{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,4]],"date-time":"2025-11-04T16:04:24Z","timestamp":1762272264825,"version":"3.41.2"},"reference-count":56,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2018,5,8]],"date-time":"2018-05-08T00:00:00Z","timestamp":1525737600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2018,5,23]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to address the call for more public sector empirical studies on benefits realisation (BR), to contribute to the literature on BR as a dynamic capability (DC) within the context of IT-enabled innovation in a public sector context and to highlight the challenges facing organisations if they adopt a BR competence and capability framework.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The empirical research conducted within this paper is an exploratory survey. Exploratory surveys are particularly useful when investigating a little known phenomenon and can help to uncover or provide preliminary evidence of association among concepts. This survey was a census of all National Health Service acute hospital trusts in England.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The study indicates that most hospitals that participated in the survey have a basic approach to BR and have yet to develop a more mature approach that would provide the strong micro-foundations of a BR capability.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>The BR framework that has been the basis of the survey is interesting in terms of its components but is limited with regards to the micro-foundations of a benefits realisation capability within an organisation. The research suggests that organisations in the public sector need to focus much more on staff development and recruitment in the area of BR to ensure that they have the appropriate skills sets for a rapidly changing environment.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The paper proposes a framework for BR capabilities and IT-enabled change, and suggests that although the concept of maturity is valuable when considering the micro-foundations of BR, DCs change and respond to stimuli within the external and internal environment and must be renewed and refreshed regularly.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/itp-06-2015-0151","type":"journal-article","created":{"date-parts":[[2018,5,8]],"date-time":"2018-05-08T08:33:21Z","timestamp":1525768401000},"page":"618-645","source":"Crossref","is-referenced-by-count":15,"title":["Benefits realisation from IT-enabled innovation"],"prefix":"10.1108","volume":"31","author":[{"given":"Teresa","family":"Waring","sequence":"first","affiliation":[]},{"given":"Rebecca","family":"Casey","sequence":"additional","affiliation":[]},{"given":"Andrew","family":"Robson","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2018,5,8]]},"reference":[{"issue":"2","key":"key2021041507292256600_ref001","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1080\/14697011003795685","article-title":"Exploring business transformation: the challenges of developing a benefits realization capability","volume":"10","year":"2010","journal-title":"Journal of Change Management"},{"issue":"4","key":"key2021041507292256600_ref002","doi-asserted-by":"crossref","first-page":"352","DOI":"10.1057\/ejis.2008.33","article-title":"Improving the impact of IT development projects: the benefits realization capability model","volume":"17","year":"2008","journal-title":"European Journal of Information Systems"},{"year":"2009","key":"key2021041507292256600_ref003","article-title":"Benefits management \u2013 a literature review and elements of a research agenda"},{"issue":"7","key":"key2021041507292256600_ref004","doi-asserted-by":"crossref","first-page":"1438","DOI":"10.1016\/j.ijproman.2015.06.004","article-title":"Benefits management: lost or found in translation","volume":"33","year":"2015","journal-title":"International Journal of Project Management"},{"first-page":"37","article-title":"Benefits realisation of information technology in the National Health Service: a paradigmatic review","year":"2015","key":"key2021041507292256600_ref052"},{"issue":"2","key":"key2021041507292256600_ref053","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1016\/j.ijproman.2014.06.012","article-title":"When planned IS\/IT project benefits are not realized: a study of inhibitors and facilitators to benefits realization","volume":"33","year":"2015","journal-title":"International Journal of Project Management"},{"key":"key2021041507292256600_ref054","unstructured":"Department of Health (2012a), \u201cDigital strategy: leading the culture change in health and care\u201d, available at: www.gov.uk\/government\/publications\/digital-strategy-leading-the-culture-change-in-health-and-care (accessed March 2013)."},{"key":"key2021041507292256600_ref055","unstructured":"Department of Health (2012b), \u201cThe power of information: putting all of us in control of the health and care information we need\u201d, available at: http:\/\/informationstrategy.dh.gov.uk\/about\/the-strategy\/ (accessed 27 September 2012)."},{"issue":"2","key":"key2021041507292256600_ref005","first-page":"181","article-title":"The role of socio-technical principles in leveraging meaningful benefits from IT investments.\u201d","volume":"46","year":"2014","journal-title":"Applied Ergonomics"},{"issue":"1","key":"key2021041507292256600_ref006","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1057\/jit.2011.8","article-title":"Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies","volume":"27","year":"2012","journal-title":"Journal of Information Technology"},{"volume-title":"Management Strategies for IT","year":"1989","key":"key2021041507292256600_ref007"},{"issue":"S1","key":"key2021041507292256600_ref008","first-page":"s1","article-title":"Dynamic capabilities: current debates and future directions","volume":"20","year":"2009","journal-title":"British Journal of Management"},{"issue":"10\/11","key":"key2021041507292256600_ref009","first-page":"1105","article-title":"Dynamic capabilities: what are they?","volume":"21","year":"2000","journal-title":"Strategic Management Journal"},{"volume-title":"IT Investment: A Study of Methods and Practice","year":"1993","key":"key2021041507292256600_ref010"},{"issue":"2","key":"key2021041507292256600_ref011","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/S0963-8687(99)00021-9","article-title":"Moving IS evaluation forward: learning themes and research issues","volume":"8","year":"1999","journal-title":"Journal of Strategic Information Systems"},{"issue":"3","key":"key2021041507292256600_ref012","doi-asserted-by":"crossref","first-page":"238","DOI":"10.1108\/09593849910278196","article-title":"The moving staircase \u2013 problems of appraisal and evaluation in a turbulent environment","volume":"12","year":"1999","journal-title":"Information Technology & People"},{"issue":"3","key":"key2021041507292256600_ref013","doi-asserted-by":"crossref","first-page":"270","DOI":"10.1016\/0263-2373(94)90061-2","article-title":"The great IT benefit hunt","volume":"12","year":"1994","journal-title":"European Management Journal"},{"issue":"2","key":"key2021041507292256600_ref014","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1108\/01443570210414310","article-title":"Survey research in operations management: a process-based perspective","volume":"22","year":"2002","journal-title":"International Journal of Operations and Production Management"},{"issue":"2","key":"key2021041507292256600_ref015","doi-asserted-by":"crossref","first-page":"200","DOI":"10.1108\/02635570610649853","article-title":"Maturity model for IT outsourcing relationships","volume":"106","year":"2006","journal-title":"Industrial Management and Data Systems"},{"issue":"7512","key":"key2021041507292256600_ref016","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1136\/bmj.331.7512.331","article-title":"Challenges to implementing the national programme for information technology (NPfIT): a qualitative study","volume":"331","year":"2005","journal-title":"British Medical Journal"},{"issue":"1","key":"key2021041507292256600_ref017","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1016\/S0024-6301(97)00091-5","article-title":"Core competence: What does it mean in practice?","volume":"31","year":"1998","journal-title":"Long Range Planning"},{"issue":"2","key":"key2021041507292256600_ref018","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1111\/j.1467-8616.1993.tb00049.x","article-title":"The structure of strategy","volume":"4","year":"1993","journal-title":"Business Strategy Review"},{"volume-title":"Managers Divided: Organisation Politics and Information Technology Management","year":"1994","key":"key2021041507292256600_ref019"},{"issue":"3","key":"key2021041507292256600_ref020","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1177\/0170840600213001","article-title":"Tacit knowledge, organizational learning and societal institutions: an integrated framework","volume":"21","year":"2000","journal-title":"Organisation Studies"},{"key":"key2021041507292256600_ref021","unstructured":"Leyton, R. (1995), \u201cInvestment appraisal: the key for IT?\u201d, in Farbey, B., Land, F.F. and Target, D. (Eds), Hard Money, Soft Outcomes, Alfred Waller, Henley-on-Thames."},{"issue":"624","key":"key2021041507292256600_ref022","doi-asserted-by":"crossref","first-page":"e401","DOI":"10.3399\/bjgp14X680485","article-title":"Experiences of front line health professionals in the delivery of telehealth: a qualitative study","volume":"64","year":"2014","journal-title":"British Journal of General Practice"},{"issue":"11","key":"key2021041507292256600_ref023","first-page":"1392","article-title":"Dynamic capabilities: the missing link in CRM investments","volume":"43","year":"2009","journal-title":"European Journal of Marketing"},{"issue":"4","key":"key2021041507292256600_ref024","doi-asserted-by":"crossref","first-page":"407","DOI":"10.1016\/S0272-6963(98)00021-7","article-title":"An assessment of survey research in POM: from constructs to theory","volume":"16","year":"1998","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2021041507292256600_ref025","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1108\/eb039015","article-title":"The case for corporate social responsibility","volume":"4","year":"1983","journal-title":"The Journal of Business Strategy"},{"article-title":"IT Benefits management in local government: a comparative case study","volume-title":"ECIS 2012 Proceedings, Paper 135, Milan","year":"2012","key":"key2021041507292256600_ref026"},{"issue":"8","key":"key2021041507292256600_ref027","doi-asserted-by":"crossref","first-page":"1282","DOI":"10.1108\/00251741011076799","article-title":"Competitive Strategy, structure and firm performance: a comparison of the resource-based view and the contingency approach","volume":"48","year":"2010","journal-title":"Management Decision"},{"volume-title":"Managing Change for Competitive Success","year":"1991","key":"key2021041507292256600_ref057"},{"key":"key2021041507292256600_ref028","unstructured":"Pinsonneault, A. and Kraemer, K.L. (1993), \u201cSurvey research methodology in management information systems: an assessment. IT in government\u201d, available at: http:\/\/eprints.cdlib.org\/uc\/item\/6cs4s5f0"},{"volume-title":"The Tacit Dimension","year":"1967","key":"key2021041507292256600_ref029"},{"key":"key2021041507292256600_ref030","first-page":"79","article-title":"The core competence of the corporation","year":"1990","journal-title":"Harvard Business Review"},{"issue":"1","key":"key2021041507292256600_ref031","first-page":"22","article-title":"Is the resource-based view a useful perspective for strategic management research?","volume":"26","year":"2001","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2021041507292256600_ref032","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1016\/S0263-7863(97)00024-0","article-title":"Business benefits from information systems through an active benefits realisation programme","volume":"16","year":"1998","journal-title":"International Journal of Project Management"},{"key":"key2021041507292256600_ref050","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1177\/026839629000500403","article-title":"Managing IS benefits for the 1990s","volume":"5","year":"1990","journal-title":"Journal of Information Technology"},{"issue":"3","key":"key2021041507292256600_ref033","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1080\/10919392.2010.494535","article-title":"The modelling process for stage models","volume":"20","year":"2010","journal-title":"Journal of Organizational Computing and Electronic Commerce"},{"key":"key2021041507292256600_ref034","first-page":"57","article-title":"Competing on capabilities: the new rules of corporate strategy","volume":"70","year":"1992","journal-title":"Harvard Business Review"},{"issue":"344","key":"key2021041507292256600_ref035","first-page":"e3874","article-title":"Effect of telehealth on use of secondary care and mortality: findings from the whole system demonstrator cluster randomised trial","year":"2012","journal-title":"British Medical Journal"},{"key":"key2021041507292256600_ref036","doi-asserted-by":"crossref","unstructured":"Symons, V. and Walsham, G. (1991), \u201cThe evaluation of IS: a critique\u201d, in Veryard, R. (Ed.), The Economics of Information Systems and Software, Butterworth-Heinmann, Oxford, pp. 71-88.","DOI":"10.1016\/B978-0-7506-1122-0.50011-7"},{"issue":"3","key":"key2021041507292256600_ref037","doi-asserted-by":"crossref","first-page":"537","DOI":"10.1093\/icc\/3.3.537-a","article-title":"The dynamic capabilities of firms: an introduction","volume":"3","year":"1994","journal-title":"Industrial and Corporate Change"},{"issue":"13","key":"key2021041507292256600_ref038","doi-asserted-by":"crossref","first-page":"1319","DOI":"10.1002\/smj.640","article-title":"Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance","volume":"28","year":"2007","journal-title":"Strategic Management Journal"},{"issue":"7","key":"key2021041507292256600_ref039","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z","article-title":"Dynamic capabilities and strategic management","volume":"18","year":"1997","journal-title":"Strategic Management Journal"},{"volume-title":"Benefits Management: Delivering Value from IS & IT investments","year":"2006","key":"key2021041507292256600_ref040"},{"edition":"2nd ed.","volume-title":"Benefits Management: How to Increase the Business Value of Your IT Projects","year":"2012","key":"key2021041507292256600_ref058"},{"issue":"3","key":"key2021041507292256600_ref041","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1046\/j.1365-2575.1999.00059.x","article-title":"A new framework for managing IT-enabled business change","volume":"9","year":"1999","journal-title":"Information Systems Journal"},{"key":"key2021041507292256600_ref042","unstructured":"Ward, J. and Murray, P. (1997), \u201cBenefits management: best practice guidelines\u201d, SRC-BM-97016 (Ed.), Information Systems Research Centre, Cranfield School of Management, Cranfield."},{"edition":"3rd ed.","volume-title":"Strategic Planning for Information Systems","year":"2002","key":"key2021041507292256600_ref043"},{"issue":"4","key":"key2021041507292256600_ref044","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1057\/ejis.1996.3","article-title":"Evaluation and realisation of IS\/IT benefits: an empirical study of current practice","volume":"4","year":"1996","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"key2021041507292256600_ref045","doi-asserted-by":"crossref","first-page":"281","DOI":"10.1080\/09540962.2015.1047271","article-title":"Information management and technology strategy development in the UK National Health Service acute hospital sector: a maturity model perspective","volume":"35","year":"2015","journal-title":"Public Money and Management"},{"issue":"5","key":"key2021041507292256600_ref046","doi-asserted-by":"crossref","first-page":"751","DOI":"10.1108\/IJOPM-06-2013-0275","article-title":"Innovations in inpatient flow and bed management: an action research project in a UK Acute Care Hospital","volume":"35","year":"2015","journal-title":"International Journal of Operations and Production Management"},{"issue":"1","key":"key2021041507292256600_ref047","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1016\/j.jsis.2004.11.007","article-title":"Power, politics and persuasion in IS evaluation: a focus on \u2018relevant social groups\u2019","volume":"14","year":"2005","journal-title":"Journal of Strategic Information Systems"},{"key":"key2021041507292256600_ref056","unstructured":"National Audit Office (2013), \u201cReport by the comptroller and auditor general: review of the final benefits statement for programmes previously managed under the National Programme for IT in the NHS\u201d, The Stationary Office, London."},{"issue":"1","key":"key2021041507292256600_ref051","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","article-title":"Evolving to a new dominant logic for marketing","volume":"68","year":"2004","journal-title":"Journal of Marketing"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-06-2015-0151\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-06-2015-0151\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:54:57Z","timestamp":1753394097000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/31\/3\/618-645\/180123"}},"subtitle":["A capability challenge for NHS English acute hospital trusts?"],"short-title":[],"issued":{"date-parts":[[2018,5,8]]},"references-count":56,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2018,5,8]]},"published-print":{"date-parts":[[2018,5,23]]}},"alternative-id":["10.1108\/ITP-06-2015-0151"],"URL":"https:\/\/doi.org\/10.1108\/itp-06-2015-0151","relation":{},"ISSN":["0959-3845"],"issn-type":[{"type":"print","value":"0959-3845"}],"subject":[],"published":{"date-parts":[[2018,5,8]]}}}