{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,16]],"date-time":"2026-07-16T17:16:51Z","timestamp":1784222211911,"version":"3.55.0"},"reference-count":146,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,3,2]],"date-time":"2020-03-02T00:00:00Z","timestamp":1583107200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2020,5,18]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The study investigates how the congruence of online deal popularity and star rating influences service quality expectation in online group buying (OGB) websites. It also investigates the role of authenticity perceptions of online cues.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Two experiments are used to assess the effects of congruence between deal popularity and star rating on service quality expectation for service deals in an OGB website.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The findings suggest that a combination of congruently high deal popularity and high star rating has a stronger effect on expected service quality than a combination of congruently low cues. The findings further suggest that expected service quality is greater under the combination of high deal popularity and low star rating than the combination of low deal popularity and high star rating, showing the differences between incongruent cue combinations. The findings also show the moderating effect of consumer authenticity perceptions of cues on the expected service quality.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The novel contribution of the study is to extend cue congruence theory to explain how congruent online information cues and the consumers' authenticity perceptions of the cues influence consumers' judgment of online deals. The contribution is validated empirically in the context of OGB. The findings advance current knowledge concerning how consumers use online information cues.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-11-2018-0477","type":"journal-article","created":{"date-parts":[[2020,3,2]],"date-time":"2020-03-02T09:25:56Z","timestamp":1583141156000},"page":"945-970","source":"Crossref","is-referenced-by-count":27,"title":["Effects of cue congruence and perceived cue authenticity in online group buying"],"prefix":"10.1108","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9643-3745","authenticated-orcid":false,"given":"Karen C.","family":"Kao","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sally","family":"Rao Hill","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Indrit","family":"Troshani","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2020,3,2]]},"reference":[{"issue":"1","key":"key2021120815035699600_ref001","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1002\/mar.20590","article-title":"Effectiveness of marketing cues on consumer perceptions of quality: the moderating roles of brand reputation and third\u2010party information","volume":"30","year":"2013","journal-title":"Psychology and Marketing"},{"issue":"5","key":"key2021120815035699600_ref002","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1108\/IntR-05-2014-0146","article-title":"Consumer attitudes towards online shopping: the effects of trust, perceived benefits, and perceived web quality","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"3","key":"key2021120815035699600_ref003","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1509\/jmr.13.0209","article-title":"Reviews without a purchase: low ratings, loyal customers, and deception","volume":"51","year":"2014","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"key2021120815035699600_ref004","doi-asserted-by":"crossref","first-page":"746","DOI":"10.1108\/IntR-08-2017-0332","article-title":"Lemons problem in collaborative consumption platforms: different decision heuristics chosen by consumers with different cognitive styles","volume":"28","year":"2018","journal-title":"Internet Research"},{"issue":"2","key":"key2021120815035699600_ref005","doi-asserted-by":"crossref","first-page":"321","DOI":"10.1108\/IntR-11-2015-0309","article-title":"Theorizing the textual differences between authentic and fictitious reviews: validation across positive, negative and moderate polarities","volume":"27","year":"2017","journal-title":"Internet Research"},{"issue":"4","key":"key2021120815035699600_ref006","doi-asserted-by":"crossref","first-page":"461","DOI":"10.1086\/209231","article-title":"Attention to social comparison information: an individual difference factor affecting consumer conformity","volume":"16","year":"1990","journal-title":"Journal of Consumer Research"},{"issue":"5","key":"key2021120815035699600_ref007","doi-asserted-by":"crossref","first-page":"1109","DOI":"10.1086\/261791","article-title":"A note on restaurant pricing and other examples of social influences on price","volume":"99","year":"1991","journal-title":"Journal of Political Economy"},{"issue":"3","key":"key2021120815035699600_ref008","doi-asserted-by":"crossref","first-page":"245","DOI":"10.1037\/0003-066X.37.3.245","article-title":"External validity is more than skin deep: some answers to criticisms of laboratory experiments","volume":"37","year":"1982","journal-title":"American Psychologist"},{"issue":"1","key":"key2021120815035699600_ref009","first-page":"129","article-title":"Consumer search and retailer strategies in the presence of online music sharing","volume":"26","year":"2006","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"key2021120815035699600_ref010","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1016\/j.jretai.2015.11.001","article-title":"When should private label brands endorse ethical attributes?","volume":"92","year":"2016","journal-title":"Journal of Retailing"},{"issue":"8","key":"key2021120815035699600_ref011","doi-asserted-by":"crossref","first-page":"993","DOI":"10.1177\/0047287515606810","article-title":"Understanding the impact of negative and positive traveler reviews: social influence and price anchoring effects","volume":"55","year":"2016","journal-title":"Journal of Travel Research"},{"issue":"2","key":"key2021120815035699600_ref012","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1016\/0030-5073(72)90051-7","article-title":"Cue utilization and cue consistency in multiple-cue probability learning","volume":"8","year":"1972","journal-title":"Organizational Behavior and Human Performance"},{"issue":"3","key":"key2021120815035699600_ref013","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1177\/135910457000100301","article-title":"Back-translation for cross-cultural research","volume":"1","year":"1970","journal-title":"Journal of Cross-Cultural Psychology"},{"issue":"2","key":"key2021120815035699600_ref014","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1086\/208856","article-title":"Designing research for application","volume":"8","year":"1981","journal-title":"Journal of Consumer Research"},{"key":"key2021120815035699600_ref015","unstructured":"Carat Media Weekly (2019), \u201cJuse shangji wuxian! Shui shuo nianqing ren cai hui wanggou? [Orange business opportunities are unlimited! Who says young people shop online?]\u201d, 1 August, available at: https:\/\/twncarat.wordpress.com\/2019\/08\/01\/ (accessed 10 February 2020)."},{"issue":"2","key":"key2021120815035699600_ref016","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1016\/j.im.2016.06.001","article-title":"The state of online impulse-buying research: a literature analysis","volume":"54","year":"2017","journal-title":"Information and Management"},{"issue":"1","key":"key2021120815035699600_ref017","first-page":"59","article-title":"The influence of service quality, brand image, and customer satisfaction on customer loyalty for private karaoke rooms in Taiwan","volume":"11","year":"2015","journal-title":"The Journal of Global Business Management"},{"issue":"5","key":"key2021120815035699600_ref018","doi-asserted-by":"crossref","first-page":"588","DOI":"10.1016\/j.im.2015.04.004","article-title":"Antecedents of concumers' intention to revisit an online group-buying website: a transaction cost perspective","volume":"52","year":"2015","journal-title":"Information and Management"},{"issue":"3","key":"key2021120815035699600_ref019","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1080\/15332861.2012.729465","article-title":"Online group buying behaviour in CC2B e-commerce: understanding consumer motivations","volume":"11","year":"2012","journal-title":"Journal of Internet Commerce"},{"issue":"5","key":"key2021120815035699600_ref020","doi-asserted-by":"crossref","first-page":"1039","DOI":"10.1108\/IntR-05-2016-0140","article-title":"The joint effect of association-based corporate posting strategy and e-WOM comment valence on social media","volume":"27","year":"2017","journal-title":"Internet Research"},{"issue":"2","key":"key2021120815035699600_ref021","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1080\/15252019.2008.10722141","article-title":"Consumers' reliance on product information and recommendations found in UGC","volume":"8","year":"2008","journal-title":"Journal of Interactive Advertising"},{"issue":"4","key":"key2021120815035699600_ref022","doi-asserted-by":"crossref","first-page":"738","DOI":"10.1509\/jmkr.47.4.738","article-title":"Categorization effects in value judgments: averaging bias in evaluating combinations of vices and virtues","volume":"47","year":"2010","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"key2021120815035699600_ref023","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1509\/jmkr.43.3.345","article-title":"The effect of word of mouth on sales: online book reviews","volume":"43","year":"2006","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"key2021120815035699600_ref024","doi-asserted-by":"crossref","first-page":"262","DOI":"10.1016\/j.jretai.2012.02.001","article-title":"How to align your brand stories with your products","volume":"88","year":"2012","journal-title":"Journal of Retailing"},{"issue":"5","key":"key2021120815035699600_ref025","doi-asserted-by":"crossref","first-page":"665","DOI":"10.1108\/JBIM-03-2017-0083","article-title":"Studying the relationship between the perceived value of online group-buying websites and customer loyalty: the moderating role of referral rewards","volume":"33","year":"2018","journal-title":"Journal of Business and Industrial Marketing"},{"issue":"3","key":"key2021120815035699600_ref026","doi-asserted-by":"crossref","first-page":"564","DOI":"10.1108\/IntR-05-2017-0212","article-title":"Analyzing key influences of tourists' acceptance of online reviews in travel decisions","volume":"28","year":"2018","journal-title":"Internet Research"},{"issue":"2","key":"key2021120815035699600_ref027","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1080\/08874417.2016.1183980","article-title":"When is short, sweet?\" Selection uncertainty and online review presentations","volume":"57","year":"2017","journal-title":"Journal of Computer Information Systems"},{"key":"key2021120815035699600_ref028","volume-title":"Influence: The Psychology of Persuasion","year":"2007"},{"issue":"1","key":"key2021120815035699600_ref029","doi-asserted-by":"crossref","first-page":"591","DOI":"10.1146\/annurev.psych.55.090902.142015","article-title":"Social influence: compliance and conformity","volume":"55","year":"2004","journal-title":"Annual Review of Psychology"},{"issue":"2","key":"key2021120815035699600_ref030","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1108\/17505931211265408","article-title":"Deal or no deal? How number of buyers, purchase limit, and time-to-expiration impact purchase decisions on group buying websites","volume":"6","year":"2012","journal-title":"Journal of Research in Interactive Marketing"},{"issue":"1","key":"key2021120815035699600_ref031","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1037\/1089-2699.4.1.68","article-title":"Milestones in the psychological analysis of social influence","volume":"4","year":"2000","journal-title":"Group Dynamics: Theory, Research, and Practice"},{"issue":"1","key":"key2021120815035699600_ref032","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2753\/JEC1086-4415170102","article-title":"The effect of online consumer reviews on new product sales","volume":"17","year":"2012","journal-title":"International Journal of Electronic Commerce"},{"issue":"4","key":"key2021120815035699600_ref033","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1177\/002224299305700408","article-title":"Advertising claim objectivity: antecedents and effects","volume":"57","year":"1993","journal-title":"Journal of Marketing"},{"issue":"1","key":"key2021120815035699600_ref034","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1080\/00913367.1995.10673467","article-title":"Gender differences in information processing strategies: an empirical test of the selectivity model in advertising response","volume":"24","year":"1995","journal-title":"Journal of Advertising"},{"issue":"2","key":"key2021120815035699600_ref035","doi-asserted-by":"crossref","first-page":"295","DOI":"10.1007\/s11002-014-9338-6","article-title":"How product\u2013cause fit and donation quantifier interact in cause-related marketing (CRM) settings: evidence of the cue congruency effect","volume":"27","year":"2016","journal-title":"Marketing Letters"},{"issue":"3","key":"key2021120815035699600_ref036","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2021120815035699600_ref037","first-page":"817","article-title":"Navigating by the stars: investigating the actual and perceived validity of online user ratings","volume":"42","year":"2015","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"key2021120815035699600_ref038","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","year":"1992","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021120815035699600_ref039","doi-asserted-by":"crossref","first-page":"629","DOI":"10.1037\/h0046408","article-title":"A study of normative and informational social influences upon individual judgment","volume":"51","year":"1955","journal-title":"The Journal of Abnormal and Social Psychology"},{"issue":"1","key":"key2021120815035699600_ref040","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1086\/208539","article-title":"Memory-based inferences during consumer choice","volume":"17","year":"1990","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"key2021120815035699600_ref041","doi-asserted-by":"crossref","first-page":"1007","DOI":"10.1016\/j.dss.2008.04.001","article-title":"Do online reviews matter?\u2014an empirical investigation of panel data","volume":"45","year":"2008","journal-title":"Decision Support Systems"},{"issue":"1","key":"key2021120815035699600_ref042","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1086\/208944","article-title":"The information processing of pictures in print advertisements","volume":"10","year":"1983","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"key2021120815035699600_ref043","doi-asserted-by":"crossref","first-page":"72","DOI":"10.1177\/002224377200900115","article-title":"Students as subjects in consumer behavior experiments","volume":"9","year":"1972","journal-title":"Journal of Marketing Research"},{"key":"key2021120815035699600_ref044","doi-asserted-by":"crossref","first-page":"308","DOI":"10.1016\/j.sbspro.2011.09.138","article-title":"Online group buying: what is there for the consumers?","volume":"24","year":"2011","journal-title":"Procedia-Social and Behavioral Sciences"},{"issue":"1","key":"key2021120815035699600_ref045","first-page":"88","article-title":"A model of consumers' trust in e-businesses: micro-level interparty trust formation","volume":"48","year":"2007","journal-title":"Journal of Computer Information Systems"},{"key":"key2021120815035699600_ref046","unstructured":"ExportGov (2018), \u201cTaiwan-ECommerce\u201d, available at: https:\/\/www.export.gov\/article?id=Taiwan-ecommerce (accessed 20 May 2019)."},{"issue":"2","key":"key2021120815035699600_ref047","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1111\/j.1365-2575.2006.00211.x","article-title":"Is that authentic or artificial? Understanding consumer perceptions of risk in e\u2010service encounters","volume":"16","year":"2006","journal-title":"Information Systems Journal"},{"key":"key2021120815035699600_ref048","first-page":"616","article-title":"How third-party organization (TPO) endorsement advertising works: do consumers perceive TPO endorsement as signal of quality","volume-title":"Advances in Consumer Research","year":"2008"},{"key":"key2021120815035699600_ref049","doi-asserted-by":"crossref","first-page":"46","DOI":"10.1016\/j.annals.2015.12.019","article-title":"What makes an online consumer review trustworthy?","volume":"58","year":"2016","journal-title":"Annals of Tourism Research"},{"issue":"1","key":"key2021120815035699600_ref050","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s10660-014-9139-2","article-title":"Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention","volume":"14","year":"2014","journal-title":"Electronic Commerce Research"},{"key":"key2021120815035699600_ref051","volume-title":"Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach","year":"2013"},{"issue":"4","key":"key2021120815035699600_ref052","doi-asserted-by":"crossref","first-page":"454","DOI":"10.1086\/208570","article-title":"Effects of word-of-mouth and product-attribute information on persuasion: an accessibility-diagnosticity perspective","volume":"17","year":"1991","journal-title":"Journal of Consumer Research"},{"key":"key2021120815035699600_ref053","first-page":"313","article-title":"Popularity effect: an information cascade perspective","year":"2018"},{"issue":"4","key":"key2021120815035699600_ref054","doi-asserted-by":"crossref","first-page":"545","DOI":"10.1177\/002224377801500404","article-title":"Beyond attitude structure: toward the informational determinants of attitude","volume":"15","year":"1978","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"key2021120815035699600_ref055","doi-asserted-by":"crossref","first-page":"436","DOI":"10.1504\/IJMC.2008.018052","article-title":"The new business potential with mobile commerce","volume":"6","year":"2008","journal-title":"International Journal of Mobile Communications"},{"issue":"1","key":"key2021120815035699600_ref056","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1108\/10662241311295782","article-title":"The effects of blogger recommendations on customers' online shopping intentions","volume":"23","year":"2013","journal-title":"Internet Research"},{"key":"key2021120815035699600_ref057","doi-asserted-by":"crossref","first-page":"234","DOI":"10.1016\/j.chb.2014.03.065","article-title":"Determinants of repurchase intention in online group-buying: the perspectives of DeLone and McLean IS success model and trust","volume":"36","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2021120815035699600_ref058","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1016\/j.ijinfomgt.2014.09.002","article-title":"Understanding the determinants of online repeat purchase intention and moderating role of habit: the case of online group-buying in Taiwan","volume":"35","year":"2015","journal-title":"International Journal of Information Management"},{"issue":"7\/8","key":"key2021120815035699600_ref059","doi-asserted-by":"crossref","first-page":"1277","DOI":"10.1108\/03090561111137714","article-title":"Making your online voice loud: the critical role of WOM information","volume":"45","year":"2011","journal-title":"European Journal of Marketing"},{"key":"key2021120815035699600_ref060","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1016\/j.jretconser.2017.03.005","article-title":"Daily deal shoppers: what drives social couponing?","volume":"40","year":"2018","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"key2021120815035699600_ref061","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1177\/1094670512468330","article-title":"Designing service guarantees with construal fit effects of temporal distance on consumer responses to service guarantees","volume":"16","year":"2013","journal-title":"Journal of Service Research"},{"issue":"6","key":"key2021120815035699600_ref062","doi-asserted-by":"crossref","first-page":"569","DOI":"10.1002\/mar.4220110605","article-title":"Congruence between spokesperson and product type: a matchup hypothesis perspective","volume":"11","year":"1994","journal-title":"Psychology and Marketing"},{"issue":"4","key":"key2021120815035699600_ref063","doi-asserted-by":"crossref","first-page":"374","DOI":"10.1080\/08874417.2016.1232997","article-title":"Online consumers' responses to deal popularity as an extrinsic cue","volume":"57","year":"2017","journal-title":"Journal of Computer Information Systems"},{"issue":"2","key":"key2021120815035699600_ref064","doi-asserted-by":"crossref","first-page":"368","DOI":"10.1086\/422115","article-title":"The role of selective information processing in price-quality inference","volume":"31","year":"2004","journal-title":"Journal of Consumer Research"},{"issue":"3\/4","key":"key2021120815035699600_ref065","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1108\/IMR-08-2013-0161","article-title":"Online movie ratings: a cross-cultural, emerging asian markets perspective","volume":"32","year":"2015","journal-title":"International Marketing Review"},{"issue":"1","key":"key2021120815035699600_ref066","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1146\/annurev.ps.31.020180.002325","article-title":"Attribution theory and research","volume":"31","year":"1980","journal-title":"Annual Review of Psychology"},{"issue":"1","key":"key2021120815035699600_ref067","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1177\/002200275800200106","article-title":"Compliance, identification, and internalization three processes of attitude change","volume":"2","year":"1958","journal-title":"Journal of Conflict Resolution"},{"issue":"4","key":"key2021120815035699600_ref068","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1111\/jpr.12055","article-title":"The effects of brand popularity as an advertising cue on perceived quality in the context of internet shopping","volume":"56","year":"2014","journal-title":"Japanese Psychological Research"},{"issue":"1","key":"key2021120815035699600_ref069","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1108\/08876041211199706","article-title":"Other customers in a service encounter: examining the effect in a restaurant setting","volume":"26","year":"2012","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"key2021120815035699600_ref070","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1287\/orsc.2013.0843","article-title":"Authenticity and consumer value ratings: empirical tests from the restaurant domain","volume":"25","year":"2014","journal-title":"Organization Science"},{"issue":"4","key":"key2021120815035699600_ref071","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1109\/MPRV.2008.85","article-title":"User-generated content","volume":"7","year":"2008","journal-title":"IEEE Pervasive Computing"},{"issue":"5","key":"key2021120815035699600_ref072","doi-asserted-by":"crossref","first-page":"569","DOI":"10.1108\/10662241211271554","article-title":"Beyond price: how does trust encourage online group's buying intention?","volume":"22","year":"2012","journal-title":"Internet Research"},{"key":"key2021120815035699600_ref073","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.jbusres.2017.06.012","article-title":"The effectiveness of number of deals purchased in influencing consumers' response to daily deal promotions: a cue utilization approach","volume":"79","year":"2017","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2021120815035699600_ref074","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1177\/002224377200900108","article-title":"Price and choice behavior","volume":"9","year":"1972","journal-title":"Journal of Marketing Research"},{"issue":"5","key":"key2021120815035699600_ref075","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.im.2009.05.004","article-title":"Understanding the product information inference process in electronic word-of-mouth: an objectivity\u2013subjectivity dichotomy perspective","volume":"46","year":"2009","journal-title":"Information and Management"},{"issue":"5","key":"key2021120815035699600_ref076","doi-asserted-by":"crossref","first-page":"1974","DOI":"10.1016\/j.chb.2012.05.018","article-title":"Effects of attribute and valence of e-WOM on message adoption: moderating roles of subjective knowledge and regulatory focus","volume":"28","year":"2012","journal-title":"Computers in Human Behavior"},{"key":"key2021120815035699600_ref077","first-page":"2908","article-title":"Measuring effects of observational learning and social-network word-of-mouth (WOM) on the sales of daily-deal vouchers","year":"2013"},{"key":"key2021120815035699600_ref078","first-page":"1","article-title":"Danshen Gouwu ji-25-44 sui danshen nannu wanggou xingwei fenxi","year":"2018"},{"key":"key2021120815035699600_ref079","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1016\/j.chb.2014.04.028","article-title":"Online shopping drivers and barriers for older adults: age and gender differences","volume":"37","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2021120815035699600_ref080","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1080\/10548408.2016.1224750","article-title":"Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity","volume":"35","year":"2018","journal-title":"Journal of Travel and Tourism Marketing"},{"issue":"4","key":"key2021120815035699600_ref081","doi-asserted-by":"crossref","first-page":"610","DOI":"10.1108\/IntR-02-2014-0041","article-title":"Young consumers' responses to suspected covert and overt blog marketing","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"3","key":"key2021120815035699600_ref082","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1080\/08874417.2014.11645707","article-title":"Consumer acceptance and continuance of online group buying","volume":"54","year":"2014","journal-title":"Journal of Computer Information Systems"},{"issue":"4","key":"key2021120815035699600_ref083","doi-asserted-by":"crossref","first-page":"965","DOI":"10.1108\/IntR-07-2017-0285","article-title":"Investigating consumer responses to online group buying service failure: the moderating effects of seller offering type","volume":"28","year":"2018","journal-title":"Internet Research"},{"issue":"2","key":"key2021120815035699600_ref084","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1007\/s12525-012-0085-3","article-title":"Buyers' purchasing time and herd behavior on deal-of-the-day group-buying websites","volume":"22","year":"2012","journal-title":"Electronic Markets"},{"issue":"1","key":"key2021120815035699600_ref085","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1145\/2747544.2747548","article-title":"Online group-buying: literature review and directions for future research","volume":"46","year":"2015","journal-title":"The data base for Advances in Information Systems"},{"issue":"4","key":"key2021120815035699600_ref086","doi-asserted-by":"crossref","first-page":"827","DOI":"10.1108\/IntR-07-2014-0176","article-title":"Is a most helpful e-WOM review really helpful? The impact of conflicting aggregate valence and consumer's goals on product attitude","volume":"26","year":"2016","journal-title":"Internet Research"},{"issue":"12","key":"key2021120815035699600_ref087","doi-asserted-by":"crossref","first-page":"3412","DOI":"10.1287\/mnsc.2015.2304","article-title":"Fake it till you make it: reputation, competition, and Yelp review fraud","volume":"62","year":"2016","journal-title":"Management Science"},{"issue":"2","key":"key2021120815035699600_ref088","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1509\/jm.12.0422","article-title":"Group-buying deal popularity","volume":"78","year":"2014","journal-title":"Journal of Marketing"},{"key":"key2021120815035699600_ref089","first-page":"32","article-title":"Authenticity and integrity in the digital environment: an exploratory analysis of the central role of trust","volume-title":"Authenticity in a Digital Environment","year":"2000"},{"issue":"1","key":"key2021120815035699600_ref090","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1037\/0022-3514.61.1.13","article-title":"Promoting systematic processing in low-motivation settings: effect of incongruent information on processing and judgment","volume":"61","year":"1991","journal-title":"Journal of Personality and Social Psychology"},{"issue":"5","key":"key2021120815035699600_ref091","doi-asserted-by":"crossref","first-page":"576","DOI":"10.1016\/j.jbusres.2003.07.004","article-title":"Mall atmospherics: the interaction effects of the mall environment on shopping behavior","volume":"58","year":"2005","journal-title":"Journal of Business Research"},{"issue":"4","key":"key2021120815035699600_ref092","first-page":"637","article-title":"Factors affecting consumer attitudes and intentions toward user-generated product content on YouTube","volume":"8","year":"2013","journal-title":"Management and Marketing"},{"issue":"2","key":"key2021120815035699600_ref093","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1086\/209447","article-title":"There's something in the air: effects of congruent or incongruent ambient odor on consumer decision making","volume":"22","year":"1995","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"key2021120815035699600_ref094","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/0148-2963(95)94737-S","article-title":"Price cue utilization in product evaluations: the moderating role of motivation and attribute information","volume":"33","year":"1995","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2021120815035699600_ref095","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1086\/429606","article-title":"The effect of multiple extrinsic cues on quality perceptions: a matter of consistency","volume":"32","year":"2005","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"key2021120815035699600_ref096","doi-asserted-by":"crossref","first-page":"444","DOI":"10.1509\/jmkr.48.3.444","article-title":"The value of social dynamics in online product ratings forums","volume":"48","year":"2011","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"key2021120815035699600_ref097","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1177\/002224299405800302","article-title":"The commitment-trust theory of relationship marketing","volume":"58","year":"1994","journal-title":"Journal of Marketing"},{"key":"key2021120815035699600_ref098","unstructured":"Nielsen (2016), \u201cShopping on the go is in with young consumers. 2015 Nielsen Taiwan virtual shopping report\u201d, available at: https:\/\/www.nielsen.com\/tw\/en\/insights\/report\/2016\/taiwan-virtual-shopping-report-2016\/ (accessed 8 February 2020)."},{"issue":"4","key":"key2021120815035699600_ref099","doi-asserted-by":"crossref","first-page":"562","DOI":"10.1177\/1096348012461551","article-title":"Effects of price and user-generated content on consumers' prepurchase evaluations of variably priced services","volume":"38","year":"2014","journal-title":"Journal of Hospitality and Tourism Research"},{"issue":"1","key":"key2021120815035699600_ref100","first-page":"237","article-title":"An investigation of the attribute basis of emotion and related affects in consumption: suggestions for a stage-specific consumption framework","volume":"19","year":"1992","journal-title":"Advances in Consumer Research"},{"issue":"3","key":"key2021120815035699600_ref101","doi-asserted-by":"crossref","first-page":"868","DOI":"10.1287\/orsc.2013.0877","article-title":"What happens when evaluation goes online? Exploring apparatuses of valuation in the travel sector","volume":"25","year":"2014","journal-title":"Organization Science"},{"issue":"2","key":"key2021120815035699600_ref102","doi-asserted-by":"crossref","first-page":"300","DOI":"10.1007\/s11747-017-0552-7","article-title":"Building a multi-category brand: when should distant brand extensions be introduced?","volume":"46","year":"2018","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2021120815035699600_ref103","first-page":"205","article-title":"Location choices of dining for student gathering: a case study of Chung Hua University students","volume":"8","year":"2016","journal-title":"International Journal of Organizational Innovation"},{"issue":"4","key":"key2021120815035699600_ref104","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1016\/j.ijinfomgt.2005.04.005","article-title":"Products and services in cyberspace","volume":"25","year":"2005","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2021120815035699600_ref105","doi-asserted-by":"crossref","first-page":"450","DOI":"10.1086\/323732","article-title":"On the use of college students in social science research: insights from a second-order meta-analysis","volume":"28","year":"2001","journal-title":"Journal of Consumer Research"},{"issue":"5","key":"key2021120815035699600_ref106","doi-asserted-by":"crossref","first-page":"1035","DOI":"10.1016\/j.jbusres.2013.08.010","article-title":"Convenience samples of college students and research reproducibility","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2021120815035699600_ref107","doi-asserted-by":"crossref","first-page":"748","DOI":"10.1108\/02635571211232316","article-title":"Technology adoption and performance impact in innovation domains","volume":"112","year":"2012","journal-title":"Industrial Management and Data Systems"},{"issue":"5","key":"key2021120815035699600_ref108","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"3","key":"key2021120815035699600_ref109","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1207\/s15327663jcp1003_1","article-title":"Effect of manufacturer reputation, retailer reputation, and product warranty on consumer judgments of product quality: a cue diagnosticity framework","volume":"10","year":"2001","journal-title":"Journal of Consumer Psychology"},{"issue":"1","key":"key2021120815035699600_ref110","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1080\/08874417.2017.1400929","article-title":"Signalling effects of vlogger popularity on online consumers","volume":"60","year":"2020","journal-title":"Journal of Computer Information Systems"},{"issue":"4","key":"key2021120815035699600_ref111","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1108\/10662249810231050","article-title":"The importance of trust in electronic commerce","volume":"8","year":"1998","journal-title":"Internet Research"},{"issue":"1","key":"key2021120815035699600_ref112","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.annals.2005.04.003","article-title":"Reconceptualizing object authenticity","volume":"33","year":"2006","journal-title":"Annals of Tourism Research"},{"issue":"9","key":"key2021120815035699600_ref113","doi-asserted-by":"crossref","first-page":"1831","DOI":"10.1016\/j.jbusres.2013.12.006","article-title":"Communicating a company's positive impact on society\u2014can plausible explanations secure authenticity?","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2021120815035699600_ref114","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jmkg.70.2.133","article-title":"Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions","volume":"70","year":"2006","journal-title":"Journal of Marketing"},{"issue":"3","key":"key2021120815035699600_ref115","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1080\/10941665.2015.1029954","article-title":"Insights into suspicious online ratings: direct evidence from TripAdvisor","volume":"21","year":"2016","journal-title":"Asia Pacific Journal of Tourism Research"},{"key":"key2021120815035699600_ref116","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1016\/S0065-2601(08)60329-9","article-title":"Mood and persuasion: affective states influence the processing of persuasive communications","volume":"24","year":"1991","journal-title":"Advances in Experimental Social Psychology"},{"key":"key2021120815035699600_ref117","first-page":"113","article-title":"Great expectations: the materiality of commensurability in social media","volume-title":"Materiality and Organizing: Social Interaction in a Technological World","year":"2013"},{"key":"key2021120815035699600_ref118","first-page":"1612","article-title":"How consumer's review on beauty mobile application affects perceived information authenticity, brand attitude, purchase intention and electronic word-of-mouth (e-WOM)","year":"2016"},{"issue":"10","key":"key2021120815035699600_ref119","doi-asserted-by":"crossref","first-page":"1164","DOI":"10.1016\/S0148-2963(02)00326-0","article-title":"The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: the moderating influences of involvement and gender","volume":"57","year":"2004","journal-title":"Journal of Business Research"},{"issue":"4","key":"key2021120815035699600_ref120","first-page":"14","article-title":"The psychology of pricing","volume":"46","year":"1968","journal-title":"Harvard Business Review"},{"issue":"2","key":"key2021120815035699600_ref121","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1007\/s11747-013-0346-5","article-title":"Exploring impulse buying in services: toward an integrative framework","volume":"42","year":"2014","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2021120815035699600_ref122","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1108\/ITP-08-2014-0174","article-title":"Does altruism matter on online group buying? Perspectives from egotistic and altruistic motivation","volume":"28","year":"2015","journal-title":"Information Technology amd People"},{"issue":"9","key":"key2021120815035699600_ref123","doi-asserted-by":"crossref","first-page":"1624","DOI":"10.1287\/mnsc.1080.0881","article-title":"When rational sellers face nonrational buyers: evidence from herding on eBay","volume":"54","year":"2008","journal-title":"Management Science"},{"issue":"4","key":"key2021120815035699600_ref124","doi-asserted-by":"crossref","first-page":"689","DOI":"10.1037\/0022-3514.52.4.689","article-title":"Social judgment and social memory: the role of cue diagnosticity in negativity, positivity, and extremity biases","volume":"52","year":"1987","journal-title":"Journal of Personality and Social Psychology"},{"key":"key2021120815035699600_ref125","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/j.intmar.2015.12.001","article-title":"Is the daily deal social shopping?: an empirical analysis of customer panel data","volume":"33","year":"2016","journal-title":"Journal of Interactive Marketing"},{"issue":"12","key":"key2021120815035699600_ref126","doi-asserted-by":"crossref","first-page":"1281","DOI":"10.1016\/j.jbusres.2006.08.006","article-title":"Gender-congruent ambient scent influences on approach and avoidance behaviors in a retail store","volume":"59","year":"2006","journal-title":"Journal of Business Research"},{"key":"key2021120815035699600_ref127","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.tourman.2013.03.007","article-title":"Online travel reviews as persuasive communication: the effects of content type, source, and certification logos on consumer behavior","volume":"39","year":"2013","journal-title":"Tourism Management"},{"issue":"1","key":"key2021120815035699600_ref128","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1037\/0033-2909.111.1.42","article-title":"Memory for expectancy-congruent and expectancy-incongruent information: a review of the social and social developmental literatures","volume":"111","year":"1992","journal-title":"Psychological Bulletin"},{"issue":"8","key":"key2021120815035699600_ref129","doi-asserted-by":"crossref","first-page":"1181","DOI":"10.1287\/mnsc.1050.0381","article-title":"The making of a \u2018hot product\u2019: a signaling explanation of marketers' scarcity strategy","volume":"51","year":"2005","journal-title":"Management Science"},{"issue":"12","key":"key2021120815035699600_ref130","doi-asserted-by":"crossref","first-page":"3555","DOI":"10.1287\/mnsc.2015.2298","article-title":"Leveraging experienced consumers to attract new consumers: an equilibrium analysis of displaying deal sales by daily deal websites","volume":"62","year":"2016","journal-title":"Management Science"},{"issue":"2","key":"key2021120815035699600_ref131","doi-asserted-by":"crossref","first-page":"136","DOI":"10.1108\/JSM-01-2016-0010","article-title":"The effect of cues on service quality expectations and service selection in a restaurant setting: a retrospective and prospective commentary","volume":"30","year":"2016","journal-title":"Journal of Services Marketing"},{"issue":"1","key":"key2021120815035699600_ref132","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1080\/08874417.2016.1181501","article-title":"Persuasive electronic word-of-mount message in social media","volume":"57","year":"2017","journal-title":"Journal of Computer Information Systems"},{"issue":"4","key":"key2021120815035699600_ref133","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1016\/j.hlpt.2012.10.008","article-title":"A regulatory framework for pervasive e-health: a case study","volume":"1","year":"2012","journal-title":"Health Policy and Technology"},{"key":"key2021120815035699600_ref134","doi-asserted-by":"crossref","first-page":"193","DOI":"10.4018\/978-1-59904-953-3.ch016","article-title":"A proposed framework for mobile services adoption: a review of existing theories, extensions, and future research directions","volume-title":"Multimedia Technologies: Concepts, Methodologies, Tools, and Applications","year":"2008"},{"issue":"5","key":"key2021120815035699600_ref135","doi-asserted-by":"crossref","first-page":"828","DOI":"10.1287\/mnsc.1110.1312","article-title":"How does popularity information affect choices? A field experiment","volume":"57","year":"2011","journal-title":"Management Science"},{"key":"key2021120815035699600_ref136","volume-title":"Social Influence","year":"1991"},{"issue":"2","key":"key2021120815035699600_ref137","doi-asserted-by":"crossref","first-page":"43","DOI":"10.20982\/tqmp.03.2.p043","article-title":"Understanding power and rules of thumb for determining sample sizes","volume":"3","year":"2007","journal-title":"Tutorials in Quantitative Methods for Psychology"},{"issue":"5","key":"key2021120815035699600_ref138","doi-asserted-by":"crossref","first-page":"625","DOI":"10.1016\/j.im.2016.01.006","article-title":"The stickiness intention of group-buying websites: the integration of the commitment-trust theory and e-commerce success model","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"2","key":"key2021120815035699600_ref139","first-page":"194","article-title":"Measuring the prototypicality and meaning of retail environments","volume":"68","year":"1992","journal-title":"Journal of Retailing"},{"issue":"4","key":"key2021120815035699600_ref140","doi-asserted-by":"crossref","first-page":"617","DOI":"10.1016\/0167-2681(87)90038-2","article-title":"Transaction cost economics: the comparative contracting perspective","volume":"8","year":"1987","journal-title":"Journal of Economic Behavior and Organization"},{"issue":"1","key":"key2021120815035699600_ref141","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/S0148-2963(99)00098-3","article-title":"Developing and validating a multidimensional consumer-based brand equity scale","volume":"52","year":"2001","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2021120815035699600_ref142","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1177\/002224298805200302","article-title":"Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence","volume":"52","year":"1988","journal-title":"Journal of Marketing"},{"issue":"1","key":"key2021120815035699600_ref143","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1177\/0092070393211001","article-title":"The nature and determinants of customer expectations of service","volume":"21","year":"1993","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"5","key":"key2021120815035699600_ref144","doi-asserted-by":"crossref","first-page":"767","DOI":"10.1108\/IntR-05-2014-0127","article-title":"Understanding group-buying websites continuance: an extension of expectation confirmation model","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"1","key":"key2021120815035699600_ref145","first-page":"41","article-title":"Online shopping acceptance model: a critical survey of consumer factors in online shopping","volume":"8","year":"2007","journal-title":"Journal of Electronic Commerce Research"},{"issue":"2","key":"key2021120815035699600_ref146","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jm.74.2.133","article-title":"Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics","volume":"74","year":"2010","journal-title":"Journal of Marketing"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-11-2018-0477\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-11-2018-0477\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:37:12Z","timestamp":1753393032000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/30\/3\/945-970\/178774"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,3,2]]},"references-count":146,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2020,3,2]]},"published-print":{"date-parts":[[2020,5,18]]}},"alternative-id":["10.1108\/INTR-11-2018-0477"],"URL":"https:\/\/doi.org\/10.1108\/intr-11-2018-0477","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2020,3,2]]}}}