{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T02:42:02Z","timestamp":1780454522386,"version":"3.54.1"},"reference-count":93,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2023,5,9]],"date-time":"2023-05-09T00:00:00Z","timestamp":1683590400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2023,12,18]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to provide evidence-based policy recommendations for improving the implementation of universal service funds (USF) with a view to closing the digital divide in Africa.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper adopts a qualitative approach that draws examples from various African countries supported by 25 interviews from key stakeholders with hands-on experience and roles that shape telecommunications policy in Africa and other developing countries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The study's findings point out that institutional voids which characterize several African countries inhibit the effectiveness of USF in African countries. The authors identify several institutional and organisational factors and explain how they negatively affect the performance of USF. The authors find that in order to overcome these obstacles, there is a need for a clear redefinition of Universal Access and Service (UAS) policies, restructuring the governance of USF, encouraging cross-sectoral collaborations, and bottom-up initiatives to bridge the digital divide in African countries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The paper contributes to the underexplored USF literature by shedding light on the role of institutional factors in determining the success of USF. The paper thus complements and provides a different perspective on promoting digital inclusion in Africa from the viewpoint of institutional voids, bringing new insights into the existing literature on how to deal with an intractable area of UAS policy and the wider digital divide debate in developing countries.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-01-2023-0042","type":"journal-article","created":{"date-parts":[[2023,5,8]],"date-time":"2023-05-08T23:37:10Z","timestamp":1683589030000},"page":"126-154","source":"Crossref","is-referenced-by-count":14,"title":["Bridging the digital divide in Africa via universal service funds: an\u00a0institutional theory perspective"],"prefix":"10.1108","volume":"36","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3980-0796","authenticated-orcid":false,"given":"Emmanuel Ogiemwonyi","family":"Arakpogun","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jason","family":"Whalley","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Roseline","family":"Wanjiru","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0364-4958","authenticated-orcid":false,"given":"Ziad","family":"Elsahn","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9838-736X","authenticated-orcid":false,"given":"Rama Krishna Reddy","family":"Kummitha","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2023,5,9]]},"reference":[{"key":"key2023120706323542800_ref001","article-title":"Interim institutions and the development process: opening spaces for reform in Cambodia and Indonesia","year":"2009"},{"issue":"2","key":"key2023120706323542800_ref002","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1108\/ITP-04-2014-0083","article-title":"The digital divide and social inclusion among refugee migrants","volume":"28","year":"2015","journal-title":"Information Technology and People"},{"key":"key2023120706323542800_ref003","volume-title":"The Limits of Institutional Reform in Development","year":"2013"},{"key":"key2023120706323542800_ref004","doi-asserted-by":"crossref","first-page":"234","DOI":"10.1016\/j.worlddev.2013.05.011","article-title":"Escaping capability traps through problem driven iterative adaptation (PDIA)","volume":"51","year":"2013","journal-title":"World Development"},{"key":"key2023120706323542800_ref005","volume-title":"Closing the Digital Divide in Africa: The Role of Mobile Telecommunications and Universal Access and Service Policies","year":"2018"},{"key":"key2023120706323542800_ref006","doi-asserted-by":"crossref","first-page":"617","DOI":"10.1016\/j.telpol.2017.05.003","article-title":"Impediments to the implementation of universal service funds in Africa\u2013A cross-country comparative analysis","volume":"41","year":"2017","journal-title":"Telecommunications Policy"},{"key":"key2023120706323542800_ref007","article-title":"Improving the implementation of universal service funds to close the digital divide in Africa: a multi-stakeholder perspective","year":"2018"},{"issue":"4","key":"key2023120706323542800_ref008","first-page":"897","article-title":"The mobile phone as an argument for good governance in sub-Saharan Africa","volume":"32","year":"2018","journal-title":"Information Technology and People"},{"key":"key2023120706323542800_ref009","volume-title":"SIU Nails Dina Pule's Man","year":"2014"},{"key":"key2023120706323542800_ref010","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1111\/j.1564-913X.2001.tb00217.x","article-title":"Can the digital divide be contained?","volume":"140","year":"2001","journal-title":"Int'l Lab. 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