{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T01:39:28Z","timestamp":1774402768500,"version":"3.50.1"},"reference-count":79,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2019,2,11]],"date-time":"2019-02-11T00:00:00Z","timestamp":1549843200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2019,2,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to empirically demonstrate how knowledge management, particularly knowledge integration (KI), acts as a mediator in enterprise systems (ES) post-implementation stage and how transactional and transformational leadership styles are impacted toward ES success.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Drawing on the insights of 508 valid respondents from various business backgrounds that used ES in Malaysia, structural equation modeling was employed and the path modeling approach was used to investigate the underlying relationships between variables. The mediating effects were tested using the bootstrapping procedures presented by Preacher and Hayes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results support the mediating effects of KI mechanisms and both leadership styles toward ES success. The analysis revealed the importance of KI in an organization, especially by the leaders who manage the complexity of the ES in the post-implementation stage.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The study can be extended by analyzing other leadership styles in-detail.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This paper is useful for practitioners as it acts as a guide to conduct management practice for business managers.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The results demonstrate the importance of leaders\u2019 adoption of KI mechanisms in various business domains. This study approach can be used to investigate which sub-items of the leadership styles are more likely to promote KI mechanisms.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-04-2018-0069","type":"journal-article","created":{"date-parts":[[2018,12,3]],"date-time":"2018-12-03T08:43:40Z","timestamp":1543826620000},"page":"75-97","source":"Crossref","is-referenced-by-count":6,"title":["The mediating role of knowledge integration model for enterprise systems success"],"prefix":"10.1108","volume":"32","author":[{"given":"Razatulshima","family":"Ghazali","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mohammad Nazir","family":"Ahmad","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Darshana","family":"Sedera","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nor Hidayati","family":"Zakaria","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020092505414257800_ref001","doi-asserted-by":"crossref","first-page":"110","DOI":"10.1108\/VJIKMS-05-2016-0019","article-title":"Knowledge sharing through inter-organizational knowledge sharing systems","volume":"47","year":"2017","journal-title":"VINE Journal of Information and Knowledge Management Systems"},{"issue":"6","key":"key2020092505414257800_ref002","first-page":"11","article-title":"How leadership style impacts the management information system quality \u2013 a theoretical study","volume":"5","year":"2016","journal-title":"International Journal of Scientific & Technology Research"},{"issue":"4","key":"key2020092505414257800_ref003","doi-asserted-by":"crossref","first-page":"666","DOI":"10.1108\/JEIM-07-2014-0071","article-title":"ERP system implementation in large enterprises \u2013 a systematic literature review","volume":"30","year":"2017","journal-title":"Journal of Enterprise Information Management"},{"key":"key2020092505414257800_ref004","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.riob.2016.10.002","article-title":"Routines and transactive memory systems: creating, coordinating, retaining, and transferring knowledge in organizations","volume":"36","year":"2016","journal-title":"Research in Organizational Behavior"},{"issue":"4","key":"key2020092505414257800_ref005","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1108\/BJM-10-2014-0166","article-title":"Exploring the role of knowledge management practices in fostering customer relationship management as a catalyst of marketing innovation","volume":"10","year":"2015","journal-title":"Baltic Journal of Management"},{"issue":"1","key":"key2020092505414257800_ref006","first-page":"43","article-title":"Organizational research: determining appropriate sample size in survey research","volume":"19","year":"2001","journal-title":"Information Technology, Learning, and Performance Journal"},{"key":"key2020092505414257800_ref007","volume-title":"Leadership and Performance Beyond Expectations","year":"1985"},{"issue":"4","key":"key2020092505414257800_ref008","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1111\/isj.12090","article-title":"Solving misfits in ERP implementations by SMEs","volume":"26","year":"2016","journal-title":"Information Systems Journal"},{"key":"key2020092505414257800_ref080","first-page":"295","article-title":"The partial least squares approach for structural equation modeling","year":"1998","journal-title":"Modern Methods for Business Research"},{"key":"key2020092505414257800_ref009","volume-title":"Statistical Power Analysis for the Behavioral Sciences","year":"1988"},{"issue":"2","key":"key2020092505414257800_ref010","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1509\/jmkr.38.2.269.18845","article-title":"Index construction with formative indicators: an alternative to scale development","volume":"38","year":"2001","journal-title":"Journal of Marketing Research"},{"issue":"12","key":"key2020092505414257800_ref011","doi-asserted-by":"crossref","first-page":"1203","DOI":"10.1016\/j.jbusres.2008.01.009","article-title":"Advancing formative measurement models","volume":"61","year":"2008","journal-title":"Journal of Business Research"},{"key":"key2020092505414257800_ref012","article-title":"Archival analysis of enterprise resource planning systems: the current state and future directions","year":"2012"},{"issue":"3","key":"key2020092505414257800_ref013","first-page":"39","article-title":"Sustaining the momentum: archival analysis of enterprise resource planning systems (2006\u20132012)","volume":"35","year":"2014","journal-title":"Communications of the Association for Information Systems"},{"issue":"2","key":"key2020092505414257800_ref014","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1037\/1082-989X.5.2.155","article-title":"On the nature and direction of relationships between constructs and measures","volume":"5","year":"2000","journal-title":"Psychological Methods"},{"issue":"6","key":"key2020092505414257800_ref015","doi-asserted-by":"crossref","first-page":"919","DOI":"10.1108\/JEIM-09-2015-0085","article-title":"Organizing ERP research: a knowledge-centric approach","volume":"29","year":"2016","journal-title":"Journal of Enterprise Information Management"},{"issue":"4","key":"key2020092505414257800_ref081","doi-asserted-by":"publisher","first-page":"440","DOI":"10.2307\/3151718","article-title":"Two structural equation models: LISREL and PLS applied to consumer exit-voice theory","volume":"19","year":"1982","journal-title":"Journal of Marketing Research"},{"key":"key2020092505414257800_ref016","article-title":"Formative and reflective measurement and validation mismatch in survey research: an archival analysis of information systems success constructs 1985-2007","year":"2009"},{"issue":"7","key":"key2020092505414257800_ref017","doi-asserted-by":"crossref","first-page":"377","DOI":"10.17705\/1jais.00164","article-title":"Re-conceptualizing information system success: the IS-impact measurement model","volume":"9","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"issue":"2","key":"key2020092505414257800_ref018","first-page":"5","article-title":"The ERP post-implementation stage: a knowledge transfer challenge","volume":"3","year":"2015","journal-title":"International Journal of Information Systems and Project Management"},{"issue":"2","key":"key2020092505414257800_ref020","doi-asserted-by":"crossref","first-page":"139","DOI":"10.2753\/MTP1069-6679190202","article-title":"PLS-SEM: indeed a silver bullet","volume":"19","year":"2011","journal-title":"Journal of Marketing Theory and Practice"},{"key":"key2020092505414257800_ref019","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)","year":"2014"},{"key":"key2020092505414257800_ref021","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1108\/S1474-7979(2009)0000020014","article-title":"The use of partial least squares path modeling in international marketing","volume":"20","year":"2009","journal-title":"New Challenges to International Marketing"},{"issue":"2","key":"key2020092505414257800_ref022","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1086\/376806","article-title":"A critical review of construct indicators and measurement model misspecification in marketing and consumer research","volume":"30","year":"2003","journal-title":"Journal of Consumer Research"},{"issue":"7","key":"key2020092505414257800_ref023","doi-asserted-by":"crossref","first-page":"1521","DOI":"10.1108\/IMDS-09-2016-0390","article-title":"Knowledge prioritisation for ERP implementation success: perspectives of clients and implementation partners in UK industries","volume":"117","year":"2017","journal-title":"Industrial Management & Data System"},{"issue":"8","key":"key2020092505414257800_ref024","doi-asserted-by":"crossref","first-page":"949","DOI":"10.1002\/1099-1379(200012)21:8<949::AID-JOB64>3.0.CO;2-F","article-title":"Opening the black box: an experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership","volume":"21","year":"2000","journal-title":"Journal of Organizational Behavior"},{"issue":"1","key":"key2020092505414257800_ref025","first-page":"249","article-title":"Explaining the challenges in ERP development networks with triggers, root causes, and consequences","volume":"40","year":"2017","journal-title":"Communications of the Association for Information Systems"},{"issue":"7","key":"key2020092505414257800_ref026","doi-asserted-by":"crossref","first-page":"516","DOI":"10.17705\/1jais.00462","article-title":"Business intelligence capability: the effect of top management and the mediating roles of user participation and analytical decision making orientation","volume":"18","year":"2017","journal-title":"Journal of Association for Information Systems"},{"issue":"5","key":"key2020092505414257800_ref027","doi-asserted-by":"crossref","first-page":"728","DOI":"10.1108\/JEIM-07-2015-0058","article-title":"Centralization and the success of ERP implementation","volume":"29","year":"2016","journal-title":"Journal of Enterprise Information Management"},{"issue":"4","key":"key2020092505414257800_ref028","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1201\/1078\/43202.19.4.20020901\/38832.4","article-title":"The role of organizational factors in realizing ERP benefits","volume":"19","year":"2002","journal-title":"Information Systems Management"},{"issue":"8","key":"key2020092505414257800_ref029","doi-asserted-by":"crossref","first-page":"707","DOI":"10.17705\/1jais.00404","article-title":"Leveraging social capital to obtain top management support in complex, cross-functional IT projects","volume":"16","year":"2015","journal-title":"Journal of Association for Information Systems"},{"key":"key2020092505414257800_ref030","article-title":"Deriving information systems innovation execution mechanisms","year":"2014"},{"key":"key2020092505414257800_ref031","article-title":"Enterprise systems lifecycle-wide innovation","year":"2014"},{"key":"key2020092505414257800_ref032","article-title":"Enterprise systems lifecycle-wide innovation readiness","year":"2014"},{"key":"key2020092505414257800_ref033","article-title":"Is your IT eco-system ready to facilitate organizational innovation? Deriving an IT eco-system readiness measurement model","year":"2016"},{"key":"key2020092505414257800_ref034","article-title":"Turning dust to gold: how to increase inimitability of enterprise system","year":"2017"},{"issue":"2","key":"key2020092505414257800_ref035","first-page":"7","article-title":"The role of enterprise systems in fostering innovation in contemporary firms","volume":"19","year":"2018","journal-title":"Journal of Information Technology Theory and Application (JITTA)"},{"key":"key2020092505414257800_ref036","article-title":"Thinking inside the box: five organizational strategies enabled through information systems","year":"2016"},{"key":"key2020092505414257800_ref037","article-title":"Innovate or copy: a qualitative document analysis to entrepreneurship in developing countries","year":"2018"},{"key":"key2020092505414257800_ref038","article-title":"The clash of the leaders: the intermix of leadership styles for resource bundling","year":"2018"},{"key":"key2020092505414257800_ref039","article-title":"Exploring the role of IS in agriculture: creating an agenda towards agri-informatics","year":"2016"},{"key":"key2020092505414257800_ref040","article-title":"Organizational readiness for digital innovation: development and empirical calibration of a construct","year":"","journal-title":"Information & Management"},{"key":"key2020092505414257800_ref041","article-title":"The measurement of information system use: preliminary considerations","year":"2010"},{"issue":"2","key":"key2020092505414257800_ref042","doi-asserted-by":"crossref","first-page":"293","DOI":"10.2307\/23044045","article-title":"Construct measurement and validation procedures in MIS and behavioral research: integrating new and existing techniques","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2020092505414257800_ref043","doi-asserted-by":"crossref","first-page":"759","DOI":"10.1108\/JEIM-06-2013-0031","article-title":"The effects of transformational leadership and ERP system self-efficacy on ERP system usage","volume":"27","year":"2014","journal-title":"Journal of Enterprise Information Management"},{"key":"key2020092505414257800_ref044","article-title":"Multi-level knowledge transfer in software development outsourcing projects: the agency theory view","year":"2012"},{"key":"key2020092505414257800_ref045","doi-asserted-by":"crossref","first-page":"224","DOI":"10.1016\/j.chb.2014.01.030","article-title":"Understanding the link between organizational learning capability and ERP system usage: an empirical examination","volume":"33","year":"2014","journal-title":"Computers in Human Behavior"},{"key":"key2020092505414257800_ref046","unstructured":"Panorama Consulting Solutions (2016), \u201c2016 report on ERP systems and enterprise software\u201d, Panorama Consulting Solutions, Greenwood Village, CO."},{"key":"key2020092505414257800_ref047","unstructured":"Panorama Consulting Solutions (2017), \u201c2017 report on ERP systems & enterprise software\u201d, Panorama Consulting Solutions, Greenwood Village, CO."},{"issue":"4","key":"key2020092505414257800_ref048","doi-asserted-by":"crossref","first-page":"623","DOI":"10.2307\/25148814","article-title":"Specifying formative constructs in information systems research","volume":"31","year":"2007","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2020092505414257800_ref049","doi-asserted-by":"crossref","first-page":"717","DOI":"10.3758\/BF03206553","article-title":"SPSS and SAS procedures for estimating indirect effects in simple mediation models","volume":"36","year":"2004","journal-title":"Behavior Research Methods, Instruments, & Computers"},{"issue":"3","key":"key2020092505414257800_ref050","doi-asserted-by":"crossref","first-page":"879","DOI":"10.3758\/BRM.40.3.879","article-title":"Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models","volume":"40","year":"2008","journal-title":"Behavior Research Methods"},{"issue":"2","key":"key2020092505414257800_ref051","first-page":"27","article-title":"ERP implementation as design: looking at participatory design for means to facilitate knowledge integration","volume":"21","year":"2009","journal-title":"Scandinavian Journal of Information Systems"},{"issue":"4","key":"key2020092505414257800_ref052","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1108\/JEIM-08-2014-0083","article-title":"The mediating role of knowledge integration in effect of leadership styles on enterprise systems success: the post-implementation stage","volume":"28","year":"2015","journal-title":"Journal of Enterprise Information Management"},{"issue":"5","key":"key2020092505414257800_ref053","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1016\/j.ijinfomgt.2017.04.008","article-title":"Promoting the continuing usage of strategic information systems: the role of supervisory leadership in the successful implementation of enterprise systems","volume":"37","year":"2017","journal-title":"International Journal of Information Management"},{"issue":"4","key":"key2020092505414257800_ref082","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1016\/S0167-8116(02)00097-6","article-title":"The C-OAR-SE procedure for scale development in marketing","volume":"19","year":"2002","journal-title":"International Journal of Research in Marketing"},{"key":"key2020092505414257800_ref054","doi-asserted-by":"crossref","first-page":"613","DOI":"10.1016\/j.procs.2015.12.170","article-title":"Knowledge management support for enterprise resource planning implementation","volume":"72","year":"2015","journal-title":"Procedia Computer Science"},{"issue":"1\/2","key":"key2020092505414257800_ref055","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1108\/JSIT-06-2017-0043","article-title":"Managing top management support in complex information systems projects: an end-user empirical study","volume":"19","year":"2017","journal-title":"Journal of Systems and Information Technology"},{"key":"key2020092505414257800_ref056","doi-asserted-by":"crossref","unstructured":"Sedera, D. (2011), \u201cSize matters! Enterprise system success in medium and large organizations\u201d, in Mehdi Khosrow-Pour, D.B.A. (Ed.), Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, IGI Global, Hershey, PA, pp. 958-971.","DOI":"10.4018\/978-1-61692-852-0.ch404"},{"issue":"8","key":"key2020092505414257800_ref057","doi-asserted-by":"crossref","first-page":"621","DOI":"10.1016\/j.im.2013.07.004","article-title":"User expertise in contemporary information systems: conceptualization, measurement and application","volume":"50","year":"2013","journal-title":"Information & Management"},{"issue":"4","key":"key2020092505414257800_ref058","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1016\/j.jsis.2010.10.001","article-title":"Knowledge management competence for enterprise system success","volume":"19","year":"2010","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2020092505414257800_ref059","unstructured":"Sedera, D. and Lokuge, S. (2017), \u201cThe role of enterprise systems in innovation in the contemporary organization\u201d, in Galliers, R.G. and Stein, M.-K. (Eds), The Routledge Companion to Management Information Systems, The Routledge, London, p. 608."},{"key":"key2020092505414257800_ref060","article-title":"Adaptive structuration theory view of post implementation knowledge management for enterprise systems","year":"2008"},{"key":"key2020092505414257800_ref061","unstructured":"Sedera, D., Gable, G. and Chan, T. (2003a), \u201cKnowledge management for ERP success\u201d, in Hanisch, J., Falconer, D., Horrocks, S. and Hillier, M. (Eds), Proceedings of the 7th Pacific Asia Conference on Information Systems, Association for Information Systems, Adelaide, pp. 1405-1420."},{"key":"key2020092505414257800_ref062","unstructured":"Sedera, D., Gable, G. and Chan, T. (2003b), \u201cSurvey design: insights from a public sector-ERP impact study\u201d, in Hanisch, J., Falconer, D., Horrocks, S. and Hillier, M. (Eds), Proceedings of the 7th Pacific Asia Conference on Information Systems, Association for Information Systems, Adelaide, pp. 595-610."},{"key":"key2020092505414257800_ref063","unstructured":"Sedera, D., Gable, G. and Palmer, A. (2002), \u201cEnterprise resources planning systems impacts: a Delphi study of Australian public sector organisations\u201d, in Terano, T. and Myers, M.D. (Eds), Proceedings of the 6th Pacific Asia Conference on Information Systems, Association for Information Systems, Tokyo, pp. 584-600."},{"issue":"6","key":"key2020092505414257800_ref064","doi-asserted-by":"crossref","first-page":"825","DOI":"10.1016\/j.im.2017.04.003","article-title":"Likes \u2013 the key to my happiness: the moderating effect of social influence on travel experience","volume":"54","year":"2017","journal-title":"Information & Management"},{"issue":"3","key":"key2020092505414257800_ref065","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1016\/j.im.2016.01.001","article-title":"Innovating with enterprise systems and digital platforms: a contingent resource-based theory view","volume":"53","year":"2016","journal-title":"Information & Management"},{"issue":"1","key":"key2020092505414257800_ref066","first-page":"317","article-title":"The Future of outsourcing in the Asia-Pacific region: implications for research and practice \u2013 panel report from PACIS 2014","volume":"35","year":"2014","journal-title":"Communications of the Association for Information Systems"},{"issue":"7","key":"key2020092505414257800_ref068","doi-asserted-by":"crossref","first-page":"902","DOI":"10.1016\/j.im.2017.01.005","article-title":"Impact of top management leadership styles on ERP assimilation and the role of organizational learning","volume":"54","year":"2017","journal-title":"Information & Management"},{"issue":"1","key":"key2020092505414257800_ref069","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1108\/IMDS-05-2015-0186","article-title":"Impact of chief information officer\u2019s strategic","volume":"116","year":"2016","journal-title":"Industrial Management & Data Systems"},{"issue":"3","key":"key2020092505414257800_ref070","doi-asserted-by":"crossref","first-page":"279","DOI":"10.4300\/JGME-D-12-00156.1","article-title":"Using effect size \u2013 or why the p-value is not enough","volume":"4","year":"2012","journal-title":"Journal of Graduate Medical Education"},{"key":"key2020092505414257800_ref071","doi-asserted-by":"crossref","first-page":"396","DOI":"10.1016\/S2212-5671(15)01646-9","article-title":"Leadership and organizational culture as the normative influence of top management on employee\u2019s behaviour in the innovation process","volume":"34","year":"2015","journal-title":"Procedia Economics and Finance"},{"issue":"3","key":"key2020092505414257800_ref072","first-page":"292","article-title":"Management innovation for IT-enabled operational agility: an interdependencies perspective","volume":"54","year":"2016","journal-title":"Information & Management"},{"key":"key2020092505414257800_ref073","unstructured":"Tate, M., Sedera, D., McLean, E. and Burton-Jones, A. (2014), \u201cInformation systems success research: the \u2018twenty year update?\u201d, Panel Report from PACIS, 2011, Communications of the Association for Information Systems, Vol. 34, Article 63, doi: 10.17705\/1CAIS.03466, available at: https:\/\/aisel.aisnet.org\/cais\/vol34\/iss1\/63"},{"key":"key2020092505414257800_ref067","volume-title":"The Air Force\u2019s Expeditionary Combat Support System (ECSS): A Cautionary Tale on the Need for Business Process Reengineering and Complying with Acquisition Best Practices","author":"United States Senate Permanent Subcommittee on Investigations","year":"2014"},{"key":"key2020092505414257800_ref074","article-title":"Exploring subscription renewal intention of operational cloud enterprise systems-a socio-technical approach","year":"2013"},{"key":"key2020092505414257800_ref075","article-title":"Evaluating operational cloud enterprise system success: an organizational perspective","year":"2013"},{"issue":"1","key":"key2020092505414257800_ref076","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1108\/JMTM-09-2015-0077","article-title":"Do manufacturing firms need informality in ERP post-implementation? A study of Chinese manufacturing sites","volume":"27","year":"2016","journal-title":"Journal of Manufacturing Technology Management"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-04-2018-0069\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-04-2018-0069\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:31:12Z","timestamp":1753396272000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/32\/1\/75-97\/203429"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,2,11]]},"references-count":79,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2019,2,11]]}},"alternative-id":["10.1108\/JEIM-04-2018-0069"],"URL":"https:\/\/doi.org\/10.1108\/jeim-04-2018-0069","relation":{},"ISSN":["1741-0398"],"issn-type":[{"value":"1741-0398","type":"print"}],"subject":[],"published":{"date-parts":[[2019,2,11]]}}}