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Trust in information can be divided into subjective and objective, but both are important precursors to the actual use of the information. The information available to caregivers is sufficient in quantity but inadequate in terms of ease of use, clarity and usefulness. Often, some key information needs remain unsatisfied due to the lack of timeliness, relevance and personalisation of the information.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This paper provides recommendations for information and healthcare providers on how to improve communication and information relevance for informal caregivers of people with dementia.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This paper contributes to a more comprehensive perspective on caregivers\u2019 information trust formation processes, which takes into account both the characteristics of the information and caregivers\u2019 individual factors.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jd-01-2021-0014","type":"journal-article","created":{"date-parts":[[2021,6,5]],"date-time":"2021-06-05T10:40:25Z","timestamp":1622889625000},"page":"302-319","source":"Crossref","is-referenced-by-count":19,"title":["The information trust formation process for informal caregivers of people with dementia: a qualitative study"],"prefix":"10.1108","volume":"78","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4920-893X","authenticated-orcid":false,"given":"Laura","family":"Sbaffi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sarah","family":"Hargreaves","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,6,7]]},"reference":[{"issue":"3","key":"key2022022116290544700_ref001","doi-asserted-by":"publisher","first-page":"766","DOI":"10.1177\/1471301218786568","article-title":"Seeking relational information sources in the digital age: a study into information source preferences amongst family and friends of those with dementia","volume":"19","year":"2020","journal-title":"Dementia"},{"issue":"3","key":"key2022022116290544700_ref002","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1080\/17538157.2016.1221409","article-title":"The effects of informal carers' characteristics on their information needs: the information needs state approach","volume":"42","year":"2017","journal-title":"Informatics for Health and Social Care"},{"issue":"7-8","key":"key2022022116290544700_ref003","doi-asserted-by":"publisher","first-page":"3004","DOI":"10.1177\/1471301218763904","article-title":"\u2018How do they want to know?\u2019 Doctors' perspectives on making and communicating a diagnosis of dementia","volume":"18","year":"2019","journal-title":"Dementia"},{"issue":"4","key":"key2022022116290544700_ref004","doi-asserted-by":"publisher","DOI":"10.47989\/irisic2011","article-title":"Information support system for Alzheimer's disease patients' caregivers in Croatia: a phenomenological approach","volume":"25","year":"2020","journal-title":"Information Research"},{"issue":"2","key":"key2022022116290544700_ref005","doi-asserted-by":"publisher","first-page":"381","DOI":"10.1108\/JD-04-2020-0049","article-title":"Modelling the information seeking and searching behaviour of users with impairments: are existing models applicable?","volume":"77","year":"2020","journal-title":"Journal of Documentation"},{"issue":"6","key":"key2022022116290544700_ref006","doi-asserted-by":"publisher","first-page":"1942","DOI":"10.1111\/hsc.13048","article-title":"What do family caregivers of people with dementia need? 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