{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T08:25:17Z","timestamp":1768897517370,"version":"3.49.0"},"reference-count":63,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2021,5,13]],"date-time":"2021-05-13T00:00:00Z","timestamp":1620864000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2022,3,8]]},"abstract":"Purpose<\/jats:title>The study aims to understand enterprise social media usage at work and explore its impact on employee outcomes, particularly learning behaviors. The scope of the paper is limited to organizationally facilitated enterprise social media (ESM) used internally for workplace communication and draws upon ESM affordances highlighted by the theory of communication visibility.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>The study used a qualitative research design based on Miles and Huberman framework (1994) as the research question was exploratory in nature. Thematic analysis was conducted using QSR-NVivo to arrive at the dominant themes and to understand their relationship between enterprise social media use at work. Each emergent theme was generated from the behavioral indicators labelled as nodes. Drawing on qualitative data, the study explored the lived-in experiences of employees using enterprise social media for workplace interactions.<\/jats:p><\/jats:sec>Findings<\/jats:title>The thematic analysis using QSR-NVivo provided qualitative evidence for the phenomenon of enterprise social media use in the form of four emergent themes: patterns of enterprise social media usage by employees, employees' informal learning behaviors, employee social capital and organizational learning capability.<\/jats:p><\/jats:sec>Research limitations\/implications<\/jats:title>The study provides theoretical insights into the lived-in experiences of employees using ESM at work and unravel thematic behavioral impact on their learning, social capital and organizational learning capability. The findings of this study support recent research work on impact of ESM on knowledge sharing behaviors (see Sun et al.<\/jats:italic>, 2019) and other significant work on co-creation of knowledge (see Wagner et al.<\/jats:italic>, 2014). Thus, adding to the body of knowledge management literature.<\/jats:p><\/jats:sec>Practical implications<\/jats:title>This study provides evidence for the role of enterprise social media in developing organizational learning capability by offering support and platform for employees' informal learning and building their social capital. Thus, organizations should leverage enterprise social media not only a social networking tool but more as a strategic learning resource. Hence, organizational leaders must encourage employees to be involved on such platforms in order to promote their informal learning. Also, this study captures the role of employee social capital in explaining the enterprise social media, informal learning and organizational learning capability relationship. This shows that enterprise social media can help employees to learn informally when they have good relationships. Hence, this study provides implications for both HR and IT managers and consultants who plan to implement technology for collaborative purposes, should not undermine the importance of building employee social capital. Only then can they utilize the potential of ESM as a learning tool. Last, this research may also influence the general attitude towards social media use at work and further impact the design and implementation of organizational social media policies.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>The paper is novel as the qualitative investigation offers deeper insights into the impact of ESM usage on employee and organizational learning behaviors. The paper draws on theoretical underpinnings to present useful linkages between emergent concepts and makes valuable contribution to the literature on enterprise social media use and learning at work.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-06-2020-0227","type":"journal-article","created":{"date-parts":[[2021,5,12]],"date-time":"2021-05-12T05:58:26Z","timestamp":1620799106000},"page":"550-565","source":"Crossref","is-referenced-by-count":15,"title":["Interplay of enterprise social media and learning at work: a qualitative investigation"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4907-2748","authenticated-orcid":false,"given":"Anshu","family":"Sharma","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7910-1415","authenticated-orcid":false,"given":"Jyotsna","family":"Bhatnagar","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5889-982X","authenticated-orcid":false,"given":"Mahadeo","family":"Jaiswal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0075-6409","authenticated-orcid":false,"given":"Mohan","family":"Thite","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2021,5,13]]},"reference":[{"key":"key2022092111185016700_ref001","doi-asserted-by":"crossref","first-page":"17","DOI":"10.5465\/amr.2002.5922314","article-title":"Social capital: prospects for a new concept","volume":"27","year":"2002","journal-title":"Academy of Management Review"},{"issue":"3","key":"key2022092111185016700_ref501","first-page":"170","article-title":"New information technology and localized technological change in the knowledge-based economy","volume":"6","year":"2000","journal-title":"Services and The Knowledge-Based Economy"},{"issue":"1","key":"key2022092111185016700_ref002","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/03634520410001691474","article-title":"Communication\u2010related organisational structures and work group temporal experiences: the effects of coordination method, technology type, and feedback cycle on members' construals and enactments of time","volume":"71","year":"2004","journal-title":"Communication Monographs"},{"issue":"3","key":"key2022092111185016700_ref003","doi-asserted-by":"crossref","first-page":"509","DOI":"10.5465\/amj.2012.4003","article-title":"Publishing in AMJ\u2014Part 7: what's different about qualitative research?","volume":"55","year":"2012","journal-title":"Academy of Management Journal"},{"key":"key2022092111185016700_ref004","first-page":"61","article-title":"Effects of feedback and peer pressure on contributions to enterprise social media","year":"2009"},{"issue":"3","key":"key2022092111185016700_ref005","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1111\/j.1467-8551.2008.00586.x","article-title":"Organisational learning capability and job satisfaction: an empirical assessment in the ceramic tile industry","volume":"20","year":"2009","journal-title":"British Journal of Management"},{"issue":"10","key":"key2022092111185016700_ref006","doi-asserted-by":"crossref","first-page":"9297","DOI":"10.1016\/j.eswa.2012.02.073","article-title":"Using latent topics to enhance search and recommendation in Enterprise Social Software","volume":"39","year":"2012","journal-title":"Expert Systems with Applications"},{"issue":"6","key":"key2022092111185016700_ref007","doi-asserted-by":"crossref","first-page":"947","DOI":"10.1177\/1049732319899139","article-title":"Confused about theoretical sampling? Engaging theoretical sampling in diverse grounded theory studies","volume":"30","year":"2020","journal-title":"Qualitative Health Research"},{"key":"key2022092111185016700_ref008","first-page":"1","article-title":"Toward a synergistic relationship between psychology and technology","volume-title":"The Psychology of Workplace Technology","year":"2013"},{"key":"key2022092111185016700_ref009","volume-title":"Research Design: Qualitative, Quantitative, and Mixed Methods Approaches","year":"2009"},{"issue":"6","key":"key2022092111185016700_ref502","first-page":"1","article-title":"Social media defamation and reputation management in the online age","volume":"17","year":"2013","journal-title":"Journal of Internet Law"},{"key":"key2022092111185016700_ref010","first-page":"1","article-title":"People sensemaking and relationship building on an enterprise social network site","year":"2009"},{"key":"key2022092111185016700_ref011","volume-title":"Magic Quadrant for Social Software in the Workplace","year":"2014"},{"key":"key2022092111185016700_ref012","doi-asserted-by":"crossref","unstructured":"Ellison, N.B. and Boyd, D. (2013), \u201cSociality through social network sites\u201d, in Dutton, W.H. (Ed.), The Oxford Handbook of Internet Studies, Oxford University Press, Oxford, pp. 151-172.","DOI":"10.1093\/oxfordhb\/9780199589074.013.0008"},{"issue":"1","key":"key2022092111185016700_ref013","first-page":"103","article-title":"The use of enterprise social network sites for knowledge sharing in distributed organisations: the role of organisational affordances","volume":"51","year":"2015","journal-title":"American Behavioral Scientist"},{"issue":"3","key":"key2022092111185016700_ref014","doi-asserted-by":"crossref","first-page":"292","DOI":"10.1016\/j.jsis.2019.04.001","article-title":"How employees gain meta-knowledge using enterprise social networks: a validation and extension of communication visibility theory","volume":"28","year":"2019","journal-title":"The Journal of Strategic Information Systems"},{"issue":"3","key":"key2022092111185016700_ref015","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1016\/j.infoecopol.2012.12.001","article-title":"Why adopt social enterprise software? Impacts and benefits","volume":"25","year":"2013","journal-title":"Information Economics and Policy"},{"issue":"1","key":"key2022092111185016700_ref503","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/JEIM-04-2012-0011","article-title":"Technology acceptance model (TAM) and social media usage: an empirical study on Facebook","volume":"27","year":"2014","journal-title":"Journal of Enterprise Information Management"},{"issue":"4","key":"key2022092111185016700_ref504","doi-asserted-by":"crossref","first-page":"355","DOI":"10.1111\/j.1748-8583.2007.00050.x","article-title":"Uncovering competitive and institutional drivers of HRM practices in multinational corporations","volume":"17","year":"2007","journal-title":"Human Resource Management Journal"},{"issue":"3","key":"key2022092111185016700_ref505","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1080\/09585190802707300","article-title":"In-sourcing HR: shared service centres in the Netherlands","volume":"20","year":"2009","journal-title":"The International Journal of Human Resource Management"},{"key":"key2022092111185016700_ref016","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1016\/j.sbspro.2011.01.010","article-title":"Analyzing collaborative networks emerging in enterprise 2.0: the Taolin platform","volume":"10","year":"2011","journal-title":"Procedia-Social and Behavioral Sciences"},{"issue":"9","key":"key2022092111185016700_ref017","first-page":"1408","article-title":"Are we there yet? Data saturation in qualitative research","volume":"20","year":"2015","journal-title":"The Qualitative Report"},{"key":"key2022092111185016700_ref018","volume-title":"The Discovery of Grounded Theory","year":"1967"},{"issue":"1","key":"key2022092111185016700_ref019","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1177\/0002764214540511","article-title":"The \u201cmegapozitiv\u201d role of enterprise social media in enabling cross-boundary communication in a distributed Russian organisation","volume":"59","year":"2015","journal-title":"American Behavioral Scientist"},{"issue":"1","key":"key2022092111185016700_ref020","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1177\/1525822X05279903","article-title":"How many interviews are enough? An experiment with data saturation and variability","volume":"18","year":"2006","journal-title":"Field Methods"},{"issue":"3","key":"key2022092111185016700_ref506","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1108\/13632541011064517","article-title":"Authentic dialogue? The role of \u201cfriendship\u201d in a social media recruitment campaign","volume":"14","year":"2010","journal-title":"Journal of Communication Management"},{"issue":"1","key":"key2022092111185016700_ref021","first-page":"1","article-title":"Evaluating the uses and benefits of an enterprise social media platform","volume":"1","year":"2013","journal-title":"Journal of Social Media for Organisations"},{"key":"key2022092111185016700_ref022","unstructured":"Howard, A. (2013), \u201cReflections on technology and the changing nature of work\u201d, The Psychology of Workplace Technology, p. 314."},{"key":"key2022092111185016700_ref023","unstructured":"Hueser, N.G. (1999), \u201cGrounded theory research: not for the novice\u201d, in Knowledge Area Module IV: Research Methodology: Logic, Methods, and Applications, available at: http:\/\/www.users.qwest.net\/\u223cnhueser\/grounded.html (1 of 12) [3\/30\/02 10:42:59 PM]."},{"issue":"3","key":"key2022092111185016700_ref024","doi-asserted-by":"crossref","first-page":"737","DOI":"10.25300\/MISQ\/2018\/11492","article-title":"The needs\u2013affordances\u2013features perspective for the use of social media","volume":"42","year":"2018","journal-title":"MIS Quarterly"},{"key":"key2022092111185016700_ref507","volume-title":"Enterprise 2.0: Social Networking Tools to Transform Your Organization","year":"2012"},{"issue":"4","key":"key2022092111185016700_ref508","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1037\/a0038087","article-title":"Social media recruitment and online data collection: a beginner\u2019s guide and best practices for accessing low-prevalence and hard-to-reach populations","volume":"55","year":"2014","journal-title":"Canadian Psychology"},{"issue":"3","key":"key2022092111185016700_ref025","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1177\/1525822X0001200301","article-title":"Intercoder reliability for validating conclusions drawn from open-ended interview data","volume":"12","year":"2000","journal-title":"Field Methods"},{"key":"key2022092111185016700_ref026","unstructured":"Landers, R.N. and Goldberg, A.S. (2013), \u201cOnline social media in the workplace: a conversation with employees\u201d, in The Psychology of Workplace Technology, pp. 284-304."},{"issue":"4","key":"key2022092111185016700_ref027","doi-asserted-by":"crossref","first-page":"796","DOI":"10.1287\/isre.2014.0536","article-title":"Social media, knowledge sharing, and innovation: toward a theory of communication visibility","volume":"25","year":"2014","journal-title":"Information Systems Research"},{"issue":"4","key":"key2022092111185016700_ref028","doi-asserted-by":"crossref","first-page":"747","DOI":"10.25300\/MISQ\/2015\/39.4.1","article-title":"Ambient awareness and knowledge acquisition: using social media to learn 'who knows what' and 'who knows whom'","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2022092111185016700_ref029","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/jcc4.12029","article-title":"Enterprise social media: definition, history, and prospects for the study of social technologies in organisations","volume":"19","year":"2013","journal-title":"Journal of Computer\u2010Mediated Communication"},{"key":"key2022092111185016700_ref030","volume-title":"The SAGE Encyclopedia of Social Science Research Methods","year":"2004"},{"key":"key2022092111185016700_ref031","volume-title":"The Rise of Enterprise Social Networks","author":"Mark Fidelman","year":"2013"},{"key":"key2022092111185016700_ref032","volume-title":"Informal and Incidental Learning in the Workplace","year":"1990"},{"key":"key2022092111185016700_ref033","unstructured":"Mason, M. (2010), \u201cSample size and saturation in PhD studies using qualitative interviews\u201d, in Forum: Qualitative Social Research, Vol. 11 No. 3."},{"issue":"3","key":"key2022092111185016700_ref034","first-page":"21","article-title":"Enterprise 2.0: the dawn of emergent collaboration","volume":"47","year":"2006","journal-title":"MIT Sloan Management Review"},{"key":"key2022092111185016700_ref035","volume-title":"Qualitative Data Analysis","year":"1994"},{"issue":"1","key":"key2022092111185016700_ref036","first-page":"3","article-title":"Introduction to the special issue on social media, collaboration, and organisations","volume":"59","year":"2014","journal-title":"American Behavioral Scientist"},{"issue":"1","key":"key2022092111185016700_ref037","doi-asserted-by":"crossref","first-page":"5","DOI":"10.3991\/ijac.v7i1.3506","article-title":"D-learning model for knowledge management in enterprise 2.0","volume":"7","year":"2014","journal-title":"International Journal of Advanced Corporate Learning"},{"key":"key2022092111185016700_ref038","doi-asserted-by":"crossref","unstructured":"Nixon, A.E. and Spector, P.E. (2013), \u201cThe impact of technology on employee stress, health, and well-being\u201d, in The Psychology of Workplace Technology, Routledge, New York, pp. 262-284.","DOI":"10.4324\/9780203735565-23"},{"issue":"7","key":"key2022092111185016700_ref509","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1108\/JPBM-09-2013-0393","article-title":"Employer branding: employer attractiveness and the use of social media","volume":"22","year":"2013","journal-title":"Journal of Product and Brand Management"},{"key":"key2022092111185016700_ref039","volume-title":"Basics of Qualitative Research: Grounded Theory Procedures and Techniques","year":"1990"},{"issue":"2","key":"key2022092111185016700_ref040","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1108\/JEIM-10-2018-0232","article-title":"The impact of enterprise social media platforms on knowledge sharing: an affordance lens perspective","volume":"32","year":"2019","journal-title":"Journal of Enterprise Information Management"},{"key":"key2022092111185016700_ref041","unstructured":"Thite, M., Kavanagh, M.J. and Johnson, R.D. (2012), \u201cThe role of information technology in evolution of human resource management and human resource information systems\u201d, in Human Resource Information Systems, pp. 3-24."},{"issue":"1","key":"key2022092111185016700_ref042","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1080\/23808985.2013.11679130","article-title":"Social media use in organisations: exploring the affordances of visibility, editability, persistence, and association","volume":"36","year":"2013","journal-title":"Annals of the International Communication Association"},{"issue":"1","key":"key2022092111185016700_ref510","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1108\/JEIM-09-2012-0063","article-title":"The impact of information technology on knowledge creation: an affordance approach to social media","volume":"27","year":"2014","journal-title":"Journal of Enterprise Information Management"},{"key":"key2022092111185016700_ref043","volume-title":"The Social Intranet","year":"2010"},{"issue":"1","key":"key2022092111185016700_ref044","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1287\/isre.1120.0465","article-title":"Social network effects on productivity and job security: evidence from the adoption of a social networking tool","volume":"24","year":"2013","journal-title":"Information Systems Research"},{"key":"key2022092111185016700_ref511","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/978-1-61692-904-6.ch001","article-title":"From information technology to social technology: opportunities and challenges in the knowledge economy","volume-title":"Social Computing Theory and Practice: Interdisciplinary Approaches","year":"2011"},{"issue":"5","key":"key2022092111185016700_ref512","first-page":"54","article-title":"The role of information technology in the personnel department: HRM in the knowledge economy","volume":"6","year":"2010","journal-title":"Canadian Social Science"},{"issue":"1","key":"key2022092111185016700_fur1","first-page":"15","article-title":"Enterprise adoption of advanced collaborative tools-a case study of telecom companies","volume":"3","year":"2008","journal-title":"Journal of New Communications Research"},{"issue":"1","key":"key2022092111185016700_fur2","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1111\/jcc4.12033","article-title":"Location, motivation, and social capitalization via enterprise social networking","volume":"19","year":"2013","journal-title":"Journal of Computer\u2010Mediated Communication"},{"issue":"12","key":"key2022092111185016700_fur3","doi-asserted-by":"crossref","first-page":"2825","DOI":"10.1287\/mnsc.2014.2125","article-title":"A structural model of employee behavioral dynamics in enterprise social media","volume":"61","year":"2015","journal-title":"Management Science"},{"issue":"3","key":"key2022092111185016700_fur4","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1177\/0266382108095037","article-title":"Enterprise 2.0\u2014what's your game plan? What, if any, will be the role of the information intermediary?","volume":"25","year":"2008","journal-title":"Business Information Review"},{"issue":"4","key":"key2022092111185016700_fur5","first-page":"28","article-title":"Shattering the myths about enterprise 2.0","volume":"15","year":"2009","journal-title":"IT Management Select"},{"issue":"2","key":"key2022092111185016700_fur6","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1177\/0893318914524536","article-title":"Strategic internal communication: transformational leadership, communication channels, and employee satisfaction","volume":"28","year":"2014","journal-title":"Management Communication Quarterly"},{"issue":"4","key":"key2022092111185016700_fur7","doi-asserted-by":"crossref","first-page":"426","DOI":"10.1177\/2329490614544735","article-title":"Social media use to enhance internal communication course design for business students","volume":"77","year":"2014","journal-title":"Business and Professional Communication Quarterly"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-06-2020-0227\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-06-2020-0227\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:31:32Z","timestamp":1753396292000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/35\/2\/550-565\/434535"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,13]]},"references-count":63,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2021,5,13]]},"published-print":{"date-parts":[[2022,3,8]]}},"alternative-id":["10.1108\/JEIM-06-2020-0227"],"URL":"https:\/\/doi.org\/10.1108\/jeim-06-2020-0227","relation":{},"ISSN":["1741-0398"],"issn-type":[{"value":"1741-0398","type":"print"}],"subject":[],"published":{"date-parts":[[2021,5,13]]}}}