{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,22]],"date-time":"2025-12-22T22:11:12Z","timestamp":1766441472348,"version":"3.41.2"},"reference-count":76,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2018,7,9]],"date-time":"2018-07-09T00:00:00Z","timestamp":1531094400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2018,7,9]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to present a methodology which enables to measure and analyze the performance of sub-process and overall system of a cargo company.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Network data envelopment analysis method with fuzzy data is used for performance measurement which considers the sub-process efficiency simultaneously together with the overall efficiency and also the uncertainty included in input\u2013output data.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>A real-life application of the proposed model is presented for Turkey. The application results show the efficiency scores of ten branches according to each sub-process and also the overall system. Although the obtained results are case specific, the application results indicate that the inefficient branches can achieve efficiency either by decreasing circulation ratio input for human resources sub-process or by increasing closed complaint output or by decreasing open complaint output for customer relationship management sub-process.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study presented provides insights into the performance measurement applications in cargo sector. The methodology presented provides the flexibility of removing or adding some new sub-processes and also decision-making units which enables the approach to be used for other performance evaluation problems.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jeim-01-2017-0026","type":"journal-article","created":{"date-parts":[[2018,6,5]],"date-time":"2018-06-05T07:13:14Z","timestamp":1528182794000},"page":"492-509","source":"Crossref","is-referenced-by-count":13,"title":["An application of network data envelopment analysis with fuzzy data for the performance evaluation in cargo sector"],"prefix":"10.1108","volume":"31","author":[{"given":"Berna","family":"Simsek","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fatih","family":"T\u00fcys\u00fcz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020092804272145900_ref001","doi-asserted-by":"crossref","first-page":"409","DOI":"10.3233\/JIFS-152079","article-title":"Cost efficiency measurement with fuzzy data in DEA","volume":"32","year":"2017","journal-title":"Journal of Intelligent & Fuzzy Systems"},{"issue":"3","key":"key2020092804272145900_ref002","doi-asserted-by":"crossref","first-page":"2263","DOI":"10.1016\/j.eswa.2011.07.118","article-title":"Fuzzy data envelopment analysis: a discrete approach","volume":"39","year":"2012","journal-title":"Expert Systems with Applications"},{"key":"key2020092804272145900_ref003","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1016\/j.omega.2014.07.002","article-title":"An illustration of dynamic network DEA in commercial banking including robustness tests","volume":"55","year":"2015","journal-title":"Omega"},{"key":"key2020092804272145900_ref004","doi-asserted-by":"crossref","first-page":"274","DOI":"10.1016\/j.cor.2014.03.002","article-title":"A new fuzzy DEA model for evaluation of efficiency and effectiveness of suppliers in sustainable supply chain management context","volume":"54","year":"2015","journal-title":"Computers & Operations Research"},{"key":"key2020092804272145900_ref005","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1016\/j.compind.2016.07.002","article-title":"Review of supply chain performance measurement systems: 1998\u20132015","volume":"82","year":"2016","journal-title":"Computers in Industry"},{"issue":"2","key":"key2020092804272145900_ref006","doi-asserted-by":"crossref","first-page":"118","DOI":"10.1111\/j.0000-0000.2012.01044.x","article-title":"Optimization modeling for logistics: options and implementations","volume":"33","year":"2012","journal-title":"Journal of Business Logistics"},{"key":"key2020092804272145900_ref007","doi-asserted-by":"crossref","first-page":"1","DOI":"10.5899\/2014\/jsca-00040","article-title":"Allocating the fuzzy resources to two-stage systems","volume":"2014","year":"2014","journal-title":"Journal of Soft Computing and Applications"},{"key":"key2020092804272145900_ref008","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1016\/j.trpro.2015.01.005","article-title":"Measuring transport systems efficiency under uncertainty by fuzzy sets theory based data envelopment analysis: theoretical and practical comparison with traditional DEA model","volume":"5","year":"2015","journal-title":"Transportation Research Procedia"},{"key":"key2020092804272145900_ref009","doi-asserted-by":"crossref","first-page":"770","DOI":"10.1016\/j.sbspro.2014.01.111","article-title":"Measuring transport systems efficiency under uncertainty by fuzzy sets theory based data envelopment analysis","volume":"111","year":"2014","journal-title":"Procedia\u2014Social and Behavioral Sciences"},{"issue":"6","key":"key2020092804272145900_ref010","doi-asserted-by":"crossref","first-page":"429","DOI":"10.1016\/0377-2217(78)90138-8","article-title":"Measuring the efficiency of decision making units","volume":"2","year":"1978","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2020092804272145900_ref011","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1016\/j.ejor.2011.03.010","article-title":"Network DEA model for supply chain performance evaluation","volume":"213","year":"2011","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"key2020092804272145900_ref012","doi-asserted-by":"crossref","first-page":"687","DOI":"10.1016\/j.ejor.2007.12.025","article-title":"A network-DEA model with new efficiency measures to incorporate the dynamic effect in production networks","volume":"194","year":"2009","journal-title":"European Journal of Operational Research"},{"key":"key2020092804272145900_ref013","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1016\/j.asoc.2014.11.050","article-title":"Evaluating teaching performance based on fuzzy AHP and comprehensive evaluation approach","volume":"28","year":"2015","journal-title":"Applied Soft Computing"},{"key":"key2020092804272145900_ref014","doi-asserted-by":"crossref","first-page":"225","DOI":"10.1016\/j.econmod.2013.02.008","article-title":"The analysis of bank business performance and market risk\u2014applying fuzzy DEA","volume":"32","year":"2013","journal-title":"Economic Modelling"},{"issue":"6","key":"key2020092804272145900_ref015","doi-asserted-by":"crossref","first-page":"423","DOI":"10.1016\/j.omega.2009.12.001","article-title":"Measuring performance of two-stage network structures by DEA: a review and future perspective","volume":"38","year":"2010","journal-title":"Omega"},{"key":"key2020092804272145900_ref016","doi-asserted-by":"crossref","first-page":"662","DOI":"10.1016\/j.trpro.2015.09.020","article-title":"A comprehensive framework for measuring performance in a third-party logistics provider","volume":"10","year":"2015","journal-title":"Transportation Research Procedia"},{"key":"key2020092804272145900_ref017","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1016\/j.cie.2014.10.026","article-title":"A cross-efficiency fuzzy data envelopment analysis technique for performance evaluation of decision making units under uncertainty","volume":"79","year":"2015","journal-title":"Computers & Industrial Engineering"},{"key":"key2020092804272145900_ref018","doi-asserted-by":"crossref","first-page":"622","DOI":"10.1016\/j.jclepro.2016.03.111","article-title":"A fuzzy data envelopment analysis framework for dealing with uncertainty impacts of input\u2013output life cycle assessment models on eco-efficiency assessment","volume":"129","year":"2016","journal-title":"Journal of Cleaner Production"},{"key":"key2020092804272145900_ref019","doi-asserted-by":"crossref","unstructured":"Emrouznejad, A. and Tavana, M. (Eds) (2014), \u201cPerformance measurement with fuzzy data envelopment analysis\u201d, Springer, Berlin and Heidelberg.","DOI":"10.1007\/978-3-642-41372-8"},{"key":"key2020092804272145900_ref020","doi-asserted-by":"crossref","unstructured":"Emrouznejad, A., Tavana, M. and Hatami-Marbini, A. (2014), \u201cThe state of the art in fuzzy data envelopment analysis\u201d, in Emrouznejad, A. and Tavana, M. (Eds), Performance Measurement with Fuzzy Data Envelopment Analysis, Studies in Fuzziness and Soft Computing, Vol. 309, Springer, Berlin and Heidelberg, pp. 1-45.","DOI":"10.1007\/978-3-642-41372-8_1"},{"key":"key2020092804272145900_ref300","first-page":"253","article-title":"The measurement of productive efficiency","volume-title":"Journal of the Royal Statistical Society, Series A","year":"1957"},{"volume-title":"Intertemporal Production Frontiers: With Dynamic DEA","year":"1996","key":"key2020092804272145900_ref021"},{"key":"key2020092804272145900_ref301","first-page":"209","article-title":"Network DEA","year":"2007","journal-title":"Modeling Data Irregularities and Structural Complexities in Data Envelopment Analysis"},{"issue":"6","key":"key2020092804272145900_ref022","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1002\/sres.2224","article-title":"Applying DEA\u2013BPN to enhance the explanatory power of performance measurement","volume":"32","year":"2015","journal-title":"Systems Research and Behavioral Science"},{"issue":"3","key":"key2020092804272145900_ref023","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1007\/s11123-014-0403-1","article-title":"Measuring Japanese bank performance: a dynamic network DEA approach","volume":"44","year":"2015","journal-title":"Journal of Productivity Analysis"},{"issue":"4","key":"key2020092804272145900_ref024","first-page":"561","article-title":"Investigation of optimist and pessimist situations via DEA with fuzzified data: banking example","volume":"28","year":"2015","journal-title":"Gazi University Journal of Science"},{"issue":"1","key":"key2020092804272145900_ref025","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1016\/S0165-0114(99)00106-2","article-title":"Fuzzy DEA: a perceptual evaluation method","volume":"119","year":"2001","journal-title":"Fuzzy Sets and Systems"},{"key":"key2020092804272145900_ref026","doi-asserted-by":"crossref","first-page":"685","DOI":"10.1016\/j.energy.2015.02.078","article-title":"Energy efficiency analysis method based on fuzzy DEA cross-model for ethylene production systems in chemical industry","volume":"83","year":"2015","journal-title":"Energy"},{"key":"key2020092804272145900_ref027","doi-asserted-by":"crossref","first-page":"362","DOI":"10.1016\/j.cie.2017.01.009","article-title":"Fuzzy efficiency measures in data envelopment analysis using lexicographic multiobjective approach","volume":"105","year":"2017","journal-title":"Computers & Industrial Engineering"},{"issue":"4","key":"key2020092804272145900_ref028","doi-asserted-by":"crossref","first-page":"1062","DOI":"10.1016\/j.asoc.2009.12.031","article-title":"An ideal-seeking fuzzy data envelopment analysis framework","volume":"10","year":"2010","journal-title":"Applied Soft Computing"},{"key":"key2020092804272145900_ref029","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1016\/j.omega.2015.04.019","article-title":"A multi-perspective dynamic network performance efficiency measurement of an evacuation: a dynamic network-DEA approach","volume":"60","year":"2016","journal-title":"Omega"},{"issue":"1","key":"key2020092804272145900_ref030","first-page":"17","article-title":"Logistics outsourcing by manufacturers in China: a survey of the industry","volume":"43","year":"2004","journal-title":"Transportation Journal"},{"issue":"1","key":"key2020092804272145900_ref031","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1016\/j.ijhm.2009.04.004","article-title":"A performance evaluation model for international tourist hotels in Taiwan\u2014an application of the relational network DEA","volume":"29","year":"2010","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"key2020092804272145900_ref032","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1016\/j.ejor.2016.02.014","article-title":"Carbon efficiency evaluation: an analytical framework using fuzzy DEA","volume":"253","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2020092804272145900_ref033","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/j.retrec.2012.10.006","article-title":"Logistics and supply chain management","volume":"41","year":"2013","journal-title":"Research in Transportation Economics"},{"issue":"3","key":"key2020092804272145900_ref034","doi-asserted-by":"crossref","first-page":"616","DOI":"10.1016\/j.ejor.2011.05.028","article-title":"Manufacturing performance measurement and target setting: a data envelopment analysis approach","volume":"214","year":"2011","journal-title":"European Journal of Operational Research"},{"key":"key2020092804272145900_ref035","doi-asserted-by":"crossref","unstructured":"Kao, C. (2014), \u201cNetwork data envelopment analysis with fuzzy data\u201d, in Emrouznejad, A. and Tavana, M. (Eds), Performance Measurement with Fuzzy Data Envelopment Analysis, Studies in Fuzziness and Soft Computing, Vol. 309, Springer, Berlin and Heidelberg, pp. 191-206.","DOI":"10.1007\/978-3-642-41372-8_9"},{"issue":"3","key":"key2020092804272145900_ref036","doi-asserted-by":"crossref","first-page":"427","DOI":"10.1016\/S0165-0114(98)00137-7","article-title":"Fuzzy efficiency measures in data envelopment analysis","volume":"113","year":"2000","journal-title":"Fuzzy Sets and Systems"},{"issue":"4","key":"key2020092804272145900_ref037","doi-asserted-by":"crossref","first-page":"706","DOI":"10.1108\/K-05-2015-0139","article-title":"Imprecise DEA framework for evaluating health-care performance of districts","volume":"46","year":"2017","journal-title":"Kybernetes"},{"issue":"1\/4","key":"key2020092804272145900_ref038","first-page":"291","article-title":"A new fuzzy network data envelopment analysis model for measuring the performance of agility in supply chains","volume":"69","year":"2013","journal-title":"The International Journal of Advanced Manufacturing Technology"},{"issue":"4","key":"key2020092804272145900_ref039","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1504\/IJADS.2012.050019","article-title":"A fuzzy two-stage DEA approach for performance measurement: real case of agility performance in dairy supply chains","volume":"5","year":"2012","journal-title":"International Journal of Applied Decision Sciences"},{"issue":"2","key":"key2020092804272145900_ref040","doi-asserted-by":"crossref","first-page":"760","DOI":"10.1016\/j.eswa.2014.08.028","article-title":"A data envelopment analysis model with interval data and undesirable output for combined cycle power plant performance assessment","volume":"42","year":"2015","journal-title":"Expert Systems with Applications"},{"key":"key2020092804272145900_ref041","doi-asserted-by":"crossref","first-page":"676","DOI":"10.1016\/j.asoc.2015.09.048","article-title":"A comprehensive fuzzy DEA model for emerging market assessment and selection decisions","volume":"38","year":"2016","journal-title":"Applied Soft Computing"},{"key":"key2020092804272145900_ref042","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ins.2014.02.137","article-title":"Evaluation of clustering algorithms for financial risk analysis using MCDM methods","volume":"275","year":"2014","journal-title":"Information Sciences"},{"key":"key2020092804272145900_ref043","doi-asserted-by":"crossref","first-page":"346","DOI":"10.1016\/j.chb.2016.08.045","article-title":"A decision support model for identification and prioritization of key performance indicators in the logistics industry","volume":"65","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2020092804272145900_ref044","doi-asserted-by":"crossref","first-page":"379","DOI":"10.1016\/S0165-0114(02)00484-0","article-title":"Fuzzy data envelopment analysis (DEA): a possibility approach","volume":"139","year":"2003","journal-title":"Fuzzy Sets and Systems"},{"issue":"9","key":"key2020092804272145900_ref045","doi-asserted-by":"crossref","first-page":"1365","DOI":"10.1016\/S0305-0548(03)00095-9","article-title":"Network DEA: efficiency analysis of organizations with complex internal structure","volume":"31","year":"2004","journal-title":"Computers & Operations Research"},{"issue":"1","key":"key2020092804272145900_ref046","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1016\/j.ejor.2015.06.050","article-title":"A note on two-stage network DEA model: frontier projection and duality","volume":"248","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"key2020092804272145900_ref047","doi-asserted-by":"crossref","first-page":"387","DOI":"10.1007\/s11219-010-9099-2","article-title":"An integrated framework for supply chain performance measurement using six-sigma metrics","volume":"18","year":"2010","journal-title":"Software Quality Journal"},{"issue":"1","key":"key2020092804272145900_ref048","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1016\/j.cie.2007.06.035","article-title":"A fuzzy DEA\/AR approach to the selection of flexible manufacturing systems","volume":"54","year":"2008","journal-title":"Computers & Industrial Engineering"},{"key":"key2020092804272145900_ref049","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1016\/j.cie.2014.05.011","article-title":"Restricting weight flexibility in fuzzy two-stage DEA","volume":"74","year":"2014","journal-title":"Computers & Industrial Engineering"},{"first-page":"1","article-title":"A DEA model for two-stage systems with fuzzy data. \u0131n fuzzy systems (FUZZ)","year":"2013","key":"key2020092804272145900_ref050"},{"issue":"2","key":"key2020092804272145900_ref051","doi-asserted-by":"crossref","first-page":"793","DOI":"10.3233\/IFS-131037","article-title":"A new fuzzy network slacks-based DEA model for evaluating performance of supply chains with reverse logistics","volume":"27","year":"2014","journal-title":"Journal of Intelligent & Fuzzy Systems"},{"issue":"4","key":"key2020092804272145900_ref052","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1111\/1467-8489.12008","article-title":"Measuring technical efficiency of dairy farms with imprecise data: a fuzzy data envelopment analysis approach","volume":"57","year":"2013","journal-title":"Australian Journal of Agricultural and Resource Economics"},{"key":"key2020092804272145900_ref053","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1016\/j.trd.2015.06.004","article-title":"Measuring supply chain efficiency based on a hybrid approach","volume":"39","year":"2015","journal-title":"Transportation Research Part D: Transport and Environment"},{"issue":"1","key":"key2020092804272145900_ref054","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1080\/03088839.2015.1036471","article-title":"A performance evaluation model for supply chain of shipping company in Iran: an application of the relational network DEA","volume":"43","year":"2016","journal-title":"Maritime Policy & Management"},{"key":"key2020092804272145900_ref055","doi-asserted-by":"crossref","first-page":"92","DOI":"10.1016\/j.tranpol.2016.02.008","article-title":"An evaluation of the operational efficiency of Turkish airports using data envelopment analysis and the Malmquist productivity index: 2009\u20132014 case","volume":"48","year":"2016","journal-title":"Transport Policy"},{"issue":"2","key":"key2020092804272145900_ref056","doi-asserted-by":"crossref","first-page":"353","DOI":"10.1142\/S0219622016500073","article-title":"Modified grey relational analysis integrated with grey DEMATEL approach for the performance evaluation of retail stores","volume":"15","year":"2016","journal-title":"International Journal of Information Technology & Decision Making"},{"issue":"11","key":"key2020092804272145900_ref057","doi-asserted-by":"crossref","first-page":"4982","DOI":"10.1016\/j.eswa.2015.02.014","article-title":"Intuitionistic fuzzy data envelopment analysis: an application to the banking sector in India","volume":"42","year":"2015","journal-title":"Expert Systems with Applications"},{"edition":"5th ed.","volume-title":"The Handbook of Logistics and Distribution Management: Understanding the Supply Chain","year":"2014","key":"key2020092804272145900_ref059"},{"issue":"8","key":"key2020092804272145900_ref060","first-page":"259","article-title":"A fuzzy systems approach in data envelopment analysis","volume":"24","year":"1992","journal-title":"Computers & Mathematics with Applications"},{"key":"key2020092804272145900_ref061","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/j.cie.2013.12.008","article-title":"Comprehensive performance measurement and causal-effect decision making model for reverse logistics enterprise","volume":"68","year":"2014","journal-title":"Computers & Industrial Engineering"},{"issue":"2","key":"key2020092804272145900_ref062","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1016\/j.eswa.2013.07.069","article-title":"Fuzzy rough DEA model: a possibility and expected value approaches","volume":"41","year":"2014","journal-title":"Expert Systems with Applications"},{"first-page":"1","article-title":"Simulation approach for modeling and analyzing the technological transfer center in a cargo company","year":"2015","key":"key2020092804272145900_ref063"},{"issue":"12","key":"key2020092804272145900_ref064","doi-asserted-by":"crossref","first-page":"7745","DOI":"10.1016\/j.eswa.2010.04.066","article-title":"A performance evaluation model by integrating fuzzy AHP and fuzzy TOPSIS methods","volume":"37","year":"2010","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020092804272145900_ref065","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1016\/j.ejor.2008.05.027","article-title":"Network DEA: a slacks-based measure approach","volume":"197","year":"2009","journal-title":"European Journal of Operational Research"},{"issue":"9","key":"key2020092804272145900_ref066","doi-asserted-by":"crossref","first-page":"4290","DOI":"10.1016\/j.eswa.2014.01.004","article-title":"A fuzzy multi-objective two-stage DEA model for evaluating the performance of US bank holding companies","volume":"41","year":"2014","journal-title":"Expert Systems with Applications"},{"issue":"9","key":"key2020092804272145900_ref067","doi-asserted-by":"crossref","first-page":"11678","DOI":"10.1016\/j.eswa.2011.03.049","article-title":"Fuzzy data envelopment analysis: a fuzzy expected value approach","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"3","key":"key2020092804272145900_ref068","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1016\/j.fss.2004.12.011","article-title":"Interval efficiency assessment using data envelopment analysis","volume":"153","year":"2005","journal-title":"Fuzzy Sets and Systems"},{"key":"key2020092804272145900_ref069","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/j.tranpol.2016.03.012","article-title":"Assessing productive efficiency in Nigerian airports using fuzzy-DEA","volume":"49","year":"2016","journal-title":"Transport Policy"},{"issue":"2","key":"key2020092804272145900_ref070","doi-asserted-by":"crossref","first-page":"872","DOI":"10.1016\/j.cam.2008.03.003","article-title":"Fuzzy data envelopment analysis (DEA): model and ranking method","volume":"223","year":"2009","journal-title":"Journal of Computational and Applied Mathematics"},{"issue":"11","key":"key2020092804272145900_ref071","doi-asserted-by":"crossref","first-page":"3398","DOI":"10.1016\/j.camwa.2010.02.034","article-title":"A new ranking method to fuzzy data envelopment analysis","volume":"59","year":"2010","journal-title":"Computers & Mathematics with Applications"},{"issue":"2","key":"key2020092804272145900_ref076","doi-asserted-by":"crossref","first-page":"513","DOI":"10.1016\/j.cie.2012.04.017","article-title":"Cross efficiency evaluation method based on weight-balanced data envelopment analysis model","volume":"63","year":"2012","journal-title":"Computers & Industrial Engineering"},{"issue":"6","key":"key2020092804272145900_ref072","doi-asserted-by":"crossref","first-page":"1005","DOI":"10.1016\/j.omega.2007.06.003","article-title":"Efficiency and effectiveness in railway performance using a multi-activity network DEA model","volume":"36","year":"2008","journal-title":"Omega"},{"issue":"3","key":"key2020092804272145900_ref073","doi-asserted-by":"crossref","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","article-title":"Fuzzy sets","volume":"8","year":"1965","journal-title":"Information and Control"},{"issue":"11","key":"key2020092804272145900_ref074","first-page":"2117","article-title":"A generalized fuzzy DEA\/AR performance assessment model","volume":"55","year":"2012","journal-title":"Mathematical and Computer Modelling"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-01-2017-0026\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-01-2017-0026\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:30:36Z","timestamp":1753396236000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/31\/4\/492-509\/215515"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,7,9]]},"references-count":76,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2018,7,9]]}},"alternative-id":["10.1108\/JEIM-01-2017-0026"],"URL":"https:\/\/doi.org\/10.1108\/jeim-01-2017-0026","relation":{},"ISSN":["1741-0398"],"issn-type":[{"type":"print","value":"1741-0398"}],"subject":[],"published":{"date-parts":[[2018,7,9]]}}}