{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,1]],"date-time":"2026-03-01T02:29:24Z","timestamp":1772332164767,"version":"3.50.1"},"reference-count":83,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2022,4,11]],"date-time":"2022-04-11T00:00:00Z","timestamp":1649635200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2023,3,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to investigate the effects of social network sites (SNS) overload on individual job performance and discontinuous usage intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Based on the Stressor-Strain-Outcome (SSO) framework, a research model was proposed and tested empirically. The partial least squares structural equation modeling (PLS-SEM) method was applied to data collected online through a questionnaire.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Findings highlighted that social overload is related positively to information overload and communication overload. Information overload affected only the perception of work overload, while communication overload was a significant stressor affecting work overload and dissatisfaction towards SNS. Although results revealed a positive relationship between these two strains, only dissatisfaction influenced job performance and discontinuous usage intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>As much as SNS are a useful tool in the workplace, they can have significant drawbacks. Prior studies have investigated this dark side. However, they scantily explored the effects of SNS overload on both job performance and discontinuous usage intention. Moreover, the relationships between types of overload are understudied. This paper proposes an enrichment of the literature by validating a model of the relationships between information overload, communication overload and social overload, job performance and discontinuous usage intention. It extends prior research on SNS stressors and points out the communication overload as the main SNS stressor affecting strains in the workplace.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-04-2021-0300","type":"journal-article","created":{"date-parts":[[2022,4,7]],"date-time":"2022-04-07T06:17:56Z","timestamp":1649312276000},"page":"808-833","source":"Crossref","is-referenced-by-count":17,"title":["Effects of SNS overload and dissatisfaction on job performance and discontinuous usage intention"],"prefix":"10.1108","volume":"36","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5023-8744","authenticated-orcid":false,"given":"Sonda","family":"Bouattour Fakhfakh","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8254-7955","authenticated-orcid":false,"given":"Fatma","family":"Bouaziz","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,4,11]]},"reference":[{"key":"key2023031806234398000_ref001","article-title":"Identifying social computing dimensions: a multidimensional scaling study","year":"2009"},{"key":"key2023031806234398000_ref002","unstructured":"Andika, P. and Imam, S. (2015), \u201cWork overload and turnover intention of junior auditors in Greater Jakarta, Indonesia\u201d, MPRA Paper No. 68127, available at: https:\/\/mpra.ub.uni-muenchen.de\/68127\/ (accessed 10 December 2020)."},{"issue":"4","key":"key2023031806234398000_ref003","doi-asserted-by":"crossref","first-page":"831","DOI":"10.2307\/41409963","article-title":"Technostress: technological antecedents and implications","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"key":"key2023031806234398000_ref004","unstructured":"Azad, N. (2021), \u201cThe impact of social media overload on the discontinuation of its use and on information avoidance\u201d, Master\u2019s Thesis in Information Studies, Faculty of Social Sciences, Business and Economics \u00c5bo Akademi University."},{"key":"key2023031806234398000_ref005","doi-asserted-by":"crossref","unstructured":"Batista, J. and Marques, R.P.F. (2017), \u201cAn overview on information and communication overload\u201d, in Marques, R.P.F and Batista, J. (Eds), Information and Communication Overload in the Digital Age, IGI Global, pp.\u00a01-19.","DOI":"10.4018\/978-1-5225-2061-0.ch001"},{"key":"key2023031806234398000_ref006","first-page":"180","article-title":"The dark side of information: overload, anxiety and other paradoxes and pathologies","volume":"35","year":"2008","journal-title":"Journal of Information Science"},{"issue":"3","key":"key2023031806234398000_ref007","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation Model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"key":"key2023031806234398000_ref008","volume-title":"Technostress: the Human Cost of the Computer Revolution","year":"1984"},{"key":"key2023031806234398000_ref009","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1016\/j.comnet.2016.08.020","article-title":"Social media-induced technostress: its impact on the job performance of IT professionals and the moderating role of job characteristics","volume":"114","year":"2017","journal-title":"Computer Networks"},{"issue":"10","key":"key2023031806234398000_ref010","doi-asserted-by":"crossref","first-page":"2377","DOI":"10.1108\/MD-02-2015-0063","article-title":"An empirical investigation of the relationship between workload and performance","volume":"53","year":"2015","journal-title":"Management Decision"},{"key":"key2023031806234398000_ref011","unstructured":"Buchkingam, D.A. (2004), \u201cAssociations among stress, work overload, role conflict and self-efficacy in Maine principals\u201d, Thesis in educational leadership, The University of Maine."},{"key":"key2023031806234398000_ref012","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.chb.2017.11.035","article-title":"Exploring the effect of overload on the discontinuous intention of social media users: an SOR perspective","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023031806234398000_ref013","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1177\/0268396218802728","article-title":"Enterprise social media use and overload: a curvilinear relationship","volume":"34","year":"2019","journal-title":"Journal of Information Technology"},{"key":"key2023031806234398000_ref081","first-page":"295","volume-title":"Modern Methods for Business Research","year":"1998"},{"key":"key2023031806234398000_ref014","first-page":"1743","article-title":"Effects of communication-oriented overload in mobile instant messaging on role stressors, burnout, and turnover intention in the workplace","volume":"13","year":"2019","journal-title":"International Journal of Communication"},{"issue":"6731","key":"key2023031806234398000_ref015","first-page":"1","article-title":"Sustainability of the benefits of social media on socializing and learning: an empirical case of Facebook","volume":"13","year":"2021","journal-title":"Sustainability"},{"key":"key2023031806234398000_ref082","volume-title":"Statistical Power Analysis for the Behavioral Sciences","year":"1988"},{"issue":"6","key":"key2023031806234398000_ref016","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/0047-2484(92)90081-J","article-title":"Neocortex size as a constraint on group size in primates","volume":"22","year":"1992","journal-title":"Journal of Human Evolution"},{"key":"key2023031806234398000_ref017","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1002\/job.4030110405","article-title":"The person environment fit approach to stress: recurring problems and some suggested solutions","volume":"11","year":"1990","journal-title":"Journal of Organizational Behavior"},{"issue":"8","key":"key2023031806234398000_ref018","first-page":"344","article-title":"Information overload and communication overload on social media exhaustion and job performance","volume":"11","year":"2020","journal-title":"Systematic Reviews in Pharmacy"},{"issue":"5","key":"key2023031806234398000_ref019","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1080\/01972240490507974","article-title":"The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines","volume":"20","year":"2004","journal-title":"The Information Society"},{"key":"key2023031806234398000_ref083","volume-title":"A Primer for Soft Modeling","year":"1992"},{"key":"key2023031806234398000_ref020","first-page":"1","article-title":"Effects of information overload, communication overload, and inequality on digital distrust: a cyber-violence behavior mechanism","volume":"12","year":"2021","journal-title":"Frontiers in Psychology"},{"issue":"1","key":"key2023031806234398000_ref021","first-page":"101","article-title":"(Re) discovering the PLS approach in management science","volume":"15","year":"2012","journal-title":"Management"},{"issue":"6","key":"key2023031806234398000_ref022","first-page":"1","article-title":"Social media overload, exhaustion, and use discontinuance: examining the effects of information overload, system feature overload, and social overload","volume":"57","year":"2020","journal-title":"Information Processing and Management"},{"issue":"8","key":"key2023031806234398000_ref023","doi-asserted-by":"crossref","first-page":"3192","DOI":"10.1016\/j.jbusres.2015.12.008","article-title":"Common methods variance detection in business research","volume":"69","year":"2016","journal-title":"Journal of Business Research"},{"key":"key2023031806234398000_ref024","doi-asserted-by":"crossref","unstructured":"Garbarino, S. and Costa, G. (2014), \u201cTransport and communications\u201d, in Garbarino, S., Nobili, L. and Costa, G. (Eds), Sleeping and Human Impact Assessment, Springer, Milan, pp.\u00a0152-157.","DOI":"10.1007\/978-88-470-5388-5_14"},{"key":"key2023031806234398000_ref025","volume-title":"Partial Least Square: Regression and Structural Equation\u00a0Model","year":"2016"},{"issue":"C","key":"key2023031806234398000_ref026","first-page":"189","article-title":"The mediating roles of strain facets and coping strategies in translating technostressors into adverse job outcomes","volume":"69","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023031806234398000_ref027","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1108\/EBR-11-2018-0203","article-title":"When to use and how to report the results of PLS-SEM","volume":"31","year":"2019","journal-title":"European Business Review"},{"issue":"3","key":"key2023031806234398000_ref028","doi-asserted-by":"crossref","first-page":"513","DOI":"10.1037\/0003-066X.44.3.513","article-title":"Conservation of resources: a new attempt at conceptualizing stress","volume":"44","year":"1989","journal-title":"American Psychologist"},{"issue":"1","key":"key2023031806234398000_ref029","first-page":"83","article-title":"Cognitive-based evaluation of consumption fads: an analytical approach","volume":"56","year":"2013","journal-title":"Decision Support Systems"},{"issue":"539","key":"key2023031806234398000_ref030","first-page":"3","article-title":"Relationship between occupational stresses, emotional intelligence and job performance: an empirical study in Malaysia","volume":"10","year":"2009","journal-title":"Theoretical and Applied Economics"},{"key":"key2023031806234398000_ref031","first-page":"408","article-title":"Investigating the link between motivation, work stress and job performance. Evidence from the banking industry","year":"2011"},{"issue":"5","key":"key2023031806234398000_ref032","doi-asserted-by":"crossref","first-page":"19","DOI":"10.32479\/irmm.10190","article-title":"Social media usage, overload and exhaustion: a performance perspective","volume":"10","year":"2020","journal-title":"International Review of Management and Marketing"},{"key":"key2023031806234398000_ref033","first-page":"1","article-title":"Elaboration of social media performance measures: from the perspective of social media discontinuance behavior","volume":"12","year":"2020","journal-title":"Sustainability"},{"issue":"1","key":"key2023031806234398000_ref034","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/j.bushor.2009.09.003","article-title":"Users of the world, unite! The challenges and opportunities of social media","volume":"53","year":"2010","journal-title":"Business Horizons"},{"key":"key2023031806234398000_ref035","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1007\/s10796-017-9810-y","article-title":"Advances in social media research: past, present and future","volume":"20","year":"2018","journal-title":"Information System Frontiers"},{"issue":"4","key":"key2023031806234398000_ref036","doi-asserted-by":"crossref","first-page":"614","DOI":"10.1108\/09596111311322952","article-title":"The effects of work overload and work-family conflict on job embeddedness and job performance: the mediation of emotional exhaustion","volume":"25","year":"2013","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"5","key":"key2023031806234398000_ref037","doi-asserted-by":"crossref","first-page":"1061","DOI":"10.1016\/j.chb.2010.03.008","article-title":"When more is too much: operationalizing technology overload and exploring its impact on knowledge worker productivity","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2023031806234398000_ref038","doi-asserted-by":"crossref","first-page":"40","DOI":"10.5430\/jbar.v7n2p40","article-title":"Intercultural management between Tunisia and Europe","volume":"7","year":"2018","journal-title":"Journal of Business Administration Research"},{"issue":"137","key":"key2023031806234398000_ref039","first-page":"1","article-title":"Negative Impact of social network services based on Stressor-Stress-Outcome: the role of experience of Privacy Violation","volume":"11","year":"2019","journal-title":"Future Internet"},{"issue":"4","key":"key2023031806234398000_ref040","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/ijec.2015100101","article-title":"Common method bias in PLS-SEM: a full collinearity assessment approach","volume":"11","year":"2015","journal-title":"International Journal of E-Collaboration"},{"issue":"3","key":"key2023031806234398000_ref041","first-page":"107","article-title":"A preliminary test of a stress-strain-outcome model for reconceptualizing the burnout phenomenon","volume":"17","year":"1993","journal-title":"Journal of Social Service Research"},{"issue":"5","key":"key2023031806234398000_ref042","first-page":"560","article-title":"Relational affordances of information processing on Facebook","volume":"54","year":"2016","journal-title":"Information and Management"},{"key":"key2023031806234398000_ref043","unstructured":"Kuschel, K. (2015), \u201cQuantitative and qualitative work overload and its double effect on the work-family interface\u201d, Working Papers 27, Universidad del Desarrollo, School of Business and Economics, available at: https:\/\/repositorio.udd.cl\/bitstream\/handle\/11447\/142\/wp27.pdf?sequence=1 (accessed 3 October 2021)."},{"key":"key2023031806234398000_ref044","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.chb.2015.08.011","article-title":"Information and communication technology overload and social networking service fatigue: a stress perspective","volume":"55","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2023031806234398000_ref045","doi-asserted-by":"crossref","first-page":"747","DOI":"10.25300\/MISQ\/2015\/39.4.1","article-title":"Ambient awareness and knowledge acquisition: using social media to learn \u2018who knows what\u2019 and \u2018who knows whom\u2019","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"key":"key2023031806234398000_ref046","article-title":"A study on social overload in SNS: a perspective of reactance theory","year":"2017"},{"key":"key2023031806234398000_ref047","first-page":"2098","article-title":"The buffer effect of receiving social support on SNS exhaustion and SNS satisfaction: an exploratory study of the lonely and emotionally unstable","year":"2018"},{"key":"key2023031806234398000_ref048","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1016\/j.chb.2017.01.020","article-title":"Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm","volume":"70","year":"2017","journal-title":"Computers in Human Behavior"},{"key":"key2023031806234398000_ref049","article-title":"When social networking turns to social overload: explaining the stress, emotional exhaustion, and quitting behavior from social network sites' users","year":"2012"},{"key":"key2023031806234398000_ref050","article-title":"The negative side of ICT-enabled communication: the case of social interaction overload in online social networks","year":"2013"},{"issue":"5","key":"key2023031806234398000_ref051","first-page":"1","article-title":"Giving too much social support: social overload on social networking sites","volume":"24","year":"2014","journal-title":"European Journal of Information Systems"},{"key":"key2023031806234398000_ref052","first-page":"180","article-title":"The duality of the negative side of social networking sites: theorizing exhaustion and addiction as opposing factors influencing IT non-usage","volume-title":"Technostress: Theoretical Foundation and Empirical Evidence","year":"2014"},{"key":"key2023031806234398000_ref053","first-page":"95","article-title":"Explaining technical and social stressors in techno-social systems","volume-title":"Technostress: Theoretical Foundation and Empirical Evidence","year":"2014"},{"issue":"3","key":"key2023031806234398000_ref054","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1111\/isj.12068","article-title":"The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use","volume":"25","year":"2015","journal-title":"Information Systems Journal"},{"issue":"3","key":"key2023031806234398000_ref055","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1007\/BF00889026","article-title":"Residential density, social overload, and social withdrawal","volume":"6","year":"1978","journal-title":"Human Ecology"},{"issue":"1","key":"key2023031806234398000_ref056","doi-asserted-by":"crossref","first-page":"141","DOI":"10.2307\/3250982","article-title":"One road to turnover: an examination of work exhaustion in technology professionals","volume":"24","year":"2000","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2023031806234398000_ref057","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1108\/ITP-10-2012-0110","article-title":"Organizational members' use of social networking sites and job performance: an exploratory study","volume":"26","year":"2013","journal-title":"Information Technology and People"},{"issue":"1","key":"key2023031806234398000_ref058","first-page":"1","article-title":"Overload and exhaustion: classifying SNS discontinuance intentions","volume":"5","year":"2018","journal-title":"Cogent Psychology"},{"issue":"3","key":"key2023031806234398000_ref059","doi-asserted-by":"crossref","first-page":"390","DOI":"10.1108\/JEIM-10-2018-0215","article-title":"Disclosing the bright side of SNs in the workplace: a comparison between ESNs and public SNs in benefiting the organizations","volume":"32","year":"2019","journal-title":"Journal of Enterprise Information Management"},{"issue":"3","key":"key2023031806234398000_ref060","doi-asserted-by":"crossref","first-page":"244","DOI":"10.1080\/12460125.2016.1187548","article-title":"A categorization framework for a feature-level analysis of social network sites","volume":"25","year":"2016","journal-title":"Journal of Decision Systems"},{"issue":"1","key":"key2023031806234398000_ref061","doi-asserted-by":"crossref","first-page":"19","DOI":"10.14329\/apjis.2018.28.1.19","article-title":"Factors affecting individuals' intentions to discontinue social network services use","volume":"28","year":"2018","journal-title":"Asia Pacific Journal of Information Systems"},{"issue":"4","key":"key2023031806234398000_ref062","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1177\/014920638601200408","article-title":"Self-reports in organizational research: problems and prospects","volume":"12","year":"1986","journal-title":"Journal of Management"},{"issue":"5","key":"key2023031806234398000_ref063","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"The Journal of Applied Psychology"},{"issue":"4","key":"key2023031806234398000_ref064","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1287\/isre.1070.0165","article-title":"The consequences of technostress for End users in organizations: conceptual development and empirical validation","volume":"19","year":"2008","journal-title":"Information Systems Research"},{"issue":"3","key":"key2023031806234398000_ref065","doi-asserted-by":"crossref","first-page":"376","DOI":"10.1108\/IMR-04-2014-0148","article-title":"A critical look at the use of SEM in international business research","volume":"33","year":"2016","journal-title":"International Marketing Review"},{"issue":"2","key":"key2023031806234398000_ref066","doi-asserted-by":"crossref","first-page":"479","DOI":"10.1007\/s40685-018-0069-z","article-title":"Information overload in the information age: a review of the literature from business administration, business psychology, and related disciplines with a bibliometric approach and framework development","volume":"12","year":"2019","journal-title":"Business Research"},{"key":"key2023031806234398000_ref067","unstructured":"Shore, J. (2012), \u201cSocial media distractions cost U.S. Economy 650 billion\u201d, available at: https:\/\/mashable.com\/2012\/11\/02\/social-media-work-productivity\/ (accessed 11 March 2020)."},{"issue":"3","key":"key2023031806234398000_ref068","first-page":"303","article-title":"Impact of technostress on end-user satisfaction and performance","volume":"27","year":"2011","journal-title":"Journal of Management Information Systems"},{"key":"key2023031806234398000_ref069","doi-asserted-by":"crossref","first-page":"252","DOI":"10.1177\/1050651906287253","article-title":"Reconceptualizing e-mail overload","volume":"20","year":"2006","journal-title":"Journal of Business and Technical Communication"},{"issue":"4","key":"key2023031806234398000_ref070","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1145\/1053291.1053323","article-title":"Computer-related technostress in China","volume":"48","year":"2005","journal-title":"Communications of the ACM"},{"key":"key2023031806234398000_ref071","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1016\/j.dss.2014.11.002","article-title":"A theory of social media dependence: evidence from microblog users","volume":"69","year":"2015","journal-title":"Decision Support Systems"},{"key":"key2023031806234398000_ref072","volume-title":"Technostress: Coping with Technology @ Work, @ Home, @ Play","year":"1997"},{"key":"key2023031806234398000_ref073","unstructured":"Weitzel, T. (2014), \u201cForeword\u201d, in Maier, C. (Ed.), Technostress: Theoretical Foundation and Empirical Evidence, OttoFriedrich University, Bamberg, pp.\u00a07-8, available at: https:\/\/d-nb.info\/1066645345\/34 (accessed 2 December 2020)."},{"key":"key2023031806234398000_ref074","article-title":"Drivers and consequences of frustration when using social networking services: a quantitative analysis of Facebook users","year":"2015"},{"key":"key2023031806234398000_ref075","article-title":"The sources and consequences of mobile technostress in the workplace","year":"2014"},{"issue":"6","key":"key2023031806234398000_ref076","doi-asserted-by":"crossref","first-page":"1091","DOI":"10.1108\/ITP-10-2016-0237","article-title":"Excessive social media use at work: exploring the effects of social media overload on job performance","volume":"31","year":"2018","journal-title":"Information Technology and People"},{"issue":"4","key":"key2023031806234398000_ref077","first-page":"1","article-title":"Doing research in the (New) Middle East: sailing with the wind","volume":"25","year":"2011","journal-title":"Academy of Management Perspectives"},{"key":"key2023031806234398000_ref078","article-title":"Get tired of socializing as social animal? An empirical explanation on discontinuous usage behavior in social network services","year":"2015"},{"issue":"7","key":"key2023031806234398000_ref079","doi-asserted-by":"crossref","first-page":"904","DOI":"10.1016\/j.im.2016.03.006","article-title":"Do you get tired of socializing? An empirical explanation of discontinuous usage behavior in social network services","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"7","key":"key2023031806234398000_ref080","first-page":"1","article-title":"The influence of role stress on self-disclosure on social networking sites: a conservation of resources perspective","volume":"56","year":"2019","journal-title":"Information and Management"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-04-2021-0300\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-04-2021-0300\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:54:42Z","timestamp":1753394082000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/36\/2\/808-833\/181765"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,4,11]]},"references-count":83,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2022,4,11]]},"published-print":{"date-parts":[[2023,3,21]]}},"alternative-id":["10.1108\/ITP-04-2021-0300"],"URL":"https:\/\/doi.org\/10.1108\/itp-04-2021-0300","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[2022,4,11]]}}}