{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,26]],"date-time":"2026-06-26T17:40:28Z","timestamp":1782495628500,"version":"3.54.5"},"reference-count":63,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2021,7,28]],"date-time":"2021-07-28T00:00:00Z","timestamp":1627430400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2022,6,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This research responds to a growing interest among cultural organizations regarding how to use emerging digital technologies in the communication of cultural content. The need to investigate various aspects of digital transformation for cultural organizations has been heightened during the coronavirus disease 2019 (COVID-19) pandemic. This paper explores how city cultural organizations can utilize digital stories for impression management to enhance public perceptions of a city. The aim of this study is to understand how end-users are affected by a city cultural digital storytelling information system and the benefits of using such a system.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>An interpretive case study was conducted on a digital storytelling initiative carried out by three cultural organizations in a medium-sized city in Canada. Data collection included 95 interviews with the general public, questionnaires and the gathering of documents.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Findings suggest that digital storytelling can be a viable tool to share city cultural heritage information and positively affect end-user perceptions of a city. The overall outcome of creating\/maintaining a positive favorable impression is shaped through a layered experience of benefits by users. Through digital stories, users are first personally engaged and informed about a city's cultural heritage, and then they are influenced and inspired positively toward the city. Further, factors, such as leisure learning, cultural heritage information and cultural organizations, situate this context of use.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study sheds light on how the art of storytelling in the digital age can serve as a powerful tool for conveying information effectively and influencing public perceptions. This paper provides a context-specific model to understand the use of digital storytelling by city cultural organizations for the purpose of impression management. Theoretical insights and practical recommendations are provided to explore the utilization of digital storytelling for raising interest and awareness in a city and managing public perceptions.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-06-2020-0400","type":"journal-article","created":{"date-parts":[[2021,7,28]],"date-time":"2021-07-28T10:03:05Z","timestamp":1627466585000},"page":"1410-1427","source":"Crossref","is-referenced-by-count":8,"title":["The power of stories for impression management: evidence from a city cultural digital storytelling initiative"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4891-1554","authenticated-orcid":false,"given":"Fariba","family":"Nosrati","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4671-2340","authenticated-orcid":false,"given":"Brian","family":"Detlor","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,7,28]]},"reference":[{"issue":"3","key":"key2022060307580922000_ref001","doi-asserted-by":"crossref","first-page":"369","DOI":"10.2307\/248684","article-title":"The case research strategy in studies of ISs","volume":"11","year":"1987","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2022060307580922000_ref002","doi-asserted-by":"crossref","first-page":"1080","DOI":"10.1177\/0149206308324325","article-title":"A multi-level review of impression management motives and behaviors","volume":"34","year":"2008","journal-title":"Journal of Management"},{"key":"key2022060307580922000_ref003","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1146\/annurev-orgpsych-041015-062337","article-title":"Impression management in organizations: critical questions, answers, and areas for future research","volume-title":"Annual Review of Organizational Psychology and Organizational Behavior","year":"2016"},{"issue":"3","key":"key2022060307580922000_ref004","first-page":"632","article-title":"From use to effective use: a representation theory perspective","volume":"24","year":"2013","journal-title":"ISs Research"},{"issue":"3","key":"key2022060307580922000_ref005","first-page":"468","article-title":"How can we develop contextualized theories of effective use? A demonstration in the context of community-care electronic health records","volume":"28","year":"2017","journal-title":"ISs Research"},{"key":"key2022060307580922000_ref006","doi-asserted-by":"crossref","unstructured":"Carvalho, L. and Freeman, C.G. (2018), \u201cCmyView: learning by walking and sharing social values\u201d, in Networked Learning, Springer International Publishing, Cham, pp. 167-186.","DOI":"10.1007\/978-3-319-74857-3_10"},{"issue":"3","key":"key2022060307580922000_ref007","doi-asserted-by":"crossref","first-page":"343","DOI":"10.1016\/j.pubrev.2007.05.017","article-title":"The importance of appearing competent: an analysis of corporate impression management strategies on the world wide web","volume":"33","year":"2007","journal-title":"Public Relations Review"},{"issue":"3","key":"key2022060307580922000_ref008","doi-asserted-by":"crossref","first-page":"373","DOI":"10.1177\/1461444808089414","article-title":"Mediatization or mediation? Alternative understandings of the emergent space of digital storytelling","volume":"10","year":"2008","journal-title":"New Media and Society"},{"key":"key2022060307580922000_ref501","volume-title":"Leading in the Digital World: Opportunities for Canada\u2019s Memory Institutions","year":"2015"},{"issue":"3","key":"key2022060307580922000_ref009","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2022060307580922000_ref010","doi-asserted-by":"crossref","first-page":"82","DOI":"10.2307\/41166372","article-title":"Communicating corporate reputation through stories","volume":"49","year":"2006","journal-title":"California Management Review"},{"key":"key2022060307580922000_ref502","first-page":"597","article-title":"Rigor in information systems positivist case research: current practices, trends, and recommendations","year":"2003","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2022060307580922000_ref011","doi-asserted-by":"crossref","first-page":"25","DOI":"10.5465\/amj.2007.24160888","article-title":"Theory building from cases: opportunities and challenges","volume":"50","year":"2007","journal-title":"Academy of Management Journal"},{"issue":"4","key":"key2022060307580922000_ref012","doi-asserted-by":"crossref","first-page":"532","DOI":"10.2307\/258557","article-title":"Building theories from case study research","volume":"14","year":"1989","journal-title":"Academy of Management Review"},{"key":"key2022060307580922000_ref013","first-page":"3171","article-title":"Pushing the limits beyond catalogue Raisonn\u00e9e: step 1. Identifying digitalization challenges in museums","year":"2019"},{"issue":"4","key":"key2022060307580922000_ref014","doi-asserted-by":"crossref","first-page":"699","DOI":"10.2307\/256313","article-title":"Acquiring organizational legitimacy through illegitimate actions: a marriage of institutional and impression management theories","volume":"35","year":"1992","journal-title":"Academy of Management Journal"},{"key":"key2022060307580922000_ref015","doi-asserted-by":"crossref","unstructured":"Floch, J. and Jiang, S. (2015), \u201cOne place, many stories digital storytelling for cultural heritage discovery in the landscape\u201d, in 2015 Digital Heritage, IEEE, Granada, Vol. 2, pp. 503-510, doi: 10.1109\/DigitalHeritage.2015.7419566.","DOI":"10.1109\/DigitalHeritage.2015.7419566"},{"key":"key2022060307580922000_ref503","volume-title":"Storytelling in Business: The Authentic and Fluent Organization","year":"2013"},{"issue":"1","key":"key2022060307580922000_ref016","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1177\/1094428112452151","article-title":"Seeking qualitative rigor in inductive research: notes on the Gioia methodology","volume":"16","year":"2013","journal-title":"Organizational Research Methods"},{"key":"key2022060307580922000_ref017","volume-title":"The Presentation of Self in Everyday Life","year":"1959"},{"issue":"5","key":"key2022060307580922000_ref018","doi-asserted-by":"crossref","first-page":"701","DOI":"10.1037\/0022-3514.79.5.701","article-title":"The role of transportation in the persuasiveness of public narratives","volume":"79","year":"2000","journal-title":"Journal of Personality and Social Psychology"},{"key":"key2022060307580922000_ref019","doi-asserted-by":"crossref","unstructured":"Green, M. and Brock, T. (2002), \u201cIn the mind's eye: transportation-imagery model of narrative persuasion\u201d, in Green, M., Strange, J. and Brock, T. (Eds), Narrative Impact: Social and Cognitive Foundations, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 315-341.","DOI":"10.4324\/9781410606648"},{"key":"key2022060307580922000_ref020","doi-asserted-by":"crossref","unstructured":"Green, M. and Sestir, M. (2017), \u201cTransportation theory\u201d, in The International Encyclopedia of Media Effects, John Wiley & Sons, Hoboken, NJ, pp. 1-14.","DOI":"10.1002\/9781118783764.wbieme0083"},{"issue":"4","key":"key2022060307580922000_ref021","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1111\/j.1468-2885.2004.tb00317.x","article-title":"Understanding media enjoyment: the role of transportation into narrative worlds","volume":"14","year":"2004","journal-title":"Communication Theory"},{"issue":"4","key":"key2022060307580922000_ref022","doi-asserted-by":"crossref","first-page":"512","DOI":"10.1080\/15213260802492000","article-title":"Transportation across media: repeated exposure to print and film","volume":"11","year":"2008","journal-title":"Media Psychology"},{"issue":"1","key":"key2022060307580922000_ref023","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1075\/idj.16.1.07gre","article-title":"Research challenges in narrative persuasion","volume":"16","year":"2008","journal-title":"Information Design Journal"},{"key":"key2022060307580922000_ref024","volume-title":"Confronting the Challenges of Participatory Culture: Media Education for the 21 St Century","year":"2006"},{"key":"key2022060307580922000_ref025","doi-asserted-by":"publisher","volume-title":"Convergence Culture: Where Old and New Media Collide. Social Science Computer Review","year":"2006","DOI":"10.1177\/0894439307306088"},{"key":"key2022060307580922000_ref026","first-page":"603","article-title":"Applying interactive storytelling in cultural heritage: opportunities, challenges and lessons learned","year":"2018"},{"issue":"2","key":"key2022060307580922000_ref027","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1108\/02756660310508155","article-title":"Stories that sell, stories that tell: effective storytelling can strengthen an organization's bonds with all of its stakeholders","volume":"24","year":"2003","journal-title":"Journal of Business Strategy"},{"issue":"4","key":"key2022060307580922000_ref028","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/JCIT.2018100101","article-title":"Digitization of cultural heritage: global initiatives, opportunities and challenges","volume":"20","year":"2018","journal-title":"Journal of Cases on Information Technology (JCIT)"},{"key":"key2022060307580922000_ref029","volume-title":"Digital Storytelling: Capturing Lives, Creating Community","year":"2013"},{"issue":"1","key":"key2022060307580922000_ref030","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1007\/s10209-014-0348-1","article-title":"Technology acceptance model: a literature review from 1986 to 2013","volume":"14","year":"2015","journal-title":"Universal Access in the Information Society"},{"key":"key2022060307580922000_ref031","unstructured":"Mayr, E., Federico, P., Miksch, S., Schreder, G., Smuc, M. and Windhager, F. (2016), \u201cVisualization of cultural heritage data for casual users\u201d, in IEEE VIS Workshop on Visualization for the Digital Humanities."},{"key":"key2022060307580922000_ref032","volume-title":"Qualitative Research in Business and Management","year":"2013"},{"key":"key2022060307580922000_ref504","volume-title":"Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers","year":"2010"},{"key":"key2022060307580922000_ref033","doi-asserted-by":"crossref","first-page":"134","DOI":"10.1016\/j.culher.2016.10.017","article-title":"Storytelling and telling history. Towards a grammar of narratives for cultural heritage dissemination in the digital era","volume":"24","year":"2017","journal-title":"Journal of Cultural Heritage"},{"issue":"12","key":"key2022060307580922000_ref034","doi-asserted-by":"crossref","first-page":"1142","DOI":"10.1002\/mar.20951","article-title":"Exploring how video digital storytelling builds relationship experiences","volume":"33","year":"2016","journal-title":"Psychology and Marketing"},{"key":"key2022060307580922000_ref035","volume-title":"Corporate Reputation: Brand and Communication","year":"2012"},{"issue":"1","key":"key2022060307580922000_ref036","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.1083-6101.2011.01560.x","article-title":"Online impression management: personality traits and concerns for secondary goals as predictors of self-presentation tactics on Facebook","volume":"17","year":"2011","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2022060307580922000_ref037","unstructured":"Sage, M., Singer, J.B., LaMarre, A. and Rice, C. (2018), \u201cDigital storytelling\u201d, in Digital Social Work: Tools for Practice with Individuals, Organizations, and Communities, Oxford University Press, pp. 90-109."},{"key":"key2022060307580922000_ref038","first-page":"190","article-title":"MOGRE-storytelling: interactive creation of 3D stories","year":"2014"},{"issue":"4","key":"key2022060307580922000_ref039","first-page":"iii","article-title":"Qualitative studies in ISs: a critical review and some guiding principles","volume":"37","year":"2013","journal-title":"MIS Qarterly"},{"issue":"8","key":"key2022060307580922000_ref040","first-page":"752","article-title":"Learning from first-generation qualitative approaches in the IS discipline: an evolutionary view and some implications for authors and evaluators (PART 1\/2)","volume":"19","year":"2018","journal-title":"Journal of the Association for ISs"},{"issue":"3","key":"key2022060307580922000_ref041","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1016\/0740-8188(95)90048-9","article-title":"Everyday life information seeking: approaching information seeking in the context of \u2018way of life\u2019","volume":"17","year":"1995","journal-title":"Library and Information Science Research"},{"key":"key2022060307580922000_ref042","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.ijhcs.2018.01.003","article-title":"Learning about the past through situatedness, embodied exploration and digital augmentation of cultural heritage sites","volume":"114","year":"2018","journal-title":"International Journal of Human-Computer Studies"},{"issue":"1","key":"key2022060307580922000_ref043","doi-asserted-by":"crossref","first-page":"440","DOI":"10.1002\/pra2.2018.14505501048","article-title":"Community-driven user evaluation of the Inuvialuit cultural heritage digital library","volume":"55","year":"2018","journal-title":"Proceedings of the Association for Information Science and Technology"},{"issue":"1","key":"key2022060307580922000_ref044","doi-asserted-by":"crossref","first-page":"20","DOI":"10.5465\/amj.2007.24160882","article-title":"Persuasion with case studies","volume":"50","year":"2007","journal-title":"Academy of Management Journal"},{"key":"key2022060307580922000_ref045","volume-title":"The Story Factor: Inspiration, Influence, and Persuasion through the Art of Storytelling","year":"2006"},{"key":"key2022060307580922000_ref046","volume-title":"The Storytelling Edge: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You","year":"2018"},{"issue":"2","key":"key2022060307580922000_ref047","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1080\/1743873X.2017.1337776","article-title":"QR Codes in cultural heritage tourism: new communications technologies and future prospects in Naples and Warsaw","volume":"13","year":"2018","journal-title":"Journal of Heritage Tourism"},{"issue":"7","key":"key2022060307580922000_ref048","doi-asserted-by":"crossref","first-page":"491","DOI":"10.1108\/JPBM-09-2013-0387","article-title":"Using corporate stories to build the corporate brand: an impression management perspective","volume":"22","year":"2013","journal-title":"Journal of Product and Brand Management"},{"issue":"4","key":"key2022060307580922000_ref049","doi-asserted-by":"crossref","first-page":"516","DOI":"10.1108\/CCIJ-02-2016-0020","article-title":"Storytelling in organisations: supporting or subverting corporate strategy?","volume":"21","year":"2016","journal-title":"Corporate Communications: An International Journal"},{"issue":"5","key":"key2022060307580922000_ref050","doi-asserted-by":"crossref","first-page":"797","DOI":"10.1086\/673383","article-title":"The extended transportation-imagery model: a meta-analysis of the antecedents and consequences of consumers' narrative transportation","volume":"40","year":"2014","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"key2022060307580922000_ref051","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","article-title":"Technology acceptance model 3 and a research agenda on interventions","volume":"39","year":"2008","journal-title":"Decision Sciences"},{"issue":"5","key":"key2022060307580922000_ref052","first-page":"328","article-title":"Unified theory of acceptance and use of technology: a synthesis and the road ahead","volume":"17","year":"2016","journal-title":"Journal of the Association for ISs"},{"key":"key2022060307580922000_ref053","volume-title":"Interpreting Information Systems in Organizations","year":"1993"},{"issue":"2","key":"key2022060307580922000_ref054","first-page":"74","article-title":"Interpretive case studies in IS research: nature and method","volume":"4","year":"1995","journal-title":"European Journal of ISs"},{"issue":"4","key":"key2022060307580922000_ref055","first-page":"27","article-title":"Thriving in an increasingly digital ecosystem","volume":"56","year":"2015","journal-title":"MIT Sloan Management Review"},{"key":"key2022060307580922000_ref056","article-title":"Understanding storytelling in the context of ISs","year":"2017"},{"issue":"4","key":"key2022060307580922000_ref057","doi-asserted-by":"crossref","first-page":"551","DOI":"10.1016\/S0306-4573(97)00028-9","article-title":"Information behaviour: an interdisciplinary perspective","volume":"33","year":"1997","journal-title":"Information Processing and Management"},{"issue":"3","key":"key2022060307580922000_ref058","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1108\/EUM0000000007145","article-title":"Models in information behaviour research","volume":"55","year":"1999","journal-title":"Journal of Documentation"},{"key":"key2022060307580922000_ref059","volume-title":"Case Study Research: Design and Methods","year":"2009"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-06-2020-0400\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-06-2020-0400\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:55:01Z","timestamp":1753394101000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/35\/4\/1410-1427\/186949"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,7,28]]},"references-count":63,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2021,7,28]]},"published-print":{"date-parts":[[2022,6,6]]}},"alternative-id":["10.1108\/ITP-06-2020-0400"],"URL":"https:\/\/doi.org\/10.1108\/itp-06-2020-0400","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[2021,7,28]]}}}