{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,4]],"date-time":"2026-07-04T16:43:50Z","timestamp":1783183430307,"version":"3.54.6"},"reference-count":120,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,5,28]],"date-time":"2024-05-28T00:00:00Z","timestamp":1716854400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2025,5,19]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>11,656 customer reviews for 649 airports around the world were gathered following the COVID-19 outbreak from the website that rates airport quality. The dataset was examined using hierarchical regression, PLS-SEM, and the unsupervised Bayesian algorithm-based PSEM in order to verify the hypothesis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results showed that people\u2019s intentions to recommend airports are significantly influenced by their opinions of how well the servicescape, staff, and services are.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>By encouraging air travelers to have positive intentions toward recommending the airports, this research offers airport managers decision-support implications for how to improve airport service quality. This will increase the likelihood of retaining more passengers.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study also suggests a quick-to-implement visual decision-making mechanism based on PSEM that is simple to understand.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-07-2022-0542","type":"journal-article","created":{"date-parts":[[2024,5,27]],"date-time":"2024-05-27T22:09:26Z","timestamp":1716847766000},"page":"1890-1924","source":"Crossref","is-referenced-by-count":7,"title":["Online review data analytics to\u00a0explore factors affecting consumers\u2019 airport recommendations"],"prefix":"10.1108","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3230-4637","authenticated-orcid":false,"given":"Cheong","family":"Kim","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jungwoo","family":"Lee","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4286-052X","authenticated-orcid":false,"given":"Kun Chang","family":"Lee","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,5,28]]},"reference":[{"key":"key2025051605565296800_ref001","article-title":"Does passenger satisfaction increase airport non-aeronautical revenues? 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