{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:37:19Z","timestamp":1754156239546,"version":"3.41.2"},"reference-count":91,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2017,9,11]],"date-time":"2017-09-11T00:00:00Z","timestamp":1505088000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2017,9,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Organisations spend a lot of money, time and resources on enterprise system (ES) implementation and often they do not realise the expected benefits from these complex systems. There is a gap in the literature in providing sufficient insight into the implementation process or how an ES might influence or contribute to a culture change. The purpose of this paper is to address the gap in the ES literature around culture by exploring the implementation that was undertaken within a large UK university.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This paper contributes to the higher education (HE) and ES literature through an in-depth study of an ES, Strategic Information Technology Services (SITS) implementation within a university in the UK. The study was undertaken over a three-year period where one of the authors was embedded within the organisation.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Using a cultural analysis framework, the extensive rich data were analysed and the outcomes indicate that SITS has had a huge influence on the culture of the university; the technology\u2019s rigid structure has imposed many changes that had not been anticipated.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>ES have recently emerged in the HE sector where they are intended to support the management of student data and provide strategic management information. Although there are many studies which have explored important aspects of the implementation of ES, one area that appears to have been under-researched is how these systems are implicated in culture change within organisations. The results of this study will enable managers as well as IT specialists to gain rich insights into an ES implementation in the HE sector and to use this knowledge for future implementations.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jeim-06-2016-0110","type":"journal-article","created":{"date-parts":[[2017,7,31]],"date-time":"2017-07-31T07:13:29Z","timestamp":1501485209000},"page":"809-830","source":"Crossref","is-referenced-by-count":3,"title":["Cultural change through the implementation of an enterprise system"],"prefix":"10.1108","volume":"30","author":[{"given":"Dimitra","family":"Skoumpopoulou","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Teresa","family":"Waring","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020120516404360900_ref001","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1108\/IJILT-10-2013-0058","article-title":"Evaluating the impact of ERP systems in higher education","volume":"32","year":"2015","journal-title":"The International Journal of Information and Learning Technology"},{"issue":"3","key":"key2020120516404360900_ref002","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1007\/s12599-010-0105-9","article-title":"Campus management system","volume":"2","year":"2010","journal-title":"Business Informatics and Systems Engineering"},{"issue":"2","key":"key2020120516404360900_ref003","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1111\/j.1365-2575.2007.00286.x","article-title":"Examining technology, structure and identity during an enterprise system implementation","volume":"18","year":"2008","journal-title":"Information Systems Journal"},{"issue":"3","key":"key2020120516404360900_ref004","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1108\/09593849510098262","article-title":"Information systems and anthropology: an anthropological perspective on IT and organizational culture","volume":"8","year":"1995","journal-title":"Information Technology & People"},{"issue":"3","key":"key2020120516404360900_ref005","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1287\/orsc.1.3.220","article-title":"Images of imaging: notes on doing longitudinal fieldwork","volume":"1","year":"1990","journal-title":"Organization Science"},{"edition":"2nd ed.","volume-title":"Academic Tribes and Territories","year":"2001","key":"key2020120516404360900_ref006"},{"issue":"3","key":"key2020120516404360900_ref007","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1201\/1078\/43197.16.3.19990601\/31310.2","article-title":"Critical issues affecting an ERP implementation","volume":"16","year":"1999","journal-title":"Information Systems Management"},{"issue":"2","key":"key2020120516404360900_ref008","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1108\/14637150510591138","article-title":"Developing a cultural perspective on ERP","volume":"11","year":"2005","journal-title":"Business Process Management Journal"},{"key":"key2020120516404360900_ref009","doi-asserted-by":"crossref","unstructured":"Brooks, S., Wang, X. and Sarker, S. (2012), \u201cUnpacking green IS: a review of the existing literature and directions for the future\u201d, in vom Brocke, J. et al. (Eds), Green Business Process Management, Springer-Verlag, Berlin and Heidelberg, pp. 15-37.","DOI":"10.1007\/978-3-642-27488-6_2"},{"issue":"1","key":"key2020120516404360900_ref010","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1057\/jit.2013.3","article-title":"Information systems history: what is history? What is IS history? What IS history? \u2026 and why even bother with history?","volume":"28","year":"2013","journal-title":"Journal of Information Technology"},{"volume-title":"Social Research Methods","year":"2004","key":"key2020120516404360900_ref011"},{"volume-title":"In the Field: An Introduction to Field Research","year":"1984","key":"key2020120516404360900_ref012"},{"key":"key2020120516404360900_ref013","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1016\/j.jclepro.2014.01.010","article-title":"Sustainable enterprise resource planning: imperatives and research directions","volume":"71","year":"2014","journal-title":"Journal of Cleaner Production"},{"issue":"1","key":"key2020120516404360900_ref014","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1177\/017084069201300106","article-title":"Culture, control and competition; towards a conceptual framework for the study of information technology in organizations","volume":"13","year":"1992","journal-title":"Organization Studies"},{"volume-title":"Putting the University Online: Information, Technology and Organisational Change","year":"2003","key":"key2020120516404360900_ref015"},{"volume-title":"Doing Qualitative Research","year":"1999","key":"key2020120516404360900_ref016"},{"issue":"2","key":"key2020120516404360900_ref017","first-page":"21","article-title":"Student information systems implementations: a context for campus change","volume":"81","year":"2006","journal-title":"College and University Journal"},{"volume-title":"Corporate Culture: the Rites and Rituals of Corporate Life","year":"1982","key":"key2020120516404360900_ref018"},{"key":"key2020120516404360900_ref019","unstructured":"Delloite (2015), \u201cMaking the Grade 2015: the key issues facing the UK higher education sector\u201d, available at: www.timeshighereducation.com\/carousels\/7-key-challenges-uk-higher-education (accessed 11 May 2016)."},{"issue":"3","key":"key2020120516404360900_ref020","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1111\/j.1468-005X.2006.00175.x","article-title":"Work, organization and enterprise resource planning systems: an alternative research agenda","volume":"21","year":"2006","journal-title":"New Technology, Work and Employment"},{"issue":"6","key":"key2020120516404360900_ref021","doi-asserted-by":"crossref","first-page":"911","DOI":"10.1108\/00251741111143603","article-title":"The influence of organizational factors on successful ERP implementation","volume":"49","year":"2011","journal-title":"Management Decision"},{"issue":"1","key":"key2020120516404360900_ref022","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1109\/TEM.2002.808302","article-title":"An analysis of the anticipated cultural impacts of the implementation of data warehouses","volume":"50","year":"2003","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"4","key":"key2020120516404360900_ref023","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1080\/714005046","article-title":"The cultural impact of workflow management systems in the financial services sector","volume":"21","year":"2001","journal-title":"The Service Industries Journal"},{"issue":"4","key":"key2020120516404360900_ref024","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1016\/S0959-8022(99)00010-7","article-title":"Software stories: three cultural perspectives on the organizational practices of software development","volume":"9","year":"1999","journal-title":"Accounting Management & Information Technology"},{"issue":"2","key":"key2020120516404360900_ref025","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1108\/09593840710758040","article-title":"Implementing an integrated system in a socially dis-integrated enterprise: a critical view of ERP enabled integration","volume":"20","year":"2007","journal-title":"Information Technology & People"},{"issue":"4","key":"key2020120516404360900_ref026","first-page":"467","article-title":"A framework for stakeholder integration in higher education information systems projects","volume":"15","year":"2003","journal-title":"Technology Analysis and Strategic Management"},{"issue":"2","key":"key2020120516404360900_ref027","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1108\/14714171211215930","article-title":"Cultural consciousness and the effective implementation of information and communication technology","volume":"12","year":"2012","journal-title":"Construction Innovation"},{"issue":"4","key":"key2020120516404360900_ref028","doi-asserted-by":"crossref","first-page":"295","DOI":"10.1016\/j.infoandorg.2005.02.005","article-title":"Information technology and culture: identifying fragmentary and holistic perspectives of culture","volume":"15","year":"2005","journal-title":"Information and Organisation"},{"issue":"2","key":"key2020120516404360900_ref029","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1108\/IJILT-11-2014-0026","article-title":"Barriers to implementation of IT in educational institutions","volume":"32","year":"2015","journal-title":"The International Journal of Information and Learning Technology"},{"issue":"2","key":"key2020120516404360900_ref030","first-page":"95","article-title":"A post-implementation evaluation of a student information system in the UK higher education sector","volume":"6","year":"2003","journal-title":"Electronic Journal of Information Systems Evaluation"},{"first-page":"188","article-title":"Technology as traitor: emergent SAP infrastructure in a global organization","year":"1998","key":"key2020120516404360900_ref031"},{"issue":"1","key":"key2020120516404360900_ref032","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1287\/isre.2.1.29","article-title":"Symbolism and information systems development: myth, metaphor and magic","volume":"2","year":"1991","journal-title":"Information Systems Research"},{"first-page":"273","article-title":"A critical success factors model for enterprise resource planning implementation","year":"1999","key":"key2020120516404360900_ref033"},{"edition":"6th ed.","volume-title":"Organizational Behaviour: An Introductory Text","year":"2007","key":"key2020120516404360900_ref034"},{"issue":"12","key":"key2020120516404360900_ref035","doi-asserted-by":"crossref","first-page":"2065","DOI":"10.1016\/j.jss.2011.05.017","article-title":"Examining the influences of external expertise and in-house computer\/IT knowledge on ERP system success","volume":"84","year":"2011","journal-title":"The Journal of Systems and Software"},{"issue":"2","key":"key2020120516404360900_ref036","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/j.infoandorg.2011.03.003","article-title":"Organizational culture and information systems adoption: a three-perspective approach","volume":"21","year":"2011","journal-title":"Information and Organization"},{"issue":"1","key":"key2020120516404360900_ref037","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1016\/j.accinf.2010.02.001","article-title":"Impact of enterprise resource planning systems on management control systems and firm performance","volume":"12","year":"2011","journal-title":"International Journal of Accounting Information Systems"},{"issue":"3","key":"key2020120516404360900_ref038","doi-asserted-by":"crossref","first-page":"601","DOI":"10.2307\/25148858","article-title":"A three-perspective model of culture, information systems and their development and use","volume":"32","year":"2008","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2020120516404360900_ref039","doi-asserted-by":"crossref","first-page":"446","DOI":"10.1016\/j.ijinfomgt.2008.08.005","article-title":"The panoptic gaze: analysing the interaction between enterprise resource planning technology and organisational culture","volume":"28","year":"2008","journal-title":"International Journal of Information Management"},{"key":"key2020120516404360900_ref040","doi-asserted-by":"crossref","unstructured":"King, N. (2004), \u201cUsing interviews in qualitative research\u201d, in Cassell, C. and Symon, G. (Eds), Essential Guide to Qualitative Methods in Organisational Research, Sage Publications, London, pp. 256-270.","DOI":"10.4135\/9781446280119.n21"},{"issue":"1","key":"key2020120516404360900_ref041","doi-asserted-by":"crossref","first-page":"67","DOI":"10.2307\/249410","article-title":"A set of principles for conducting and evaluating interpretive field studies in information systems","volume":"23","year":"1999","journal-title":"MIS Quarterly"},{"volume-title":"Introduction to Organizational Behaviour and Management","year":"2007","key":"key2020120516404360900_ref042"},{"year":"2005","key":"key2020120516404360900_ref043","article-title":"Users? What users? Shaping global corporations and generic users with ERP"},{"issue":"4","key":"key2020120516404360900_ref044","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1177\/026839620001500403","article-title":"Implementing enterprise resource planning packages in different corporate and national cultures","volume":"15","year":"2000","journal-title":"Journal of Information Technology"},{"first-page":"470","article-title":"Critical success factors for adoption of integrated information systems in higher education institutions \u2013 a meta-analysis","year":"2011","key":"key2020120516404360900_ref045"},{"issue":"4","key":"key2020120516404360900_ref046","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1057\/jit.2010.24","article-title":"Retrospect and prospect: information systems research in the last and next 25 years","volume":"25","year":"2010","journal-title":"Journal of Information Technology"},{"issue":"2","key":"key2020120516404360900_ref047","doi-asserted-by":"crossref","first-page":"357","DOI":"10.2307\/25148735","article-title":"Review: a review of culture in information systems research: toward a theory of information technology culture conflict","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020120516404360900_ref048","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1016\/j.infoandorg.2008.03.001","article-title":"Materiality and change: challenges to building better theory about technology and organizing","volume":"18","year":"2008","journal-title":"Information and Organization"},{"issue":"4","key":"key2020120516404360900_ref049","first-page":"375","article-title":"ERP and post bureaucratic organizations","volume":"21","year":"2008","journal-title":"Information Technology and People"},{"issue":"4","key":"key2020120516404360900_ref050","first-page":"245","article-title":"Learning from adopters\u2019 experiences with ERP: problems encountered and success achieved","volume":"15","year":"2000","journal-title":"Journal of Information Technology"},{"volume-title":"Cultures in Organisations: Three Perspectives","year":"1992","key":"key2020120516404360900_ref051"},{"volume-title":"Organizational Culture: Mapping the Terrain","year":"2002","key":"key2020120516404360900_ref052"},{"issue":"2","key":"key2020120516404360900_ref053","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1080\/14697010701531749","article-title":"Realigning top management\u2019s strategic change actions for ERP implementation: how specialising on just cultural and environmental contextual factors could improve success","volume":"7","year":"2007","journal-title":"Journal of Change Management"},{"issue":"6","key":"key2020120516404360900_ref054","doi-asserted-by":"crossref","first-page":"623","DOI":"10.1111\/j.1467-6486.1987.tb00466.x","article-title":"Cultural change: an integration of three different views","volume":"24","year":"1987","journal-title":"Journal of Management Studies"},{"issue":"4","key":"key2020120516404360900_ref055","first-page":"483","article-title":"ERP II: a conceptual model for next generation enterprise systems","volume":"18","year":"2004","journal-title":"Journal of Enterprise Information Management"},{"volume-title":"Managing Information and Knowledge in Organisations: A Literacy Approach","year":"2008","key":"key2020120516404360900_ref056"},{"volume-title":"Theory Z: How American Business Can Meet the Japanese Challenge","year":"1981","key":"key2020120516404360900_ref057"},{"volume-title":"Organizational Culture and Identity","year":"2000","key":"key2020120516404360900_ref058"},{"volume-title":"In Search of Excellence","year":"1982","key":"key2020120516404360900_ref059"},{"issue":"4","key":"key2020120516404360900_ref060","doi-asserted-by":"crossref","first-page":"570","DOI":"10.2307\/2392363","article-title":"On studying organizational cultures","volume":"24","year":"1979","journal-title":"Administration Science Quarterly"},{"issue":"2","key":"key2020120516404360900_ref061","first-page":"1","article-title":"Presumed versus actual organizational culture: managerial implications for implementation of information systems","volume":"36","year":"1993","journal-title":"The Computer Journal"},{"issue":"1","key":"key2020120516404360900_ref062","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1108\/09593840410522161","article-title":"ERP systems and the university as a \u2018unique\u2019 organisation","volume":"17","year":"2004","journal-title":"Information Technology and People"},{"volume-title":"Software and Organisations: the Biography of the Enterprise-Wide System or How SAP Conquered the World","year":"2009","key":"key2020120516404360900_ref063"},{"issue":"1","key":"key2020120516404360900_ref064","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1080\/07421222.2002.11045713","article-title":"Learning to implement enterprise systems: an exploratory study of the dialectics of change","volume":"19","year":"2002","journal-title":"Journal of Management Information Systems"},{"issue":"11","key":"key2020120516404360900_ref065","first-page":"1790","article-title":"An evaluation framework for higher education ERP systems","volume":"8","year":"2009","journal-title":"WSEAS Transactions on Computers"},{"volume-title":"Cultural Complexity in Organizations: Inherent Contrasts and Contradictions","year":"1997","key":"key2020120516404360900_ref066"},{"volume-title":"Organizational Culture and Leadership","year":"1985","key":"key2020120516404360900_ref067"},{"issue":"2","key":"key2020120516404360900_ref068","doi-asserted-by":"crossref","first-page":"229","DOI":"10.2307\/2393715","article-title":"Culture: the missing concept in organisation studies","volume":"41","year":"1996","journal-title":"Administrative Science Quarterly"},{"edition":"4th ed.","volume-title":"Organizational Culture and Leadership","year":"2010","key":"key2020120516404360900_ref069"},{"key":"key2020120516404360900_ref070","unstructured":"Seo, G. (2013), \u201cChallenges in implementing enterprise resource planning (ERP) system in large organizations: similarities and differences between corporate and university environment\u201d, published thesis, MIT Sloan School of Management, MA."},{"issue":"2","key":"key2020120516404360900_ref071","doi-asserted-by":"crossref","first-page":"162","DOI":"10.1057\/palgrave.ejis.3000533","article-title":"Integrating ERP using EAI: a model for post hoc evaluation","volume":"14","year":"2005","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"key2020120516404360900_ref072","first-page":"55","article-title":"Critical success factors in enterprise resource planning systems: review of the last decade","volume":"45","year":"2013","journal-title":"ACM Computing Surveys"},{"issue":"3","key":"key2020120516404360900_ref073","doi-asserted-by":"crossref","first-page":"339","DOI":"10.2307\/2392246","article-title":"Concepts of culture and organizational analysis","volume":"28","year":"1983","journal-title":"Administrative Science Quarterly"},{"issue":"4","key":"key2020120516404360900_ref074","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1145\/332051.332070","article-title":"Cultural fits and misfits: is ERP a universal solution?","volume":"43","year":"2000","journal-title":"Communication of the ACM"},{"year":"2001","key":"key2020120516404360900_ref075","article-title":"The impact of critical success factors across the stages of enterprise resource planning implementations"},{"first-page":"4474","article-title":"How co-aligned stakeholder support enhances end user\u2019s perceived ERP performance? The pivotal role of ERP identity","year":"2014","key":"key2020120516404360900_ref076"},{"volume-title":"Academics Responding to Change: New Higher Education Framework and Academic Cultures","year":"1998","key":"key2020120516404360900_ref077"},{"key":"key2020120516404360900_ref078","unstructured":"Trunick, P.A. (1999), \u201cERP: Promises or pipe dreams\u201d, Transportation and Distribution, Vol. 40 No. 1, pp. 23-26."},{"key":"key2020120516404360900_ref079","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1016\/S0377-2217(02)00547-7","article-title":"Enterprise resource planning: implementation procedures and critical success factors","volume":"146","year":"2003","journal-title":"European Journal of Operational Research"},{"issue":"4","key":"key2020120516404360900_ref080","doi-asserted-by":"crossref","first-page":"539","DOI":"10.2307\/2392360","article-title":"The fact of fiction in organizational ethnography","volume":"24","year":"1979","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"key2020120516404360900_ref081","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1145\/511152.511163","article-title":"Intractable ERP \u2013 a comprehensive analysis of failed enterprise resource planning projects","volume":"27","year":"2002","journal-title":"Software Engineering Notes"},{"first-page":"202","article-title":"ERP implementation teams, consultants, and information sharing","year":"2001","key":"key2020120516404360900_ref082"},{"key":"key2020120516404360900_ref083","doi-asserted-by":"crossref","unstructured":"Waddington, D. (2004), \u201cParticipant observation\u201d, in Cassells, C. and Symon, G. (Eds), Essential Guide to Qualitative Methods in Organizational Research, Sage, London, pp. 154-164.","DOI":"10.4135\/9781446280119.n13"},{"issue":"4","key":"key2020120516404360900_ref084","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1016\/j.jsis.2004.11.002","article-title":"Best for whom? The tension between \u2018best practice\u2019 ERP packages and the diverse epistemic cultures in a university context","volume":"13","year":"2004","journal-title":"Journal of Strategic Information Systems"},{"issue":"5","key":"key2020120516404360900_ref085","doi-asserted-by":"crossref","first-page":"276","DOI":"10.17705\/1jais.00227","article-title":"Understanding project survival in an ESS environment: a sociomaterial practice perspective","volume":"11","year":"2010","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2020120516404360900_ref086","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1016\/j.infoandorg.2006.04.001","article-title":"The creation of \u2018best practice\u2019 software: Myth, reality and ethics","volume":"16","year":"2006","journal-title":"Information and Organization"},{"volume-title":"Making A World of Difference IT in A Global Context","year":"2001","key":"key2020120516404360900_ref087"},{"issue":"1","key":"key2020120516404360900_ref088","first-page":"202","article-title":"Ethnography, reality, and truth: the vital need for studies of \u2018how things work\u2019 in organization and management","volume":"48","year":"2010","journal-title":"Journal of Management Studies"},{"first-page":"637","article-title":"Consultants and enterprise resource planning (ERP) systems","year":"2000","key":"key2020120516404360900_ref089"},{"issue":"4","key":"key2020120516404360900_ref090","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1108\/17410380710743798","article-title":"Critical success factors for implementing ERP: the case of a Chinese electronics manufacturer","volume":"18","year":"2007","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"3","key":"key2020120516404360900_ref091","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1016\/j.ijpe.2003.10.004","article-title":"Enterprise information systems project implementation: a case study of ERP in Rolls-Royce","volume":"87","year":"2004","journal-title":"International Journal Production Economics"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-06-2016-0110\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-06-2016-0110\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:31:25Z","timestamp":1753396285000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/30\/5\/809-830\/200374"}},"subtitle":["A UK university case study"],"short-title":[],"issued":{"date-parts":[[2017,9,11]]},"references-count":91,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2017,9,11]]}},"alternative-id":["10.1108\/JEIM-06-2016-0110"],"URL":"https:\/\/doi.org\/10.1108\/jeim-06-2016-0110","relation":{},"ISSN":["1741-0398"],"issn-type":[{"type":"print","value":"1741-0398"}],"subject":[],"published":{"date-parts":[[2017,9,11]]}}}