{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T05:18:21Z","timestamp":1774329501409,"version":"3.50.1"},"reference-count":67,"publisher":"Emerald","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,2,13]]},"abstract":"<jats:sec>\n                  <jats:title>Purpose<\/jats:title>\n                  <jats:p>The purpose of this paper is to identify service quality dimensions and their sub-dimensions for mobile government services. Despite studies conducted on mobile services, there is lack of a comprehensive framework of mobile government service quality. Researchers and practitioners must outline a taxonomy of mobile government service quality before they can begin to test their effects empirically. It cannot be assumed that e-government is the same as m-government. Therefore, it is important to understand the dimensions that affect mobile government service quality.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Design\/methodology\/approach<\/jats:title>\n                  <jats:p>Mobile government service quality dimensions were extracted from the literature on m-government from its development and transition from e-government to service models being used. This helps understand what service quality dimensions are necessary when creating more efficient, reliable, and responsible forms of m-government. The dimensions are demonstrated within a holistic framework of m-government service quality, presented for both academic and practitioner appreciation.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Findings<\/jats:title>\n                  <jats:p>This paper identifies 20 mobile government service quality sub-dimensions classified within six dimensions.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Originality\/value<\/jats:title>\n                  <jats:p>The literature on mobile government service quality is scarce. With the expectation of mobile subscriptions worldwide reaching 8 billion by 2016, it is the most lucrative time to be researching how the design of mobile government affects service quality. This paper is the first to provide information on m-government service quality dimensions available for assessment.<\/jats:p>\n               <\/jats:sec>","DOI":"10.1108\/jeim-01-2016-0004","type":"journal-article","created":{"date-parts":[[2017,2,24]],"date-time":"2017-02-24T11:01:41Z","timestamp":1487934101000},"page":"4-16","source":"Crossref","is-referenced-by-count":58,"title":["Exploring mobile government from the service quality perspective"],"prefix":"10.1108","volume":"30","author":[{"given":"Hajar Saeed","family":"Al-Hubaishi","sequence":"first","affiliation":[{"name":"Abu Dhabi University College of Business Administration, , Abu Dhabi,","place":["United Arab Emirates"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Syed Zamberi","family":"Ahmad","sequence":"additional","affiliation":[{"name":"Abu Dhabi University College of Business Administration, , Abu Dhabi,","place":["United Arab 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