{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,23]],"date-time":"2026-04-23T11:06:33Z","timestamp":1776942393102,"version":"3.51.4"},"reference-count":98,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2019,8,5]],"date-time":"2019-08-05T00:00:00Z","timestamp":1564963200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2019,8,5]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Varied accounts exist regarding the role of trust and satisfaction in online continuance intention and contexts within which this occurs. The purpose of this paper is to consider the moderating effect of structural assurance (SA) on satisfaction and trust and trust and continuance intention in a pure e-service context (online betting).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>UK online bettors were surveyed with an instrument developed using validated variables and measurements, including continuance intention, satisfaction, trust (in vendor) and SA. Structural equation modeling with partial least squares was used to evaluate the measurement and structural model simultaneously.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>SA positively moderates the trust\u2013continuance intention relationship but not the satisfaction\u2013trust relationship. SA is positively associated with trust.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>The study contributes to research focused on exploring the moderating effects of trust and satisfaction on continuance intention where institution-based mechanisms are perceived to be effective and framed to assure success.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>An over-reliance on context-specific mechanisms is inadequate; strategic approaches to trust must consider contextual and institutional mechanisms interdependently.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The paper addresses the need for research relating to the institutional context within which trust mechanisms operate. This research provides a novel contribution through an exploration of the moderating effects of SA on: trust and continuance intention; and satisfaction and trust (the authors also measure the direct effect of SA on trust). This paper is one of the first studies to examine these important concepts in this context. The online betting case allows for the exploration of risk where vendor-specific and contextual risk are both high.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/itp-08-2017-0274","type":"journal-article","created":{"date-parts":[[2019,6,20]],"date-time":"2019-06-20T09:09:03Z","timestamp":1561021743000},"page":"781-801","source":"Crossref","is-referenced-by-count":27,"title":["The role of structural assurance on previous satisfaction, trust and continuance intention"],"prefix":"10.1108","volume":"32","author":[{"given":"Patrick","family":"McCole","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elaine","family":"Ramsey","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Andrew","family":"Kincaid","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yulin","family":"Fang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Huifang","family":"LI","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2019092315464946800_ref001","volume-title":"Multiple Regression: Testing and Interpreting Interactions","year":"1991"},{"issue":"2","key":"key2019092315464946800_ref002","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1002\/mar.10063","article-title":"E-satisfaction and e-loyalty: a contingency framework","volume":"20","year":"2003","journal-title":"Psychology and Marketing"},{"issue":"3","key":"key2019092315464946800_ref003","doi-asserted-by":"crossref","first-page":"243","DOI":"10.2307\/4132332","article-title":"Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behaviour","volume":"26","year":"2002","journal-title":"MIS Quarterly"},{"issue":"7","key":"key2019092315464946800_ref004","doi-asserted-by":"crossref","first-page":"871","DOI":"10.1287\/mnsc.49.7.871.16385","article-title":"Customer satisfaction in virtual environment: a study of online investing","volume":"49","year":"2003","journal-title":"Management Science"},{"issue":"3","key":"key2019092315464946800_ref005","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2019092315464946800_ref006","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1177\/0092070302250897","article-title":"Consumer switching costs: a typology, antecedents, and consequences","volume":"31","year":"2003","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2019092315464946800_ref007","doi-asserted-by":"crossref","first-page":"479","DOI":"10.2307\/30036541","article-title":"In pursuit of moderation: nine common errors and their solutions","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2019092315464946800_ref008","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1080\/10864415.2016.1087828","article-title":"What drives trust transfer? 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