{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T08:12:24Z","timestamp":1773735144356,"version":"3.50.1"},"reference-count":93,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2022,4,28]],"date-time":"2022-04-28T00:00:00Z","timestamp":1651104000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2024,12,16]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to conduct performance and clustering analyses with the help of Digital Government Reference Library (DGRL) v16.6 database examining the role of emerging technologies (ETs) in public services delivery.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>VOSviewer and SciMAT techniques were used for clustering and mapping the use of ETs in the public services delivery. Collecting documents from the DGRL v16.6 database, the paper uses text mining analysis for identifying key terms and trends in e-Government research regarding ETs and public services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The analysis indicates that all ETs are strongly linked to each other, except for blockchain technologies (due to its disruptive nature), which indicate that ETs can be, therefore, seen as accumulative knowledge. In addition, on the whole, findings identify four stages in the evolution of ETs and their application to public services: the \u201celectronic administration\u201d stage, the \u201ctechnological baseline\u201d stage, the \u201cmanagerial\u201d stage and the \u201cdisruptive technological\u201d stage.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The output of the present research will help to orient policymakers in the implementation and use of ETs, evaluating the influence of these technologies on public services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Social implications<\/jats:title><jats:p>The research helps researchers to track research trends and uncover new paths on ETs and its implementation in public services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Recent research has focused on the need of implementing ETs for improving public services, which could help cities to improve the citizens\u2019 quality of life in urban areas. This paper contributes to expanding the knowledge about ETs and its implementation in public services, identifying trends and networks in the research about these issues.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-03-2021-0188","type":"journal-article","created":{"date-parts":[[2022,4,27]],"date-time":"2022-04-27T05:03:17Z","timestamp":1651035797000},"page":"43-65","source":"Crossref","is-referenced-by-count":18,"title":["Identification of research trends in\u00a0emerging technologies implementation on public services using text mining analysis"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8959-7664","authenticated-orcid":false,"given":"Manuel Pedro","family":"Rodr\u00edguez Bol\u00edvar","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3885-0660","authenticated-orcid":false,"given":"Laura","family":"Alcaide Mu\u00f1oz","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,4,28]]},"reference":[{"key":"key2024120905280476900_ref001","volume-title":"Are Emerging Technologies Helping Win the Fight Against Corruption?","year":"2020"},{"issue":"2","key":"key2024120905280476900_ref002","first-page":"229","article-title":"Disruptive technologies and the emergence of competition","volume":"36","year":"2005","journal-title":"RAND Journal of Economics"},{"key":"key2024120905280476900_ref003","first-page":"580","article-title":"Big data and E-government: a review","year":"2017"},{"issue":"4","key":"key2024120905280476900_ref004","doi-asserted-by":"crossref","first-page":"633","DOI":"10.1108\/IntR-12-2013-0259","article-title":"Understanding e-Government research","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"2","key":"key2024120905280476900_ref005","first-page":"130","article-title":"A scientometric approach on research in information transparency, citizens' participation and public services delivery under e-Government implementation","volume":"17","year":"2014","journal-title":"Spanish Accounting Review"},{"issue":"3","key":"key2024120905280476900_ref006","doi-asserted-by":"crossref","first-page":"545","DOI":"10.1016\/j.giq.2017.05.002","article-title":"Analysing the scientific evolution of e-Government using a Science Mapping Approach","volume":"34","year":"2017","journal-title":"Government Information Quarterly"},{"key":"key2024120905280476900_ref007","first-page":"1286","article-title":"Emergence as a conceptual framework for understanding scientific and technological progress","year":"2012"},{"key":"key2024120905280476900_ref008","first-page":"4828","article-title":"Citizen diversity in e-government research: moving the field forward","year":"2021"},{"key":"key2024120905280476900_ref009","article-title":"Mapping knowledge domains to better forecast the future: challenges at the National Research Council Canada","year":"2015"},{"key":"key2024120905280476900_ref010","first-page":"1","article-title":"Technical aspects of blockchain and IoT","volume-title":"Advances in Computers","year":"2019"},{"issue":"4","key":"key2024120905280476900_ref011","doi-asserted-by":"crossref","first-page":"3796","DOI":"10.1109\/COMST.2019.2928178","article-title":"A vademecum on blockchain technologies: when, which, and how","volume":"21","year":"2019","journal-title":"IEEE Communications Surveys and Tutorials"},{"issue":"1","key":"key2024120905280476900_ref012","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1108\/17506161211214831","article-title":"Promoting transparency and accountability through ICTs, social media, and collaborative e-government","volume":"6","year":"2012","journal-title":"Transforming Government: People, Process and Policy"},{"issue":"1","key":"key2024120905280476900_ref013","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1002\/aris.1440370106","article-title":"Visualizing knowledge domains","volume":"37","year":"2003","journal-title":"Annual Review of Information Science and Technology"},{"issue":"12","key":"key2024120905280476900_ref014","doi-asserted-by":"crossref","first-page":"2389","DOI":"10.1002\/asi.21419","article-title":"Co-citation analysis, bibliographic coupling, and direct citation: which citation approach represents the research front most accurately?","volume":"61","year":"2010","journal-title":"Journal of the American Society for Information Science and Technology"},{"issue":"2","key":"key2024120905280476900_ref015","doi-asserted-by":"crossref","first-page":"191","DOI":"10.1177\/053901883022002003","article-title":"From translations to problematic networks: an introduction to co-word analysis","volume":"22","year":"1983","journal-title":"Social Science Information"},{"issue":"1","key":"key2024120905280476900_ref016","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1007\/BF02019280","article-title":"Co-word analysis as a tool for describing the network of interactions between basic and technological research. 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