{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,24]],"date-time":"2026-04-24T22:12:09Z","timestamp":1777068729202,"version":"3.51.4"},"reference-count":48,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2022,8,9]],"date-time":"2022-08-09T00:00:00Z","timestamp":1660003200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JD"],"published-print":{"date-parts":[[2023,3,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper discusses an original theory of information exclusion and information inclusion, which explains how information interactions can be structured in ways that either exclude or include people seeking asylum.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This theory was developed through an ethnographic study of the information experience of people seeking asylum in the United Kingdom. Fieldwork involved participant observations, participatory research workshops and semi-structured interviews, analysed using a constructivist grounded theory approach.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>People seeking asylum are confronted with two main information environments: the asylum system and the local third sector. Each environment frames contrasting information access, sharing and literacy practice modalities: the former produces information deprivation, information sharing agency denial and a fracturing information literacy practice; the latter facilitates multiple information affordances, information sharing agency promotion, and both local and heritage information literacy practice promotion. Our theory of information exclusion and information inclusion describes how through these modalities, an information environment can either promote or preclude inclusion.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Previous information studies of migration tend to conceptualise social ex\/inclusion as a linear journey. Our theory originally frames this as a non-straightforward and conflicting process, allowing to better understand the experience of people who are not simply either socially excluded or included, but may experience both states depending on context. It also shows that exclusion is not a matter of fact and is not fundamental to asylum systems: it is produced by specific policies and procedures and can therefore be changed. Thus, this theory provides conceptual tools for researchers to investigate the information experience of individuals moving between conflicting information practices, and for civil society actors and policymakers to document exclusionary information practices and design inclusive ones.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jd-04-2022-0077","type":"journal-article","created":{"date-parts":[[2022,8,8]],"date-time":"2022-08-08T21:47:35Z","timestamp":1659995255000},"page":"468-486","source":"Crossref","is-referenced-by-count":5,"title":["A grounded theory of information exclusion and information inclusion: framing the information experience of people seeking asylum"],"prefix":"10.1108","volume":"79","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2892-7073","authenticated-orcid":false,"given":"Kahina","family":"Le Louvier","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1664-309X","authenticated-orcid":false,"given":"Perla","family":"Innocenti","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,8,9]]},"reference":[{"key":"key2023030414462408300_ref001","article-title":"Information needs and information seeking behaviour of women refugees in Uganda: public libraries' role","volume-title":"Proceedings of the IFLA WLIC","year":"2017"},{"issue":"4","key":"key2023030414462408300_ref002","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/24750158.2018.1531677","article-title":"Immigrants' information experiences: an informed social inclusion framework","volume":"67","year":"2018","journal-title":"Journal of the Australian Library and Information Association"},{"issue":"3","key":"key2023030414462408300_ref003","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1177\/0165551504044666","article-title":"To know or not to know: a moral reflection on information poverty","volume":"30","year":"2004","journal-title":"Journal of Information Science"},{"issue":"5","key":"key2023030414462408300_ref004","doi-asserted-by":"publisher","first-page":"934","DOI":"10.1108\/JD-02-2017-0023","article-title":"Information grounds as a vehicle for social inclusion of domestic migrant workers in Israel","volume":"73","year":"2017","journal-title":"Journal of Documentation"},{"issue":"1","key":"key2023030414462408300_ref005","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1108\/JD-06-2019-0108","article-title":"Reframing integration: information marginalization and information resistance among migrant workers","volume":"76","year":"2020","journal-title":"Journal of Documentation"},{"issue":"3","key":"key2023030414462408300_ref006","doi-asserted-by":"publisher","first-page":"302","DOI":"10.1016\/j.lisr.2005.04.003","article-title":"Social inclusion of newcomers to Canada: an information problem?","volume":"27","year":"2005","journal-title":"Library and Information Science Research"},{"issue":"1","key":"key2023030414462408300_ref040","doi-asserted-by":"publisher","first-page":"491","DOI":"10.1002\/aris.2010.1440440118","article-title":"Information practices of immigrants","volume":"44","year":"2010","journal-title":"Annual Review of Information Science and Technology"},{"key":"key2023030414462408300_ref007","volume-title":"Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis","year":"2006"},{"issue":"3","key":"key2023030414462408300_ref008","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1002\/(SICI)1097-4571(199603)47:3%3C193::AID-ASI3%3E3.0.CO;2-T","article-title":"The impoverished life-world of outsiders","volume":"47","year":"1996","journal-title":"Journal of the American Society for Information Science"},{"key":"key2023030414462408300_ref044","author":"Council of Europe","year":"2016"},{"key":"key2023030414462408300_ref009","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/isj.12189","article-title":"Temporal enactment of resettled refugees' ICT-mediated information practices","year":"2016","journal-title":"Information Systems"},{"key":"key2023030414462408300_ref010","unstructured":"Fisher, K.E. 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