{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:27:15Z","timestamp":1754155635196,"version":"3.41.2"},"reference-count":65,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2019,12,2]],"date-time":"2019-12-02T00:00:00Z","timestamp":1575244800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2019,12,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Many countries today, especially in Europe, provide publicly funded public services in quasi-markets. As these markets commercialize, agencies of various types are providing technologies that support citizens\u2019 choice of services. Citizens\u2019 use of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor\u2013network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context with large penetration of quasi-market arrangements.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Based on a Swedish case study, this paper uses qualitative data from 11 occurrences of technologies to support citizens\u2019 choice (\u201cmarket devices\u201d) in education, healthcare and public pension in an analysis of the means taken (\u201cmarketing devices\u201d) to increase their use. The study formulates a tentative typology of these devices.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The marketing devices are intended to attract citizens\u2019 attention to the possibility of choice (e.g. catalogs, postcards and commercials), invite interaction (e.g. various social media platforms), improve the technological support in line with user needs (e.g. user participation in development), increase visibility of technological support (e.g. search optimization) or directly connect citizens to technological support (e.g. via links).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The paper contributes to e-government research through a typology of means taken to increase citizens\u2019 technology use based on selected concepts from ANT, and to a discussion of technologies and humans.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-07-2017-0232","type":"journal-article","created":{"date-parts":[[2019,8,16]],"date-time":"2019-08-16T10:17:06Z","timestamp":1565950626000},"page":"1517-1535","source":"Crossref","is-referenced-by-count":4,"title":["Enrolling citizens as informed consumers in quasi-markets"],"prefix":"10.1108","volume":"32","author":[{"given":"Agneta","family":"Ranerup","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Helle Zinner","family":"Henriksen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"2","key":"key2019111914263371800_ref001","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1108\/09593840410542493","article-title":"Redefining the network: enrollment strategies in the PDA industry","volume":"17","year":"2004","journal-title":"Information Technology & People"},{"issue":"4","key":"key2019111914263371800_ref002","doi-asserted-by":"crossref","first-page":"462","DOI":"10.1016\/j.giq.2012.07.004","article-title":"Social media in public health care: impact domain propositions","volume":"29","year":"2012","journal-title":"Government Information Quarterly"},{"issue":"6","key":"key2019111914263371800_ref003","doi-asserted-by":"crossref","first-page":"1010","DOI":"10.1016\/j.indmarman.2010.06.020","article-title":"The making of a petrol station and \u2018on the move consumer\u2019: classification devices and the shaping of markets","volume":"39","year":"2010","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"key2019111914263371800_ref004","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1108\/17506161211214831","article-title":"Promoting transparency and accountability through ICTs, social media, and collaborative e-government","volume":"6","year":"2012","journal-title":"Transforming Government: People, Process and Policy"},{"key":"key2019111914263371800_ref005","unstructured":"Birkbak, A. and Carlsen, H.J. 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