{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T07:09:16Z","timestamp":1777446556475,"version":"3.51.4"},"reference-count":69,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2023,9,19]],"date-time":"2023-09-19T00:00:00Z","timestamp":1695081600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2023,11,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to propose a model that delineated the diffusion process of product-harm misinformation on social media. Drawing on theoretical insights from cue diagnosticity and corporate associations, the proposed model mapped out how consumers' information skepticism and perceived content credibility influence their perceived diagnosticity of the product-harm misinformation and corporate ability (CA) associations with the company being impacted, which in turn influenced their trust toward the company and negative word-of-mouth (NWOM) intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A survey was conducted with 504\u00a0US consumers to empirically test the proposed model. Following the survey, in-depth interviews were conducted with 11 communication professionals regarding the applicability of the model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>When exposed to product-harm misinformation on social media, consumers' perceived diagnosticity of misinformation was negatively impacted by their information skepticism and positively impacted by perceived content credibility of misinformation. Perceived diagnosticity of product-harm misinformation negatively impacted consumers' CA associations, which then led to decreased trust and increased NWOM intention. Findings from the interviews further supported the diffusion process and provided insights on strategies to combat product-harm misinformation. Strategies shared by the interviewees included preparedness and social listening, proactive outreach and building strong CA associations as preventative measures.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study incorporates the theoretical frameworks of cue diagnosticity and corporate associations into the scholarship of misinformation and specifically addresses the unique diffusion process of product-harm misinformation on social media. This study provides insights and tangible recommendations for communication professionals to combat product-harm misinformation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-07-2022-0571","type":"journal-article","created":{"date-parts":[[2023,9,19]],"date-time":"2023-09-19T04:04:42Z","timestamp":1695096282000},"page":"1828-1848","source":"Crossref","is-referenced-by-count":15,"title":["The diffusion process of\u00a0product-harm misinformation on\u00a0social media: evidence from consumers and insights from communication professionals"],"prefix":"10.1108","volume":"33","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0582-8467","authenticated-orcid":false,"given":"Zifei Fay","family":"Chen","sequence":"first","affiliation":[]},{"given":"Yang","family":"Cheng","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,9,19]]},"reference":[{"issue":"4","key":"key2023111708420852700_ref001","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1509\/jmkr.38.4.458.18903","article-title":"The moderating role of commitment on the spillover effect of marketing communications","volume":"38","year":"2001","journal-title":"Journal of Marketing Research"},{"key":"key2023111708420852700_ref002","volume-title":"The Practice of Social Research","year":"2016","edition":"4th ed."},{"issue":"2","key":"key2023111708420852700_ref003","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1177\/0093650220911814","article-title":"Trusting others: a pareto distribution of source and message credibility among news reporters","volume":"49","year":"2022","journal-title":"Communication Research"},{"issue":"2","key":"key2023111708420852700_ref004","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1177\/0276146718755869","article-title":"Brands, truthiness and post-fact: managing brands in a post-rational world","volume":"28","year":"2018","journal-title":"Journal of Macromarketing"},{"issue":"1","key":"key2023111708420852700_ref005","doi-asserted-by":"crossref","first-page":"18","DOI":"10.2478\/gfkmir-2018-0003","article-title":"How truthiness, fake news and post-fact endanger brands and what to do about it","volume":"10","year":"2018","journal-title":"GfK Marketing Intelligence Review"},{"issue":"2","key":"key2023111708420852700_ref006","doi-asserted-by":"publisher","first-page":"232","DOI":"10.1017\/psrm.2018.28","article-title":"Recruiting large online samples in the United States and India: facebook, mechanical Turk, and Qualtrics","volume":"8","year":"2020","journal-title":"Political Science Research and Methods"},{"issue":"9","key":"key2023111708420852700_ref007","doi-asserted-by":"publisher","first-page":"1171","DOI":"10.1002\/mar.21349","article-title":"Online users' attitudes toward fake news: implications for brand management","volume":"37","year":"2020","journal-title":"Psychology and Marketing"},{"issue":"1","key":"key2023111708420852700_ref008","doi-asserted-by":"publisher","first-page":"68","DOI":"10.1177\/002224299706100106","article-title":"The company and the product: corporate associations and consumer product response","volume":"61","year":"1997","journal-title":"Journal of Marketing"},{"issue":"4","key":"key2023111708420852700_ref009","doi-asserted-by":"publisher","first-page":"290","DOI":"10.34172\/hpp.2020.44","article-title":"Fake news in COVID-19: a perspective","volume":"10","year":"2020","journal-title":"Health Promotion Perspectives"},{"issue":"2","key":"key2023111708420852700_ref010","doi-asserted-by":"publisher","first-page":"188","DOI":"10.1108\/JPBM-12-2018-2145","article-title":"Consumer response to fake news about brands on social media: the effects of self-efficacy, media trust, and persuasion knowledge on brand trust","volume":"29","year":"2020","journal-title":"Journal of Product and Brand Management"},{"issue":"4","key":"key2023111708420852700_ref011","doi-asserted-by":"publisher","first-page":"463","DOI":"10.1509\/jmr.12.0063","article-title":"Temporal contiguity and negativity bias in the impact of online word of mouth","volume":"50","year":"2013","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"key2023111708420852700_ref012","doi-asserted-by":"publisher","first-page":"122","DOI":"10.1080\/1553118X.2020.1730378","article-title":"Hybrid strategy\u2014interference or integration? How corporate communication impacts consumers' memory and company evaluation","volume":"14","year":"2020","journal-title":"International Journal of Strategic Communication"},{"issue":"5-6","key":"key2023111708420852700_ref013","doi-asserted-by":"publisher","first-page":"178","DOI":"10.1080\/1062726X.2020.1861949","article-title":"The association spillover mechanism of CSR crises: evidence from the Uber case","volume":"32","year":"2020","journal-title":"Journal of Public Relations Research"},{"issue":"5","key":"key2023111708420852700_ref014","doi-asserted-by":"publisher","first-page":"1039","DOI":"10.1108\/IntR-05-2016-0140","article-title":"The joint effect of association-based corporate posting strategy and eWOM comment valence on social media","volume":"27","year":"2017","journal-title":"Internet Research"},{"issue":"5","key":"key2023111708420852700_ref015","doi-asserted-by":"publisher","first-page":"593","DOI":"10.1007\/s11747-017-0558-1","article-title":"Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research","volume":"45","year":"2017","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2023111708420852700_ref016","doi-asserted-by":"publisher","first-page":"252","DOI":"10.1016\/j.pubrev.2008.04.001","article-title":"Comparing apology to equivalent crisis response strategies: clarifying apology's role and value in crisis communication","volume":"34","year":"2008","journal-title":"Public Relations Review"},{"issue":"2","key":"key2023111708420852700_ref017","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1509\/jmkr.37.2.215.18","article-title":"Impact of product-harm crises on brand equity: the moderating role of consumer expectations","volume":"37","year":"2000","journal-title":"Journal of Marketing Research"},{"key":"key2023111708420852700_ref018","unstructured":"de Britto Dorneles, L. and dos Santos, C.P. (2022), \u201cWhen in doubt, do not share: the role of negative consequences in individuals' adoption and sharing news on social media\u201d, XLVI Encontro da ANPAD, available at: http:\/\/anpad.com.br\/uploads\/articles\/120\/approved\/800de15c79c8d840f4e78d3af937d4d4.pdf (accessed 15 December 2022)."},{"issue":"10","key":"key2023111708420852700_ref019","doi-asserted-by":"publisher","first-page":"1700","DOI":"10.1002\/mar.21479","article-title":"Free but fake speech: when giving primacy to the source decreases misinformation sharing on social media","volume":"38","year":"2021","journal-title":"Psychology and Marketing"},{"key":"key2023111708420852700_ref020","article-title":"Emphasizing publishers does not effectively reduce susceptibility to misinformation on social media","year":"2020","journal-title":"Harvard Kennedy School Misinformation Review"},{"key":"key2023111708420852700_ref021","first-page":"C47","article-title":"Rivals or peers: how interbrand relationships impact brand attitude after a product-harm crisis","year":"2016"},{"issue":"3","key":"key2023111708420852700_ref022","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.ijresmar.2008.04.001","article-title":"Measuring the impact of positive and negative word of mouth on brand purchase probability","volume":"25","year":"2008","journal-title":"International Journal of Research in Marketing"},{"key":"key2023111708420852700_ref023","unstructured":"Evon, D. (2016), \u201cWere Dasani products recalled due to a \u2018clear parasite\u2019?\u201d, available at: https:\/\/www.snopes.com\/fact-check\/dasani-recalled-clear-parasite\/(accessed 15 May 2022)."},{"issue":"4","key":"key2023111708420852700_ref024","first-page":"1","article-title":"Listening in: fostering influencer relationships to manage fake news","volume":"12","year":"2019","journal-title":"Public Relations Journal"},{"issue":"3","key":"key2023111708420852700_ref025","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1037\/0021-9010.73.3.421","article-title":"Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior","volume":"73","year":"1988","journal-title":"Journal of Applied Psychology"},{"issue":"4","key":"key2023111708420852700_ref026","doi-asserted-by":"publisher","first-page":"447","DOI":"10.1108\/10662240510615191","article-title":"The influence of corporate image on consumer trust: a comparative analysis in traditional versus internet banking","volume":"15","year":"2005","journal-title":"Internet Research"},{"issue":"1","key":"key2023111708420852700_ref027","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1086\/209380","article-title":"The persuasion knowledge model: how people cope with persuasion attempts","volume":"21","year":"1994","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"key2023111708420852700_ref028","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1080\/02650487.2014.994730","article-title":"How to measure persuasion knowledge","volume":"34","year":"2015","journal-title":"International Journal of Advertising"},{"issue":"8","key":"key2023111708420852700_ref029","doi-asserted-by":"publisher","first-page":"723","DOI":"10.1002\/mar.20181","article-title":"Guilt appeals: persuasion knowledge and charitable giving","volume":"24","year":"2007","journal-title":"Psychology and Marketing"},{"key":"key2023111708420852700_ref030","volume-title":"Guidelines for Measuring Relationships in Public Relations","year":"1999"},{"key":"key2023111708420852700_ref031","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1016\/j.chb.2014.11.008","article-title":"Information dissemination via electronic word-of-mouth: good news travels fast, bad news travels faster!","volume":"45","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023111708420852700_ref032","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1207\/S1532754XJPRR1301_4","article-title":"OPRA: a cross-cultural, multiple-item scale for measuring organization public relationships","volume":"13","year":"2001","journal-title":"Journal of Public Relations Research"},{"key":"key2023111708420852700_ref033","volume-title":"Disinformation in Society Report","author":"Institute for Public Relations","year":"2019"},{"issue":"1","key":"key2023111708420852700_ref034","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1080\/1553118X.2020.1848842","article-title":"Is fake news the new social media crisis? Examining the public evaluation of crisis management for corporate organizations targeted in fake news","volume":"15","year":"2021","journal-title":"International Journal of Strategic Communication"},{"issue":"6","key":"key2023111708420852700_ref035","doi-asserted-by":"publisher","first-page":"527","DOI":"10.1108\/JPBM-03-2015-0834","article-title":"Brand love and positive word of mouth: the moderating effects of experience and price","volume":"25","year":"2016","journal-title":"Journal of Product and Brand Management"},{"key":"key2023111708420852700_ref036","unstructured":"Kasprak, A. (2017), \u201cIs the Red Cross charging victims of Hurricane Harvey for disaster relief services?\u201d, available at: https:\/\/www.snopes.com\/fact-check\/red-cross-charging-victims-hurricane-harvey-disaster-relief-services\/ (accessed 20 July 2022)."},{"issue":"2","key":"key2023111708420852700_ref037","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1080\/1062726X.2011.555647","article-title":"Transferring effects of CSR strategy on consumer responses: the synergistic model of corporate communication strategy","volume":"23","year":"2011","journal-title":"Journal of Public Relations Research"},{"issue":"1","key":"key2023111708420852700_ref038","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/s10551-013-1808-x","article-title":"What's worse in times of product-harm crisis? Negative corporate ability or negative CSR reputation?","volume":"123","year":"2014","journal-title":"Journal of Business Ethics"},{"issue":"1","key":"key2023111708420852700_ref039","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1108\/13632541011017816","article-title":"What they can do versus how much they care: assessing corporate communication strategies on Fortune 500 web sites","volume":"14","year":"2010","journal-title":"Journal of Communication Management"},{"issue":"5","key":"key2023111708420852700_ref040","doi-asserted-by":"publisher","first-page":"841","DOI":"10.1037\/0022-3514.59.5.841","article-title":"Linking structures and sensitivity to judgment-relevant information in statistical and logical reasoning tasks","volume":"59","year":"1990","journal-title":"Journal of Personality and Social Psychology"},{"issue":"2","key":"key2023111708420852700_ref041","doi-asserted-by":"publisher","first-page":"562","DOI":"10.1108\/INTR-03-2020-0127","article-title":"Accurately or accidently? Recommendation agent and search experience in over-the-top (OTT) services","volume":"31","year":"2020","journal-title":"Internet Research"},{"issue":"6380","key":"key2023111708420852700_ref042","doi-asserted-by":"publisher","first-page":"1094","DOI":"10.1126\/science.aao2998","article-title":"The science of fake news","volume":"359","year":"2018","journal-title":"Science"},{"issue":"2","key":"key2023111708420852700_ref043","doi-asserted-by":"publisher","first-page":"348","DOI":"10.1080\/10463283.2021.1876983","article-title":"Countering misinformation and fake news through inoculation and prebunking","volume":"32","year":"2021","journal-title":"European Review of Social Psychology"},{"issue":"6","key":"key2023111708420852700_ref044","doi-asserted-by":"publisher","first-page":"682","DOI":"10.1080\/21670811.2015.1081822","article-title":"News bots: automating news and information dissemination on Twitter","volume":"4","year":"2016","journal-title":"Digital Journalism"},{"issue":"1","key":"key2023111708420852700_ref045","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1086\/504129","article-title":"Accessibility-diagnosticity and the multiple pathway anchoring and adjustment model","volume":"33","year":"2006","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"key2023111708420852700_ref046","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1086\/209155","article-title":"Choices from sets including remembered brands: use of recalled attributes and prior overall evaluations","volume":"15","year":"1988","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"key2023111708420852700_ref047","doi-asserted-by":"publisher","first-page":"48","DOI":"10.2307\/1251413","article-title":"An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context","volume":"53","year":"1989","journal-title":"Journal of Marketing"},{"issue":"2","key":"key2023111708420852700_ref048","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1177\/23294884211020491","article-title":"Fostering employee trust via effective supervisory communication during the COVID-19 pandemic: through the lens of motivating language theory","volume":"59","year":"2022","journal-title":"International Journal of Business Communication"},{"key":"key2023111708420852700_ref049","unstructured":"Meng, J., Reber, B.H., Berger, B.K., Gower, K.K. and Zerfass, A. (2019), \u201cNorth American Communication Monitor 2018-2019. Tracking trends in fake news, issues management, leadership performance, work stress, social media skills, job satisfaction and work environment\u201d, available at: http:\/\/plankcenter.ua.edu\/wp-content\/uploads\/2019\/07\/NACM-Report-Online1.pdf (accessed 15 May 2022)."},{"key":"key2023111708420852700_ref050","unstructured":"Mikkelson, D. (2018), \u201cAre Cadbury products contaminated with HIV?\u201d, available at: https:\/\/www.snopes.com\/fact-check\/cadbury-hiv-arrest\/(accessed 20 December 2022)."},{"issue":"2","key":"key2023111708420852700_ref051","doi-asserted-by":"publisher","first-page":"226","DOI":"10.1086\/209298","article-title":"Peripheral persuasion and brand choice","volume":"19","year":"1992","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"key2023111708420852700_ref052","doi-asserted-by":"publisher","first-page":"536","DOI":"10.1108\/JPBM-05-2020-2901","article-title":"Impacts of crisis emotions on negative word-of-mouth and behavioural intention: evidence from a milk crisis","volume":"31","year":"2021","journal-title":"Journal of Product and Brand Management"},{"issue":"3","key":"key2023111708420852700_ref053","doi-asserted-by":"publisher","first-page":"828","DOI":"10.1177\/10776990211012953","article-title":"The value of explaining the process: how journalistic transparency and perceptions of news media importance can (sometimes) foster message credibility and engagement intentions","volume":"98","year":"2021","journal-title":"Journalism and Mass Communication Quarterly"},{"issue":"2","key":"key2023111708420852700_ref054","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1108\/JPBM-03-2020-008","article-title":"Brands and brand management under threat in an age of fake news","volume":"29","year":"2020","journal-title":"Journal of Product and Brand Management"},{"issue":"3","key":"key2023111708420852700_ref055","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1207\/s15327663jcp1003_1","article-title":"Effect of manufacturer reputation, retailer reputation, and product warranty on consumer judgments of product quality: a cue diagnosticity framework","volume":"10","year":"2001","journal-title":"Journal of Consumer Psychology"},{"key":"key2023111708420852700_ref056","doi-asserted-by":"publisher","first-page":"1007","DOI":"10.1007\/s10389-021-01658-z","article-title":"The impact of fake news on social media and its influence on health during the COVID-19 pandemic: a systematic review","volume":"31","year":"2021","journal-title":"Journal of Public Health"},{"key":"key2023111708420852700_ref057","unstructured":"Seitz, A. and Swenson, A. (2020), \u201cBaseless Wayfair child-trafficking theory spreads online\u201d, available at: https:\/\/apnews.com\/article\/social-media-us-news-ap-top-news-conspiracy-media-9d54570ebba5e406667c38cb29522ec6 (accessed 15 May 2023)."},{"issue":"4","key":"key2023111708420852700_ref058","doi-asserted-by":"publisher","first-page":"994","DOI":"10.1177\/1077699016674186","article-title":"Refining organization-public relationship quality measurement in student and employee samples","volume":"94","year":"2017","journal-title":"Journalism and Mass Communication Quarterly"},{"key":"key2023111708420852700_ref059","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1016\/j.chb.2018.02.008","article-title":"The diffusion of misinformation on social media: temporal pattern, message, and source","volume":"83","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2023111708420852700_ref060","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1080\/08838151.2023.2175830","article-title":"The nudging effect of accuracy alerts for combating the diffusion of misinformation: algorithmic news sources, trust in algorithms, and users' discernment of fake news","volume":"67","year":"2023","journal-title":"Journal of Broadcasting and Electronic Media"},{"issue":"2","key":"key2023111708420852700_ref061","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1108\/03090569410055265","article-title":"The hidden crisis in product\u2010harm crisis management","volume":"28","year":"1994","journal-title":"European Journal of Marketing"},{"issue":"1","key":"key2023111708420852700_ref062","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1007\/s10551-013-1863-3","article-title":"Is publicity always better than advertising? The role of brand reputation in communicating corporate social responsibility","volume":"124","year":"2014","journal-title":"Journal of Business Ethics"},{"issue":"7","key":"key2023111708420852700_ref063","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/21670811.2017.1360143","article-title":"Defining \u2018fake news\u2019: a typology of scholarly definitions","volume":"5","year":"2018","journal-title":"Digital Journalism"},{"key":"key2023111708420852700_ref064","unstructured":"Taylor, K. (2016), \u201cA viral rumor that McDonald's uses ground worm filler in burgers has been debunked\u201d, available at: https:\/\/www.businessinsider.com\/debunked-mcdonalds-uses-worm-filler-2016-1 (accessed 20 December 2022)."},{"key":"key2023111708420852700_ref065","article-title":"Social media, political polarization, and political disinformation: a review of the scientific literature","year":"2018","journal-title":"Hewlett Foundation Report"},{"issue":"10","key":"key2023111708420852700_ref066","doi-asserted-by":"publisher","first-page":"1828","DOI":"10.1002\/mar.21542","article-title":"Words matter: how privacy concerns and conspiracy theories spread on Twitter","volume":"38","year":"2021","journal-title":"Psychology and Marketing"},{"issue":"2","key":"key2023111708420852700_ref067","doi-asserted-by":"publisher","first-page":"134","DOI":"10.1002\/asi.10016","article-title":"Believe it or not: factors influencing credibility on the Web","volume":"53","year":"2002","journal-title":"Journal of the American Society for Information Science and Technology"},{"issue":"5","key":"key2023111708420852700_ref068","doi-asserted-by":"publisher","first-page":"794","DOI":"10.1016\/j.pubrev.2018.10.007","article-title":"The impact of expressing mixed valence emotions in organizational crisis communication on consumer's negative word-of-mouth intention","volume":"44","year":"2018","journal-title":"Public Relations Review"},{"issue":"3","key":"key2023111708420852700_ref069","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1080\/10627260802640773","article-title":"The effects of blog-mediated public relations (BMPR) on relational trust","volume":"21","year":"2009","journal-title":"Journal of Public Relations Research"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-07-2022-0571\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-07-2022-0571\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:36:27Z","timestamp":1753392987000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/33\/5\/1828-1848\/177193"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,9,19]]},"references-count":69,"journal-issue":{"issue":"5","published-online":{"date-parts":[[2023,9,19]]},"published-print":{"date-parts":[[2023,11,20]]}},"alternative-id":["10.1108\/INTR-07-2022-0571"],"URL":"https:\/\/doi.org\/10.1108\/intr-07-2022-0571","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2023,9,19]]}}}