{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T10:52:41Z","timestamp":1780570361912,"version":"3.54.1"},"reference-count":69,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2019,12,2]],"date-time":"2019-12-02T00:00:00Z","timestamp":1575244800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2019,12,2]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Peer-to-peer (P2P) accommodation has become increasingly popular in recent years, and hotels are facing unprecedented impacts. Attracting new consumers and retaining existing ones are critical to the success of P2P accommodation and hotels. The purpose of this paper is to examine three categories of antecedents for hotels consumers\u2019 switching intention: push (i.e. satiation), pull (i.e. perceived value) and mooring (i.e. optimal stimulation level) factors using push\u2013pull\u2013mooring (PPM) model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Airbnb was chosen as the research context. An online survey was conducted to examine the proposed research model and hypotheses. A total of 292 valid data were collected from Airbnb users through a survey.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The findings show that the three categories of factors have positive and significant effects on switching intention. Additionally, the mooring factor has a significant moderating effect on the relationship between pull factors and switching intention. Furthermore, the mooring factor affects both pull and push factors.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>First, this is one of the early studies to pay attention to switching intention from hotels to P2P accommodation. Second, to provide a comprehensive understanding of consumers\u2019 switching intention, the authors use PPM model to establish the research framework. This research improves the understanding of consumer\u2019s switching intention by identifying the push and pull factors based on the differences between hotels and P2P accommodation in accordance with optimal stimulation level theory and consumer value theory.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/itp-12-2017-0444","type":"journal-article","created":{"date-parts":[[2019,4,4]],"date-time":"2019-04-04T05:29:15Z","timestamp":1554355755000},"page":"1657-1678","source":"Crossref","is-referenced-by-count":45,"title":["Switching from hotels to peer-to-peer accommodation: an empirical study"],"prefix":"10.1108","volume":"32","author":[{"given":"Ruihe","family":"Yan","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kem Z.K.","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yugang","family":"Yu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2019111914263977200_ref001","unstructured":"Airbnb (2015), \u201cAirbnb summer travel report 1\u201d, available at: https:\/\/blog.atairbnb.com\/wp-content\/uploads\/2015\/09\/Airbnb-Summer-Travel-Report-1.pdf (accessed December 22, 2017)."},{"key":"key2019111914263977200_ref002","unstructured":"Airbnb (2017), \u201cAbout us \u2013 Airbnb\u201d, available at: www.airbnb.com\/about\/about-us (accessed September 13, 2017)."},{"key":"key2019111914263977200_ref003","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1016\/j.tourman.2014.06.009","article-title":"Prioritisation of the hotel attributes according to their influence on satisfaction: a comparison of two techniques","volume":"46","year":"2015","journal-title":"Tourism Management"},{"issue":"3","key":"key2019111914263977200_ref004","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"1","key":"key2019111914263977200_ref005","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1177\/0092070304267928","article-title":"\u2018Migrating\u2019 to new service providers: toward a unifying framework of consumers\u2019 switching behaviors","volume":"33","year":"2005","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"key2019111914263977200_ref006","first-page":"1","article-title":"Comparing guests\u2019 key attributes of peer-to-peer accommodations and hotels: mixed-methods approach","volume":"22","year":"2017","journal-title":"Current Issues in Tourism"},{"issue":"3","key":"key2019111914263977200_ref007","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1057\/ejis.2013.1","article-title":"Why end-users move to the cloud: a migration-theoretic analysis","volume":"23","year":"2014","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"key2019111914263977200_ref008","doi-asserted-by":"crossref","first-page":"1190","DOI":"10.1108\/IJCHM-09-2016-0506","article-title":"Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages","volume":"30","year":"2018","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"9","key":"key2019111914263977200_ref009","doi-asserted-by":"crossref","first-page":"2322","DOI":"10.1108\/IJCHM-09-2016-0492","article-title":"Value co-creation and co-destruction in the Airbnb sharing economy","volume":"29","year":"2017","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"4","key":"key2019111914263977200_ref010","doi-asserted-by":"crossref","first-page":"689","DOI":"10.2307\/20650323","article-title":"Interpretation of formative measurement in information systems research","volume":"33","year":"2009","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2019111914263977200_ref011","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1111\/isj.12030","article-title":"The push, pull and mooring effects in virtual migration for social networking sites: virtual migration for social networking sites","volume":"24","year":"2014","journal-title":"Information Systems Journal"},{"issue":"6","key":"key2019111914263977200_ref012","doi-asserted-by":"crossref","first-page":"2226","DOI":"10.1016\/j.jbusres.2015.12.034","article-title":"Multichannel service providers\u2019 strategy: understanding customers\u2019 switching and free-riding behavior","volume":"69","year":"2016","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2019111914263977200_ref013","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1108\/ITP-03-2014-0055","article-title":"How important is the \u2018social\u2019 in social networking? 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