{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,1]],"date-time":"2026-07-01T19:06:39Z","timestamp":1782932799215,"version":"3.54.5"},"reference-count":87,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2019,11,14]],"date-time":"2019-11-14T00:00:00Z","timestamp":1573689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2019,11,14]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to determine the factors influencing the adoption of new information systems (IS) in organizations. Based on the institutional theory, this research proposes that organizations may induce their employees to adopt new IS by creating three types of institutional pressure: coercive, normative and mimetic. It is further argued that the effects of these three institutional pressures on employees\u2019 new IS usage depend on their cultural orientations.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Model testing relies on data collected from 370 banking sector employees during the implementation of a new \u201ccustomer relationship management\u201d system. The hypothesized model was tested by using the structural equation modeling technique in MPlus 7.0.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The findings of this research reveal that institutional pressures (coercive, normative and mimetic) have positive effects on employees\u2019 attitudes to using the new IS, which, in turn, positively influences their IS usage. In addition, collectivism strengthens the positive effect of coercive and normative forces on attitudes to using the new IS. Conversely, collectivism weakens the effect of the mimetic force on employees\u2019 attitudes to using the new IS.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This research is among pioneering studies that explain the effect of institutional pressures (coercive, normative and mimetic) on employees\u2019 IS usage. It is the first study of its nature that demonstrates that each of the three institutional pressures has differential effects on employees with highly collectivist orientations in comparison with employees with low collectivist orientations.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jeim-05-2019-0130","type":"journal-article","created":{"date-parts":[[2019,11,26]],"date-time":"2019-11-26T05:48:32Z","timestamp":1574747312000},"page":"265-284","source":"Crossref","is-referenced-by-count":19,"title":["Adoption of information systems in 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