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Here, information ecology refers to the interaction and co-evolution of technologies, human beings and the social environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The data consist of 25 thematic interviews conducted in a public Finnish organisation responsible for organising welfare services, and in its collaborating organisations. The interviews were analysed qualitatively. The analytical framework is based on Nardi and O'Day's five components of information ecology: system, diversity, co-evolution, keystone species and locality.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The analysis shows that these basic components still exist in the digitalisation era, but that they should be interpreted and highlighted differently, for example, stressing the openness of the information system instead of closed systems, as well as emphasising the increasing meaning of diversity amongst digitalisation, and the dynamic co-evolution between the elements of the system. New capabilities, such as the ability to combine various kinds of information and knowledge, are needed in this adaptation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The study illustrates a wider, updated information-ecology concept with the help of empirical research. Technology affects care organisations' information ecologies in numerous \u2013 often invisible \u2013 ways, which this study brings into light.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>So far, information-ecology research has overlooked social and healthcare, but this study provides findings concerning this societally important sector.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-12-2019-0635","type":"journal-article","created":{"date-parts":[[2020,12,4]],"date-time":"2020-12-04T05:21:53Z","timestamp":1607059313000},"page":"1697-1720","source":"Crossref","is-referenced-by-count":10,"title":["Information ecology in digitalising welfare services: a multi-level analysis"],"prefix":"10.1108","volume":"34","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0555-5884","authenticated-orcid":false,"given":"Satu","family":"Pekkarinen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9964-8303","authenticated-orcid":false,"given":"Mervi","family":"Hasu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9455-819X","authenticated-orcid":false,"given":"Helin\u00e4","family":"Melkas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4710-8011","authenticated-orcid":false,"given":"Eveliina","family":"Saari","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,12,7]]},"reference":[{"issue":"5","key":"key2021111709330814400_ref001","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1108\/09604520810898839","article-title":"Effects of e-government on service design as perceived by employees","volume":"18","year":"2008","journal-title":"Managing Service Quality"},{"issue":"2","key":"key2021111709330814400_ref002","doi-asserted-by":"crossref","first-page":"258","DOI":"10.1016\/j.giq.2016.03.003","article-title":"Does local government staff perceive digital communication with citizens as improved service?","volume":"33","year":"2016","journal-title":"Government Information Quarterly"},{"issue":"3","key":"key2021111709330814400_ref003","first-page":"310","article-title":"Encouraging innovation in the public sector","volume":"43","year":"2001","journal-title":"Journal of Intellectual Capital"},{"issue":"3","key":"key2021111709330814400_ref004","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1111\/spol.12093","article-title":"Making the technological transition \u2013 citizens' encounters with digital pension services","volume":"49","year":"2015","journal-title":"Social Policy and Administration"},{"volume-title":"The Second Machine Age","year":"2014","key":"key2021111709330814400_ref005"},{"issue":"4","key":"key2021111709330814400_ref006","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1287\/orsc.10.4.381","article-title":"Bridging epistemologies: the generative dance between organizational knowledge and organizational knowing","volume":"10","year":"1999","journal-title":"Organization Science"},{"volume-title":"Information Ecology: Mastering the Information and Knowledge Environment","year":"1997","key":"key2021111709330814400_ref007"},{"issue":"3","key":"key2021111709330814400_ref008","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1177\/014920630102700306","article-title":"The role of information technology in the organization: a review, model and assessment","volume":"27","year":"2001","journal-title":"Journal of Management"},{"issue":"3","key":"key2021111709330814400_ref009","doi-asserted-by":"crossref","first-page":"40","DOI":"10.5751\/ES-06752-190340","article-title":"An information ecology approach to science\u2013policy integration in adaptive management of social-ecological systems","volume":"19","year":"2014","journal-title":"Ecology and Society"},{"issue":"3-4","key":"key2021111709330814400_ref010","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1080\/00207239808711157","article-title":"Information ecology: a viewpoint","volume":"54","year":"1998","journal-title":"International Journal of Environmental Studies"},{"key":"key2021111709330814400_ref011","unstructured":"Evers, A. 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