{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,6]],"date-time":"2026-04-06T13:01:58Z","timestamp":1775480518355,"version":"3.50.1"},"reference-count":85,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2021,12,7]],"date-time":"2021-12-07T00:00:00Z","timestamp":1638835200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2022,12,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Despite the huge potential of social media, its functionality and impact for enhanced risk communication remain unclear. Drawing on dialogic theory by integrating both \u201cspeak from power\u201d and \u201cspeak to power\u201d measurements, the article aims to propose a systematic framework to address this issue.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The impact of social media on risk communication is measured by the correlation between \u201cspeak from power\u201d and \u201cspeak to power\u201d levels, where the former primarily spoke to two facets of the risk communication process \u2013 rapidness and attentiveness, and the latter was benchmarked against popularity and commitment. The framework was empirically validated with data relating to coronavirus disease (COVID-19) risk communication in 25,024 selected posts on 17 official provincial Weibo accounts in China.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The analysis results suggest the relationship between the \u201cspeak from power\u201d and \u201cspeak to power\u201d is mixed rather than causality, which confirms that neither the outcome-centric nor the process-centric method alone can render a full picture of government\u2013public interconnectivity. Besides, the proposed interconnectivity matrix reveals that two provinces have evidenced the formation of government\u2013public mutuality, which provides empirical evidence that dialogic relationships could exist in social media during risk communication.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The authors' study proposed a prototype framework that underlines the need that the impact of social media on risk communication should and must be assessed through a combination of process and outcome or interconnectivity. The authors further divide the impact of social media on risk communication into dialogue enabler, \u201cspeak from power\u201d booster, \u201cspeak to power\u201d channel and mass media alternative.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-05-2021-0363","type":"journal-article","created":{"date-parts":[[2021,12,7]],"date-time":"2021-12-07T00:21:41Z","timestamp":1638836501000},"page":"2518-2540","source":"Crossref","is-referenced-by-count":9,"title":["Toward dialogue through a holistic measuring framework \u2013 the impact of social media on risk communication in the COVID-19"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1074-0454","authenticated-orcid":false,"given":"Ruilin","family":"Zhu","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9700-4371","authenticated-orcid":false,"given":"Yanqing","family":"Song","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9744-0752","authenticated-orcid":false,"given":"Shuang","family":"He","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3432-8659","authenticated-orcid":false,"given":"Xuan","family":"Hu","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4258-3577","authenticated-orcid":false,"given":"Wangsu","family":"Hu","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8663-8026","authenticated-orcid":false,"given":"Bingsheng","family":"Liu","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,12,7]]},"reference":[{"issue":"9","key":"key2022120511150327500_ref001","doi-asserted-by":"crossref","first-page":"1289","DOI":"10.1080\/14719037.2015.1100320","article-title":"A measurement framework for assessing the contribution of social media to public engagement: an empirical analysis on Facebook","volume":"18","year":"2016","journal-title":"Public Management Review"},{"issue":"3","key":"key2022120511150327500_ref002","first-page":"1","article-title":"Dialogic communication through \u2018Pinning\u2019: an analysis of top 10 most followed organizations Pinterest profiles","volume":"9","year":"2015","journal-title":"Public Relations Journal"},{"key":"key2022120511150327500_ref003","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/j.techfore.2014.08.013","article-title":"Social media in Saudi Arabia: exploring its use during two natural disasters","volume":"95","year":"2015","journal-title":"Technological Forecasting and Social Change"},{"key":"key2022120511150327500_ref004","volume-title":"Point, Click, and Vote: the Future of Internet Voting","year":"2003"},{"key":"key2022120511150327500_ref005","doi-asserted-by":"crossref","first-page":"106424","DOI":"10.1016\/j.chb.2020.106424","article-title":"COVID-19 and digital inequalities: reciprocal impacts and mitigation strategies","volume":"111","year":"2020","journal-title":"Computers in Human Behavior"},{"issue":"7","key":"key2022120511150327500_ref006","doi-asserted-by":"crossref","first-page":"1003","DOI":"10.1080\/14719037.2011.589615","article-title":"Caught by surprise? Micro-mobilization, new media and the management of strategic surprises","volume":"13","year":"2011","journal-title":"Public Management Review"},{"issue":"2","key":"key2022120511150327500_bib76","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/j.jsis.2007.12.002","article-title":"Trust and risk in e-government adoption","volume":"17","year":"2008","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"key2022120511150327500_ref007","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1016\/j.giq.2011.04.004","article-title":"The impact of polices on government social media usage: issues, challenges, and recommendations","volume":"29","year":"2012","journal-title":"Government Information Quarterly"},{"key":"key2022120511150327500_ref008","volume-title":"The Crisis of Public Communication","year":"2002"},{"issue":"5","key":"key2022120511150327500_ref009","doi-asserted-by":"crossref","first-page":"787","DOI":"10.1108\/OIR-03-2012-0054","article-title":"A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page","volume":"37","year":"2013","journal-title":"Online Information Review"},{"key":"key2022120511150327500_ref010","article-title":"Augmenting social media accessibility","year":"2009"},{"issue":"5","key":"key2022120511150327500_ref011","doi-asserted-by":"crossref","first-page":"846","DOI":"10.1111\/j.1540-6210.2007.00773.x","article-title":"Beyond engagement and participation: user and community coproduction of public services","volume":"67","year":"2007","journal-title":"Public Administration Review"},{"key":"key2022120511150327500_ref012","volume-title":"I and Thou","year":"1923"},{"issue":"10","key":"key2022120511150327500_bib87","doi-asserted-by":"crossref","first-page":"1639","DOI":"10.1080\/1369118X.2012.710245","article-title":"The stress potential of social media in the workplace","volume":"16","year":"2013","journal-title":"Information, Communication and Society"},{"key":"key2022120511150327500_bib77","article-title":"Tracking social media discourse about the covid-19 pandemic: development of a public coronavirus twitter data set","year":"2020"},{"issue":"1","key":"key2022120511150327500_ref013","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1016\/j.iheduc.2011.06.001","article-title":"'Breaking Ground' in the use of social media: a case study of a university earthquake response to inform educational design with Facebook","volume":"15","year":"2012","journal-title":"The Internet and Higher Education"},{"issue":"1-4","key":"key2022120511150327500_bib78","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1080\/10911359.2020.1781015","article-title":"Characterizing public emotions and sentiments in COVID-19 environment: a case study of India","volume":"31","year":"2021","journal-title":"Journal of Human Behavior in the Social Environment"},{"key":"key2022120511150327500_ref014","doi-asserted-by":"crossref","unstructured":"DiClemente, R.J. and Jackson, J.M. (2016), \u201cRisk communication\u201d, International Encyclopedia of Public Health, Elsevier, Amsterdam, pp.\u00a0378-382.","DOI":"10.1016\/B978-0-12-803678-5.00389-1"},{"key":"key2022120511150327500_ref015","unstructured":"Facebook (2021), \u201cFacebook reports second quarter 2021 results\u201d, available at: https:\/\/investor.fb.com\/investor-news\/press-release-details\/2021\/facebook-reports-second-quarter-2021-results\/default.aspx."},{"issue":"4","key":"key2022120511150327500_ref016","first-page":"787","article-title":"The limits of social media for public administration research and practice","volume":"81","year":"2020","journal-title":"Public Administration Review"},{"issue":"6","key":"key2022120511150327500_ref017","doi-asserted-by":"crossref","first-page":"815","DOI":"10.1080\/14719037.2011.642628","article-title":"Electronic participation technologies and perceived outcomes for local government managers","volume":"14","year":"2012","journal-title":"Public Management Review"},{"issue":"8","key":"key2022120511150327500_ref018","doi-asserted-by":"crossref","first-page":"1348","DOI":"10.1177\/1461444812472322","article-title":"The like economy: social buttons and the data-intensive web","volume":"15","year":"2013","journal-title":"New Media and Society"},{"issue":"2","key":"key2022120511150327500_ref019","doi-asserted-by":"crossref","first-page":"150","DOI":"10.1016\/j.pubrev.2008.11.003","article-title":"University websites and dialogic features for building relationships with potential students","volume":"35","year":"2009","journal-title":"Public Relations Review"},{"issue":"3","key":"key2022120511150327500_ref020","doi-asserted-by":"crossref","first-page":"362","DOI":"10.2753\/ATP1084-1806330303","article-title":"'You have one friend request' an exploration of power and citizen engagement in local governments' use of social media","volume":"33","year":"2011","journal-title":"Administrative Theory and Praxis"},{"issue":"1","key":"key2022120511150327500_ref021","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1177\/1461444816645652","article-title":"Using social media to enhance citizen engagement with local government: Twitter or Facebook?","volume":"20","year":"2018","journal-title":"New Media and Society"},{"issue":"1","key":"key2022120511150327500_ref022","first-page":"411","article-title":"spaCy 2: natural language understanding with Bloom embeddings, convolutional neural networks and incremental parsing","volume":"7","year":"2017","journal-title":"To Appear"},{"key":"key2022120511150327500_bib85","first-page":"283","article-title":"Twitter and its usage for dialogic stakeholder communication by MNCs and NGOs","volume-title":"Communicating Corporate Social Responsibility: Perspectives and Practice (Critical Studies on Corporate Responsibility, Governance and Sustainability)","year":"2014"},{"key":"key2022120511150327500_ref024","doi-asserted-by":"crossref","unstructured":"Irwin, A. (2021), \u201cRisk, science and public communication: third-order thinking about scientific culture\u201d, Routledge Handbook of Public Communication of Science and Technology, Routledge, Oxfordshire, pp.\u00a0147-162.","DOI":"10.4324\/9781003039242-9-9"},{"key":"key2022120511150327500_ref025","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10410236.2021.1956792","article-title":"Interpersonal communication influence on health-Protective behaviors amid the COVID-19 crisis","year":"2021","journal-title":"Health Communication"},{"issue":"4","key":"key2022120511150327500_ref026","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1016\/j.giq.2012.06.002","article-title":"Social media use by government: from the routine to the critical","volume":"29","year":"2012","journal-title":"Government Information Quarterly"},{"key":"key2022120511150327500_bib86","volume-title":"VV AA, Prospect of Public Relations Science","year":"2017"},{"issue":"3","key":"key2022120511150327500_ref028","doi-asserted-by":"crossref","first-page":"321","DOI":"10.1016\/S0363-8111(99)80143-X","article-title":"Building dialogic relationships through the World wide web","volume":"24","year":"1998","journal-title":"Public Relations Review"},{"issue":"1","key":"key2022120511150327500_ref029","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1016\/S0363-8111(02)00108-X","article-title":"Toward a dialogic theory of public relations","volume":"28","year":"2002","journal-title":"Public Relations Review"},{"key":"key2022120511150327500_bib79","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1016\/j.chb.2014.02.039","article-title":"Situational crisis communication and interactivity: usage and effectiveness of Facebook for crisis management by Fortune 500 companies","volume":"35","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2022120511150327500_ref030","doi-asserted-by":"crossref","first-page":"328","DOI":"10.1080\/14719037.2013.822530","article-title":"Effect of the government's use of social media on the reliability of the government: focus on twitter","volume":"17","year":"2015","journal-title":"Public Management Review"},{"issue":"3","key":"key2022120511150327500_ref031","doi-asserted-by":"crossref","first-page":"502","DOI":"10.1177\/1461444814545073","article-title":"User engagement with online news: conceptualizing interactivity and exploring the relationship between online news videos and user comments","volume":"18","year":"2016","journal-title":"New Media and Society"},{"issue":"4","key":"key2022120511150327500_ref032","doi-asserted-by":"crossref","first-page":"492","DOI":"10.1016\/j.giq.2012.06.001","article-title":"An open government maturity model for social media-based public engagement","volume":"29","year":"2012","journal-title":"Government Information Quarterly"},{"issue":"5","key":"key2022120511150327500_ref033","article-title":"Public engagement and government responsiveness in the communications about COVID-19 during the early epidemic stage in China: infodemiology study on social media data","volume":"22","year":"2020","journal-title":"Journal of Medical Internet Research"},{"key":"key2022120511150327500_ref034","volume-title":"Behavioral Foundations of Community Emergency Planning","year":"1992"},{"issue":"1","key":"key2022120511150327500_ref035","first-page":"9","article-title":"Social media in disaster communication: a case study of strategies, barriers, and ethical implications","volume":"20","year":"2019","journal-title":"Journal of Public Affairs"},{"issue":"2","key":"key2022120511150327500_ref036","doi-asserted-by":"crossref","first-page":"288","DOI":"10.1080\/14719037.2012.691010","article-title":"The diffusion of government microblogging: evidence from Chinese municipal police bureaus","volume":"15","year":"2013","journal-title":"Public Management Review"},{"issue":"3","key":"key2022120511150327500_ref037","doi-asserted-by":"crossref","first-page":"319","DOI":"10.36941\/ajis-2021-0087","article-title":"Analysis of the intensity of communication and coordination of government officials on twitter social media during the Covid-19 handling in Indonesia","volume":"10","year":"2021","journal-title":"Academic Journal of Interdisciplinary Studies"},{"key":"key2022120511150327500_ref038","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1016\/j.compenvurbsys.2018.11.001","article-title":"Social media data: challenges, opportunities and limitations in urban studies","volume":"74","year":"2019","journal-title":"Computers, Environment and Urban Systems"},{"issue":"3","key":"key2022120511150327500_ref039","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1016\/j.pubrev.2009.03.008","article-title":"Fulfilling the dialogic promise: a ten-year reflective survey on dialogic internet principles","volume":"35","year":"2009","journal-title":"Public Relations Review"},{"issue":"3","key":"key2022120511150327500_bib80","doi-asserted-by":"crossref","first-page":"496","DOI":"10.1016\/j.giq.2017.06.001","article-title":"Mapping government social media research and moving it forward: a framework and a research agenda","volume":"34","year":"2017","journal-title":"Government Information Quarterly"},{"issue":"4","key":"key2022120511150327500_ref040","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1016\/j.giq.2013.05.015","article-title":"A framework for interpreting social media interactions in the public sector","volume":"30","year":"2013","journal-title":"Government Information Quarterly"},{"issue":"1","key":"key2022120511150327500_ref041","doi-asserted-by":"crossref","first-page":"62","DOI":"10.2307\/2960271","article-title":"Media exposure and political discussion in US elections","volume":"57","year":"1995","journal-title":"The Journal of Politics"},{"key":"key2022120511150327500_ref042","unstructured":"Nature (2020), \u201cCoronavirus: the first three months as it happened\u201d, available at: https:\/\/www.nature.com\/articles\/d41586-020-00154-w."},{"key":"key2022120511150327500_ref043","volume-title":"Caring: A Feminine Approach to Ethics and Moral Education","year":"1986"},{"issue":"1","key":"key2022120511150327500_ref044","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1111\/j.1540-6210.2005.00431.x","article-title":"Advancing e\u2010government at the grassroots: tortoise or hare?","volume":"65","year":"2005","journal-title":"Public Administration Review"},{"key":"key2022120511150327500_ref045","unstructured":"NRP.org (2020a), \u201cChinese authorities begin quarantine of Wuhan city as coronavirus cases multiply\u201d, available at: https:\/\/www.npr.org\/2020\/01\/23\/798789671\/chinese-authorities-begin-quarantine-of-wuhan-city-as-coronavirus-cases-multiply."},{"key":"key2022120511150327500_ref046","unstructured":"NRP.org (2020b), \u201cNew coronavirus disease officially named COVID-19 by the World Health Organization\u201d, available at: https:\/\/www.npr.org\/sections\/goatsandsoda\/2020\/02\/11\/802352351\/new-coronavirus-gets-an-official-name-from-the-world-health-organization."},{"key":"key2022120511150327500_ref047","article-title":"Citizen communications in crisis: anticipating a future of ICT-supported public participation","year":"2007"},{"key":"key2022120511150327500_ref048","doi-asserted-by":"crossref","unstructured":"P\u00e9rez, C.C., Bol\u00edvar, M.P.R. and Hern\u00e1ndez, A.M.L. (2012), \u201cThe use of Web 2.0 to transform public services delivery: the case of Spain\u201d, Web 2.0 Technologies and Democratic Governance, Springer, New York, NY, pp.\u00a041-61.","DOI":"10.1007\/978-1-4614-1448-3_4"},{"issue":"2-3","key":"key2022120511150327500_bib81","first-page":"211","article-title":"Disaster management and community planning, and public participation: how to achieve sustainable hazard mitigation","volume":"28","year":"2003","journal-title":"Natural Hazards"},{"key":"key2022120511150327500_ref049","article-title":"A theory of public relations ethics","year":"1990"},{"issue":"4","key":"key2022120511150327500_ref050","doi-asserted-by":"crossref","first-page":"504","DOI":"10.1016\/j.giq.2012.07.002","article-title":"Understanding risks, benefits, and strategic alternatives of social media applications in the public sector","volume":"29","year":"2012","journal-title":"Government Information Quarterly"},{"key":"key2022120511150327500_ref051","doi-asserted-by":"crossref","first-page":"101176","DOI":"10.1016\/j.ijdrr.2019.101176","article-title":"Understanding communication dynamics on Twitter during natural disasters: a case study of Hurricane Sandy","volume":"37","year":"2019","journal-title":"International Journal of Disaster Risk Reduction"},{"issue":"1","key":"key2022120511150327500_ref052","doi-asserted-by":"crossref","first-page":"108","DOI":"10.1287\/isre.1120.0460","article-title":"The effect of customers' social media participation on customer visit frequency and profitability: an empirical investigation","volume":"24","year":"2013","journal-title":"Information Systems Research"},{"issue":"2","key":"key2022120511150327500_ref053","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1037\/h0045357","article-title":"The necessary and sufficient conditions of therapeutic personality change","volume":"21","year":"1957","journal-title":"Journal of Consulting Psychology"},{"issue":"1","key":"key2022120511150327500_ref054","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1177\/016224390002500101","article-title":"Public participation methods: a framework for evaluation","volume":"25","year":"2000","journal-title":"Science, Technology, and Human Values"},{"issue":"4","key":"key2022120511150327500_ref055","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1016\/j.pubrev.2010.08.004","article-title":"Dialogic communication in 140 characters or less: how Fortune 500 companies engage stakeholders using Twitter","volume":"36","year":"2010","journal-title":"Public Relations Review"},{"issue":"4","key":"key2022120511150327500_ref056","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1007\/s10799-012-0130-0","article-title":"An emergency response decision support system framework for application in e-government","volume":"13","year":"2012","journal-title":"Information Technology and Management"},{"issue":"11","key":"key2022120511150327500_ref057","doi-asserted-by":"crossref","first-page":"1680","DOI":"10.1080\/1369118X.2016.1253762","article-title":"The use of Facebook for information seeking, decision support, and self-organization following a significant disaster","volume":"20","year":"2017","journal-title":"Information, Communication and Society"},{"key":"key2022120511150327500_ref058","doi-asserted-by":"crossref","unstructured":"\u015eirin, H. and \u00d6zkan, S. (2021), \u201cRisk communication and media in pandemics\u201d, Handbook of Research on Representing Health and Medicine in Modern Media, IGI Global, Ankara, pp.\u00a0140-149.","DOI":"10.4018\/978-1-7998-6825-5.ch009"},{"issue":"1","key":"key2022120511150327500_ref059","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1016\/j.giq.2012.09.001","article-title":"Social media use in the US executive branch","volume":"30","year":"2013","journal-title":"Government Information Quarterly"},{"issue":"Feb","key":"key2022120511150327500_ref060","first-page":"105","article-title":"Conflict intensity, media sensitivity and the validity of newspaper data","volume":"43","year":"1977","journal-title":"American Sociological Review"},{"key":"key2022120511150327500_ref061","volume-title":"Notes on a Dialogue: Twenty Years of Digital Dialogic Communication Research in Public Relations","year":"2018"},{"issue":"4","key":"key2022120511150327500_ref062","first-page":"3","article-title":"Role of social media on information accessibility","volume":"8","year":"2016","journal-title":"Pacific Asia Journal of the Association for Information Systems"},{"issue":"3","key":"key2022120511150327500_ref063","doi-asserted-by":"crossref","first-page":"354","DOI":"10.1111\/j.1540-6210.2006.00594.x","article-title":"The effects of e\u2010government on trust and confidence in government","volume":"66","year":"2006","journal-title":"Public Administration Review"},{"key":"key2022120511150327500_ref064","volume-title":"Without Food, There Can Be No Exit from the Pandemic","year":"2020"},{"issue":"2","key":"key2022120511150327500_ref065","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1111\/j.1540-6210.2007.00712.x","article-title":"When public participation in administration leads to trust: an empirical assessment of managers' perceptions","volume":"67","year":"2007","journal-title":"Public Administration Review"},{"issue":"2","key":"key2022120511150327500_ref066","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1016\/j.giq.2013.11.007","article-title":"Social media effects on fostering online civic engagement and building citizen trust and trust in institutions","volume":"31","year":"2014","journal-title":"Government Information Quarterly"},{"key":"key2022120511150327500_ref067","unstructured":"WeiboCorporation (2020), \u201cWeibo reports first quarter 2020 unaudited financial results\u201d, available at: https:\/\/weibocorporation.gcs-web.com\/news-releases\/news-release-details\/weibo-reports-third-quarter-2019-unaudited-financial-results (accessed 14 November 2020)."},{"issue":"3","key":"key2022120511150327500_ref068","first-page":"371","article-title":"Linking citizen satisfaction with e-government and trust in government","volume":"15","year":"2005","journal-title":"Journal of Public Administration Research and Theory"},{"issue":"1","key":"key2022120511150327500_bib82","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1111\/j.1540-6210.2004.00343.x","article-title":"E-government and the transformation of service delivery and citizen attitudes","volume":"64","year":"2004","journal-title":"Public Administration Review"},{"key":"key2022120511150327500_ref069","unstructured":"WHO (2020), \u201cStatement on the second meeting of the International Health Regulations (2005) Emergency Committee regarding the outbreak of novel coronavirus (2019-nCoV)\u201d, available at: https:\/\/www.who.int\/news-room\/detail\/30-01-2020-statement-on-the-second-meeting-of-the-international-health-regulations-(2005)-emergency-committee-regarding-the-outbreak-of-novel-coronavirus-(2019-ncov."},{"issue":"1-2","key":"key2022120511150327500_bib83","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/1062726X.2018.1455146","article-title":"A systematic analysis of research applying \u2018principles of dialogic communication\u2019 to organizational websites, blogs, and social media: implications for theory and practice","volume":"30","year":"2018","journal-title":"Journal of Public Relations Research"},{"key":"key2022120511150327500_ref070","unstructured":"XinhuaNet (2020a), \u201cTop-level response to coronavirus activated in 30 Chinese provincial-level regions\u201d, available at: http:\/\/www.xinhuanet.com\/english\/2020-01\/26\/c_138734639.htm."},{"key":"key2022120511150327500_ref071","unstructured":"XinhuaNet (2020b), \u201cXi orders resolute efforts to curb virus spread\u201d, available at: http:\/\/www.xinhuanet.com\/english\/2020-01\/20\/c_138721535.htm."},{"issue":"1","key":"key2022120511150327500_ref072","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1016\/j.acalib.2014.10.012","article-title":"Applications of mobile social media: WeChat among academic libraries in China","volume":"41","year":"2015","journal-title":"The Journal of Academic Librarianship"},{"issue":"6","key":"key2022120511150327500_bib84","doi-asserted-by":"crossref","first-page":"1448","DOI":"10.1111\/poms.13171","article-title":"The kindness of commenters: an empirical study of the effectiveness of perceived and received support for weight\u2010loss outcomes","volume":"29","year":"2020","journal-title":"Production and Operations Management"},{"issue":"10","key":"key2022120511150327500_ref073","doi-asserted-by":"crossref","first-page":"2514","DOI":"10.1111\/poms.13064","article-title":"Social media for disaster management: operational value of the social conversation","volume":"28","year":"2019","journal-title":"Production Operations Management"},{"issue":"2","key":"key2022120511150327500_ref074","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1016\/j.giq.2013.10.007","article-title":"A critical examination of social media adoption in government: introducing omnipresence","volume":"31","year":"2014","journal-title":"Government Information Quarterly"},{"key":"key2022120511150327500_ref075","doi-asserted-by":"crossref","first-page":"S106","DOI":"10.1016\/j.giq.2014.01.011","article-title":"Innovation through social media in the public sector: information and interactions","volume":"31","year":"2014","journal-title":"Government Information Quarterly"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-05-2021-0363\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-05-2021-0363\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:54:52Z","timestamp":1753394092000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/35\/7\/2518-2540\/178052"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,12,7]]},"references-count":85,"journal-issue":{"issue":"7","published-online":{"date-parts":[[2021,12,7]]},"published-print":{"date-parts":[[2022,12,7]]}},"alternative-id":["10.1108\/ITP-05-2021-0363"],"URL":"https:\/\/doi.org\/10.1108\/itp-05-2021-0363","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[2021,12,7]]}}}