{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,12]],"date-time":"2025-12-12T13:30:54Z","timestamp":1765546254006,"version":"3.41.2"},"reference-count":48,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2018,2,12]],"date-time":"2018-02-12T00:00:00Z","timestamp":1518393600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2018,2,12]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>E-learning environments and services (ELES) adoption and success rates challenge ELES designers, practitioners and organisations. Enterprise decision makers continue to seek effective instruments in launching such systems. The purpose of this paper is to understand users\u2019 perceptions of ELES effectiveness and develop a theoretical framework which improves understanding of success factors for adoption.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Grounded theory method is used to reflect on the relationships between changing users\u2019 requirements and expectations, technological advances and ELES effectiveness models. A longitudinal study collecting data from social media blogs over four years was authenticated based on the context evaluation, language structure and conversational constructs.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Identification of a new core dimension named \u201cConcept Functionality\u201d which can be used to understand the relationships between e-learning effectiveness factors including the relationships with other domains such as security. The findings are also used to validate major existing models for the success of ELES.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The new framework potentially improves system design process in the fields of education technology, enterprise systems, etc.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Concept functionality dimension can offer more insights to understand ELES effectiveness and further improve system design process in a variety of domains including enterprise systems, process modelling and education technology.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jeim-03-2016-0074","type":"journal-article","created":{"date-parts":[[2017,12,28]],"date-time":"2017-12-28T07:14:42Z","timestamp":1514445282000},"page":"89-111","source":"Crossref","is-referenced-by-count":11,"title":["Users\u2019 perceptions of e-learning environments and services effectiveness"],"prefix":"10.1108","volume":"31","author":[{"given":"Anwar ul","family":"Haq","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"George","family":"Magoulas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arshad","family":"Jamal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Asim","family":"Majeed","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Diane","family":"Sloan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020093017115128300_ref001","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/1463788.1463806","article-title":"A methodological leg to stand on: lessons learned using grounded theory to study software development","year":"2008"},{"issue":"4","key":"key2020093017115128300_ref002","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1177\/108056990106400405","article-title":"How instructor immediacy behaviors affect student satisfaction and learning in web-based courses","volume":"64","year":"2001","journal-title":"Business Communication Quarterly"},{"volume-title":"Rethinking Pedagogy for a Digital Age: Designing for 21st Century Learning","year":"2013","key":"key2020093017115128300_ref003"},{"issue":"2","key":"key2020093017115128300_ref004","doi-asserted-by":"crossref","first-page":"843","DOI":"10.1016\/j.compedu.2011.10.010","article-title":"Critical success factors for e-learning in developing countries: a comparative analysis between ICT experts and faculty","volume":"58","year":"2012","journal-title":"Computers & Education"},{"issue":"8","key":"key2020093017115128300_ref005","doi-asserted-by":"crossref","first-page":"1493","DOI":"10.1007\/s10803-006-0231-x","article-title":"Gestalt perception and local-global processing in high-functioning Autism","volume":"37","year":"2007","journal-title":"Journal of Autism and Developmental Disorders"},{"volume-title":"Using the Learning Designer to develop a Conceptual Framework for Linking Learning Design Tools and Systems","year":"2011","key":"key2020093017115128300_ref006"},{"issue":"3","key":"key2020093017115128300_ref007","first-page":"275","article-title":"Developing domain ontologies for course content","volume":"10","year":"2007","journal-title":"Educational Technology & Society"},{"key":"key2020093017115128300_ref008","unstructured":"Breitman, K.K., Caanova, M.A. and Truszkowski, W. 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