{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,19]],"date-time":"2026-04-19T07:01:16Z","timestamp":1776582076144,"version":"3.51.2"},"reference-count":81,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2023,5,22]],"date-time":"2023-05-22T00:00:00Z","timestamp":1684713600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2024,5,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The current study aims to investigate the factors that impact the feedback received on answers to questions in social Q&amp;A communities and whether the expertise-required question influences the role of these factors on the feedback.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To understand the antecedents and consequences that influence the feedback received on answers to online community questions, the elaboration likelihood model (ELM) is applied in this study. The authors use web data crawling methods and a combination of quantitative analyses. The data for this study came from Zhihu; in total, 353,775 responses were obtained to 1,531 questions, ranging from 49 to 23,681 responses per question. Each answer received 0 to 113,892 likes and 0 to 6,250 comments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The answers' cognitive and emotional components and the answerer's influence positively affect user feedback behavior. In addition, the expertise-required question moderates the effects of the answer's cognitive component and emotional component on the user feedback, moderating the effects of the answerer's influence on the user approval feedback.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study builds upon a limited yet growing body of literature on a theme of great relevance to scholars, practitioners and social media users concerning the effects of the connotation of answers (i.e. their cognitive and emotional components) and the answerer's influence on user feedback (i.e. approval and collaborative feedback) in social Q&amp;A communities. The authors further consider the moderating role of the domain expertise required by the question (expertise-required question). The ELM model is applied to explore the relationships between questions, answers and feedback. The findings of this study add a new perspective to the research on user feedback and have implications for the management of social Q&amp;A communities.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-10-2022-0751","type":"journal-article","created":{"date-parts":[[2023,5,18]],"date-time":"2023-05-18T07:17:15Z","timestamp":1684394235000},"page":"1587-1612","source":"Crossref","is-referenced-by-count":11,"title":["How do we elicit more user feedback in the social Q&amp;A community? A consideration of the expertise-required question"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4448-5313","authenticated-orcid":false,"given":"Mi","family":"Zhou","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0963-198X","authenticated-orcid":false,"given":"Bo","family":"Meng","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1272-5538","authenticated-orcid":false,"given":"Weiguo","family":"Fan","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,5,22]]},"reference":[{"issue":"6092","key":"key2024050504480367300_ref001","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1126\/SCIENCE.1215842\/SUPPL_FILE\/ARAL.SM.PDF","article-title":"Identifying influential and susceptible members of social networks","volume":"337","year":"2012","journal-title":"Science"},{"key":"key2024050504480367300_ref002","article-title":"Talk to me: foundations for successful individual-group interactions in online communities","year":"2006"},{"key":"key2024050504480367300_ref003","doi-asserted-by":"publisher","DOI":"10.1126\/science.286.5439.509","article-title":"Emergence of scaling in random networks","volume":"286","year":"1999","journal-title":"Science"},{"issue":"4","key":"key2024050504480367300_ref004","doi-asserted-by":"publisher","first-page":"805","DOI":"10.2307\/25148755","article-title":"Influence processes for information technology acceptance: an elaboration likelihood model","volume":"30","year":"2006","journal-title":"MIS Quarterly: Management Information Systems"},{"issue":"4","key":"key2024050504480367300_ref005","doi-asserted-by":"publisher","first-page":"1881","DOI":"10.1016\/J.CHB.2005.11.004","article-title":"Increasing participation in online communities: a framework for human\u2013computer interaction","volume":"23","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2024050504480367300_ref006","doi-asserted-by":"publisher","first-page":"5","DOI":"10.5175\/JSWE.2011.200900036","article-title":"Adapting objective structured clinical examinations to assess social work students' performance and reflections","volume":"47","year":"2011","journal-title":"Journal of Social Work Education"},{"key":"key2024050504480367300_ref007","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1145\/1531674.1531684","article-title":"Effects of feedback and peer pressure on contributions to enterprise social media","year":"2009"},{"key":"key2024050504480367300_ref008","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1007\/978-1-84628-905-7_2","article-title":"Introductions and requests: rhetorical strategies that elicit response in online communities","year":"2007"},{"issue":"1","key":"key2024050504480367300_ref009","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1111\/POMS.13259","article-title":"What feedback matters? The role of experience in motivating crowdsourcing innovation","volume":"30","year":"2021","journal-title":"Production and Operations Management"},{"issue":"1","key":"key2024050504480367300_ref010","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1016\/J.IM.2010.11.001","article-title":"Social capital and individual motivations on knowledge sharing: participant involvement as a moderator","volume":"48","year":"2011","journal-title":"Information and Management"},{"key":"key2024050504480367300_ref011","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1016\/J.DSS.2018.12.008","article-title":"Why do participants continue to contribute? Evaluation of usefulness voting and commenting motivational affordances within an online knowledge community","volume":"118","year":"2019","journal-title":"Decision Support Systems"},{"key":"key2024050504480367300_ref012","doi-asserted-by":"publisher","article-title":"Critique me: exploring how creators publicly request feedback in an online critique community","year":"2020","DOI":"10.1145\/3415232"},{"issue":"1","key":"key2024050504480367300_ref013","doi-asserted-by":"publisher","first-page":"461","DOI":"10.1016\/J.DSS.2012.06.008","article-title":"The impact of electronic word-of-mouth communication: a literature analysis and integrative model","volume":"54","year":"2012","journal-title":"Decision Support Systems"},{"issue":"8","key":"key2024050504480367300_ref014","doi-asserted-by":"publisher","first-page":"618","DOI":"10.17705\/1JAIS.00305","article-title":"Is this review believable? A study of factors affecting the credibility of online consumer reviews from an ELM perspective","volume":"13","year":"2012","journal-title":"Journal of the Association for Information Systems"},{"key":"key2024050504480367300_ref015","doi-asserted-by":"publisher","article-title":"Vote-and-comment: modeling the coevolution of user interactions in social voting web sites","year":"2017","DOI":"10.1109\/ICDM.2016.15"},{"key":"key2024050504480367300_ref016","doi-asserted-by":"publisher","DOI":"10.1016\/J.DSS.2020.113283","article-title":"Continuous content contribution in virtual community: the role of status-standing on motivational mechanisms","volume":"132","year":"2020","journal-title":"Decision Support Systems"},{"issue":"6","key":"key2024050504480367300_ref017","doi-asserted-by":"publisher","first-page":"1464","DOI":"10.1287\/orsc.1100.0600","article-title":"Network exchange patterns in online communities","volume":"22","year":"2011","journal-title":"Organization Science"},{"issue":"2","key":"key2024050504480367300_ref018","doi-asserted-by":"publisher","first-page":"393","DOI":"10.25300\/MISQ\/2015\/39.2.06","article-title":"Leading collaboration in online communities","volume":"39","year":"2015","journal-title":"MIS Quarterly: Management Information Systems"},{"key":"key2024050504480367300_ref019","doi-asserted-by":"publisher","DOI":"10.1016\/J.CHB.2022.107288","article-title":"Followers' problematic engagement with influencers on social media: an attachment theory perspective","volume":"133","year":"2022","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref020","unstructured":"Forgas, J.P. (2006), \u201cAffective influences on interpersonal behavior: towards understanding the role of affect in everyday interactions\u201d, Affect in Social Thinking and Behavior, Publisher Name, New York, pp. 269-289."},{"issue":"3","key":"key2024050504480367300_ref021","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1287\/isre.1080.0193","article-title":"Examining the relationship between reviews and sales: the role of reviewer identity disclosure in electronic markets","volume":"19","year":"2008","journal-title":"Information Systems Research"},{"key":"key2024050504480367300_ref022","doi-asserted-by":"publisher","article-title":"Supporting answerers with feedback in social QandA","year":"2018","DOI":"10.1145\/3231644.3231653"},{"issue":"6","key":"key2024050504480367300_ref023","doi-asserted-by":"publisher","first-page":"693","DOI":"10.1016\/j.ipm.2009.10.007","article-title":"Microcollaborations in a social Q&A community","volume":"46","year":"2010","journal-title":"Information Processing and Management"},{"issue":"1","key":"key2024050504480367300_ref024","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1177\/1359105307071744","article-title":"Breast and prostate cancer online discussion boards: a thematic analysis of gender differences and similarities","volume":"12","year":"2007","journal-title":"Journal of Health Psychology"},{"issue":"1","key":"key2024050504480367300_ref025","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1007\/S11024-016-9308-7\/TABLES\/1","article-title":"The problem of expertise in knowledge societies","volume":"55","year":"2017","journal-title":"Minerva"},{"key":"key2024050504480367300_ref026","doi-asserted-by":"publisher","article-title":"So who won? Dynamic max discovery with the crowd","year":"2012","DOI":"10.1145\/2213836.2213880"},{"key":"key2024050504480367300_ref027","unstructured":"Gurevych, I., Ignatova, K., Toprak, C. and Bernhard, D. (2009), \u201cAnnotating question types in social Q&A sites privacy-aware data federation on heterogeneous data view project INCEpTION-A semantic annotation platform offering intelligent assistance and knowledge management view project annotating question types in social Q&A sites\u201d, available at: www.ukp.tu-darmstadt.de"},{"issue":"3","key":"key2024050504480367300_ref028","doi-asserted-by":"publisher","first-page":"680","DOI":"10.5465\/AMJ.2013.0263","article-title":"Which problems to solve? Online knowledge sharing and attention allocation in organizations","volume":"58","year":"2015","journal-title":"Academy of Management Journal"},{"key":"key2024050504480367300_ref083","doi-asserted-by":"publisher","first-page":"759","DOI":"10.1145\/1518701.1518819","article-title":"Facts or friends? Distinguishing informational and conversational questions in social Q and A sites","year":"2009","journal-title":"Conference on Human Factors in Computing Systems\u2013Proceedings"},{"issue":"7","key":"key2024050504480367300_ref031","doi-asserted-by":"publisher","DOI":"10.5210\/FM.V15I7.2913","article-title":"Question types in social Q&A sites","volume":"15","year":"2010","journal-title":"First Monday"},{"key":"key2024050504480367300_ref032","doi-asserted-by":"crossref","unstructured":"Hattie, J.A. and Timperley, H.S. (2007), \u201cThe power of feedback\u201d, Review of Educational Research, Vol.\u00a077, pp. 81-112, doi: 10.3102\/003465430298487.","DOI":"10.3102\/003465430298487"},{"issue":"4","key":"key2024050504480367300_ref033","doi-asserted-by":"publisher","first-page":"1035","DOI":"10.25300\/MISQ\/2017\/41.4.02","article-title":"Social network integration and user content generation: evidence from natural experiments","volume":"41","year":"2017","journal-title":"MIS Quarterly: Management Information Systems"},{"issue":"4","key":"key2024050504480367300_ref034","doi-asserted-by":"publisher","first-page":"593","DOI":"10.1111\/J.1468-2958.2010.01390.X","article-title":"Dimensions of leadership and social influence in online communities","volume":"36","year":"2010","journal-title":"Human Communication Research"},{"key":"key2024050504480367300_ref035","volume-title":"Experience and Expertise in Complex Decision Making","year":"1986"},{"issue":"1","key":"key2024050504480367300_ref036","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1002\/pra2.2015.145052010039","article-title":"Social search behavior in a social Q&A service: goals, strategies, and outcomes","volume":"52","year":"2015","journal-title":"Proceedings of the Association for Information Science and Technology"},{"key":"key2024050504480367300_ref037","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1145\/1099554.1099572","article-title":"Finding similar questions in large question and answer archives","year":"2005"},{"issue":"1","key":"key2024050504480367300_ref038","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1108\/IDD-04-2021-0042\/FULL\/XML","article-title":"Why do users continually seek knowledge in online Q&A communities? An empirical investigation","volume":"51","year":"2023","journal-title":"Information Discovery and Delivery"},{"key":"key2024050504480367300_ref039","doi-asserted-by":"publisher","DOI":"10.1016\/J.KNOSYS.2022.109117","article-title":"Knowledge-enhanced attentive learning for answer selection in community question answering systems","volume":"250","year":"2022","journal-title":"Knowledge-Based Systems"},{"issue":"4","key":"key2024050504480367300_ref040","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.5369","article-title":"Answers to health questions: internet search results versus online health community responses","volume":"18","year":"2016","journal-title":"Journal of Medical Internet Research"},{"key":"key2024050504480367300_ref041","doi-asserted-by":"crossref","unstructured":"Keltner, D. and Haidt, J. (2010), \u201cSocial functions of emotions at four levels of analysis\u201d, Cognition and Emotion, Vol.\u00a013 No.\u00a05, pp. 505-521, doi: 10.1080\/026999399379168.","DOI":"10.1080\/026999399379168"},{"issue":"3","key":"key2024050504480367300_ref042","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1016\/J.ELERAP.2011.10.003","article-title":"Evaluating content quality and helpfulness of online product reviews: the interplay of review helpfulness vs review content","volume":"11","year":"2012","journal-title":"Electronic Commerce Research and Applications"},{"key":"key2024050504480367300_ref043","doi-asserted-by":"publisher","article-title":"A familiar face(book): profile elements as signals in an online social network","year":"2007","DOI":"10.1145\/1240624"},{"key":"key2024050504480367300_ref044","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1145\/2531602.2531720","article-title":"Help is on the way: patterns of responses to resource requests on facebook","year":"2014"},{"key":"key2024050504480367300_ref045","doi-asserted-by":"publisher","first-page":"344","DOI":"10.1016\/J.CHB.2013.09.015","article-title":"New members' online socialization in online communities: the effects of content quality and feedback on new members' content-sharing intentions","volume":"30","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2024050504480367300_ref046","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1016\/j.ijresmar.2011.02.004","article-title":"Paving the way for \u2018distinguished marketing\u2019","volume":"28","year":"2011","journal-title":"International Journal of Research in Marketing"},{"issue":"8","key":"key2024050504480367300_ref047","doi-asserted-by":"publisher","first-page":"1043","DOI":"10.1016\/J.IM.2014.07.004","article-title":"Understanding post-adoption behaviors of e-service users in the context of online travel services","volume":"51","year":"2014","journal-title":"Information and Management"},{"issue":"3810","key":"key2024050504480367300_ref048","doi-asserted-by":"publisher","first-page":"56","DOI":"10.1126\/SCIENCE.159.3810.56","article-title":"The Matthew effect in science","volume":"159","year":"1968","journal-title":"Science"},{"key":"key2024050504480367300_ref049","doi-asserted-by":"publisher","first-page":"1739","DOI":"10.1145\/1753326.1753587","article-title":"What do people ask their social networks, and why? A survey study of status message Q&A behavior","year":"2010"},{"issue":"4","key":"key2024050504480367300_ref050","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1111\/J.1540-5885.2009.00667.X","article-title":"Virtual customer environments: testing a model of voluntary participation in value co-creation activities","volume":"26","year":"2009","journal-title":"Journal of Product Innovation Management"},{"key":"key2024050504480367300_ref051","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1016\/J.CHB.2014.11.024","article-title":"Posting, commenting, and tagging: effects of sharing news stories on Facebook","volume":"44","year":"2015","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref052","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1016\/J.TECHFORE.2017.07.029","article-title":"Stimulating innovation by user feedback on social media: the case of an online user innovation community","volume":"144","year":"2019","journal-title":"Technological Forecasting and Social Change"},{"key":"key2024050504480367300_ref053","doi-asserted-by":"publisher","article-title":"Anonymous Quorans are still Quorans, just anonymous","year":"2015","DOI":"10.1145\/2768545.2768551"},{"key":"key2024050504480367300_ref054","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1016\/S0065-2601(08)60214-2","article-title":"The elaboration likelihood model of persuasion","volume":"19","year":"1986","journal-title":"Advances in Experimental Social Psychology"},{"issue":"2","key":"key2024050504480367300_ref055","doi-asserted-by":"publisher","first-page":"221","DOI":"10.2307\/25148678","article-title":"Effective use of knowledge management systems: a process model of content ratings and credibility indicators","volume":"29","year":"2005","journal-title":"MIS Quarterly: Management Information Systems"},{"issue":"6","key":"key2024050504480367300_ref056","doi-asserted-by":"publisher","DOI":"10.1016\/J.IM.2021.103433","article-title":"What facilitates and constrains value co-creation in online communities: a sociomateriality perspective","volume":"58","year":"2021","journal-title":"Information and Management"},{"key":"key2024050504480367300_ref057","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1016\/J.CHB.2018.06.004","article-title":"Experts and likely to be closed discussions in question and answer communities: an analytical overview","volume":"92","year":"2019","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2024050504480367300_ref058","doi-asserted-by":"publisher","first-page":"548","DOI":"10.1016\/j.elerap.2012.06.003","article-title":"Perceived \u2018usefulness\u2019 of online consumer reviews: an exploratory investigation across three services categories","volume":"11","year":"2012","journal-title":"Electronic Commerce Research and Applications"},{"issue":"1","key":"key2024050504480367300_ref082","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1016\/S0953-5438(97)00019-2","article-title":"A psychological investigation of long retrieval times on the World Wide Web","volume":"10","year":"1998","journal-title":"Interacting with Computers"},{"issue":"3","key":"key2024050504480367300_ref059","doi-asserted-by":"publisher","first-page":"1313","DOI":"10.1111\/J.1751-9004.2008.00113.X","article-title":"Making a virtue of evil: a five-step social identity model of the development of collective hate","volume":"2","year":"2008","journal-title":"Social and Personality Psychology Compass"},{"key":"key2024050504480367300_ref060","doi-asserted-by":"publisher","first-page":"364","DOI":"10.1016\/J.CHB.2015.05.009","article-title":"The social sharing of emotion (SSE) in online social networks: a case study in Live Journal","volume":"52","year":"2015","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref061","doi-asserted-by":"publisher","DOI":"10.1016\/J.SOCSCIMED.2020.113117","article-title":"Perception of peer advice in online health communities: access to lay expertise","volume":"277","year":"2021","journal-title":"Social Science and Medicine"},{"issue":"10","key":"key2024050504480367300_ref062","doi-asserted-by":"publisher","first-page":"8239","DOI":"10.1007\/S11192-021-04135-2\/TABLES\/6","article-title":"Which questions are valuable in online Q&A communities? A question's position in a knowledge network matters","volume":"126","year":"2021","journal-title":"Scientometrics"},{"key":"key2024050504480367300_ref063","doi-asserted-by":"publisher","article-title":"Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective","year":"2007","DOI":"10.1002\/MEET.1450440256"},{"key":"key2024050504480367300_ref064","doi-asserted-by":"publisher","DOI":"10.1016\/J.CHB.2021.106786","article-title":"Who would respond to A troll? A social network analysis of reactions to trolls in online communities","volume":"121","year":"2021","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref065","doi-asserted-by":"publisher","first-page":"110","DOI":"10.1016\/J.CHB.2014.05.022","article-title":"Understanding lurkers in online communities: a literature review","volume":"38","year":"2014","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref066","doi-asserted-by":"publisher","first-page":"375","DOI":"10.48550\/arxiv.1804.00109","article-title":"QDEE: question difficulty and expertise estimation in community question answering sites","year":"2018"},{"key":"key2024050504480367300_ref067","doi-asserted-by":"crossref","unstructured":"Suryanto, A.M., Peng Lim, E., Sun, A., Hsiang-Li Chiang, R., Anastasia Suryanto, M., Lim, E.-P. and Chiang, R.H. (2009), \u201cQuality-aware collaborative question answering: methods and evaluation\u201d, Association for Computing Machinery, pp. 142-151, doi: 10.1145\/1498759.1498820.","DOI":"10.1145\/1498759.1498820"},{"issue":"1","key":"key2024050504480367300_ref068","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1287\/isre.1100.0339","article-title":"Social networks and the diffusion of user-generated content: evidence from youtube","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"key":"key2024050504480367300_ref069","doi-asserted-by":"crossref","unstructured":"Valsesia, F., Proserpio, D. and Nunes, J.C. (2020), \u201cThe positive effect of not following others on social media\u201d, Journal of Marketing Research, Vol.\u00a057 No.\u00a06, pp. 1152-1168, doi: 10.1177\/0022243720915467.","DOI":"10.1177\/0022243720915467"},{"issue":"5","key":"key2024050504480367300_ref070","doi-asserted-by":"publisher","first-page":"1590","DOI":"10.1108\/ITP-12-2020-0867\/FULL\/XML","article-title":"Why do people shop online? A comprehensive framework of consumers' online shopping intentions and behaviors","volume":"35","year":"2022","journal-title":"Information Technology and People"},{"issue":"1","key":"key2024050504480367300_ref071","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1108\/ITP-07-2018-0345\/FULL\/XML","article-title":"Unveiling knowledge quality, researcher satisfaction, learning, and loyalty: a model of academic social media success","volume":"34","year":"2021","journal-title":"Information Technology and People"},{"issue":"2","key":"key2024050504480367300_ref072","doi-asserted-by":"publisher","DOI":"10.1016\/J.IM.2020.103426","article-title":"Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis","volume":"58","year":"2021","journal-title":"Information and Management"},{"issue":"1","key":"key2024050504480367300_ref073","doi-asserted-by":"publisher","first-page":"80","DOI":"10.1111\/POMS.12613","article-title":"Idea generation and the role of feedback: evidence from field experiments with innovation tournaments","volume":"26","year":"2017","journal-title":"Production and Operations Management"},{"key":"key2024050504480367300_ref074","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1016\/J.CHB.2018.01.005","article-title":"Accumulation mechanism of opinion leaders' social interaction ties in virtual communities: empirical evidence from China","volume":"82","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2024050504480367300_ref075","doi-asserted-by":"publisher","first-page":"761","DOI":"10.1007\/S10796-018-9891-2\/METRICS","article-title":"Investigating users' tagging behavior in online academic community based on growth model: difference between active and inactive users","volume":"21","year":"2019","journal-title":"Information Systems Frontiers"},{"key":"key2024050504480367300_ref076","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1016\/J.CHB.2017.06.040","article-title":"Beyond reciprocity: the bystander effect of knowledge response in online knowledge communities","volume":"76","year":"2017","journal-title":"Computers in Human Behavior"},{"key":"key2024050504480367300_ref077","doi-asserted-by":"publisher","first-page":"342","DOI":"10.1016\/J.CHB.2016.05.007","article-title":"Why do you return the favor in online knowledge communities? A study of the motivations of reciprocity","volume":"63","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2024050504480367300_ref078","doi-asserted-by":"publisher","first-page":"26","DOI":"10.1109\/MIS.2011.18","article-title":"Measuring expertise in online communities","volume":"26","year":"2011","journal-title":"IEEE Intelligent Systems"},{"issue":"3","key":"key2024050504480367300_ref079","doi-asserted-by":"publisher","first-page":"523","DOI":"10.1108\/JKM-09-2013-0362","article-title":"Substructures of perceived knowledge quality and interactions with knowledge sharing and innovativeness: a sensemaking perspective","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"key":"key2024050504480367300_ref080","doi-asserted-by":"publisher","DOI":"10.1016\/J.DSS.2019.113140","article-title":"From free to paid: customer expertise and customer satisfaction on knowledge payment platforms","volume":"127","year":"2019","journal-title":"Decision Support Systems"},{"key":"key2024050504480367300_ref081","doi-asserted-by":"crossref","unstructured":"Zhao, L., Detlor, B. and Connelly, C.E. (2016), \u201cSharing knowledge in social Q&A sites: the unintended consequences of extrinsic motivation\u201d, Journal of Management Information Systems, Vol.\u00a033 No.\u00a01, pp. 70-100, doi: 10.1080\/07421222.2016.1172459.","DOI":"10.1080\/07421222.2016.1172459"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-10-2022-0751\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-10-2022-0751\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:55:51Z","timestamp":1753394151000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/37\/4\/1587-1612\/1234787"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,5,22]]},"references-count":81,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2023,5,22]]},"published-print":{"date-parts":[[2024,5,6]]}},"alternative-id":["10.1108\/ITP-10-2022-0751"],"URL":"https:\/\/doi.org\/10.1108\/itp-10-2022-0751","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[2023,5,22]]}}}