{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,29]],"date-time":"2026-07-29T08:58:32Z","timestamp":1785315512695,"version":"3.55.0"},"reference-count":47,"publisher":"Emerald","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,4,4]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>\u2013 The purpose of this paper is to investigate the influence of social media on employees\u2019 work performance, as well as the underlying mechanism for how they create value at work.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>\u2013 Based on media synchronicity and social capital theories, the authors propose that social media can foster employees\u2019 social capital and subsequently facilitate knowledge transfer. Both social capital and knowledge transfer help promote work performance. Specifically, the authors adopt shared vision, network ties and trust to represent, respectively, the cognitive, structural and relational dimensions of social capital. The research model is tested using data collected from 379 Chinese working professionals.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>\u2013 The empirical results reveal that social media can promote the formation of employees\u2019 social capital indicated by network ties, shared vision and trust, which, in turn, can facilitate knowledge transfer. Shared vision and knowledge transfer positively influence work performance. Although network ties and trust do not have a direct impact on work performance, the influence is partially mediated by knowledge transfer.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Practical implications<\/jats:title>\n                    <jats:p>\u2013 For organizations that wish to build knowledge networks in the workplace, connecting experts with various social media can effectively complement other knowledge management technology. Further, managers should encourage employees to consciously exploit the byproducts created via social media, e.g., social capital, to promote knowledge exchange.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>\u2013 The integration of media synchronicity and social capital theories offers a new theoretical lens and reasonable explanations for investigating communication performance. The research offers empirical evidence regarding how the influence of social media on work performance is transmitted through social capital and knowledge transfer. The authors quantify social media\u2019s benefits for organizations, providing managers an impetus to deploy them in the workplace with optimistic expectation.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/intr-11-2014-0299","type":"journal-article","created":{"date-parts":[[2016,3,24]],"date-time":"2016-03-24T06:26:27Z","timestamp":1458800787000},"page":"529-545","source":"Crossref","is-referenced-by-count":236,"title":["Exploring the influence of social media on employee work performance"],"prefix":"10.1108","volume":"26","author":[{"given":"Xiongfei","family":"Cao","sequence":"additional","affiliation":[{"name":"University of Science and Technology of China, Hefei, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xitong","family":"Guo","sequence":"additional","affiliation":[{"name":"School of Management, Harbin Institute of Technology, Harbin, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Douglas","family":"Vogel","sequence":"additional","affiliation":[{"name":"eHealth Research Center, Harbin Institute of Technology, Harbin, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xi","family":"Zhang","sequence":"additional","affiliation":[{"name":"Tianjin University"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"3","key":"2026061107414226700_b1","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","author":"","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"3","key":"2026061107414226700_b2","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1080\/07421222.2002.11045695","article-title":"A contingency approach to software project coordination","volume":"18","author":"","year":"2002","journal-title":"Journal of Management Information Systems"},{"issue":"6","key":"2026061107414226700_b3","doi-asserted-by":"crossref","first-page":"797","DOI":"10.1111\/1467-6486.00204","article-title":"Influences on knowledge processes in organizational learning: the psychosocial filter","volume":"37","author":"","year":"2000","journal-title":"Journal of Management Studies"},{"issue":"1\/2","key":"2026061107414226700_b4","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1108\/03090569810197534","article-title":"A relationship marketing approach to guanxi","volume":"32","author":"","year":"1998","journal-title":"European Journal of Marketing"},{"issue":"1","key":"2026061107414226700_b5","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1109\/MCOM.2014.6710070","article-title":"From \u2018smart objects\u2019 to \u2018social objects\u2019: the next evolutionary step of the internet of things","volume":"52","author":"","year":"2014","journal-title":"Communications Magazine, IEEE"},{"issue":"16","key":"2026061107414226700_b6","doi-asserted-by":"crossref","first-page":"3594","DOI":"10.1016\/j.comnet.2012.07.010","article-title":"The social internet of things (SIoT) \u2013 when social networks meet the internet of things: concept, architecture and network characterization","volume":"56","author":"","year":"2012","journal-title":"Computer Networks"},{"issue":"9","key":"2026061107414226700_b7","doi-asserted-by":"crossref","first-page":"1175","DOI":"10.1037\/0003-066X.44.9.1175","article-title":"Human agency in social cognitive theory","volume":"44","author":"","year":"1989","journal-title":"American Psychologist"},{"issue":"6","key":"2026061107414226700_b8","doi-asserted-by":"crossref","first-page":"1173","DOI":"10.1037\/0022-3514.51.6.1173","article-title":"The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations","volume":"51","author":"","year":"1986","journal-title":"Journal of Personality and Social Psychology"},{"issue":"7","key":"2026061107414226700_b9","doi-asserted-by":"crossref","first-page":"996","DOI":"10.1287\/mnsc.44.7.996","article-title":"Survival-enhancing learning in the Manhattan hotel industry, 1898-1980","volume":"44","author":"","year":"1998","journal-title":"Management Science"},{"issue":"1","key":"2026061107414226700_b10","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1002\/sres.2169","article-title":"Time spent on social networking sites: understanding user behavior and social capital","volume":"31","author":"","year":"2014","journal-title":"Systems Research and Behavioral Science"},{"issue":"3","key":"2026061107414226700_b11","doi-asserted-by":"crossref","first-page":"1872","DOI":"10.1016\/j.dss.2006.04.001","article-title":"Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories","volume":"42","author":"","year":"2006","journal-title":"Decision Support Systems"},{"issue":"7","key":"2026061107414226700_b12","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1016\/j.im.2008.06.007","article-title":"Social network, social trust and shared goals in organizational knowledge sharing","volume":"45","author":"","year":"2008","journal-title":"Information & Management"},{"issue":"3","key":"2026061107414226700_b13","doi-asserted-by":"crossref","first-page":"575","DOI":"10.2307\/25148857","article-title":"Media, tasks, and communication processes: a theory of media synchronicity","volume":"32","author":"","year":"2008","journal-title":"MIS Quarterly"},{"issue":"5","key":"2026061107414226700_b14","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1057\/palgrave.jibs.8400098","article-title":"Managing tacit and explicit knowledge transfer in IJVs: the role of relational embeddedness and the impact on performance","volume":"35","author":"","year":"2004","journal-title":"Journal of International Business Studies"},{"key":"2026061107414226700_b15","doi-asserted-by":"crossref","unstructured":"DiMicco, J.\n          , Millen, D.R., Geyer, W., Dugan, C., Brownholtz, B. and Muller, M. (2008), \u201cMotivations for social networking at work\u201d, Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (CSCW 08), ACM, New York, NY, pp. 711-720.","DOI":"10.1145\/1460563.1460674"},{"issue":"1","key":"2026061107414226700_b16","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1177\/001872679304600106","article-title":"Learning, trust, and technological collaboration","volume":"46","author":"","year":"1993","journal-title":"Human Relations"},{"issue":"4","key":"2026061107414226700_b17","doi-asserted-by":"crossref","first-page":"1143","DOI":"10.1111\/j.1083-6101.2007.00367.x","article-title":"The benefits of Facebook \u2018friends\u2019: social capital and college students\u2019 use of online social network sites","volume":"12","author":"","year":"2007","journal-title":"Journal of Computer Mediated Communication"},{"issue":"1","key":"2026061107414226700_b18","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1287\/opre.44.1.77","article-title":"An empirical investigation of the microstructure of knowledge acquisition and transfer through learning by doing","volume":"44","author":"","year":"1996","journal-title":"Operations Research"},{"issue":"3","key":"2026061107414226700_b19","doi-asserted-by":"crossref","first-page":"266","DOI":"10.1016\/j.dss.2009.02.013","article-title":"The ties that bind: social network principles in online communities","volume":"47","author":"","year":"2009","journal-title":"Decision Support Systems"},{"issue":"1","key":"2026061107414226700_b20","doi-asserted-by":"crossref","first-page":"85","DOI":"10.2307\/256729","article-title":"Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances","volume":"38","author":"","year":"1995","journal-title":"Academy of Management Journal"},{"issue":"2","key":"2026061107414226700_b21","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1002\/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7","article-title":"Use of partial least squares (PLS) in strategic management research: a review of four recent studies","volume":"20","author":"","year":"1999","journal-title":"Strategic Management Journal"},{"issue":"4","key":"2026061107414226700_b22","doi-asserted-by":"crossref","first-page":"352","DOI":"10.1109\/TPC.2008.2007861","article-title":"Reexamining media capacity theories using workplace instant messaging","volume":"51","author":"","year":"2008","journal-title":"IEEE Transactions on Professional Communication"},{"key":"2026061107414226700_b23","doi-asserted-by":"crossref","unstructured":"Jackson, A.\n          , Yates, J.A. and Orlikowski, W. (2007), \u201cCorporate blogging: building community through persistent digital talk\u201d, Proceedings of the 40th Hawaii International Conference on System Sciences, Hawaii, HI, January 3-6, HI.","DOI":"10.1109\/HICSS.2007.155"},{"issue":"2","key":"2026061107414226700_b24","doi-asserted-by":"crossref","first-page":"1516","DOI":"10.1109\/TII.2014.2306799","article-title":"An interactive trust model for application market of the internet of things","volume":"10","author":"","year":"2014","journal-title":"IEEE Transactions on Industrial Informatics"},{"issue":"1","key":"2026061107414226700_b25","doi-asserted-by":"crossref","first-page":"113","DOI":"10.2307\/25148670","article-title":"Contributing knowledge to electronic knowledge repositories: an empirical investigation","volume":"29","author":"","year":"2005","journal-title":"MIS Quarterly"},{"issue":"4","key":"2026061107414226700_b26","doi-asserted-by":"crossref","first-page":"941","DOI":"10.2307\/25148760","article-title":"The effects of personalization and familiarity on trust and adoption of recommendation agents","volume":"30","author":"","year":"2006","journal-title":"MIS Quarterly"},{"issue":"6","key":"2026061107414226700_b27","doi-asserted-by":"crossref","first-page":"1121","DOI":"10.1037\/0022-3514.77.6.1121","article-title":"Unskilled and unaware of it: how difficulties in recognizing one\u2019s own incompetence lead to inflated self-assessments","volume":"77","author":"","year":"1999","journal-title":"Journal of Personality and Social Psychology"},{"issue":"3","key":"2026061107414226700_b28","doi-asserted-by":"crossref","first-page":"365","DOI":"10.1002\/job.377","article-title":"Work performance, affective commitment, and work motivation: the roles of pay administration and pay level","volume":"27","author":"","year":"2006","journal-title":"Journal of Organizational Behavior"},{"issue":"1","key":"2026061107414226700_b29","doi-asserted-by":"crossref","first-page":"76","DOI":"10.2307\/2393534","article-title":"Network dyads in entrepreneurial settings: a study of the governance of exchange relationships","volume":"37","author":"","year":"1992","journal-title":"Administrative Science Quarterly"},{"issue":"11","key":"2026061107414226700_b30","doi-asserted-by":"crossref","first-page":"1477","DOI":"10.1287\/mnsc.1030.0136","article-title":"The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer","volume":"50","author":"","year":"2004","journal-title":"Management Science"},{"issue":"1","key":"2026061107414226700_b31","doi-asserted-by":"crossref","first-page":"43","DOI":"10.3233\/HSM-1997-16106","article-title":"Guanxi: principles, philosophies, and implications","volume":"16","author":"","year":"1997","journal-title":"Human Systems Management"},{"issue":"3","key":"2026061107414226700_b33","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1109\/EMR.2006.261380","article-title":"Enterprise 2.0: the dawn of emergent collaboration","volume":"34","author":"","year":"2006","journal-title":"Engineering Management Review, IEEE"},{"issue":"5","key":"2026061107414226700_b34","first-page":"735","article-title":"Social capital and knowledge creation: diminishing returns of the number and strength of exchange","volume":"47","author":"","year":"2004","journal-title":"The Academy of Management Journal"},{"issue":"1","key":"2026061107414226700_b32","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1287\/isre.1070.0113","article-title":"Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities","volume":"18","author":"","year":"2007","journal-title":"Information Systems Research"},{"issue":"2","key":"2026061107414226700_b35","doi-asserted-by":"crossref","first-page":"242","DOI":"10.2307\/259373","article-title":"Social capital, intellectual capital, and the organizational advantage","volume":"23","author":"","year":"1998","journal-title":"Academy of Management Review"},{"key":"2026061107414226700_b36","doi-asserted-by":"crossref","unstructured":"Newton, K.\n           (1999), \u201cSocial and political trust in established democracies\u201d, in Norris, P. (Ed.),                   Critical Citizens: Global Support For Democratic Government                , Oxford University Press, Oxford, pp. 169-188.","DOI":"10.1093\/0198295685.003.0008"},{"issue":"5","key":"2026061107414226700_b37","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","author":"","year":"2003","journal-title":"Journal of Applied Psychology"},{"key":"2026061107414226700_b38","doi-asserted-by":"crossref","unstructured":"Skeels, M.M.\n           and Grudin, J. (2009), \u201cWhen social networks cross boundaries: a case study of workplace use of Facebook and LinkedIn\u201d, Proceedings of the ACM 2009 International Conference on Supporting Group Work(GROUP 09), ACM, New York, NY, pp. 95-104.","DOI":"10.1145\/1531674.1531689"},{"key":"2026061107414226700_b39","doi-asserted-by":"crossref","unstructured":"Smith, S.J.\n           (2009), \u201cThe creative uses of Facebook as a tool for artistic collaboration\u201d, Proceedings of the Electronic Visualisation and the Arts (EVA 09), British Informatics Society Limited, London, pp. 181-191.","DOI":"10.14236\/ewic\/EVA2009.22"},{"issue":"6","key":"2026061107414226700_b40","doi-asserted-by":"crossref","first-page":"1467","DOI":"10.1037\/0022-3514.48.6.1467","article-title":"Pooling of unshared information in group decision making: biased information sampling during discussion","volume":"48","author":"","year":"1985","journal-title":"Journal of Personality and Social Psychology"},{"issue":"4","key":"2026061107414226700_b41","doi-asserted-by":"crossref","first-page":"464","DOI":"10.2307\/257085","article-title":"Social capital and value creation: the role of intrafirm networks","volume":"41","author":"","year":"1998","journal-title":"Academy of Management Journal"},{"issue":"4","key":"2026061107414226700_b42","doi-asserted-by":"crossref","first-page":"875","DOI":"10.1111\/j.1083-6101.2009.01474.x","article-title":"Is there social capital in a social network site? Facebook use and college students\u2019 life satisfaction, trust, and participation","volume":"14","author":"","year":"2009","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1","key":"2026061107414226700_b43","doi-asserted-by":"crossref","first-page":"152","DOI":"10.2307\/256731","article-title":"Studies of individualism-collectivism: effects on cooperation in groups","volume":"38","author":"","year":"1995","journal-title":"Academy of Management Journal"},{"issue":"1","key":"2026061107414226700_b44","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1016\/j.indmarman.2005.08.002","article-title":"Guanxi vs relationship marketing: exploring underlying differences","volume":"36","author":"","year":"2007","journal-title":"Industrial Marketing Management"},{"issue":"4","key":"2026061107414226700_b45","doi-asserted-by":"crossref","first-page":"2233","DOI":"10.1109\/TII.2014.2300753","article-title":"Internet of things in industries: a survey","volume":"10","author":"","year":"2014","journal-title":"IEEE Transactions on Industrial Informatics"},{"issue":"2","key":"2026061107414226700_b46","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1287\/orsc.9.2.141","article-title":"Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance","volume":"9","author":"","year":"1998","journal-title":"Organization Science"},{"issue":"2","key":"2026061107414226700_b47","doi-asserted-by":"crossref","first-page":"1506","DOI":"10.1109\/TII.2014.2305641","article-title":"Cloud service negotiation: a mixed approach","volume":"10","author":"","year":"2014","journal-title":"IEEE Transactions on Industrial Informatics"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/IntR-11-2014-0299","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IntR-11-2014-0299\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/26\/2\/529\/1232508\/intr-11-2014-0299.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/intr\/article-pdf\/26\/2\/529\/1232508\/intr-11-2014-0299.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,11]],"date-time":"2026-06-11T11:42:01Z","timestamp":1781178121000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/intr\/article\/26\/2\/529\/180507\/Exploring-the-influence-of-social-media-on"}},"subtitle":[],"editor":[{"given":"Professor","family":"Pan Wang, Professor Sohail Chaudhry, Professor Ling Li","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"editor"}]}],"short-title":[],"issued":{"date-parts":[[2016,4,4]]},"references-count":47,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2016,4,4]]}},"URL":"https:\/\/doi.org\/10.1108\/intr-11-2014-0299","relation":{},"ISSN":["1066-2243","2054-5657"],"issn-type":[{"value":"1066-2243","type":"print"},{"value":"2054-5657","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,4,4]]}}}