{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,23]],"date-time":"2026-03-23T05:06:28Z","timestamp":1774242388644,"version":"3.50.1"},"reference-count":72,"publisher":"Emerald","issue":"6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,11,11]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>The current study tries to better understand the resistance toward food delivery applications (FDAs). This study has adapted the existing criteria to measure different consumer barriers toward FDAs. It also examined the relationships between various consumer barriers, intention to use FDAs and word-of-mouth (WOM).<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>This study utilized the innovation resistance theory (IRT) and a mixed-method approach comprised of qualitative essays submitted by 125 respondents and primary surveys (N\u00a0=\u00a0366) of FDA users.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>Tradition barrier (trust) shared a negative association with use intention, while image barrier (poor customer service) shared a negative association with WOM. The intention to use was positively associated with WOM. Additionally, the study results reveal that image barrier (poor customer experience) and value barrier (poor quality control) were, in fact, positively related to WOM. This study also discusses the managerial and theoretical implications of these findings and the scope for further research on FDAs.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>FDAs have revolutionized the food delivery industry and made it more comfortable and convenient for the consumers. However, FDA service providers are facing challenges from both customers and restaurants. Although scholars investigated customer behavior toward FDAs, no prior study has focused on consumer barriers toward FDA usage.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/jeim-03-2020-0091","type":"journal-article","created":{"date-parts":[[2020,12,15]],"date-time":"2020-12-15T09:16:29Z","timestamp":1608023789000},"page":"1746-1768","source":"Crossref","is-referenced-by-count":84,"title":["Innovation resistance theory perspective on the use of food delivery applications"],"prefix":"10.1108","volume":"34","author":[{"given":"Puneet","family":"Kaur","sequence":"first","affiliation":[{"name":"University of Bergen Department of Psychosocial Science, , ,","place":["Bergen, Norway"]},{"name":"Potchefstroom Optentia Research Focus Area, North-West University, , South Africa"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6006-6058","authenticated-orcid":true,"given":"Amandeep","family":"Dhir","sequence":"additional","affiliation":[{"name":"University of Agder Department of Management, School of Business and Law, , ,","place":["Kristiansand, Norway"]},{"name":"Potchefstroom Optentia Research Focus Area, North-West University, , South Africa"}]},{"given":"Arghya","family":"Ray","sequence":"additional","affiliation":[{"name":"Indian Institute of Management Ranchi , ,","place":["Ranchi, India"]}]},{"given":"Pradip Kumar","family":"Bala","sequence":"additional","affiliation":[{"name":"Indian Institute of Management Ranchi , ,","place":["Ranchi, India"]}]},{"given":"Ashraf","family":"Khalil","sequence":"additional","affiliation":[{"name":"Abu Dhabi University , ,","place":["Abu Dhabi, United Arab Emirates"]}]}],"member":"140","published-online":{"date-parts":[[2020,12,16]]},"reference":[{"issue":"3","key":"2026021807070097200_ref001","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1016\/j.ijinfomgt.2016.08.004","article-title":"Analyzing electronic word of mouth: a social commerce 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