{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,31]],"date-time":"2026-07-31T21:28:51Z","timestamp":1785533331833,"version":"3.56.0"},"reference-count":78,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2019,4,1]],"date-time":"2019-04-01T00:00:00Z","timestamp":1554076800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2019,4,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Using e-mail is a time-consuming activity that can increase workload stress. The purpose of this paper is to investigate the relationship between the individual\u2019s e-mail load, workload stress and desired e-mail load, drawing from the cybernetic theory of stress.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Based on prior theory, the authors first hypothesized relationships among e-mail load, workplace stress and desired e-mail load. The authors then tested these relationships on a sample of 504 full-time workers in the USA, using survey data and covariance-based structural equation modeling techniques.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors find that higher e-mail load is associated with higher workload stress; higher workload stress is associated with lower desired e-mail load; lower desired e-mail load is associated with lower e-mail load; and higher workload stress is associated with higher psychological strain, higher negative emotions and lower organizational commitment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study provides a novel understanding of workload stress due to e-mail load, through the lens of cybernetic theory. It contributes to the e-mail overload and technostress literatures by conceptualizing desired e-mail load as a potential outcome of workplace stress and as a regulator for e-mail load. For practitioners, the study highlights the importance of managing employees\u2019 e-mail load to prevent the negative effects of workplace stress and associated strains.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-10-2017-0321","type":"journal-article","created":{"date-parts":[[2018,8,23]],"date-time":"2018-08-23T06:54:05Z","timestamp":1535007245000},"page":"430-452","source":"Crossref","is-referenced-by-count":46,"title":["E-mail load, workload stress and desired e-mail load: a cybernetic approach"],"prefix":"10.1108","volume":"32","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2798-5543","authenticated-orcid":false,"given":"Jean-Francois","family":"Stich","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Monideepa","family":"Tarafdar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Patrick","family":"Stacey","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cary L.","family":"Cooper","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"2","key":"key2020092409052363700_ref001","doi-asserted-by":"crossref","first-page":"172","DOI":"10.1037\/a0038278","article-title":"Please respond ASAP: workplace telepressure and employee recovery","volume":"20","year":"2015","journal-title":"Journal of Occupational Health Psychology"},{"issue":"4","key":"key2020092409052363700_ref002","doi-asserted-by":"crossref","first-page":"887","DOI":"10.1287\/orsc.1100.0573","article-title":"E-mail as a source and symbol of stress","volume":"22","year":"2011","journal-title":"Organization Science"},{"key":"key2020092409052363700_ref003","unstructured":"BBC News (2014), \u201cManagers \u2018work extra day per week in unpaid overtime\u2019\u201d, July 9, available at: www.bbc.com\/news\/business-28220312 (accessed May 22, 2018)."},{"issue":"1","key":"key2020092409052363700_ref004","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2308\/bria-50651","article-title":"Online instrument delivery and participant recruitment services: emerging opportunities for behavioral accounting research","volume":"26","year":"2014","journal-title":"Behavioral Research in Accounting"},{"issue":"4","key":"key2020092409052363700_ref005","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1037\/a0037464","article-title":"E-mail in the workplace: the role of stress appraisals and normative response pressure in the relationship between e-mail stressors and employee strain","volume":"21","year":"2014","journal-title":"International Journal of Stress Management"},{"issue":"1","key":"key2020092409052363700_ref006","doi-asserted-by":"crossref","first-page":"89","DOI":"10.2307\/25148782","article-title":"Cognitive stopping rules for terminating information search in online tasks","volume":"31","year":"2007","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020092409052363700_ref007","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1016\/j.ijinfomgt.2004.10.004","article-title":"Email training significantly reduces email defects","volume":"25","year":"2005","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2020092409052363700_ref008","doi-asserted-by":"crossref","first-page":"309","DOI":"10.5465\/amr.2008.31193163","article-title":"Carrying too heavy a load? 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