{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,22]],"date-time":"2026-04-22T05:50:29Z","timestamp":1776837029182,"version":"3.51.2"},"reference-count":70,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2023,7,20]],"date-time":"2023-07-20T00:00:00Z","timestamp":1689811200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2024,7,5]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In order to understand user technology upgrade behavior, this study integrates the retrospective and prospective sides of actions and proposes an inertia-mindfulness ambidexterity perspective to explore the antecedents of technology upgrade.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>An online survey was conducted to collect data from 520 Microsoft Windows users to test this research model. Structural equation modeling (SEM) approach was used to evaluate measurement model and structural model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Inertia can induce individuals' psychological reactance and thus reduce their intention to upgrade. In contrast, mindfulness can decrease users' psychological reactance and then motivate them to upgrade to a new version of technology. Finally, individuals' dissatisfaction with the current version of technology would weaken the negative impact of psychological reactance on upgrade intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study generates an inertia-mindfulness ambidexterity perspective to investigate the factors that influence user technology upgrade intention from both retrospective and prospective sides and then identifies psychological reactance as underlying mechanism to explain how inertia and mindfulness work. Finally, this study posits that user dissatisfaction with current version of technology can moderate the relationship between psychological reactance and technology upgrade intention.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-04-2022-0312","type":"journal-article","created":{"date-parts":[[2023,7,18]],"date-time":"2023-07-18T06:39:03Z","timestamp":1689662343000},"page":"2069-2091","source":"Crossref","is-referenced-by-count":2,"title":["Understanding the determinants of\u00a0technology upgrade: an\u00a0integration of retrospective and\u00a0prospective perspectives"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3895-0568","authenticated-orcid":false,"given":"Yan","family":"Zhang","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5206-9937","authenticated-orcid":false,"given":"Nan","family":"Wang","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8753-9268","authenticated-orcid":false,"given":"Yongqiang","family":"Sun","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,7,20]]},"reference":[{"issue":"4","key":"key2024070516381163300_ref001","doi-asserted-by":"crossref","first-page":"1081","DOI":"10.5465\/amj.2010.0879","article-title":"Looking backward instead of forward: aspiration-driven influences on the efficiency of the capital allocation process","volume":"56","year":"2013","journal-title":"Academy of Management Journal"},{"issue":"2","key":"key2024070516381163300_ref002","doi-asserted-by":"crossref","first-page":"371","DOI":"10.1080\/00213624.2004.11506696","article-title":"Old habits die hard: path dependency and behavioral lock-in","volume":"38","year":"2004","journal-title":"Journal of Economic Issues"},{"issue":"3","key":"key2024070516381163300_ref003","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"7-8","key":"key2024070516381163300_ref004","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1016\/j.im.2012.06.002","article-title":"User switching of information technology: a theoretical synthesis and empirical test","volume":"49","year":"2012","journal-title":"Information and Management"},{"key":"key2024070516381163300_ref005","volume-title":"A Theory of Psychological Reactance","year":"1966"},{"key":"key2024070516381163300_ref006","volume-title":"Psychological Reactance: A Theory of Freedom and Control","year":"1981"},{"issue":"2","key":"key2024070516381163300_ref007","first-page":"689","article-title":"Encouraging client's knowledge sharing in enterprise system post-implementation through psychological contract and entrepreneurial orientation","volume":"33","year":"2020","journal-title":"Information Technology and People"},{"issue":"4","key":"key2024070516381163300_ref008","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1287\/orsc.1070.0320","article-title":"Determinants of firms' backward- and forward-looking R&D search behavior","volume":"19","year":"2008","journal-title":"Organization Science"},{"key":"key2024070516381163300_ref009","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1016\/j.ijinfomgt.2018.09.001","article-title":"Understanding consumers' reactance of online personalized advertising: a new scheme of rational choice from a perspective of negative effects","volume":"44","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2024070516381163300_ref010","doi-asserted-by":"crossref","first-page":"449","DOI":"10.1016\/j.cpr.2010.11.003","article-title":"Does mindfulness training improve cognitive abilities? 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