{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,20]],"date-time":"2026-05-20T00:13:43Z","timestamp":1779236023945,"version":"3.51.4"},"reference-count":90,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2022,6,17]],"date-time":"2022-06-17T00:00:00Z","timestamp":1655424000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2023,4,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational performance metrics; second, to identify the ESM users\u2019 behaviors that help to improve firm performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>An interpretive case study of a medium-sized manufacturing company in the food industry. After developing a theoretical framework, an exploratory research was undertaken about the use of an ESM. Qualitative methods were adopted for data collection and analytic induction for data analysis, using structural and descriptive coding. A series of semi-structured interviews with senior managers and middle-managers were conducted. Operations performance metrics were also assessed through documentary analysis before and after the implementation of the ESM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The study integrates concepts and theories from across three main fields of research, namely organizational behaviors, management and information systems. It complements the extant research on ESM by providing a new theoretical framework that connects ESM use with firm performance. Empirical findings suggest that ESM contributes to firm performance through social capital development fostered by organizational citizenship behaviors. The emergence of leadership development has been also observed.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The exploratory nature of the study combined with the fact that it has been conducted within a single organization greatly limits the generalization of the findings.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Managers can use the findings of this study as a support of a successful ESM implementation. Besides, it provides references for practitioners aiming to use and evaluate ESM and their corresponding citizenship behaviors within a manufacturing milieu.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The paper is the first to bring a multi-disciplinary perspective of the contribution of ESM usage on firm performance-based in a social capital enacted by organizational citizenship behaviors. These understandings add new insights to the literature and establish new theoretical connections between organizational citizenship behaviors, ESM use and social capital that also allowed to emerge leadership development.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-07-2020-0514","type":"journal-article","created":{"date-parts":[[2022,6,16]],"date-time":"2022-06-16T01:11:45Z","timestamp":1655341905000},"page":"1298-1325","source":"Crossref","is-referenced-by-count":24,"title":["Citizen behaviors, enterprise social media and firm performance"],"prefix":"10.1108","volume":"36","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0022-5942","authenticated-orcid":false,"given":"Olivier","family":"Caya","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5579-9997","authenticated-orcid":false,"given":"Elaine","family":"Mosconi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2022,6,17]]},"reference":[{"key":"key2023041005521087600_ref001","doi-asserted-by":"crossref","first-page":"17","DOI":"10.2307\/4134367","article-title":"Social capital: prospects for a new concept","volume":"27","year":"2002","journal-title":"Academy of Management Review"},{"key":"key2023041005521087600_ref002","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1287\/isre.1080.0200","article-title":"The interplay between digital and social networks","volume":"19","author":"K., A.","year":"2008","journal-title":"Information Systems Research"},{"issue":"2","key":"key2023041005521087600_ref003","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.jsis.2015.03.001","article-title":"Linking dimensions of social media use to job performance: the role of social capital","volume":"24","year":"2015","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1 SUPPL. A","key":"key2023041005521087600_ref004","first-page":"472","article-title":"Enhancing business process management by using organizational memory and capitalization of the cognitive acquis","volume":"9","year":"2010","journal-title":"Transformations in Business and Economics"},{"issue":"1","key":"key2023041005521087600_ref005","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1287\/isre.1120.0470","article-title":"Social media and business transformation: a framework for research","volume":"24","year":"2013","journal-title":"Information Systems Research"},{"issue":"1","key":"key2023041005521087600_ref006","doi-asserted-by":"crossref","first-page":"39","DOI":"10.5295\/cdg.130427na","article-title":"Structural capital, innovation capability, and company performance in technology-based colombian firms","volume":"15","year":"2015","journal-title":"Cuadernos de Gestion"},{"issue":"6","key":"key2023041005521087600_ref007","doi-asserted-by":"crossref","first-page":"1288","DOI":"10.1108\/JKM-08-2017-0359","article-title":"Strategic knowledge management and enterprise social media","volume":"22","year":"2018","journal-title":"Journal of Knowledge Management"},{"key":"key2023041005521087600_ref008","doi-asserted-by":"crossref","first-page":"505","DOI":"10.2307\/4134400","article-title":"Citizenship behavior and the creation of social capital in organizations","volume":"27","year":"2002","journal-title":"Academy of Management Review"},{"issue":"12","key":"key2023041005521087600_ref009","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1145\/163298.163309","article-title":"The productivity paradox of information technology","volume":"36","year":"1993","journal-title":"Communications of the ACM"},{"issue":"5","key":"key2023041005521087600_ref010","doi-asserted-by":"crossref","first-page":"687","DOI":"10.1177\/0170840602235001","article-title":"Knowledge-sharing dilemmas","volume":"23","year":"2002","journal-title":"Organization Studies"},{"issue":"1","key":"key2023041005521087600_ref011","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1016\/j.ijinfomgt.2017.09.001","article-title":"Improving the agility of employees through enterprise social media: the mediating role of psychological conditions","volume":"38","year":"2018","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2023041005521087600_ref012","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1007\/s10796-013-9473-2","article-title":"The role of social media in supporting knowledge integration: a social capital analysis","volume":"17","year":"2015","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"key2023041005521087600_ref013","doi-asserted-by":"crossref","first-page":"529","DOI":"10.1108\/IntR-11-2014-0299","article-title":"Exploring the influence of social media on employee work performance","volume":"26","year":"2016","journal-title":"Internet Research"},{"key":"key2023041005521087600_ref014","first-page":"1","article-title":"The role of employees in digital transformation: a preliminary study on how employees' digital literacy impacts use of digital technologies","year":"2021"},{"issue":"17","key":"key2023041005521087600_ref015","doi-asserted-by":"crossref","first-page":"5027","DOI":"10.1080\/00207543.2015.1053998","article-title":"The role of social media data in operations and production management","volume":"55","year":"2017","journal-title":"International Journal of Production Research"},{"key":"key2023041005521087600_ref016","first-page":"361","article-title":"How do enterprise social media affordances affect social network ties and job performance?","volume":"32","year":"2019","journal-title":"Information Technology and People"},{"issue":"3","key":"key2023041005521087600_ref017","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-03-2020-0159","article-title":"Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance","volume":"32","year":"2021","journal-title":"Internet Research"},{"key":"key2023041005521087600_ref018","doi-asserted-by":"crossref","first-page":"138","DOI":"10.1016\/j.indmarman.2017.10.001","article-title":"Social media engagement strategy: investigation of marketing and R&D interfaces in manufacturing industry","volume":"74","year":"2018","journal-title":"Industrial Marketing Management"},{"key":"key2023041005521087600_ref019","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1108\/13673271311315196","article-title":"Customer knowledge management via social media: the case of Starbucks","volume":"17","year":"2013","journal-title":"Journal of Knowledge Management"},{"issue":"10","key":"key2023041005521087600_ref020","doi-asserted-by":"crossref","first-page":"1749","DOI":"10.1111\/poms.12707","article-title":"The operational value of social media information","volume":"27","year":"2018","journal-title":"Production and Operations Management"},{"issue":"3","key":"key2023041005521087600_ref021","doi-asserted-by":"crossref","first-page":"697","DOI":"10.25300\/MISQ\/2018\/13202","article-title":"Virtual first impressions matter: the effect of enterprise social networking sites on impression formation in virtual teams","volume":"42","year":"2018","journal-title":"MIS Quarterly"},{"issue":"10","key":"key2023041005521087600_ref022","doi-asserted-by":"crossref","first-page":"2035","DOI":"10.1002\/asi.23112","article-title":"The communicative ecology of Web 2.0 at work: social networking in the workspace","volume":"65","year":"2014","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"3","key":"key2023041005521087600_ref023","first-page":"930","article-title":"Effects of enterprise social media usage on task performance through perceived task structure: the moderating role of perceived team diversity","volume":"34","year":"2020","journal-title":"Information Technology and People"},{"issue":"8","key":"key2023041005521087600_ref024","first-page":"1215","article-title":"Towards a digital work environment: the influence of collaboration and networking on employee performance within an enterprise social media platform","volume":"89","year":"2019","journal-title":"Journal of Business Economics"},{"issue":"5","key":"key2023041005521087600_ref025","doi-asserted-by":"crossref","first-page":"649","DOI":"10.1016\/j.bushor.2019.05.004","article-title":"Toward the workplace of the future: how organizations can facilitate digital work","volume":"62","year":"2019","journal-title":"Business Horizons"},{"key":"key2023041005521087600_ref026","doi-asserted-by":"crossref","first-page":"121364","DOI":"10.1016\/j.techfore.2021.121364","article-title":"Examining the effects of enterprise social media on operational and social performance during environmental disruption","volume":"175","year":"2022","journal-title":"Technological Forecasting and Social Change"},{"issue":"16","key":"key2023041005521087600_ref027","first-page":"4453","article-title":"Enterprise social media adoption: its impact on social capital in work and job satisfaction","volume":"11","year":"2019","journal-title":"Sustainability, Multidisciplinary Digital Publishing Institute"},{"key":"key2023041005521087600_ref028","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1111\/jcc4.12033","article-title":"Location, motivation, and social capitalization via enterprise social networking","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"9","key":"key2023041005521087600_ref029","first-page":"1408","article-title":"Are We there yet? Data saturation in qualitative research","volume":"20","year":"2015","journal-title":"The Qualitative Report"},{"key":"key2023041005521087600_ref030","first-page":"1","article-title":"Survey Analysis: high hopes and mixed results for social software in the workplace","volume":"G00271863","year":"2015","journal-title":"Document ID"},{"key":"key2023041005521087600_ref031","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1111\/jcc4.12034","article-title":"Overcoming the \u2018ideology of openness\u2019: probing the affordances of social media for organizational knowledge sharing","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2023041005521087600_ref032","doi-asserted-by":"crossref","first-page":"1360","DOI":"10.1086\/225469","article-title":"The strength of weak ties","volume":"78","year":"1973","journal-title":"American Journal of Sociology"},{"key":"key2023041005521087600_ref033","volume-title":"Applied Thematic Analysis","year":"2012"},{"issue":"6","key":"key2023041005521087600_ref034","doi-asserted-by":"crossref","first-page":"795","DOI":"10.1016\/j.bushor.2017.07.007","article-title":"Social manufacturing: when the maker movement meets interfirm production networks","volume":"60","year":"2017","journal-title":"Business Horizons"},{"issue":"1","key":"key2023041005521087600_ref035","doi-asserted-by":"publisher","DOI":"10.1108\/ITP-03-2020-0143","article-title":"Do social networking sites promote life satisfaction? The explanation from an online and offline social capital transformation","volume":"6","year":"2021","journal-title":"Information Technology and People"},{"key":"key2023041005521087600_ref036","doi-asserted-by":"crossref","first-page":"146","DOI":"10.5465\/amr.2005.15281445","article-title":"Social capital, networks, and knowledge transfer","volume":"30","year":"2005","journal-title":"Academy of Management Review"},{"key":"key2023041005521087600_ref037","first-page":"769","article-title":"An enterprise social media maturity model for smes","year":"2021"},{"issue":"1","key":"key2023041005521087600_ref038","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1016\/j.infoandorg.2017.01.001","article-title":"The evolutionary implications of social media for organizational knowledge management","volume":"27","year":"2017","journal-title":"Information and Organization"},{"key":"key2023041005521087600_ref039","doi-asserted-by":"crossref","unstructured":"Kane, G.C., Copulsky, J.R. and Andrus, G.R. (Eds) (2019), The Technology Fallacy: How People Are the Real Key to Digital Transformation, The MIT Press, available at: https:\/\/mitpress.mit.edu\/books\/technology-fallacy.","DOI":"10.7551\/mitpress\/11661.001.0001"},{"key":"key2023041005521087600_ref040","unstructured":"Kankanhalli, A., Tan, B.C.Y. and Wei, K.-K. (2007), \u201cCommunication media and knowledge sharing in global virtual teams\u201d, in Kaynak, E., Ajami, R. and Bear, M.M. (Eds), The Global Enterprise: Entrepreneurship and Value Creation, Routledge."},{"issue":"1","key":"key2023041005521087600_ref041","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/j.bushor.2009.09.003","article-title":"Users of the world, unite! the challenges and opportunities of Social Media","volume":"53","year":"2010","journal-title":"Business Horizons"},{"issue":"1","key":"key2023041005521087600_ref042","first-page":"71","article-title":"The balanced scorecard\u2014measures that drive performance","volume":"70","year":"1992","journal-title":"Harvard Business Review,"},{"issue":"1","key":"key2023041005521087600_ref043","doi-asserted-by":"crossref","first-page":"67","DOI":"10.2307\/249410","article-title":"A set of principles for conducting and evaluating interpretive field studies in information systems","volume":"23","year":"1999","journal-title":"MIS Quarterly, Management Information Systems Research Center"},{"issue":"2","key":"key2023041005521087600_ref044","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1016\/j.jsis.2015.04.001","article-title":"What's in IT for employees? Understanding the relationship between use and performance in enterprise social software","volume":"24","year":"2015","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2023041005521087600_ref045","doi-asserted-by":"crossref","first-page":"412","DOI":"10.5465\/amr.2014.0210","article-title":"Social capital: the maturation of a field of research","volume":"39","year":"2014","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2023041005521087600_ref046","doi-asserted-by":"crossref","first-page":"642","DOI":"10.1108\/ITP-04-2019-0186","article-title":"Enablers of and constraints on employees' information sharing on enterprise social media","volume":"34","year":"2020","journal-title":"Information Technology and People"},{"key":"key2023041005521087600_ref047","first-page":"28","article-title":"The impact of firms' social media initiatives on operational efficiency and innovativeness","volume":"47","year":"2016","journal-title":"Journal of Operations Management"},{"key":"key2023041005521087600_ref048","first-page":"229","article-title":"Assimilating generation Y IY new hires into USAA's workforce: the role of an Enterprise 2.0 system","volume":"9","year":"2010","journal-title":"MIS Quarterly Executive"},{"issue":"1","key":"key2023041005521087600_ref049","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1016\/j.infoandorg.2017.01.004","article-title":"The social media revolution: sharing and learning in the age of leaky knowledge","volume":"27","year":"2017","journal-title":"Information and Organization"},{"issue":"1","key":"key2023041005521087600_ref050","doi-asserted-by":"crossref","first-page":"150","DOI":"10.5465\/annals.2015.0144","article-title":"Social media and their affordances for organizing: a review and agenda for research","volume":"11","year":"2017","journal-title":"Academy of Management Annals"},{"key":"key2023041005521087600_ref051","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/jcc4.12029","article-title":"Enterprise social media: definition, history, and prospects for the study of social technologies in organizations","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2023041005521087600_ref052","doi-asserted-by":"crossref","first-page":"1477","DOI":"10.1287\/mnsc.1030.0136","article-title":"The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer","volume":"50","year":"2004","journal-title":"Management Science"},{"issue":"4","key":"key2023041005521087600_ref053","doi-asserted-by":"crossref","first-page":"1203","DOI":"10.1108\/INTR-07-2020-0389","article-title":"A review of enterprise social media: visualization of landscape and evolution","volume":"31","year":"2021","journal-title":"Internet Research"},{"key":"key2023041005521087600_ref054","first-page":"64","article-title":"Relational capital and organizational performance in the Portuguese hotel sector (NUTS II lisbon)","year":"2015"},{"issue":"4","key":"key2023041005521087600_ref055","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1080\/07421222.2015.1138573","article-title":"Corporate blogging and job performance: effects of work-related and nonwork-related participation","volume":"32","year":"2015","journal-title":"Journal of Management Information Systems"},{"key":"key2023041005521087600_ref056","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1016\/j.chb.2017.12.004","article-title":"Can non-work-related social media use benefit the company? A study on corporate blogging and affective organizational commitment","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"6, Part A","key":"key2023041005521087600_ref057","doi-asserted-by":"crossref","first-page":"1042","DOI":"10.1016\/j.ijinfomgt.2016.06.009","article-title":"Enterprise social networking: a knowledge management perspective","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"key":"key2023041005521087600_ref058","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1108\/13673270410548496","article-title":"Enabling knowledge creation in far-flung teams: best practices for IT support and knowledge sharing","volume":"8","year":"2004","journal-title":"Journal of Knowledge Management"},{"key":"key2023041005521087600_ref059","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1111\/jcc4.12030","article-title":"The contradictory influence of social media affordances on online communal knowledge sharing","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2023041005521087600_ref060","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1177\/0170840610394301","article-title":"The value of intra-organizational social capital: how it fosters knowledge transfer, innovation performance, and growth","volume":"32","year":"2011","journal-title":"Organization Studies"},{"key":"key2023041005521087600_ref061","first-page":"15","article-title":"Enterprise 2.0: the dawn of emergent collaboration","volume":"2","year":"2006","journal-title":"Enterprise"},{"key":"key2023041005521087600_ref062","volume-title":"Qualitative Data Analysis","year":"2014"},{"issue":"1","key":"key2023041005521087600_ref063","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1016\/j.im.2017.05.001","article-title":"Unveiling the dark side of social networking sites: personal and work-related consequences of social networking site addiction","volume":"55","year":"2018","journal-title":"Information and Management"},{"issue":"10-11","key":"key2023041005521087600_ref064","doi-asserted-by":"crossref","first-page":"1124","DOI":"10.1016\/j.jbusres.2006.09.018","article-title":"Efficiency versus effectiveness in business networks","volume":"59","year":"2006","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2023041005521087600_ref065","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1111\/j.1365-2575.1995.tb00089.x","article-title":"Dialectical hermeneutics: a theoretical framework for the implementation of information systems","volume":"5","year":"1995","journal-title":"Information Systems Journal"},{"key":"key2023041005521087600_ref066","doi-asserted-by":"crossref","first-page":"242","DOI":"10.2307\/259373","article-title":"Social capital, intellectual capital, and the organizational advantage","volume":"23","year":"1998","journal-title":"Academy of Management Review"},{"issue":"4","key":"key2023041005521087600_ref067","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1504\/IJLIC.2004.005993","article-title":"The importance of relational capital in service industry: the case of the Spanish banking sector","volume":"1","year":"2004","journal-title":"International Journal of Learning and Intellectual Capital"},{"key":"key2023041005521087600_ref068","volume-title":"Organizational Citizenship Behavior: the Good Soldier Syndrome","year":"1988"},{"key":"key2023041005521087600_ref069","volume-title":"Qualitative Research and Evaluation Methods","year":"2002","edition":"4th ed."},{"key":"key2023041005521087600_ref070","first-page":"513","article-title":"Organizational citizenship behaviors: a critical review of the literature and suggestions for future research","volume":"26","year":"2000","journal-title":"Journal of Management"},{"issue":"10","key":"key2023041005521087600_ref071","doi-asserted-by":"crossref","first-page":"989","DOI":"10.13106\/jafeb.2020.vol7.no10.989","article-title":"Effects of technological, organizational, and environmental factors on social media adoption","volume":"7","year":"2020","journal-title":"The Journal of Asian Finance, Economics and Business"},{"key":"key2023041005521087600_ref072","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1108\/ITP-05-2018-0213","article-title":"Emotion in enterprise social media systems","volume":"32","year":"2019","journal-title":"Information Technology and People"},{"issue":"1","key":"key2023041005521087600_ref073","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1037\/0021-9010.87.1.66","article-title":"The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach","volume":"87","year":"2002","journal-title":"Journal of Applied Psychology"},{"key":"key2023041005521087600_ref074","doi-asserted-by":"crossref","first-page":"106615","DOI":"10.1016\/j.chb.2020.106615","article-title":"So little time for so many ties: fit between the social capital embedded in enterprise social media and individual learning requirements","volume":"120","year":"2021","journal-title":"Computers in Human Behavior"},{"issue":"7","key":"key2023041005521087600_ref075","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1108\/HRMID-04-2016-0055","article-title":"Enterprise social media at work: web-based solutions for employee engagement","volume":"24","year":"2016","journal-title":"Human Resource Management International Digest"},{"issue":"2","key":"key2023041005521087600_ref076","doi-asserted-by":"crossref","first-page":"550","DOI":"10.1108\/JEIM-06-2020-0227","article-title":"Interplay of enterprise social media and learning at work: a qualitative investigation","volume":"35","year":"2022","journal-title":"Journal of Enterprise Information Management"},{"key":"key2023041005521087600_ref077","doi-asserted-by":"crossref","unstructured":"Stadnicka, D. and Antosz, K. (2018), \u201cOverall equipment effectiveness: analysis of different ways of calculations and improvements\u201d, in Hamrol, A., Ciszak, O., Legutko, S. and Jurczyk, M. (Eds), Advances in Manufacturing, Springer International Publishing, Cham, pp.\u00a045-55.","DOI":"10.1007\/978-3-319-68619-6_5"},{"key":"key2023041005521087600_ref078","first-page":"245","article-title":"Bowling online: social networking and social capital within the organization, C&T \u201909","year":"2009"},{"issue":"4","key":"key2023041005521087600_ref079","doi-asserted-by":"crossref","first-page":"1195","DOI":"10.1287\/isre.1120.0421","article-title":"User satisfaction with information technology service delivery: a social capital perspective","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"key":"key2023041005521087600_ref080","doi-asserted-by":"crossref","first-page":"101402","DOI":"10.1016\/j.tele.2020.101402","article-title":"Enterprise social media affordances as enablers of knowledge transfer and creative performance: an empirical study","volume":"51","year":"2020","journal-title":"Telematics and Informatics"},{"issue":"3","key":"key2023041005521087600_ref081","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1080\/10864415.2020.1767430","article-title":"Enterprise social software platforms and team improvisation","volume":"24","year":"2020","journal-title":"International Journal of Electronic Commerce"},{"key":"key2023041005521087600_ref082","first-page":"143","article-title":"Social media use in organizations: exploring the affordances of visibility, editability, persistence, and association","volume":"36","year":"2012","journal-title":"Communication Yearbook"},{"key":"key2023041005521087600_ref083","first-page":"765","article-title":"Organizational citizenship behavior: construct redefinition, measurement and validation","volume":"37","year":"1994","journal-title":"Academy of Management Journal"},{"issue":"2","key":"key2023041005521087600_ref084","doi-asserted-by":"crossref","first-page":"647","DOI":"10.1080\/07421222.2018.1451961","article-title":"Strategic visibility in enterprise social media: implications for network formation and boundary spanning","volume":"35","year":"2018","journal-title":"Journal of Management Information Systems"},{"key":"key2023041005521087600_ref085","doi-asserted-by":"crossref","first-page":"101300","DOI":"10.1016\/j.copsyc.2022.101300","article-title":"A tool and a tyrant: social media and well-being in organizational contexts","volume":"45","year":"2022","journal-title":"Current Opinion in Psychology"},{"issue":"2","key":"key2023041005521087600_ref086","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1057\/ejis.1995.9","article-title":"Interpretive case studies in IS research: nature and method","volume":"4","year":"1995","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"key2023041005521087600_ref087","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1057\/palgrave.ejis.3000589","article-title":"Doing interpretive research","volume":"15","year":"2006","journal-title":"European Journal of Information Systems"},{"key":"key2023041005521087600_ref088","article-title":"Why should I share? Examining social capital and knowledge contribution in electronic networks of practice","year":"2005"},{"key":"key2023041005521087600_ref089","volume-title":"Applications of Case Study Research","year":"2003","edition":"2nd ed."},{"issue":"1","key":"key2023041005521087600_ref090","first-page":"106","article-title":"The role of citizenship behaviors and social capital in virtual communities","volume":"52","year":"2011","journal-title":"Journal of Computer Information Systems"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-07-2020-0514\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-07-2020-0514\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:55:12Z","timestamp":1753394112000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/36\/3\/1298-1325\/182772"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,17]]},"references-count":90,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2022,6,17]]},"published-print":{"date-parts":[[2023,4,11]]}},"alternative-id":["10.1108\/ITP-07-2020-0514"],"URL":"https:\/\/doi.org\/10.1108\/itp-07-2020-0514","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[2022,6,17]]}}}