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While some shocks cause, for example, widespread adoption of information systems (IS) as diverse as Netflix and Teams, others lead users to stop using IS, such as Facebook. To offer insights into the multifaceted ways shocks influence user behavior, this study aims to assess the status quo of shock-related literature in the IS discipline and develop a taxonomy that paves the path for future IS research on shocks.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study conducted a literature review (<jats:italic>N<\/jats:italic>\u00a0=\u00a070) to assess the status quo of shock-related research in the IS discipline. Through a qualitative study based on users who experienced shocks (<jats:italic>N<\/jats:italic>\u00a0=\u00a039), it confirmed the findings of previous literature in an illustrative IS research context. Integrating the findings of the literature review and qualitative study, this study informs a taxonomy of shocks impacting IS use.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>This study identifies different ways that shocks influence user behavior. The taxonomy reveals that IS research could profit from considering environmental, private and work shocks and shedding light on positive shocks. IS research could also benefit from examining the urgency of shocks, as there are indications that this influences how and when individuals react to a specific shock.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Findings complement previous rational explanations for user behavior by showing technology use can be influenced by shocks. This study offers a foundation for forward-looking research that connects jarring events to patterns of technology use.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-10-2021-0764","type":"journal-article","created":{"date-parts":[[2022,9,7]],"date-time":"2022-09-07T21:47:47Z","timestamp":1662587267000},"page":"853-889","source":"Crossref","is-referenced-by-count":5,"title":["Shocks and IS user behavior: a\u00a0taxonomy and future research directions"],"prefix":"10.1108","volume":"33","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1551-0241","authenticated-orcid":false,"given":"Marco","family":"Meier","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8328-2493","authenticated-orcid":false,"given":"Christian","family":"Maier","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7136-8836","authenticated-orcid":false,"given":"Jason Bennett","family":"Thatcher","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2130-3540","authenticated-orcid":false,"given":"Tim","family":"Weitzel","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2022,9,8]]},"reference":[{"issue":"2","key":"key2023051606182053300_ref001","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1108\/INTR-05-2020-0300","article-title":"Managing the tension between opposing effects of explainability of artificial intelligence: a contingency theory perspective","volume":"32","year":"2022","journal-title":"Internet Research"},{"key":"key2023051606182053300_ref110","article-title":"Data breaches cause stress for employees at affected companies","year":"2020"},{"issue":"3","key":"key2023051606182053300_ref002","doi-asserted-by":"crossref","first-page":"784","DOI":"10.1086\/209014","article-title":"Life status changes and changes in consumer preferences and satisfaction","volume":"11","year":"1984","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"key2023051606182053300_ref003","doi-asserted-by":"crossref","first-page":"849","DOI":"10.5465\/amj.2007.26279180","article-title":"9\/11 and New York city firefighters' post hoc unit support and control climates: a context theory of the consequences of involvement in traumatic work-related events","volume":"50","year":"2007","journal-title":"Academy of Management Journal"},{"issue":"1","key":"key2023051606182053300_ref004","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1037\/0021-9010.93.1.155","article-title":"Firefighters, critical incidents, and drinking to cope: the adequacy of unit-level performance resources as a source of vulnerability and protection","volume":"93","year":"2008","journal-title":"Journal of Applied Psychology"},{"issue":"4","key":"key2023051606182053300_ref005","doi-asserted-by":"crossref","first-page":"1113","DOI":"10.25300\/MISQ\/2013\/37.4.06","article-title":"Changes in employees' job characteristics during an enterprise system implementation: a latent growth modeling perspective","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2023051606182053300_ref006","doi-asserted-by":"crossref","first-page":"156","DOI":"10.1287\/mnsc.2014.2111","article-title":"Adaptation to information technology: a holistic nomological network from implementation to job outcomes","volume":"62","year":"2016","journal-title":"Management Science"},{"issue":"1","key":"key2023051606182053300_ref007","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/j.obhdp.2010.04.003","article-title":"Leader-member exchange and turnover before and after succession events","volume":"113","year":"2010","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"3","key":"key2023051606182053300_ref008","doi-asserted-by":"crossref","first-page":"493","DOI":"10.2307\/25148693","article-title":"Understanding user responses to information technology: a coping model of user adaptation","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"key":"key2023051606182053300_ref009","unstructured":"Beck, J. 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