{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,16]],"date-time":"2025-12-16T12:50:23Z","timestamp":1765889423756,"version":"3.46.0"},"reference-count":101,"publisher":"Emerald","issue":"6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,12,9]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>In the past decade, the use of neurophysiological measures as a complementary source of information has contributed to our understanding of human\u2013computer interaction. However, less attention has been given to their capability in providing measures with high temporal resolution. Two studies are designed to address the challenge of measuring users\u2019 cognitive load in an online shopping environment and investigate how it is related to task difficulty, task uncertainty and shopping convenience.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>Two experiments using behavioral and neurophysiological measures are conducted to investigate how various types of the cognitive load construct can be measured and used in an online shopping context.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>Results of the first study suggest that although all cognitive load measures are influenced by task difficulty, only accumulated load (i.e. total cognitive load experienced during a task) is sensitive to task uncertainty. Results of the second study show that convenience negatively influences accumulated load, and the latter negatively influences user satisfaction.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Practical implications<\/jats:title>\n                    <jats:p>Our research offers practical value by providing designers with a validated method to measure users\u2019 cognitive load, enabling the identification of usability issues and design improvement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>This study contributes to the literature by developing a rich and temporally high-resolution measurement of the cognitive load construct and examining how it can inform us about users\u2019 cognitive state in an online shopping environment.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/intr-07-2022-0525","type":"journal-article","created":{"date-parts":[[2024,12,4]],"date-time":"2024-12-04T03:23:56Z","timestamp":1733282636000},"page":"2445-2470","source":"Crossref","is-referenced-by-count":3,"title":["Examining the use of multiple cognitive load measures in evaluating online shopping convenience: an\u00a0EEG study"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7718-8484","authenticated-orcid":true,"given":"Mahdi","family":"Mirhoseini","sequence":"first","affiliation":[{"name":"Department of Business Technology Management, John Molson School of Business, Concordia University , ,","place":["Montreal, Canada"]}]},{"given":"Pierre-Majorique","family":"L\u00e9ger","sequence":"additional","affiliation":[{"name":"HEC Montreal , ,","place":["Montreal, Canada"]}]},{"given":"Sylvain","family":"S\u00e9n\u00e9cal","sequence":"additional","affiliation":[{"name":"HEC Montreal , ,","place":["Montreal, Canada"]}]}],"member":"140","published-online":{"date-parts":[[2024,12,5]]},"reference":[{"issue":"2","key":"2025120800374979400_ref001","doi-asserted-by":"publisher","first-page":"41","DOI":"10.2753\/jec1086-4415170202","article-title":"Using recommendation agents to cope with information overload","volume":"17","author":"Aljukhadar","year":"2012","journal-title":"International Journal of Electronic Commerce"},{"issue":"5","key":"2025120800374979400_ref002","doi-asserted-by":"publisher","first-page":"859","DOI":"10.1002\/asi.21300","article-title":"A review of factors influencing user satisfaction in information retrieval","volume":"61","author":"Al-Maskari","year":"2010","journal-title":"Journal of the American Society for Information Science and Technology"},{"key":"2025120800374979400_ref003","doi-asserted-by":"crossref","DOI":"10.1093\/acprof:oso\/9780198528012.001.0001","volume-title":"Working Memory, Thought, and Action","author":"Baddeley","year":"2007"},{"issue":"3","key":"2025120800374979400_ref004","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.66.3.1.18505","article-title":"Understanding service convenience","volume":"66","author":"Berry","year":"2002","journal-title":"Journal of Marketing"},{"issue":"23","key":"2025120800374979400_ref005","doi-asserted-by":"publisher","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","author":"Bhattacherjee","year":"2001","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"2025120800374979400_ref006","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1287\/isre.2015.0605","article-title":"Rate or trade? Identifying winning ideas in open idea sourcing","volume":"27","author":"Blohm","year":"2016","journal-title":"Information Systems Research"},{"issue":"3","key":"2025120800374979400_ref007","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/08874417.2013.11645627","article-title":"Application strategies for neuroscience in information systems design science research","volume":"53","author":"Brocke","year":"2013","journal-title":"Journal of Computer Information Systems"},{"key":"2025120800374979400_ref008","doi-asserted-by":"publisher","first-page":"136","DOI":"10.3389\/fnins.2015.00136","article-title":"Using neurophysiological signals that reflect cognitive or affective state: six recommendations to avoid common pitfalls","volume":"9","author":"Brouwer","year":"2015","journal-title":"Frontiers in Neuroscience"},{"key":"2025120800374979400_ref009","first-page":"1","article-title":"Asking both the user's brain and its owner using subjective and objective psychophysiological neurois instruments","author":"Buettner","year":"2017"},{"issue":"2","key":"2025120800374979400_ref010","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1037\/\/0033-2909.119.2.197","article-title":"Dispositional differences in cognitive motivation: the life and times of individuals varying in need for cognition","volume":"119","author":"Cacioppo","year":"1996","journal-title":"Psychological Bulletin"},{"issue":"4","key":"2025120800374979400_ref011","article-title":"Juggling multiple conversations with communication technology: towards a theory of multi-communicating impacts in the workplace","volume":"68","author":"Cameron","year":"2007"},{"issue":"4","key":"2025120800374979400_ref012","doi-asserted-by":"publisher","DOI":"10.14742\/ajet.2961","article-title":"Effects of digital game-based learning on achievement, flow and overall cognitive load","volume":"34","author":"Chang","year":"2018","journal-title":"Australasian Journal of Educational Technology"},{"key":"2025120800374979400_ref013","doi-asserted-by":"publisher","DOI":"10.3791\/52627","article-title":"Assessing the multiple dimensions of engagement to characterize learning: a neurophysiological perspective","volume":"101","author":"Charland","year":"2015","journal-title":"Journal of Visualized Experiments"},{"issue":"3","key":"2025120800374979400_ref014","doi-asserted-by":"publisher","first-page":"478","DOI":"10.1108\/intr-08-2016-0243","article-title":"Five-star or thumbs-up? The influence of rating system types on users' perceptions of information quality, cognitive effort, enjoyment and continuance intention","volume":"27","author":"Chen","year":"2017","journal-title":"Internet Research"},{"issue":"4","key":"2025120800374979400_ref015","doi-asserted-by":"publisher","first-page":"1376","DOI":"10.1108\/intr-11-2019-0447","article-title":"Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task","volume":"31","author":"Chen","year":"2021","journal-title":"Internet Research"},{"key":"2025120800374979400_ref016","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1155\/2019\/1976847","article-title":"Consumer behaviour through the eyes of neurophysiological measures: state-of-the-art and future trends","volume":"2019","author":"Cherubino","year":"2019","journal-title":"Computational Intelligence and Neuroscience"},{"issue":"1","key":"2025120800374979400_ref017","doi-asserted-by":"publisher","first-page":"96","DOI":"10.1287\/mksc.1110.0678","article-title":"Quantifying transaction costs in online\/off-line grocery channel choice","volume":"31","author":"Chintagunta","year":"2012","journal-title":"Marketing Science"},{"key":"2025120800374979400_ref018","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1007\/978-3-642-02812-0_55","article-title":"Applying real time physiological measures of cognitive load to improve training","author":"Coyne","year":"2009"},{"issue":"5","key":"2025120800374979400_ref019","doi-asserted-by":"publisher","first-page":"1455","DOI":"10.1108\/intr-06-2019-0225","article-title":"Exploring information avoidance intention of social media users: a cognition\u2013affect\u2013conation perspective","volume":"30","author":"Dai","year":"2020","journal-title":"Internet Research"},{"issue":"4","key":"2025120800374979400_ref020","doi-asserted-by":"publisher","first-page":"179","DOI":"10.2753\/mis0742-1222300407","article-title":"Explicit and implicit antecedents of users' behavioral beliefs in information systems: a neuropsychological investigation","volume":"30","author":"De Guinea","year":"2014","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"2025120800374979400_ref021","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1007\/s11251-009-9110-0","article-title":"Cognitive load theory, educational research, and instructional design: some food for thought","volume":"38","author":"De Jong","year":"2010","journal-title":"Instructional Science"},{"issue":"1","key":"2025120800374979400_ref022","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1037\/0022-0663.100.1.223","article-title":"A comparison of three measures of cognitive load: evidence for separable measures of intrinsic, extraneous, and germane load","volume":"100","author":"Deleeuw","year":"2008","journal-title":"Journal of Educational Psychology"},{"issue":"6","key":"2025120800374979400_ref023","doi-asserted-by":"publisher","first-page":"1206","DOI":"10.1108\/imds-04-2018-0151","article-title":"The arithmetic complexity of online grocery shopping: the moderating role of product pictures","volume":"119","author":"Desrochers","year":"2019","journal-title":"Industrial Management and Data Systems"},{"issue":"3","key":"2025120800374979400_ref024","doi-asserted-by":"publisher","first-page":"1616","DOI":"10.1016\/j.chb.2005.08.012","article-title":"Cognitive load in hypertext reading: a review","volume":"23","author":"Destefano","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"2025120800374979400_ref025","doi-asserted-by":"publisher","first-page":"679","DOI":"10.2307\/41703475","article-title":"On the use of neurophysiological tools in is research: developing a research agenda for neurois","volume":"36","author":"Dimoka","year":"2012","journal-title":"Management Information Systems Quarterly"},{"key":"2025120800374979400_ref026","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1016\/j.jretconser.2018.06.007","article-title":"How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-wom","volume":"44","author":"Duarte","year":"2018","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"2025120800374979400_ref027","doi-asserted-by":"publisher","first-page":"173","DOI":"10.2753\/mis0742-1222290207","article-title":"A data-driven approach to measure web site navigability","volume":"29","author":"Fang","year":"2012","journal-title":"Journal of Management Information Systems"},{"volume-title":"The Future of Online Grocery in Europe","year":"2013","author":"Galante","key":"2025120800374979400_ref028"},{"issue":"2","key":"2025120800374979400_ref029","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1086\/209500","article-title":"Cognitive effort, affect, and choice","volume":"24","author":"Garbarino","year":"1997","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"2025120800374979400_ref030","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1109\/tnsre.2003.814441","article-title":"Comparison of linear, nonlinear, and feature selection methods for EEG signal classification","volume":"11","author":"Garrett","year":"2003","journal-title":"IEEE Transactions on Neural Systems and Rehabilitation Engineering"},{"key":"2025120800374979400_ref031","first-page":"459","article-title":"Identifying psychophysiological pain points in the online user journey: the case of online grocery","author":"Giroux-Hupp\u00e9","year":"2019"},{"key":"2025120800374979400_ref032","first-page":"1","volume-title":"Handbook of Perception and Human Performance","author":"Gopher","year":"1986"},{"issue":"11","key":"2025120800374979400_ref033","doi-asserted-by":"publisher","first-page":"2167","DOI":"10.1002\/asi.21385","article-title":"Distribution of cognitive load in web search","volume":"61","author":"Gwizdka","year":"2010","journal-title":"Journal of the Association for Information Science and Technology"},{"key":"2025120800374979400_ref034","first-page":"77","article-title":"\u2018Overloading\u2019 cognitive (work) load: what are we really measuring?","author":"Gwizdka","year":"2021"},{"issue":"9\/10","key":"2025120800374979400_ref035","doi-asserted-by":"publisher","first-page":"1205","DOI":"10.1108\/03090560910976447","article-title":"Online grocery shopping: the influence of situational factors","volume":"43","author":"Hand","year":"2009","journal-title":"European Journal of Marketing"},{"issue":"4","key":"2025120800374979400_ref036","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1080\/07421222.2002.11045705","article-title":"An examination of the impact of stimuli type and gss structure on creativity: brainstorming versus non-brainstorming techniques in a gss environment","volume":"18","author":"Hender","year":"2002","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"2025120800374979400_ref037","first-page":"4","article-title":"A three cycle view of design science research","volume":"19","author":"Hevner","year":"2007","journal-title":"Scandinavian Journal of Information Systems"},{"issue":"3","key":"2025120800374979400_ref038","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1080\/07421222.2004.11045812","article-title":"The effects of information format and shopping task on consumers' online shopping behavior: a cognitive fit perspective","volume":"21","author":"Hong","year":"2004","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"2025120800374979400_ref039","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1177\/002224379903600307","article-title":"An information search cost perspective for designing interfaces for electronic commerce","volume":"36","author":"Hoque","year":"1999","journal-title":"Journal of Marketing Research"},{"key":"2025120800374979400_ref040","doi-asserted-by":"publisher","DOI":"10.3389\/fnhum.2021.797064","article-title":"Neural signature of buying decisions in real-world online shopping scenarios\u2013an exploratory electroencephalography study series","volume":"15","author":"Horr","year":"2022","journal-title":"Frontiers in Human Neuroscience"},{"issue":"3","key":"2025120800374979400_ref041","doi-asserted-by":"crossref","first-page":"975","DOI":"10.25300\/MISQ\/2017\/41.3.14","article-title":"Examining the mediating roles of cognitive load and performance outcomes in user satisfaction with a website","volume":"41","author":"Hu","year":"2017","journal-title":"Management Information Systems Quarterly"},{"issue":"3","key":"2025120800374979400_ref042","doi-asserted-by":"publisher","first-page":"345","DOI":"10.1108\/13612021111151932","article-title":"The effect of perceptual fluency and enduring involvement on situational involvement in an online apparel shopping context","volume":"15","author":"Im","year":"2011","journal-title":"Journal of Fashion Marketing and Management: An International Journal"},{"key":"2025120800374979400_ref043","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2020.102323","article-title":"Impact of online convenience on mobile banking adoption intention: a moderated mediation approach","volume":"58","author":"Jebarajakirthy","year":"2021","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"2025120800374979400_ref044","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1108\/09564231311323962","article-title":"Measuring consumer perceptions of online shopping convenience","volume":"24","author":"Jiang","year":"2013","journal-title":"Journal of Service Management"},{"issue":"3","key":"2025120800374979400_ref045","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1108\/10662240610673691","article-title":"Online retailing, product classifications, and consumer preferences","volume":"16","author":"Korgaonkar","year":"2006","journal-title":"Internet Research"},{"issue":"1","key":"2025120800374979400_ref046","doi-asserted-by":"publisher","first-page":"322","DOI":"10.1080\/07421222.2015.1029402","article-title":"Employees' exploration of complex systems: an integrative view","volume":"32","author":"Liang","year":"2015","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"2025120800374979400_ref047","first-page":"305","article-title":"Investigating common method bias via an EEG study of the flow experience in website design","volume":"22","author":"Liang","year":"2021","journal-title":"Journal of Electronic Commerce Research"},{"volume-title":"Practical Approach to Electroencephalography E-Book","year":"2012","author":"Libenson","key":"2025120800374979400_ref048"},{"volume-title":"The Effortless Economy: A New Age of Retail","year":"2021","author":"Linnworks","key":"2025120800374979400_ref049"},{"issue":"6","key":"2025120800374979400_ref050","doi-asserted-by":"publisher","first-page":"1004","DOI":"10.1016\/j.apergo.2013.03.031","article-title":"Evaluating ecommerce websites cognitive efficiency: an integrative framework based on data envelopment analysis","volume":"44","author":"Lo Storto","year":"2013","journal-title":"Applied Ergonomics"},{"issue":"4","key":"2025120800374979400_ref051","doi-asserted-by":"crossref","first-page":"2101","DOI":"10.25300\/MISQ\/2021\/15262","article-title":"Cognitive diagram understanding and task performance in systems analysis and design","volume":"45","author":"Mandelburger","year":"2021","journal-title":"Management Information Systems Quarterly"},{"issue":"4","key":"2025120800374979400_ref052","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1509\/jmkg.66.4.57.18512","article-title":"A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts","volume":"66","author":"Maxham Iii","year":"2002","journal-title":"Journal of Marketing"},{"issue":"4","key":"2025120800374979400_ref053","doi-asserted-by":"publisher","first-page":"654","DOI":"10.1518\/0018720024496944","article-title":"Effects of a biocybernetic system on vigilance performance","volume":"44","author":"Mikulka","year":"2002","journal-title":"Human Factors"},{"issue":"4","key":"2025120800374979400_ref054","doi-asserted-by":"publisher","first-page":"49","DOI":"10.2753\/mis0742-1222300403","article-title":"Putting on the thinking cap: using neurois to understand information processing biases in virtual teams","volume":"30","author":"Minas","year":"2014","journal-title":"Journal of Management Information Systems"},{"key":"2025120800374979400_ref104","first-page":"149","volume-title":"Lecture Notes in Information Systems and Organisation","author":"Mirhoseini","year":"2016"},{"issue":"1","key":"2025120800374979400_ref055","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1186\/1744-9081-7-17","article-title":"Mental fatigue caused by prolonged cognitive load associated with sympathetic hyperactivity","volume":"7","author":"Mizuno","year":"2011","journal-title":"Behavioral and Brain Functions"},{"issue":"4","key":"2025120800374979400_ref056","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1080\/15332660903344644","article-title":"Retaining customers with shopping convenience","volume":"8","author":"Moeller","year":"2009","journal-title":"Journal of Relationship Marketing"},{"issue":"2","key":"2025120800374979400_ref057","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1111\/j.1469-8986.2010.01061.x","article-title":"Adjust: an automatic EEG artifact detector based on the joint use of spatial and temporal features","volume":"48","author":"Mognon","year":"2011","journal-title":"Psychophysiology"},{"issue":"3","key":"2025120800374979400_ref058","doi-asserted-by":"publisher","first-page":"887","DOI":"10.1287\/isre.2021.1090","article-title":"Do you really know if it's true? How asking users to rate stories affects belief in fake news on social media","volume":"33","author":"Moravec","year":"2022","journal-title":"Information Systems Research"},{"issue":"4","key":"2025120800374979400_ref059","doi-asserted-by":"publisher","first-page":"2197","DOI":"10.25300\/misq\/2022\/17290","article-title":"Just enough information? The contingent curvilinear effect of information volume on decision performance in is-enabled teams","volume":"46","author":"Mullins","year":"2022","journal-title":"Management Information Systems Quarterly"},{"key":"2025120800374979400_ref060","first-page":"1","volume-title":"Handbook of Perception and Human Performance","author":"O'Donnell","year":"1986"},{"issue":"10-11","key":"2025120800374979400_ref061","doi-asserted-by":"publisher","first-page":"1160","DOI":"10.1016\/j.jbusres.2006.03.008","article-title":"The effects of utilitarian and hedonic online shopping value on consumer preference and intentions","volume":"59","author":"Overby","year":"2006","journal-title":"Journal of Business Research"},{"issue":"1","key":"2025120800374979400_ref062","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1007\/s10648-011-9179-2","article-title":"An evolutionary upgrade of cognitive load theory: using the human motor system and collaboration to support the learning of complex cognitive tasks","volume":"24","author":"Paas","year":"2012","journal-title":"Educational Psychology Review"},{"issue":"1","key":"2025120800374979400_ref063","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1207\/s15326985ep3801_1","article-title":"Cognitive load theory and instructional design: recent developments","volume":"38","author":"Paas","year":"2003","journal-title":"Educational Psychologist"},{"issue":"1","key":"2025120800374979400_ref064","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1207\/s15326985ep3801_8","article-title":"Cognitive load measurement as a means to advance cognitive load theory","volume":"38","author":"Paas","year":"2003","journal-title":"Educational Psychologist"},{"key":"2025120800374979400_ref065","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1007\/978-3-030-01087-4_9","volume-title":"Information Systems and Neuroscience","author":"Perkhofer","year":"2019"},{"issue":"1-2","key":"2025120800374979400_ref066","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1016\/0301-0511(95)05116-3","article-title":"Biocybernetic system evaluates indices of operator engagement in automated task","volume":"40","author":"Pope","year":"1995","journal-title":"Biological Psychology"},{"issue":"3","key":"2025120800374979400_ref067","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1108\/10662240510602726","article-title":"Online grocery retailing: what do consumers think?","volume":"15","author":"Ramus","year":"2005","journal-title":"Internet Research"},{"issue":"10","key":"2025120800374979400_ref068","doi-asserted-by":"publisher","first-page":"4","DOI":"10.17705\/1jais.00377","article-title":"Towards a neurois research methodology: intensifying the discussion on methods, tools, and measurement","volume":"15","author":"Riedl","year":"2014","journal-title":"Journal of the Association for Information Systems"},{"key":"2025120800374979400_ref105","article-title":"MLmed: An SPSS macro for multilevel mediation and conditional process analysis","author":"Rockwood","year":"2017","journal-title":"Poster presented at the Annual Meeting of the Association of Psychological Science (APS)"},{"issue":"11","key":"2025120800374979400_ref069","doi-asserted-by":"publisher","first-page":"991","DOI":"10.1016\/j.ergon.2005.04.005","article-title":"Evaluation of mental workload with a combined measure based on physiological indices during a dual task of tracking and mental arithmetic","volume":"35","author":"Ryu","year":"2005","journal-title":"International Journal of Industrial Ergonomics"},{"issue":"1","key":"2025120800374979400_ref070","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1155\/2009\/121494","article-title":"Cognitive load in ecommerce applications: measurement and effects on user satisfaction","volume":"2009","author":"Schmutz","year":"2009","journal-title":"Advances in Human-Computer Interaction"},{"issue":"3","key":"2025120800374979400_ref071","first-page":"79","article-title":"Attention, retailers! How convenient is your convenience strategy?","volume":"41","author":"Seiders","year":"2000","journal-title":"Sloan Management Review"},{"issue":"3","key":"2025120800374979400_ref072","doi-asserted-by":"publisher","first-page":"277","DOI":"10.1080\/15332861.2015.1028249","article-title":"Consumers' cognitive lock-in on websites: evidence from a neurophysiological study","volume":"14","author":"S\u00e9n\u00e9cal","year":"2015","journal-title":"Journal of Internet Commerce"},{"issue":"6","key":"2025120800374979400_ref073","doi-asserted-by":"publisher","first-page":"2431","DOI":"10.1016\/j.chb.2012.07.030","article-title":"Factors affecting online group buying intention and satisfaction: a social exchange theory perspective","volume":"28","author":"Shiau","year":"2012","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"2025120800374979400_ref074","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1016\/s0022-4359(96)90014-7","article-title":"An empirical examination of a model of perceived service quality and satisfaction","volume":"72","author":"Spreng","year":"1996","journal-title":"Journal of Retailing"},{"key":"2025120800374979400_ref075","unstructured":"Statista\n           (2022), \u201cMain obstacles to online grocery shopping in the United States in 2021\u201d, available at:\u00a0https:\/\/www.statista.com\/statistics\/1294339\/online-grocery-shopping-obstacles-united-states\/?locale=en (accessed\u00a014 June 2023)."},{"key":"2025120800374979400_ref076","unstructured":"Statista\n           (2023a), \u201cMain reasons consumers do not purchase groceries online in Italy in 2023 [graph]\u201d, available at:\u00a0https:\/\/www.statista.com\/statistics\/1372172\/online-grocery-shopping-barriers\/?locale=en (accessed\u00a09 April 2023)."},{"key":"2025120800374979400_ref077","unstructured":"Statista\n           (2023b), \u201cOnline spending in the United States in 2022, by product category (in billion u.S. Dollars)\u201d, available at:\u00a0https:\/\/www.statista.com\/statistics\/1375732\/online-spend-by-category-us\/(accessed\u00a030 April 2023)."},{"issue":"1","key":"2025120800374979400_ref078","doi-asserted-by":"publisher","first-page":"28","DOI":"10.17705\/1thci.00127","article-title":"Examining the influence of saliency in mobile interface displays","volume":"12","author":"Still","year":"2020","journal-title":"AIS Transactions on Human-Computer Interaction"},{"key":"2025120800374979400_ref079","first-page":"37","volume-title":"Psychology of Learning and Motivation","author":"Sweller","year":"2011"},{"issue":"9","key":"2025120800374979400_ref080","doi-asserted-by":"publisher","first-page":"857","DOI":"10.17705\/1jais.00511","article-title":"Concentration, competence, confidence, and capture: an experimental study of age, interruption-based technostress, and task performance","volume":"19","author":"Tams","year":"2018","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"2025120800374979400_ref081","doi-asserted-by":"publisher","first-page":"373","DOI":"10.2307\/249534","article-title":"The use of information in decision making: an experimental investigation of the impact of computer-based decision aids","volume":"16","author":"Todd","year":"1992","journal-title":"Management Information Systems Quarterly"},{"issue":"4","key":"2025120800374979400_ref082","doi-asserted-by":"publisher","first-page":"356","DOI":"10.1287\/isre.10.4.356","article-title":"Evaluating the impact of dss, cognitive effort, and incentives on strategy selection","volume":"10","author":"Todd","year":"1999","journal-title":"Information Systems Research"},{"issue":"4","key":"2025120800374979400_ref083","doi-asserted-by":"publisher","first-page":"1715","DOI":"10.25300\/misq\/2021\/15717","article-title":"Examining the neural basis of information security policy violations: a noninvasive brain stimulation approach","volume":"45","author":"Turel","year":"2021","journal-title":"Management Information Systems Quarterly"},{"issue":"2","key":"2025120800374979400_ref084","doi-asserted-by":"publisher","first-page":"355","DOI":"10.25300\/misq\/2018\/14124","article-title":"Tuning out security warnings: a longitudinal examination of habituation through fMRI, eye tracking, and field experiments","volume":"42","author":"Vance","year":"2018","journal-title":"Management Information Systems Quarterly"},{"issue":"3","key":"2025120800374979400_ref085","doi-asserted-by":"publisher","first-page":"567","DOI":"10.1007\/s10111-020-00641-0","article-title":"Towards measuring cognitive load through multimodal physiological data","volume":"23","author":"Vanneste","year":"2021","journal-title":"Cognition, Technology and Work"},{"issue":"1","key":"2025120800374979400_ref086","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1007\/s11031-008-9116-y","article-title":"The influence of performance feedback on goal-setting and mental effort regulation","volume":"33","author":"Venables","year":"2009","journal-title":"Motivation and Emotion"},{"issue":"4","key":"2025120800374979400_ref087","doi-asserted-by":"publisher","first-page":"211","DOI":"10.2753\/mis0742-1222300408","article-title":"Guidelines for neuroscience studies in information systems research","volume":"30","author":"Vom Brocke","year":"2014","journal-title":"Journal of Management Information Systems"},{"key":"2025120800374979400_ref088","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.dss.2014.02.007","article-title":"An eye-tracking study of website complexity from cognitive load perspective","volume":"62","author":"Wang","year":"2014","journal-title":"Decision Support Systems"},{"issue":"2","key":"2025120800374979400_ref089","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1080\/14639220210123806","article-title":"Multiple resources and performance prediction","volume":"3","author":"Wickens","year":"2002","journal-title":"Theoretical Issues in Ergonomics Science"},{"issue":"December","key":"2025120800374979400_ref090","first-page":"69","article-title":"Uncertainty and its correlates","volume":"1","author":"Wilson","year":"2000","journal-title":"New Review of Information Behaviour Research"},{"issue":"1","key":"2025120800374979400_ref091","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1108\/14684521311311649","article-title":"Exploring the effect of the human brand on consumers' decision quality in online shopping: an eye-racking approach","volume":"37","author":"Wook Chae","year":"2013","journal-title":"Online Information Review"},{"issue":"1","key":"2025120800374979400_ref092","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1108\/intr-08-2016-0250","article-title":"Marketing mix, customer value, and customer loyalty in social commerce: a stimulus-organism-response perspective","volume":"28","author":"Wu","year":"2018","journal-title":"Internet Research"},{"issue":"3","key":"2025120800374979400_ref093","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1207\/s15327566ijce0403_3","article-title":"Prediction of mental workload in single and multiple tasks environments","volume":"4","author":"Xie","year":"2000","journal-title":"International Journal of Cognitive Ergonomics"},{"issue":"2","key":"2025120800374979400_ref094","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/2240156.2240160","article-title":"The moderating effects of utilitarian and hedonic values on information technology continuance","volume":"19","author":"Xu","year":"2012","journal-title":"ACM Transactions on Computer-Human Interaction"},{"issue":"5","key":"2025120800374979400_ref095","doi-asserted-by":"publisher","first-page":"1189","DOI":"10.1108\/intr-01-2017-0016","article-title":"Coping with mobile technology overload in the workplace","volume":"28","author":"Yin","year":"2018","journal-title":"Internet Research"},{"issue":"1","key":"2025120800374979400_ref096","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1108\/intr-05-2018-0247","article-title":"Complicating or simplifying? Investigating the mixed impacts of online product information on consumers' purchase decisions","volume":"30","author":"Yu","year":"2020","journal-title":"Internet Research"},{"key":"2025120800374979400_ref097","doi-asserted-by":"publisher","DOI":"10.1016\/j.cosrev.2021.100375","article-title":"Neurological and physiological measures to evaluate the usability and user-experience (UX) of information systems: a systematic literature review","volume":"40","author":"Zaki","year":"2021","journal-title":"Computer Science Review"},{"issue":"2","key":"2025120800374979400_ref098","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1086\/651257","article-title":"Reconsidering baron and kenny: myths and truths about mediation analysis","volume":"37","author":"Zhao","year":"2010","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"2025120800374979400_ref099","doi-asserted-by":"publisher","first-page":"604","DOI":"10.1108\/intr-05-2017-0211","article-title":"The influence of online cross-recommendation on consumers' instant cross-buying intention: the moderating role of decision-making difficulty","volume":"28","author":"Zhu","year":"2018","journal-title":"Internet Research"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-07-2022-0525\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/35\/6\/2445\/10965193\/intr-07-2022-0525en.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/35\/6\/2445\/10965193\/intr-07-2022-0525en.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,12,8]],"date-time":"2025-12-08T05:37:59Z","timestamp":1765172279000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/intr\/article\/35\/6\/2445\/1255295\/Examining-the-use-of-multiple-cognitive-load"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,12,5]]},"references-count":101,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2025,12,9]]}},"URL":"https:\/\/doi.org\/10.1108\/intr-07-2022-0525","relation":{},"ISSN":["1066-2243","2054-5657"],"issn-type":[{"type":"print","value":"1066-2243"},{"type":"electronic","value":"2054-5657"}],"subject":[],"published":{"date-parts":[[2024,12,5]]}}}