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This study explores perceived negativity bias and its correlates in the context of ESM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study relies on survey data collected from 599 employees of a global organization. The response rate was 18.7%. Structural equation modeling was used to test the hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results contribute to research on ESM by demonstrating that perceived negativity bias is positively related to feelings of accountability and negatively associated with social support. Furthermore, the results indicate that unmet communication expectations on ESM can have implications for perceived social support beyond online contexts and accountability through perceived negativity bias.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The findings demonstrate how employees' unmet expectations about ESM use increase feelings that a digital environment is disproportionately negative, which may create an \u201cunsafe\u201d space for employees and a fear of being held accountable for their contributions. This study highlights how the Expectation-Disconfirmation Theory provides a fruitful framework for studying enterprise social technologies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study suggests that work is not merely a rational endeavor, and that emotions and personal feelings (including negative ones) may shape workplace communication on ESM. We contribute to research on ESM use by using the Expectation-Disconfirmation Theory as a lens to study antecedents and implications of perceived negativity bias.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-05-2023-0502","type":"journal-article","created":{"date-parts":[[2024,8,28]],"date-time":"2024-08-28T00:59:22Z","timestamp":1724806762000},"page":"196-215","source":"Crossref","is-referenced-by-count":4,"title":["Expectation dissonance: the role of perceived negativity bias in enterprise social media in explaining accountability and support"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8531-8784","authenticated-orcid":false,"given":"Ward","family":"van Zoonen","sequence":"first","affiliation":[]},{"given":"Toni","family":"van der Meer","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7068-2260","authenticated-orcid":false,"given":"Anu","family":"Sivunen","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,8,27]]},"reference":[{"issue":"3","key":"key2024120905281354100_ref001","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1007\/s10869-010-9157-6","article-title":"Response rates in organizational science, 1995\u20132008: a meta-analytic review and guidelines for survey researchers","volume":"25","year":"2010","journal-title":"Journal of Business and Psychology"},{"issue":"1","key":"key2024120905281354100_ref002","doi-asserted-by":"publisher","first-page":"471","DOI":"10.1146\/annurev-psych-010419-050944","article-title":"Social media elements, ecologies, and effects","volume":"71","year":"2020","journal-title":"Annual Review of Psychology"},{"issue":"1","key":"key2024120905281354100_ref003","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1177\/0092070305283778","article-title":"From the editor: nonresponse and generalizability in academic research","volume":"34","year":"2006","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2024120905281354100_ref004","doi-asserted-by":"publisher","first-page":"476","DOI":"10.1016\/j.jvb.2004.08.004","article-title":"Giving and receiving social support at work: the roles of personality and reciprocity","volume":"67","year":"2005","journal-title":"Journal of Vocational Behavior"},{"issue":"2","key":"key2024120905281354100_ref005","doi-asserted-by":"publisher","first-page":"474","DOI":"10.1287\/isre.1110.0357","article-title":"Expectation confirmation in technology use","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"issue":"1","key":"key2024120905281354100_ref006","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1177\/0268396218802728","article-title":"Enterprise social media use and overload: a curvilinear relationship","volume":"34","year":"2019","journal-title":"Journal of Information Technology"},{"issue":"6","key":"key2024120905281354100_ref007","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/1359432x.2022.2067041","article-title":"The relationship between customer mistreatment and workplace deviance: mediating and moderating effects","volume":"31","year":"2022","journal-title":"European Journal of Work and Organizational Psychology"},{"edition":"2nd","volume-title":"Statistical Power Analysis for the Behavioral Sciences","year":"2013","key":"key2024120905281354100_ref008"},{"issue":"3","key":"key2024120905281354100_ref009","doi-asserted-by":"publisher","first-page":"347","DOI":"10.1007\/s11747-009-0168-7","article-title":"Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust","volume":"38","year":"2010","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"key2024120905281354100_ref010","doi-asserted-by":"publisher","first-page":"331","DOI":"10.5465\/3069350","article-title":"Social undermining in the workplace","volume":"45","year":"2002","journal-title":"Academy of Management Journal"},{"issue":"3","key":"key2024120905281354100_ref011","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1007\/s10551-019-04130-x","article-title":"Interpersonal deviance and abusive supervision: the mediating role of supervisor negative emotions and the moderating role of subordinate organizational citizenship behavior","volume":"166","year":"2020","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"key2024120905281354100_ref012","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1016\/j.im.2013.12.004","article-title":"Why do users switch to a disruptive technology? 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