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This involves interviews with various stakeholder groups from the HEIs, capturing 35 interviews.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Results indicate that growth of alternative power bases emerge within both HEIs, as well as new roles and responsibilities for administrative staff, and different working practices for academics. Varying levels of importance are given to people and culture, management support, user involvement and clarity of communication and systems' requirements at project pre-implementation, implementation and post-implementation stages.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study provides lessons of HEIs planning to undertake significant change by implementing integrated information systems. Challenges emerge around fit, complexity, training, communication and consultation. Benefits gained and emerging challenges show some commonality between the two case HEIs, pointing the way forward for other \u201c<jats:italic>large<\/jats:italic>\u201d (student number determined) HEIs embarking on similar change.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The UK HEI sector is experiencing major change emphasising cost reduction and operational efficiency. Understanding challenges relating to significant systems change in complex settings with varying stakeholder demands has considerable sectoral value.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-03-2019-0091","type":"journal-article","created":{"date-parts":[[2020,4,17]],"date-time":"2020-04-17T05:58:10Z","timestamp":1587103090000},"page":"1627-1645","source":"Crossref","is-referenced-by-count":4,"title":["Systems change in UK HEIs: how do culture, management, users and systems align?"],"prefix":"10.1108","volume":"33","author":[{"given":"Dimitra","family":"Skoumpopoulou","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrew","family":"Robson","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"11","key":"key2020120705100549700_ref001","first-page":"361","article-title":"Enterprise resource planning (ERP) system in higher education: a literature review and implications","volume":"4","year":"2010","journal-title":"International Journal of Social, Management, Economics and Business Engineering"},{"issue":"1","key":"key2020120705100549700_ref002","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1108\/IJILT-10-2013-0058","article-title":"Evaluating the impact of ERP systems in higher education","volume":"32","year":"2015","journal-title":"The International Journal of Information and Learning Technology"},{"issue":"3","key":"key2020120705100549700_ref003","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1002\/cjas.1441","article-title":"Managing critical success factors for IS implementation: a stakeholder engagement and control perspective","volume":"35","year":"2018","journal-title":"Canadian Journal of Administrative Sciences - Revue Canadienne des Sciences de l Administration"},{"issue":"2","key":"key2020120705100549700_ref004","first-page":"1","article-title":"The critical success factors of ERP implementation in higher education in Saudi Arabia: a case study","volume":"2","year":"2011","journal-title":"Journal of Information Technology and Economic Development"},{"issue":"3","key":"key2020120705100549700_ref005","doi-asserted-by":"crossref","first-page":"306","DOI":"10.1108\/TG-11-2015-0045","article-title":"E-government system evaluation: the case of users' performance using ERP systems in higher education","volume":"11","year":"2017","journal-title":"Transforming Government: People, Process and Policy"},{"issue":"7","key":"key2020120705100549700_ref006","doi-asserted-by":"crossref","first-page":"967","DOI":"10.1080\/14719037.2011.589614","article-title":"Do employees behave differently in public- vs private-sector organizations?","volume":"13","year":"2011","journal-title":"Public Management Review"},{"issue":"4","key":"key2020120705100549700_ref007","doi-asserted-by":"crossref","first-page":"519","DOI":"10.1108\/VINE-04-2013-0024","article-title":"Usage, benefits and barriers of human resource information system in universities","volume":"44","year":"2014","journal-title":"VINE: The Journal of Information and Knowledge Management Systems"},{"issue":"3","key":"key2020120705100549700_ref008","doi-asserted-by":"crossref","first-page":"496","DOI":"10.1108\/JEIM-06-2018-0117","article-title":"Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms","volume":"32","year":"2019","journal-title":"Journal of Enterprise Information Management"},{"key":"key2020120705100549700_ref009","doi-asserted-by":"crossref","unstructured":"Bulchand-Gidumal, J. and Melian-Gonzalez, S. 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