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Structural equation modeling (SEM) is used to empirically test the conceptual model using data collected from 252 working professionals from the European Union.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results reveal that while performance expectancy (PE) and facilitating conditions (FC) are fundamental to VC app use, these factors alone do not explain the use and continuing use of VC apps in the professional context. Media characteristics that include synchronicity, social presence, and ubiquity are equally crucial to professionals using VC apps. It also confirms the moderating effect of convergence on the relationship between synchronicity and PE and the moderating effect of technicality and perceived fees on the relationship between ubiquity and FC.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>For researchers, the study offers insights into the extent to which technological and socially derived characteristics of VC apps influence the routine tasks undertaken by professionals in virtual work settings. For practitioners, recommendations pivotal to the use of VC apps are presented to promote higher acceptance and improved well-being of the professional workforce.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-12-2021-0887","type":"journal-article","created":{"date-parts":[[2023,1,17]],"date-time":"2023-01-17T13:38:24Z","timestamp":1673962704000},"page":"2131-2171","source":"Crossref","is-referenced-by-count":12,"title":["Investigating the effect of media synchronicity in professional use of video conferencing applications"],"prefix":"10.1108","volume":"33","author":[{"given":"Manoj A.","family":"Thomas","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1375-8051","authenticated-orcid":false,"given":"Ramandeep Kaur","family":"Sandhu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ant\u00f3nio","family":"Oliveira","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6523-0809","authenticated-orcid":false,"given":"Tiago","family":"Oliveira","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2023,1,19]]},"reference":[{"issue":"11","key":"key2024073015154896100_ref001","doi-asserted-by":"crossref","first-page":"2282","DOI":"10.1016\/j.jbusres.2014.06.016","article-title":"Website design quality and usage behavior: unified theory of acceptance and use of technology","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2024073015154896100_ref002","first-page":"226","article-title":"The impact of social presence on learners' satisfaction in mobile learning","volume":"17","year":"2018","journal-title":"Turkish Online Journal of Educational Technology-TOJET"},{"key":"key2024073015154896100_ref003","unstructured":"Amadeo, R. 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