{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,18]],"date-time":"2026-06-18T08:20:46Z","timestamp":1781770846366,"version":"3.54.5"},"reference-count":94,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2023,9,1]],"date-time":"2023-09-01T00:00:00Z","timestamp":1693526400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2025,1,8]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Online reviews derived from peer communications have been increasingly viewed as an important approach for consumers to gather pre-purchase information. This study aims to examine factors affecting online reviews adoption in social network communities and then indicates the underlying mechanism of this process based on an extended information adoption model (IAM).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Using the data collected from 242 users of a social network community via an online survey, the proposed model is empirically assessed by partial least squares-based structural equation model (PLS-SEM).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that both perceived diagnosticity and perceived serendipity are drivers of online reviews adoption in social network communities. Meanwhile, community identification is not only an antecedent of diagnosticity and serendipity perceived by community members, but also motivates source credibility which, in turn, positively influences argument quality. Finally, the importance of argument quality and source credibility in reviews adoption process is also presented.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study extends the IAM and enriches the literature regarding online reviews adoption. It deepens the understanding of serendipitous experiences and community identification in social networking context by addressing their important roles in the authors' extended IAM.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-03-2022-0158","type":"journal-article","created":{"date-parts":[[2023,8,30]],"date-time":"2023-08-30T07:54:50Z","timestamp":1693382090000},"page":"48-69","source":"Crossref","is-referenced-by-count":27,"title":["Understanding online reviews adoption in social network communities: an extension of the information adoption model"],"prefix":"10.1108","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9714-7997","authenticated-orcid":false,"given":"Zheshi","family":"Bao","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yun","family":"Zhu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2023,9,1]]},"reference":[{"issue":"3","key":"key2025010610130892500_ref001","article-title":"Towards a definition of serendipity in information behaviour","volume":"20","year":"2015","journal-title":"Information Research"},{"issue":"1","key":"key2025010610130892500_ref002","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1002\/mar.20590","article-title":"Effectiveness of marketing cues on consumer perceptions of quality: the moderating roles of brand reputation and third-party information","volume":"30","year":"2013","journal-title":"Psychology and Marketing"},{"issue":"2","key":"key2025010610130892500_ref003","doi-asserted-by":"crossref","first-page":"631","DOI":"10.1093\/bjps\/45.2.631","article-title":"Anatomy of the unsought finding. 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