intr-05-2021-0310.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,28]],"date-time":"2025-07-28T23:59:20Z","timestamp":1753747160000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/intr\/article\/33\/1\/410\/185648\/How-can-we-achieve-better-e-Learning-success-in"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,3,15]]},"references-count":114,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2023,3,28]]}},"URL":"https:\/\/doi.org\/10.1108\/intr-05-2021-0310","relation":{},"ISSN":["1066-2243","2054-5657"],"issn-type":[{"value":"1066-2243","type":"print"},{"value":"2054-5657","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,3,15]]}}}