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The purpose of this paper is to study the role of family support when older adults obtain information from mobile internet.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study conducted a survey of 263 older adults who owned mobile internet devices such as smartphones or tablet PCs. The theory hypotheses are tested using partial least squares techniques.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>For older adults, family support is the influencing factor of mobile internet literacy improvement. Family emotional support has stronger impacts on the improvement both of mobile internet skill literacy and of mobile internet information literacy than family cognitive support has. Furthermore, the improvement of both mobile internet skill literacy and of mobile internet information literacy hs positive impacts on the quality improvement of obtained information by older adults.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This paper gives advice on how family members can support older adults during their obtaining information from mobile internet to improve their mobile internet literacy and quality of obtained information.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study examines the factors that influence mobile internet literacy and quality of obtained information among older adults from the perspective of family support in the Chinese mobile internet context. The research results enrich the internet literacy theory and the information quality theory.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-02-2018-0060","type":"journal-article","created":{"date-parts":[[2019,2,20]],"date-time":"2019-02-20T11:08:21Z","timestamp":1550660901000},"page":"1496-1516","source":"Crossref","is-referenced-by-count":61,"title":["How does family support work when older adults obtain information from mobile internet?"],"prefix":"10.1108","volume":"32","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9020-2375","authenticated-orcid":false,"given":"Jie","family":"Xiong","sequence":"first","affiliation":[]},{"given":"Meiyun","family":"Zuo","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"4","key":"key2019111914263277100_ref001","doi-asserted-by":"crossref","first-page":"337","DOI":"10.1080\/02701960.2013.844693","article-title":"A qualitative analysis of how elders seek and disseminate health information","volume":"35","year":"2014","journal-title":"Gerontology & Geriatrics Education"},{"issue":"1-2","key":"key2019111914263277100_ref002","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1080\/10447310701361159","article-title":"Kanshinji Antenna: a Japanese-language concept search system","volume":"23","year":"2007","journal-title":"International Journal of Human-Computer Interaction"},{"issue":"1","key":"key2019111914263277100_ref003","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1177\/0164027500221003","article-title":"Intergenerational social support and the psychological well-being of older parents in China","volume":"22","year":"2000","journal-title":"Research on Aging"},{"issue":"1","key":"key2019111914263277100_ref004","doi-asserted-by":"crossref","first-page":"205","DOI":"10.25300\/MISQ\/2016\/40.1.09","article-title":"Individuals\u2019 Internet security perceptions and behaviors: polycontextual contrasts between the United States and China","volume":"40","year":"2016","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2019111914263277100_ref005","first-page":"7","article-title":"Issues and opinion on structural equation modeling","volume":"22","year":"1998","journal-title":"MIS Quarterly"},{"key":"key2019111914263277100_ref006","first-page":"33","article-title":"A permutation procedure for multi-group comparison of PLS models","year":"2003"},{"issue":"10","key":"key2019111914263277100_ref007","first-page":"189","article-title":"The attitudes, impact, and learning needs of older adults using apps on touchscreen mobile devices","volume":"63","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"9","key":"key2019111914263277100_ref008","doi-asserted-by":"crossref","first-page":"920","DOI":"10.1080\/0144929X.2012.681068","article-title":"User requirements of social media for the elderly: a case study in Taiwan","volume":"32","year":"2013","journal-title":"Behaviour & Information Technology"},{"issue":"1","key":"key2019111914263277100_ref009","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1016\/j.compedu.2010.01.011","article-title":"How family support and Internet self-efficacy influence the effects of e-learning among higher aged adults \u2013 analyses of gender and age differences","volume":"55","year":"2010","journal-title":"Computers & Education"},{"key":"key2019111914263277100_ref010","unstructured":"CNNIC (2017), \u201c2016 Chinese Internet users search behavior investigation report\u201d, available at: www.cnnic.net.cn\/hlwfzyj\/hlwxzbg\/ (accessed February 4, 2018)."},{"key":"key2019111914263277100_ref011","unstructured":"CNNIC (2018), \u201c42th statistical survey report on Internet development in China\u201d, available at: www.cnnic.net.cn\/hlwfzyj\/hlwxzbg\/ (accessed August 20, 2018)."},{"key":"key2019111914263277100_ref012","unstructured":"Cohen, S. and Syme, S.L. 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