{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T07:59:35Z","timestamp":1774425575625,"version":"3.50.1"},"reference-count":122,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2024,6,28]],"date-time":"2024-06-28T00:00:00Z","timestamp":1719532800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2025,3,18]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper aims to examine the strength characteristics of a stressful event (i.e. novelty, disruption, and criticality) as factors that drive people\u2019s social media use for seeking different types of supportive resources (i.e. emotional, appraisal, informational, and instrumental support) to facilitate emotion-focused and problem-focused coping. We further assess the impact of different types of social support obtained via social media use on people\u2019s coping effectiveness.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Our study uses an online survey collecting data at two points in time from 291 social media users during the COVID-19 pandemic. Structural equation modeling was used for data analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Empirical results reveal the usefulness and limitations of social media use as a coping mechanism. All three event strength characteristics influence people\u2019s social media use for both emotion-focused and problem-focused coping. Event novelty motivates people\u2019s pursuit of informational support on social media, event disruption drives social media use for seeking all four types of support, and event criticality motivates social media use for seeking emotional and informational support. However, only emotion-focused resources \u2013 emotional support and appraisal support \u2013 are found to significantly affect people\u2019s coping effectiveness.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Our study contributes to a better understanding of the role played by social media when people cope with a stressful event. Applying the three characteristics of event strength allows us to identify people\u2019s need for different supportive resources depending on how they perceive the event. Our analysis of the main and mediating effects of the four types of social support shows that not all types of social support can significantly enhance users\u2019 coping effectiveness.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-05-2022-0346","type":"journal-article","created":{"date-parts":[[2024,6,27]],"date-time":"2024-06-27T07:02:52Z","timestamp":1719471772000},"page":"664-690","source":"Crossref","is-referenced-by-count":13,"title":["Seeking social support on social media: a coping perspective"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9495-2800","authenticated-orcid":false,"given":"Adela","family":"Chen","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2993-562X","authenticated-orcid":false,"given":"Kristina","family":"Lemmer","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,6,28]]},"reference":[{"key":"key2025031714101871300_ref001","unstructured":"Auxier, B. and Anderson, M. (2021), \u201cSocial media Use in 2021\u201d, available at: https:\/\/www.pewresearch.org\/internet\/2021\/04\/07\/social-media-use-in-2021\/ (accessed 23 December 2023)."},{"issue":"1","key":"key2025031714101871300_ref002","doi-asserted-by":"publisher","first-page":"124","DOI":"10.1108\/intr-05-2021-0269","article-title":"Coping strategies initiated by COVID-19-related stress, individuals' motives for social media use, and perceived stress reduction","volume":"33","year":"2023","journal-title":"Internet Research"},{"issue":"6","key":"key2025031714101871300_ref003","doi-asserted-by":"publisher","first-page":"332","DOI":"10.1002\/cb.374","article-title":"Help me, I'm fat! Social support in online weight loss networks","volume":"10","year":"2011","journal-title":"Journal of Consumer Behavior"},{"issue":"5","key":"key2025031714101871300_ref004","doi-asserted-by":"publisher","first-page":"1867","DOI":"10.1016\/j.chb.2008.02.004","article-title":"Fostering empowerment in online support groups","volume":"24","year":"2008","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2025031714101871300_ref005","doi-asserted-by":"publisher","first-page":"435","DOI":"10.1007\/bf00918174","article-title":"Preliminary development of a scale of social support: studies on college students","volume":"9","year":"1981","journal-title":"American Journal of Community Psychology"},{"issue":"8","key":"key2025031714101871300_ref006","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2020.103368","article-title":"The bittersweet escape to information technology: an investigation of the stress paradox of social network sites","volume":"57","year":"2020","journal-title":"Information and Management"},{"issue":"1","key":"key2025031714101871300_ref007","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1177\/109442810141004","article-title":"Validation of a new general self-efficacy scale","volume":"4","year":"2001","journal-title":"Organizational Research Methods"},{"issue":"21-22","key":"key2025031714101871300_ref008","doi-asserted-by":"publisher","first-page":"4161","DOI":"10.1111\/jocn.15444","article-title":"A cross-sectional study of mental health status and self-psychological adjustment in nurses who supported Wuhan for fighting against the COVID-19","volume":"29","year":"2020","journal-title":"Journal of Clinical Nursing"},{"issue":"1","key":"key2025031714101871300_ref009","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1038\/s41598-020-73510-5","article-title":"The COVID-19 social media infodemic","volume":"10","year":"2020","journal-title":"Scientific Reports"},{"issue":"2","key":"key2025031714101871300_ref010","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1111\/j.1559-1816.1983.tb02325.x","article-title":"Positive events and social supports as buffers of life change stress","volume":"13","year":"1983","journal-title":"Journal of Applied Social Psychology"},{"issue":"2","key":"key2025031714101871300_ref011","doi-asserted-by":"publisher","first-page":"310","DOI":"10.1037\/0033-2909.98.2.310","article-title":"Stress, social support, and the buffering hypothesis","volume":"98","year":"1985","journal-title":"Psychological Bulletin"},{"key":"key2025031714101871300_ref012","volume-title":"Fake News and Alternative Facts: Information Literacy in a Post-Truth Era","year":"2018"},{"issue":"2","key":"key2025031714101871300_ref013","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1177\/1529100614531398","article-title":"The impact of mental illness stigma on seeking and participating in mental health care","volume":"15","year":"2014","journal-title":"Psychological Science in the Public Interest"},{"issue":"2","key":"key2025031714101871300_ref014","doi-asserted-by":"publisher","first-page":"173","DOI":"10.1016\/j.pec.2007.06.002","article-title":"Social support in cyberspace: a content analysis of communication within a Huntington's disease online support group","volume":"68","year":"2007","journal-title":"Patient Education and Counselling"},{"issue":"4","key":"key2025031714101871300_ref015","doi-asserted-by":"publisher","first-page":"911","DOI":"10.1016\/j.chb.2009.03.006","article-title":"An analysis of social support exchanges in online HIV\/AIDS self-help groups","volume":"25","year":"2009","journal-title":"Computer in Human Behavior"},{"issue":"1","key":"key2025031714101871300_ref016","doi-asserted-by":"publisher","first-page":"194","DOI":"10.5465\/amr.2016.0432","article-title":"Work-life events theory: Making sense of shock events in dual-earner couples","volume":"44","year":"2019","journal-title":"Academy of Management Review"},{"issue":"5","key":"key2025031714101871300_ref017","doi-asserted-by":"publisher","first-page":"997","DOI":"10.1037\/a0028244","article-title":"A quasi-experimental study of after-event reviews and leadership development","volume":"97","year":"2012","journal-title":"Journal of Applied Psychology"},{"issue":"3-4","key":"key2025031714101871300_ref018","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1002\/(sici)1099-050x(199823\/24)37:3\/4<295::aid-hrm10>3.3.co;2-v","article-title":"A tale of two corporations: managing uncertainty during organizational change","volume":"37","year":"1998","journal-title":"Human Resource Management"},{"issue":"2","key":"key2025031714101871300_ref019","doi-asserted-by":"publisher","first-page":"285","DOI":"10.2753\/mis0742-1222310210","article-title":"Understanding employee responses to stressful information security requirements: a coping perspective","volume":"31","year":"2014","journal-title":"Journal of Management Information Systems"},{"key":"key2025031714101871300_ref020","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1016\/j.chb.2014.09.017","article-title":"With a little help of my peers: the supportive role of online contacts for the unemployed","volume":"41","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2025031714101871300_ref021","doi-asserted-by":"publisher","first-page":"150","DOI":"10.1037\/\/0022-3514.48.1.150","article-title":"If it changes it must be a process: study of emotion and coping during three stages of a college examination","volume":"48","year":"1985","journal-title":"Journal of Personality and Social Psychology"},{"issue":"6","key":"key2025031714101871300_ref022","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2018.12.006","article-title":"Digital natives' coping with loneliness: Facebook or face-to-face?","volume":"56","year":"2019","journal-title":"Information and Management"},{"issue":"6","key":"key2025031714101871300_ref023","doi-asserted-by":"publisher","first-page":"1216","DOI":"10.1037\/\/0022-3514.59.6.1216","article-title":"An alternative \u2018description of personality\u2019: the big-five factor structure","volume":"59","year":"1990","journal-title":"Journal of Personality and Social Psychology"},{"key":"key2025031714101871300_ref024","volume-title":"Communicating Social Support","year":"2004"},{"issue":"3","key":"key2025031714101871300_ref025","doi-asserted-by":"publisher","first-page":"293","DOI":"10.2307\/249530","article-title":"The impact of data integration on the costs and benefits of information systems","volume":"16","year":"1992","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2025031714101871300_ref026","doi-asserted-by":"publisher","first-page":"364","DOI":"10.1080\/13607860410001709719","article-title":"Coping effectiveness: determinants and relevance to the mental health and affect of family caregivers of persons with dementia","volume":"8","year":"2004","journal-title":"Aging and Mental Health"},{"issue":"2","key":"key2025031714101871300_ref027","doi-asserted-by":"publisher","first-page":"129","DOI":"10.1002\/mar.4220060205","article-title":"Gender schema and fashion consciousness","volume":"6","year":"1989","journal-title":"Psychology and Marketing"},{"issue":"3","key":"key2025031714101871300_ref028","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1007\/s11606-010-1526-3","article-title":"Online social networking by patients with diabetes: a qualitative evaluation of communication with Facebook","volume":"26","year":"2011","journal-title":"Journal of General Internal Medicine"},{"issue":"1","key":"key2025031714101871300_ref029","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1080\/0960085x.2020.1841572","article-title":"Productive and connected while working from home: what client-facing remote workers can learn from telenurses about \u2018belonging through technology","volume":"30","year":"2021","journal-title":"European Journal of Information Systems"},{"issue":"7","key":"key2025031714101871300_ref030","doi-asserted-by":"publisher","first-page":"933","DOI":"10.1002\/asi.24455","article-title":"The major life events taxonomy: social readjustment, social media information sharing, and online network separation during times of life transition","volume":"72","year":"2021","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"7","key":"key2025031714101871300_ref031","doi-asserted-by":"publisher","DOI":"10.2196\/20469","article-title":"The story of #GetMePPE and GetUsPPE. org to mobilize health care response to COVID-19: rapidly deploying digital tools for better health care","volume":"22","year":"2020","journal-title":"Journal of Medical Internet Research"},{"issue":"1","key":"key2025031714101871300_ref032","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","article-title":"A new criterion for assessing discriminant validity in variance-based structural equation modeling","volume":"43","year":"2015","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"6","key":"key2025031714101871300_ref033","doi-asserted-by":"publisher","first-page":"879","DOI":"10.1177\/0149206319898506","article-title":"Perceptions of organizational politics research: past, present, and future","volume":"46","year":"2020","journal-title":"Journal of Management"},{"key":"key2025031714101871300_ref034","volume-title":"Work Stress and Social Support","year":"1981"},{"issue":"2","key":"key2025031714101871300_ref035","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/2053951720980127","article-title":"Caution: rumors ahead \u2013 a case study on the debunking of false information on Twitter","volume":"7","year":"2020","journal-title":"Big Data and Society"},{"key":"key2025031714101871300_ref036","unstructured":"Kahn, R.L. and Antonucci, T.C. (1980), \u201cConvoys over the life course: attachment, roles and social support\u201d, in Baltes, P.B. and Brim, O.G. (Eds), Life-Span Development and Behavior, Academic Press, New York, pp.\u00a0253-286."},{"key":"key2025031714101871300_ref037","unstructured":"Kearney, A., Hamel, L. and Brodie, M. (2021), \u201cMental health impact of the COVID-19 pandemic: an update\u201d, available at: https:\/\/www.kff.org\/mental-health\/poll-finding\/mental-health-impact-of-the-covid-19-pandemic\/ (accessed 31 May 2024)."},{"issue":"1","key":"key2025031714101871300_ref038","doi-asserted-by":"publisher","first-page":"365","DOI":"10.1016\/j.chb.2010.08.015","article-title":"Cultural difference in motivations for using social network sites: a comparative study of American and Korean college students","volume":"27","year":"2011","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2025031714101871300_ref039","doi-asserted-by":"publisher","first-page":"158","DOI":"10.1080\/07421222.2018.1550557","article-title":"Power of mobile peer groups: a design-oriented approach to address youth unemployment","volume":"36","year":"2019","journal-title":"Journal of Management Information Systems"},{"key":"key2025031714101871300_ref040","volume-title":"Principles and Practice of Structural Equation\u00a0Modeling","year":"2005"},{"issue":"3","key":"key2025031714101871300_ref041","doi-asserted-by":"publisher","first-page":"194","DOI":"10.1089\/cyber.2012.0297","article-title":"Understanding the different types of social support offered by audience to A-list diary-like and informative bloggers","volume":"16","year":"2013","journal-title":"Cyberpsychology, Behavior, and Social Networking"},{"issue":"3","key":"key2025031714101871300_ref042","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1111\/peps.12422","article-title":"The end is just the beginning: turnover events and their impact on those who remain","volume":"74","year":"2021","journal-title":"Personnel Psychology"},{"key":"key2025031714101871300_ref043","volume-title":"Stress, Appraisal, and Coping","year":"1984"},{"key":"key2025031714101871300_ref044","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.ijdrr.2019.101212","article-title":"Using social media to call for help in Hurricane Harvey: bonding emotion, culture, and community relationships","volume":"38","year":"2019","journal-title":"International Journal of Disaster Risk Reduction"},{"issue":"7","key":"key2025031714101871300_ref045","doi-asserted-by":"publisher","first-page":"56","DOI":"10.1108\/intr-04-2020-0220","article-title":"Antecedents and consequences of the perceived usefulness of smoking cessation online health communities","volume":"32","year":"2022","journal-title":"Internet Research"},{"issue":"4","key":"key2025031714101871300_ref046","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1016\/j.jsis.2004.11.006","article-title":"Coping with ERP-related contextual issues in SMEs: a vendor's perspective","volume":"13","year":"2004","journal-title":"Journal of Strategic Information Systems"},{"issue":"2","key":"key2025031714101871300_ref047","doi-asserted-by":"publisher","first-page":"373","DOI":"10.25300\/misq\/2019\/14360","article-title":"What users do besides problem-focused coping when facing IT security threats: an emotion-focused coping perspective","volume":"43","year":"2019","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2025031714101871300_ref048","doi-asserted-by":"publisher","first-page":"371","DOI":"10.1016\/j.im.2015.01.003","article-title":"Exploring the relationship between receiving and offering online social support: a dual social support model","volume":"52","year":"2015","journal-title":"Information and Management"},{"issue":"1","key":"key2025031714101871300_ref049","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1037\/\/0021-9010.86.1.114","article-title":"Accounting for common method variance in cross sectional research designs","volume":"86","year":"2001","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"key2025031714101871300_ref050","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1207\/s15327906mbr3201_3","article-title":"Mean and covariance structures (MACS), analyses of cross-cultural data: practical and theoretical issues","volume":"32","year":"1997","journal-title":"Multivariate Behavioral Research"},{"issue":"9","key":"key2025031714101871300_ref051","doi-asserted-by":"publisher","first-page":"674","DOI":"10.1089\/cyber.2012.0301","article-title":"Can Facebook use induce well-being?","volume":"16","year":"2013","journal-title":"Cyberpsychology, Behavior, and Social Networking"},{"issue":"1","key":"key2025031714101871300_ref052","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1002\/pits.10004","article-title":"Measuring perceived social support: development of the child and adolescent social support scale (CASSS)","volume":"39","year":"2002","journal-title":"Psychology in the Schools"},{"issue":"1","key":"key2025031714101871300_ref053","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1057\/s41599-021-00724-x","article-title":"Understanding the buffering effect of social media use on anxiety during the COVID-19 pandemic lockdown","volume":"8","year":"2021","journal-title":"Humanities and Social Sciences Communications"},{"issue":"5","key":"key2025031714101871300_ref054","doi-asserted-by":"publisher","first-page":"1169","DOI":"10.1108\/intr-02-2017-0077","article-title":"When social media traumatizes teens: the roles of online risk exposure, coping, and post-traumatic stress","volume":"28","year":"2018","journal-title":"Internet Research"},{"issue":"3","key":"key2025031714101871300_ref055","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1037\/0021-9010.90.3.497","article-title":"The external leadership of self-managing teams: intervening in the context of novel and disruptive events","volume":"90","year":"2005","journal-title":"Journal of Applied Psychology"},{"issue":"3","key":"key2025031714101871300_ref056","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1016\/j.leaqua.2006.02.006","article-title":"Event criticality, urgency, and duration: understanding how events disrupt teams and influence team leader intervention","volume":"17","year":"2006","journal-title":"The Leadership Quarterly"},{"issue":"4","key":"key2025031714101871300_ref057","doi-asserted-by":"publisher","first-page":"515","DOI":"10.5465\/amr.2012.0099","article-title":"Event system theory: an event-oriented approach to the organizational sciences","volume":"40","year":"2015","journal-title":"Academy of Management Review"},{"key":"key2025031714101871300_ref058","volume-title":"Mplus User's Guide","year":"2007","edition":"5th ed."},{"issue":"4","key":"key2025031714101871300_ref059","doi-asserted-by":"publisher","first-page":"1135","DOI":"10.25300\/misq\/2014\/38.4.09","article-title":"Harnessing the power of self-organization in an online community during organizational crisis","volume":"38","year":"2014","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2025031714101871300_ref060","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1037\/a0034262","article-title":"Surviving an abusive supervisor: the joint roles of conscientiousness and coping strategies","volume":"99","year":"2014","journal-title":"Journal of Applied Psychology"},{"issue":"5","key":"key2025031714101871300_ref061","doi-asserted-by":"publisher","first-page":"2072","DOI":"10.1016\/j.chb.2013.04.017","article-title":"Facebooking for health: an examination into the solicitation and effects of health-related social support on social networking sites","volume":"29","year":"2013","journal-title":"Computer in Human Behavior"},{"issue":"11","key":"key2025031714101871300_ref062","doi-asserted-by":"publisher","first-page":"4944","DOI":"10.1287\/mnsc.2019.3478","article-title":"The implied truth effect: attaching warnings to a subset of fake news headlines increases perceived accuracy of headlines without warnings","volume":"66","year":"2020","journal-title":"Management Science"},{"issue":"Supplement C","key":"key2025031714101871300_ref063","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1016\/j.pneurobio.2017.05.004","article-title":"Uncertainty and stress: why it causes diseases and how it is mastered by the brain","volume":"156","year":"2017","journal-title":"Progress in Neurobiology"},{"issue":"4","key":"key2025031714101871300_ref064","doi-asserted-by":"publisher","first-page":"1179","DOI":"10.1080\/07421222.2019.1661092","article-title":"Deliberate or instinctive? Proactive and reactive coping for technostress","volume":"36","year":"2019","journal-title":"Journal of Management Information Systems"},{"issue":"5","key":"key2025031714101871300_ref065","doi-asserted-by":"publisher","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method Biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"3","key":"key2025031714101871300_ref066","doi-asserted-by":"publisher","first-page":"879","DOI":"10.3758\/brm.40.3.879","article-title":"Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models","volume":"40","year":"2008","journal-title":"Behavior Research Methods"},{"issue":"3","key":"key2025031714101871300_ref067","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1016\/j.leaqua.2004.02.009","article-title":"Dimensions of transformational leadership: conceptual and empirical extensions","volume":"15","year":"2004","journal-title":"The Leadership Quarterly"},{"issue":"5","key":"key2025031714101871300_ref068","doi-asserted-by":"publisher","first-page":"1154","DOI":"10.1037\/0021-9010.91.5.1154","article-title":"Perceptions of organizational change: a stress and coping perspective","volume":"91","year":"2006","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"key2025031714101871300_ref069","doi-asserted-by":"publisher","first-page":"105","DOI":"10.2753\/mis0742-1222250105","article-title":"Multiple group coordination in complex and dynamic task environments: interruptions, coping mechanisms, and technology recommendations","volume":"25","year":"2008","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2025031714101871300_ref070","doi-asserted-by":"publisher","first-page":"596","DOI":"10.1037\/0022-3514.52.3.596","article-title":"Effects of components of protection-motivation theory on adaptive and maladaptive coping with a health threat","volume":"52","year":"1987","journal-title":"Journal of Personality and Social Psychology"},{"key":"key2025031714101871300_ref071","doi-asserted-by":"publisher","first-page":"272","DOI":"10.1016\/j.chb.2014.06.006","article-title":"Notification pending: online social support from close and nonclose relational ties via Facebook","volume":"38","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2025031714101871300_ref072","doi-asserted-by":"publisher","first-page":"26","DOI":"10.1016\/j.jvb.2009.03.001","article-title":"Social support from work and family domains as an antecedent or moderator of work\u2013family conflicts?","volume":"75","year":"2009","journal-title":"Journal of Vocational Behavior"},{"key":"key2025031714101871300_ref073","unstructured":"Shearer, E. (2021), \u201cMore than eight-in-ten Americans get news from digital devices\u201d, available at: https:\/\/www.pewresearch.org\/fact-tank\/2021\/01\/12\/more-than-eight-in-ten-americans-get-news-from-digital-devices\/ (accessed 15 May 2022)."},{"issue":"5","key":"key2025031714101871300_ref074","doi-asserted-by":"publisher","first-page":"663","DOI":"10.1177\/0146167213480816","article-title":"Demystifying values-affirmation interventions: writing about social belonging is a key to buffering against identity threat","volume":"39","year":"2013","journal-title":"Personality and Social Psychology Bulletin"},{"issue":"5","key":"key2025031714101871300_ref075","doi-asserted-by":"publisher","first-page":"621","DOI":"10.1080\/08838151.2021.2011284","article-title":"Social support and connective affordances: examining responses to early Covid-19 patient support seeking on microblogs","volume":"65","year":"2021","journal-title":"Journal of Broadcasting and Electronic Media"},{"issue":"4","key":"key2025031714101871300_ref076","doi-asserted-by":"publisher","first-page":"1215","DOI":"10.1080\/07421222.2022.2127450","article-title":"We are all in this together, or are we? Job strain and coping in the context of an e-healthcare system implementation","volume":"39","year":"2022","journal-title":"Journal of Management Information Systems"},{"key":"key2025031714101871300_ref077","unstructured":"Tanis, M. (2007), \u201cOnline social support groups\u201d, in Joinson, A., McKenna, K., Postmes, T. and Reips, U. (Eds), Oxford Handbook of Internet Psychology, Oxford University Press, Oxford, pp.\u00a0139-153."},{"issue":"1","key":"key2025031714101871300_ref078","doi-asserted-by":"publisher","first-page":"96","DOI":"10.1111\/isj.12253","article-title":"Explaining the link between technostress and technology addiction for social networking sites: a study of distraction as a coping behavior","volume":"30","year":"2020","journal-title":"Information Systems Journal"},{"issue":"2","key":"key2025031714101871300_ref079","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1007\/bf00905728","article-title":"Social support measurement","volume":"13","year":"1985","journal-title":"American Journal of Community Psychology"},{"key":"key2025031714101871300_ref080","doi-asserted-by":"publisher","first-page":"53","DOI":"10.2307\/2626957","article-title":"Stress, coping, and social support processes: where are we? What next?","volume":"35","year":"1995","journal-title":"Journal of Health and Social Behavior"},{"issue":"2","key":"key2025031714101871300_ref081","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1016\/j.infoandorg.2015.02.001","article-title":"Speaking as one, but not speaking up: dealing with new moral taint in an occupational online community","volume":"25","year":"2015","journal-title":"Information and Organization"},{"issue":"3","key":"key2025031714101871300_ref082","doi-asserted-by":"publisher","first-page":"462","DOI":"10.1016\/j.jvb.2006.07.005","article-title":"Reducing work\u2013family conflict through different sources of social support","volume":"69","year":"2006","journal-title":"Journal of Vocational Behavior"},{"key":"key2025031714101871300_ref083","first-page":"275","article-title":"The rise of Guardians: fact-checking URL recommendation to Combat fake news","year":"2018"},{"key":"key2025031714101871300_ref084","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.copsyc.2022.101305","article-title":"Social media use, stress, and coping","volume":"45","year":"2022","journal-title":"Current Opinion in Psychology"},{"issue":"10","key":"key2025031714101871300_ref085","doi-asserted-by":"publisher","first-page":"2514","DOI":"10.1111\/poms.13064","article-title":"Social media for disaster management: Operational value of the social conversation","volume":"28","year":"2019","journal-title":"Production and Operations Management"},{"issue":"5","key":"key2025031714101871300_ref086","doi-asserted-by":"publisher","first-page":"1189","DOI":"10.1108\/intr-01-2017-0016","article-title":"Coping with mobile technology overload in the workplace","volume":"28","year":"2018","journal-title":"Internet Research"},{"issue":"4","key":"key2025031714101871300_ref087","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2021.103454","article-title":"Coping behaviors in short message service (SMS)-based disaster alert systems: from the lens of protection motivation theory as elaboration likelihood","volume":"58","year":"2021","journal-title":"Information and Management"},{"issue":"3","key":"key2025031714101871300_ref088","doi-asserted-by":"publisher","first-page":"459","DOI":"10.1037\/0021-9010.86.3.459","article-title":"Affective personality and the content of emotional social support: coping in organizations","volume":"86","year":"2001","journal-title":"Journal of Applied Psychology"},{"key":"key2025031714101871300_ref089","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.chb.2020.106524","article-title":"Mental health toll from the coronavirus: social media usage reveals Wuhan residents' depression and secondary trauma in the COVID-19 outbreak","volume":"114","year":"2021","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2025031714101871300_ref090","doi-asserted-by":"publisher","first-page":"493","DOI":"10.2307\/25148693","article-title":"Understanding user responses to information technology: a coping model of user adaptation","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2025031714101871300_ref091","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1080\/07421222.2001.11045663","article-title":"Rapid information technology change, coping mechanisms, and the emerging technologies group","volume":"17","year":"2001","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2025031714101871300_ref092","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1057\/s41303-017-0047-0","article-title":"User response to mandatory IT use: a coping theory perspective","volume":"27","year":"2018","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"key2025031714101871300_ref093","doi-asserted-by":"publisher","first-page":"494","DOI":"10.1016\/j.im.2017.11.004","article-title":"Cyberbullying impacts on victims' satisfaction with information and communication technologies: the role of Perceived Cyberbullying Severity","volume":"55","year":"2018","journal-title":"Information and Management"},{"issue":"3","key":"key2025031714101871300_ref094","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1111\/isj.12265","article-title":"Moving beyond the direct impact of using CRM systems on frontline employees' service performance: the mediating role of adaptive behaviour","volume":"30","year":"2020","journal-title":"Information Systems Journal"},{"issue":"2","key":"key2025031714101871300_ref095","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1111\/peps.12399","article-title":"Workplace events and employee creativity: a multistudy field investigation","volume":"74","year":"2021","journal-title":"Personnel Psychology"},{"issue":"2","key":"key2025031714101871300_ref096","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2021.103575","article-title":"Beyond adaptive security coping behaviors: theory and empirical evidence","volume":"59","year":"2022","journal-title":"Information and Management"},{"issue":"6","key":"key2025031714101871300_ref097","doi-asserted-by":"publisher","first-page":"525","DOI":"10.1111\/j.1365-2575.2009.00330.x","article-title":"Griefing in virtual worlds: causes, casualties and coping strategies","volume":"19","year":"2009","journal-title":"Information Systems Journal"},{"issue":"5","key":"key2025031714101871300_ref098","doi-asserted-by":"publisher","first-page":"754","DOI":"10.1016\/j.im.2018.11.009","article-title":"Espoused cultural values as antecedents of individuals' threat and coping appraisal toward protective information technologies: study of U.S. and Ghana","volume":"56","year":"2019","journal-title":"Information and Management"},{"issue":"3","key":"key2025031714101871300_ref099","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1016\/j.infoandorg.2014.06.001","article-title":"The interface between technology and customer cyberbullying: evidence from India","volume":"24","year":"2014","journal-title":"Information and Organization"},{"issue":"7","key":"key2025031714101871300_ref100","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2019.02.006","article-title":"Predicting employee information security policy compliance on a daily basis: the interplay of security-related stress, emotions, and neutralization","volume":"56","year":"2019","journal-title":"Information and Management"},{"issue":"5","key":"key2025031714101871300_ref101","doi-asserted-by":"publisher","first-page":"589","DOI":"10.1057\/ejis.2010.23","article-title":"Opening the black box of system usage: user adaptation to disruptive IT","volume":"20","year":"2011","journal-title":"European Journal of Information Systems"},{"issue":"5","key":"key2025031714101871300_ref102","doi-asserted-by":"publisher","first-page":"560","DOI":"10.1057\/ejis.2011.20","article-title":"Coping with rapid information technology change in different national cultures","volume":"20","year":"2011","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"key2025031714101871300_ref103","doi-asserted-by":"publisher","first-page":"2","DOI":"10.17705\/1jais.00387","article-title":"Interrupting the workplace: examining stressors in an information technology context","volume":"16","year":"2015","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"key2025031714101871300_ref104","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1111\/j.1365-2575.2012.00420.x","article-title":"Security services as coping mechanisms: an investigation into user intention to adopt an email authentication service","volume":"24","year":"2014","journal-title":"Information Systems Journal"},{"issue":"3","key":"key2025031714101871300_ref105","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1111\/isj.12317","article-title":"Eyes wide open: the role of situational information security awareness for security-related behaviour","volume":"31","year":"2021","journal-title":"Information Systems Journal"},{"issue":"2","key":"key2025031714101871300_ref106","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1057\/ejis.2009.11","article-title":"Threat or coping appraisal: determinants of SMB executives\u2019 decision to adopt anti-malware software","volume":"18","year":"2009","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"key2025031714101871300_ref107","doi-asserted-by":"publisher","first-page":"196","DOI":"10.17705\/1jais.00723","article-title":"A test of protection motivation theory in the information security literature: a meta-analytic structural equation modeling approach","volume":"23","year":"2022","journal-title":"Journal of the Association for Information Systems"},{"issue":"6","key":"key2025031714101871300_ref108","doi-asserted-by":"publisher","first-page":"787","DOI":"10.1016\/j.im.2016.03.003","article-title":"A pragmatic multi-method investigation of discrepant technological events: coping, attributions, and \u2018accidental\u2019 learning","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"3","key":"key2025031714101871300_ref109","doi-asserted-by":"publisher","first-page":"820","DOI":"10.1080\/07421222.2020.1790193","article-title":"Ambivalence and coping responses in post-adoptive information systems use","volume":"37","year":"2020","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"key2025031714101871300_ref110","doi-asserted-by":"publisher","first-page":"95","DOI":"10.17705\/1jais.00220","article-title":"Online discussion group sustainability: investigating the interplay between structural dynamics and social dynamics over time","volume":"11","year":"2010","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2025031714101871300_ref111","doi-asserted-by":"publisher","first-page":"1143","DOI":"10.25300\/misq\/2020\/15610","article-title":"The interplay of IT users' coping strategies: uncovering momentary emotional load, routes, and sequences","volume":"44","year":"2020","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2025031714101871300_ref112","doi-asserted-by":"publisher","first-page":"355","DOI":"10.1111\/isj.12067","article-title":"Technostress creators and job outcomes: theorising the moderating influence of personality traits","volume":"25","year":"2015","journal-title":"Information Systems Journal"},{"issue":"1","key":"key2025031714101871300_ref113","doi-asserted-by":"publisher","first-page":"372","DOI":"10.17705\/1jais.00726","article-title":"Explaining persistent ineffectiveness in professional online communities: multilevel tensions and misguided coping strategies","volume":"23","year":"2022","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2025031714101871300_ref114","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2021.101669","article-title":"Understanding and measuring formal communication quality for technology implementation: a test during the anticipation stage","volume":"30","year":"2021","journal-title":"Journal of Strategic Information Systems"},{"issue":"4","key":"key2025031714101871300_ref115","doi-asserted-by":"publisher","first-page":"506","DOI":"10.1016\/j.im.2015.03.002","article-title":"Learning to cope with information security risks regarding mobile device loss or theft: an empirical examination","volume":"52","year":"2015","journal-title":"Information and Management"},{"issue":"8","key":"key2025031714101871300_ref116","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2019.03.002","article-title":"Perceived argument quality's effect on threat and coping appraisals in fear appeals: an experiment and exploration of realism check heuristics","volume":"56","year":"2019","journal-title":"Information and Management"},{"issue":"2","key":"key2025031714101871300_ref117","doi-asserted-by":"publisher","first-page":"378","DOI":"10.1287\/isre.2016.0680","article-title":"Coping responses in phishing detection: an investigation of antecedents and consequences","volume":"28","year":"2017","journal-title":"Information Systems Research"},{"issue":"4","key":"key2025031714101871300_ref118","doi-asserted-by":"publisher","first-page":"775","DOI":"10.1287\/isre.2017.0716","article-title":"Technical systems development risk factors: the role of empowering leadership in lowering developers' stress","volume":"28","year":"2017","journal-title":"Information Systems Research"},{"issue":"11","key":"key2025031714101871300_ref119","doi-asserted-by":"publisher","first-page":"787","DOI":"10.17705\/1jais.00473","article-title":"Understanding user adaptation toward a new IT system in organizations: a social network perspective","volume":"18","year":"2017","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2025031714101871300_ref120","doi-asserted-by":"publisher","first-page":"598","DOI":"10.1111\/isj.12417","article-title":"Employee responses to information security related stress: coping and violation intention","volume":"33","year":"2023","journal-title":"Information Systems Journal"},{"issue":"6","key":"key2025031714101871300_ref121","doi-asserted-by":"publisher","first-page":"448","DOI":"10.17705\/1jais.00399","article-title":"Fake-website detection tools: identifying elements that promote individuals' use and enhance their performance","volume":"16","year":"2015","journal-title":"Journal of the Association for Information Systems"},{"issue":"8","key":"key2025031714101871300_ref122","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2020.103265","article-title":"Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes","volume":"57","year":"2020","journal-title":"Information and Management"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-05-2022-0346\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-05-2022-0346\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:36:00Z","timestamp":1753392960000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/35\/2\/664-690\/1240912"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,6,28]]},"references-count":122,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2024,6,28]]},"published-print":{"date-parts":[[2025,3,18]]}},"alternative-id":["10.1108\/INTR-05-2022-0346"],"URL":"https:\/\/doi.org\/10.1108\/intr-05-2022-0346","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2024,6,28]]}}}