{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,3]],"date-time":"2026-04-03T06:31:37Z","timestamp":1775197897028,"version":"3.50.1"},"reference-count":73,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2023,5,18]],"date-time":"2023-05-18T00:00:00Z","timestamp":1684368000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2024,5,6]]},"abstract":"Purpose<\/jats:title>The purpose of the article is to examine the concepts of knowledge management strategies, innovation and service quality in information technology companies that have research and development (R&D) departments in the technoparks of research universities.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>The research was carried out in information technology companies with R&D departments in the technoparks of universities. Due to the \u201cinnovation\u201d focus of the research, 302 engineers were selected by random sampling from engineers working in information technology companies in technoparks, and the prepared scale was sent to them via e-mail. In total, 302 units of data were subjected to path analysis and mediation effect analysis using the SmartPLS program.<\/jats:p><\/jats:sec>Findings<\/jats:title>In the research, it is supported by hypotheses that both knowledge management strategies and organizational innovation have a positive effect on the success of service quality and product innovation in information technology companies with R&D departments. At the same time, it can be explained as a result of analysis that innovation capability has both an independent and an intermediary variable effect.<\/jats:p><\/jats:sec>Research limitations\/implications<\/jats:title>Considering the limitations of the research, it is not correct to generalize the results of the analysis because the research was conducted only in information technology companies located in technoparks, and the data were collected from engineers working in these companies. For this reason, it is recommended that similar studies that are planned to be conducted in the future should do their research by taking this situation into account. At the same time, it is recommended to carry out future studies in different sectors and to bring the results obtained to the literature by comparing them.<\/jats:p><\/jats:sec>Practical implications<\/jats:title>The importance of information is increasing in technology-oriented companies where competition is increasing. Companies that cannot go beyond imitation or offer similar products and\/or services cannot compete with their competitors in a competitive environment. The fact that companies can be successful in a competitive environment is supported by hypotheses as a result of the analysis that they need to develop organizational innovation and knowledge, as well as develop innovation capability at the same time.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>The research is an original study in terms of examining the R&D departments of information technology companies operating in the technoparks of universities. Innovation and knowledge management strategies are examined within the scope of the research model by collecting data from information technology companies with R&D departments.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-03-2022-0196","type":"journal-article","created":{"date-parts":[[2023,5,17]],"date-time":"2023-05-17T07:12:45Z","timestamp":1684307565000},"page":"1540-1559","source":"Crossref","is-referenced-by-count":27,"title":["Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&D departments on\u00a0service quality and product innovation"],"prefix":"10.1108","volume":"37","author":[{"given":"Fatma","family":"Sonmez Cakir","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7593-9835","authenticated-orcid":false,"given":"Ozan","family":"Kalaycioglu","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8743-356X","authenticated-orcid":false,"given":"Zafer","family":"Adiguzel","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,5,18]]},"reference":[{"issue":"6","key":"key2024050504480159100_ref001","first-page":"1","article-title":"Sustainable innovation in small medium enterprises: the impact of knowledge management on organizational innovation\u00a0through a mediation analysis by using SEM approach","volume":"12","year":"2020","journal-title":"Sustainability"},{"issue":"6","key":"key2024050504480159100_ref002","doi-asserted-by":"publisher","first-page":"1691","DOI":"10.1108\/JIMA-03-2019-0044","article-title":"Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer loyalty","volume":"11","year":"2020","journal-title":"Journal of Islamic Marketing"},{"issue":"1","key":"key2024050504480159100_ref003","first-page":"13","article-title":"Assessing the effects of service quality on customer satisfaction","volume":"9","year":"2019","journal-title":"Management Science Letters"},{"issue":"3","key":"key2024050504480159100_ref004","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1016\/j.jik.2019.02.002","article-title":"Market-sensing capability, knowledge creation and innovation: the moderating role of entrepreneurial-orientation","volume":"4","year":"2019","journal-title":"Journal of Innovation and Knowledge"},{"issue":"7","key":"key2024050504480159100_ref005","doi-asserted-by":"publisher","first-page":"1474","DOI":"10.1108\/BPMJ-07-2018-0191","article-title":"Knowledge management strategy: an organisational development approach","volume":"25","year":"2019","journal-title":"Business Process Management Journal"},{"key":"key2024050504480159100_ref006","first-page":"1","article-title":"Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation","volume":"66","year":"2021","journal-title":"Technology in Society"},{"key":"key2024050504480159100_ref007","volume-title":"Bilgi Y\u00f6netimi","year":"2002"},{"issue":"3","key":"key2024050504480159100_ref008","first-page":"299","article-title":"\u00dcniversite Sanayi \u0130\u015fbirli\u011finde Teknoparklar\u0131n Rol\u00fc","volume":"15","year":"2019","journal-title":"International Journal of Economic and Social Research"},{"issue":"1","key":"key2024050504480159100_ref009","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1108\/IJBM-02-2018-0021","article-title":"Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status","volume":"37","year":"2019","journal-title":"International Journal of Bank Marketing"},{"issue":"1","key":"key2024050504480159100_ref010","first-page":"1","article-title":"Information technology and organizational innovation: harmonious information technology affordance and courage-based actualization","volume":"29","year":"2020","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"key2024050504480159100_ref011","doi-asserted-by":"crossref","first-page":"72","DOI":"10.1080\/13602381.2019.1592339","article-title":"Effects of organizational innovation and technological innovation capabilities on firm performance: evidence from firms in China's Pearl River Delta","volume":"26","year":"2020","journal-title":"Asia Pacific Business Review"},{"key":"key2024050504480159100_ref012","doi-asserted-by":"crossref","unstructured":"Chin, W.W. 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