{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,10]],"date-time":"2025-11-10T07:25:45Z","timestamp":1762759545561,"version":"build-2065373602"},"reference-count":60,"publisher":"Emerald","issue":"7","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,11,12]]},"abstract":"\n Purpose<\/jats:title>\n Business analytics (BA) is a new frontier of technology development and has enormous potential for value creation. Information systems research shows ample evidence of its positive business impacts and organizational performance. However, there is limited understanding of how decision-makers or users of BA outcomes actually engage with data analysts in the process of data-driven insight generation and how they improve their understanding of business environments using BA outcomes. To aid this engagement and understanding, this study investigates the interaction between decision-makers and data analysts when they attempt to uncover data capacities and business needs and acquire business insights from BA tools.<\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n This study employs an interpretive field study with thematic analysis. The authors conducted interviews with 31 participants who all relied on BA in their daily decisions. The study participants were engaged in different BA roles, including data analysts and decision-makers. They validated the applicability and usefulness of our findings through a focus group with eight practitioners, including decision-makers and data analysts from the same companies.<\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n This study proposes a process model of data-driven sensemaking and sensegiving based on Weick\u2019s sensemaking framework. The findings exhibit that decision-makers are engaged in sensemaking by identifying areas of focus, determining BA scope, evaluating generated insights and turning BA into action. The findings also show that data analysts engage in sensemaking by consolidating data, data understanding, preparing preliminary outcomes and generating actionable reports. This study shows how sensemaking processes and sensegiving activities work together over time through immediate enactment, selection and decision cycles.<\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n This study is a first attempt to understand interactions in the context of BA using the perspective of sensemaking and sensegiving.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/itp-05-2023-0452","type":"journal-article","created":{"date-parts":[[2024,8,29]],"date-time":"2024-08-29T03:27:20Z","timestamp":1724902040000},"page":"2637-2663","source":"Crossref","is-referenced-by-count":0,"title":["Data-driven sensegiving and\u00a0sensemaking: a\u00a0phenomenological investigation"],"prefix":"10.1108","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1988-2192","authenticated-orcid":true,"given":"Morteza","family":"Namvar","sequence":"first","affiliation":[{"name":"The University of Queensland , ,","place":["Brisbane, Australia"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4853-5146","authenticated-orcid":true,"given":"Ghiyoung P.","family":"Im","sequence":"additional","affiliation":[{"name":"University of Louisville , , ,","place":["Louisville, Kentucky, USA"]}]},{"ORCID":"https:\/\/orcid.org\/0009-0002-8987-6887","authenticated-orcid":true,"given":"Jingqi (Celeste)","family":"Li","sequence":"additional","affiliation":[{"name":"The University of Queensland , ,","place":["Brisbane, Australia"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3931-466X","authenticated-orcid":true,"given":"Claris","family":"Chung","sequence":"additional","affiliation":[{"name":"University of Canterbury , ,","place":["Christchurch, New Zealand"]}]}],"member":"140","published-online":{"date-parts":[[2024,9,2]]},"reference":[{"issue":"3","key":"2025111002222420800_ref001","doi-asserted-by":"publisher","first-page":"349","DOI":"10.1177\/0170840609357380","article-title":"Narrative construction as sensemaking: how a central bank thinks","volume":"31","author":"Abolafia","year":"2010","journal-title":"Organization Studies"},{"issue":"2","key":"2025111002222420800_ref002","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1057\/palgrave.jit.2000035","article-title":"A critical analysis of decision support systems research","volume":"20","author":"Arnott","year":"2005","journal-title":"Journal of Information Technology"},{"issue":"2","key":"2025111002222420800_ref003","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1108\/mrr-03-2019-0106","article-title":"Storytelling, business analytics and big data interpretation: literature review and theoretical propositions","volume":"43","author":"Boldosova","year":"2019","journal-title":"Management Research Review"},{"issue":"3","key":"2025111002222420800_ref059","doi-asserted-by":"crossref","first-page":"384","DOI":"10.1109\/TEM.2015.2441875","article-title":"Linking business analytics to decision making effectiveness: a path model analysis","volume":"62","author":"Cao","year":"2015","journal-title":"IEEE Transactions on Engineering Management"},{"key":"2025111002222420800_ref004","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.dss.2013.07.005","article-title":"A complexity theory approach to IT-enabled services (IESs) and service innovation: business analytics as an illustration of IES","volume":"57","author":"Chae","year":"2014","journal-title":"Decision Support Systems"},{"issue":"2","key":"2025111002222420800_ref005","doi-asserted-by":"crossref","first-page":"874","DOI":"10.1108\/ITP-08-2020-0603","article-title":"How does business analytics contribute to organisational performance and business value? A resource-based view","volume":"37","author":"Chatterjee","year":"2024","journal-title":"Information Technology and People"},{"article-title":"Insight driven organisation: 2019 Italy survey report: benchmarking your analytics","year":"2019","author":"Deloitte","key":"2025111002222420800_ref006"},{"issue":"3","key":"2025111002222420800_ref007","doi-asserted-by":"publisher","first-page":"1207","DOI":"10.1016\/j.dss.2012.09.001","article-title":"Success factors for information logistics strategy\u2014an empirical investigation","volume":"54","author":"Dinter","year":"2013","journal-title":"Decision Support Systems"},{"issue":"2","key":"2025111002222420800_ref008","doi-asserted-by":"publisher","first-page":"329","DOI":"10.25300\/misq\/2014\/38.2.01","article-title":"Digital innovation as a fundamental and powerful concept in the information systems curriculum","volume":"38","author":"Fichman","year":"2014","journal-title":"MIS Quarterly"},{"issue":"2-3","key":"2025111002222420800_ref009","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1007\/s10479-020-03812-4","article-title":"Big data analytics-enabled sensing capability and organizational outcomes: assessing the mediating effects of business analytics culture","volume":"333","author":"Fosso Wamba","year":"2024","journal-title":"Annals of Operations Research"},{"key":"2025111002222420800_ref010","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.dss.2019.03.004","article-title":"Does data analytics use improve firm decision making quality? The role of knowledge sharing and data analytics competency","volume":"120","author":"Ghasemaghaei","year":"2019","journal-title":"Decision Support Systems"},{"issue":"1","key":"2025111002222420800_ref011","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1016\/j.jsis.2017.10.001","article-title":"Data analytics competency for improving firm decision making performance","volume":"27","author":"Ghasemaghaei","year":"2017","journal-title":"The Journal of Strategic Information Systems"},{"issue":"6","key":"2025111002222420800_ref012","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1002\/smj.4250120604","article-title":"Sensemaking and sensegiving in strategic change initiation","volume":"12","author":"Gioia","year":"1991","journal-title":"Strategic Management Journal"},{"issue":"1","key":"2025111002222420800_ref013","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1177\/1094428112452151","article-title":"Seeking qualitative rigor in inductive research: notes on the Gioia methodology","volume":"16","author":"Gioia","year":"2013","journal-title":"Organizational Research Methods"},{"issue":"3","key":"2025111002222420800_ref014","doi-asserted-by":"crossref","first-page":"iii","DOI":"10.25300\/MISQ\/2014\/38.3.E0","article-title":"Editor's comments: big data and IS research","volume":"38","author":"Goes","year":"2014","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025111002222420800_ref015","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1080\/07421222.2018.1451951","article-title":"Creating strategic business value from big data analytics: a research framework","volume":"35","author":"Grover","year":"2018","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"2025111002222420800_ref016","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1016\/j.jsis.2017.07.003","article-title":"Debating big data: a literature review on realizing value from big data","volume":"26","author":"G\u00fcnther","year":"2017","journal-title":"The Journal of Strategic Information Systems"},{"issue":"8","key":"2025111002222420800_ref017","doi-asserted-by":"publisher","first-page":"1049","DOI":"10.1016\/j.im.2016.07.004","article-title":"Toward the development of a big data analytics capability","volume":"53","author":"Gupta","year":"2016","journal-title":"Information and Management"},{"issue":"6","key":"2025111002222420800_ref018","doi-asserted-by":"publisher","first-page":"1057","DOI":"10.1016\/0149-2063(95)90022-5","article-title":"Metaphors and mental models: sensemaking and sensegiving in innovative and entrepreneurial activities","volume":"21","author":"Hill","year":"1995","journal-title":"Journal of Management"},{"issue":"2","key":"2025111002222420800_ref019","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/249220","article-title":"The nature of organizational decision making and the design of decision support systems","volume":"5","author":"Huber","year":"1981","journal-title":"MIS Quarterly"},{"key":"2025111002222420800_ref020","first-page":"1","volume-title":"Context Sensitive Decision Support Systems","author":"Humphreys","year":"1998"},{"issue":"1","key":"2025111002222420800_ref021","doi-asserted-by":"publisher","DOI":"10.17705\/1cais.03744","article-title":"The critical role of external validity in advancing organizational theorizing\u202c","volume":"37","author":"Im","year":"2015","journal-title":"Communications of the Association for Information Systems"},{"key":"2025111002222420800_ref022","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2022.102479","article-title":"Integrating human knowledge into artificial intelligence for complex and ill-structured problems: informed artificial intelligence","volume":"64","author":"Johnson","year":"2022","journal-title":"International Journal of Information Management"},{"issue":"5","key":"2025111002222420800_ref023","doi-asserted-by":"publisher","first-page":"643","DOI":"10.1016\/j.im.2018.01.005","article-title":"Business analytics and business value: a comparative case study","volume":"55","author":"Krishnamoorthi","year":"2018","journal-title":"Information and Management"},{"issue":"4","key":"2025111002222420800_ref024","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1007\/s12599-015-0412-2","article-title":"Prescriptive control of business processes: new potentials through predictive analytics of big data in the process manufacturing industry","volume":"58","author":"Krumeich","year":"2016","journal-title":"Business and Information Systems Engineering"},{"issue":"3","key":"2025111002222420800_ref025","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1080\/07421222.1993.11518014","article-title":"Executive information systems: their impact on executive decision making","volume":"10","author":"Leidner","year":"1993","journal-title":"Journal of Management Information Systems"},{"key":"2025111002222420800_ref060","doi-asserted-by":"crossref","DOI":"10.1016\/j.techfore.2021.121355","article-title":"Evaluating the impact of big data analytics usage on the decision-making quality of organizations","volume":"175","author":"Li","year":"2022","journal-title":"Technological Forecasting and Social Change"},{"issue":"1","key":"2025111002222420800_ref026","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1080\/19416520.2014.873177","article-title":"Sensemaking in organizations: taking stock and moving forward","volume":"8","author":"Maitlis","year":"2014","journal-title":"The Academy of Management Annals"},{"issue":"10","key":"2025111002222420800_ref056","first-page":"60","article-title":"Big data: the management revolution","volume":"90","author":"McAfee","year":"2012","journal-title":"Harvard Business Review"},{"key":"2025111002222420800_ref027","doi-asserted-by":"crossref","DOI":"10.4324\/9780203491829","volume-title":"The World of Perception","author":"Merleau-Ponty","year":"2004","edition":"Translated ed."},{"key":"2025111002222420800_ref028","doi-asserted-by":"crossref","DOI":"10.4135\/9781412995658","volume-title":"Phenomenological Research Methods","author":"Moustakas","year":"1994"},{"issue":"1","key":"2025111002222420800_ref029","doi-asserted-by":"publisher","first-page":"330","DOI":"10.17705\/1cais.038120","article-title":"Using business intelligence to support the process of organizational sensemaking","volume":"38","author":"Namvar","year":"2016","journal-title":"Communications of the Association for Information Systems"},{"issue":"6","key":"2025111002222420800_ref030","doi-asserted-by":"publisher","first-page":"1615","DOI":"10.1108\/itp-10-2020-0735","article-title":"Sensegiving in organizations via the use of business analytics","volume":"34","author":"Namvar","year":"2021","journal-title":"Information Technology and People"},{"key":"2025111002222420800_ref031","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2022.102566","article-title":"Beyond effective use: integrating wise reasoning in machine learning development","volume":"69","author":"Namvar","year":"2022","journal-title":"International Journal of Information Management"},{"issue":"2","key":"2025111002222420800_ref032","doi-asserted-by":"publisher","first-page":"249","DOI":"10.2307\/249578","article-title":"A social process model of user-analyst relationships","volume":"16","author":"Newman","year":"1992","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025111002222420800_ref033","doi-asserted-by":"publisher","first-page":"398","DOI":"10.1287\/orsc.3.3.398","article-title":"The duality of technology: rethinking the concept of technology in organizations","volume":"3","author":"Orlikowski","year":"1992","journal-title":"Organization Science"},{"issue":"2","key":"2025111002222420800_ref034","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1080\/07421222.1995.11518082","article-title":"The keys to executive information system success","volume":"12","author":"Rainer","year":"1995","journal-title":"Journal of Management Information Systems"},{"volume-title":"Data Driven: Profiting from Your Most Important Business Asset","year":"2008","author":"Redman","key":"2025111002222420800_ref057"},{"issue":"1","key":"2025111002222420800_ref035","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/25148826","article-title":"Toward improving the relevance of information systems research to practice: the role of applicability checks","volume":"32","author":"Rosemann","year":"2008","journal-title":"MIS Quarterly"},{"issue":"4","key":"2025111002222420800_ref036","doi-asserted-by":"crossref","first-page":"1187","DOI":"10.25300\/MISQ\/2018\/13255","article-title":"Exploring the effects of extensional versus intensional representations on domain understanding","volume":"42","author":"Samuel","year":"2018","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025111002222420800_ref037","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1111\/isj.12101","article-title":"How does business analytics contribute to business value?","volume":"27","author":"Seddon","year":"2017","journal-title":"Information Systems Journal"},{"issue":"2","key":"2025111002222420800_ref038","doi-asserted-by":"publisher","first-page":"221","DOI":"10.1057\/s41303-017-0039-0","article-title":"Design principles for sensemaking support systems in environmental sustainability transformations","volume":"27","author":"Seidel","year":"2018","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"2025111002222420800_ref039","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1057\/ejis.2014.17","article-title":"Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations","volume":"23","author":"Sharma","year":"2014","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"2025111002222420800_ref058","doi-asserted-by":"crossref","DOI":"10.1016\/j.jsis.2022.101706","article-title":"Disciplined autonomy: how business analytics complements customer involvement for digital innovation","volume":"31","author":"Shi","year":"2022","journal-title":"The Journal of Strategic Information Systems"},{"issue":"4","key":"2025111002222420800_ref040","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1111\/isj.12071","article-title":"Towards an understanding of the role of business intelligence systems in organisational knowing","volume":"26","author":"Shollo","year":"2016","journal-title":"Information Systems Journal"},{"key":"2025111002222420800_ref041","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2022.113471","article-title":"Removing silos to enable data-driven decisions: the importance of marketing and IT knowledge, cooperation, and information quality","volume":"156","author":"Sleep","year":"2023","journal-title":"Journal of Business Research"},{"key":"2025111002222420800_ref042","first-page":"4","article-title":"How IT creates business value: a process theory synthesis","author":"Soh","year":"1995"},{"article-title":"10 best practices for analytics success (including 3 you can't ignore)","year":"2020","author":"Stackpole","key":"2025111002222420800_ref043"},{"key":"2025111002222420800_ref044","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1016\/j.dss.2016.09.019","article-title":"Getting value from Business Intelligence systems: a review and research agenda","volume":"93","author":"Trieu","year":"2017","journal-title":"Decision Support Systems"},{"issue":"3","key":"2025111002222420800_ref045","doi-asserted-by":"publisher","first-page":"1557","DOI":"10.25300\/MISQ\/2021\/16559","article-title":"When the machine meets the expert: an ethnography of developing AI for hiring","volume":"45","author":"van den Broek","year":"2021","journal-title":"MIS Quarterly"},{"key":"2025111002222420800_ref046","volume-title":"Researching Lived Experience: Human Science for an Action Sensitive Pedagogy","author":"Van Manen","year":"1997","edition":"2nd ed."},{"issue":"1","key":"2025111002222420800_ref047","doi-asserted-by":"publisher","first-page":"81","DOI":"10.2307\/249743","article-title":"Searching and scanning: how executives obtain information from executive information systems","volume":"21","author":"Vandenbosch","year":"1997","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025111002222420800_ref048","doi-asserted-by":"publisher","first-page":"227","DOI":"10.2307\/25148839","article-title":"Cocreating understanding and value in distributed work: how members of onsite and offshore vendor teams give, make, demand, and break sense","volume":"32","author":"Vlaar","year":"2008","journal-title":"MIS Quarterly"},{"key":"2025111002222420800_ref049","doi-asserted-by":"publisher","first-page":"356","DOI":"10.1016\/j.jbusres.2016.08.009","article-title":"Big data analytics and firm performance: effects of dynamic capabilities","volume":"70","author":"Wamba","year":"2017","journal-title":"Journal of Business Research"},{"issue":"3","key":"2025111002222420800_ref050","doi-asserted-by":"publisher","first-page":"517","DOI":"10.1108\/jkm-08-2015-0301","article-title":"Business analytics-enabled decision-making effectiveness through knowledge absorptive capacity in health care","volume":"21","author":"Wang","year":"2017","journal-title":"Journal of Knowledge Management"},{"volume-title":"Sensemaking in Organizations","year":"1995","author":"Weick","key":"2025111002222420800_ref051"},{"issue":"4","key":"2025111002222420800_ref052","doi-asserted-by":"publisher","first-page":"409","DOI":"10.1287\/orsc.1050.0133","article-title":"Organizing and the process of sensemaking","volume":"16","author":"Weick","year":"2005","journal-title":"Organization Science"},{"key":"2025111002222420800_ref053","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1007\/978-3-662-00184-4_1","volume-title":"Interactive Decision Analysis","author":"Wierzbicki","year":"1984"},{"issue":"1","key":"2025111002222420800_ref054","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1057\/jit.2014.31","article-title":"Big data: extending the business strategy toolbox","volume":"30","author":"Woerner","year":"2015","journal-title":"Journal of Information Technology"},{"key":"2025111002222420800_ref055","first-page":"195","volume-title":"Debating Organization: Point-Counterpoint in Organization Studies","author":"Jennings","year":"2003"}],"container-title":["Information Technology & People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-05-2023-0452\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/itp\/article-pdf\/38\/7\/2637\/10575624\/itp-05-2023-0452en.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/itp\/article-pdf\/38\/7\/2637\/10575624\/itp-05-2023-0452en.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,11,10]],"date-time":"2025-11-10T07:22:31Z","timestamp":1762759351000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/itp\/article\/38\/7\/2637\/1253297\/Data-driven-sensegiving-and-sensemaking-a"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,9,2]]},"references-count":60,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2025,11,12]]}},"URL":"https:\/\/doi.org\/10.1108\/itp-05-2023-0452","relation":{},"ISSN":["0959-3845","1758-5813"],"issn-type":[{"type":"print","value":"0959-3845"},{"type":"electronic","value":"1758-5813"}],"subject":[],"published":{"date-parts":[[2024,9,2]]}}}