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The model was empirically tested through 219 ESM users.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results revealed that supervisor\u2013subordinate instrumental ties based on ESM play a positive role in employee job performance, while supervisor\u2013subordinate expressive ties based on ESM are not significantly related to employee job performance. Supervisor\u2013subordinate instrumental ties and expressive ties based on ESM can positively influence employee job performance through the mediating effect of organizational trust. Besides, perceived performance climate can weaken the relation of organizational trust to job performance, and then weaken the indirect relations via the mediating of organizational trust.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Our findings advance the understanding of ESM use through various underlying mechanisms and have the potential of guiding organizations to fine-tune their social media usage strategies.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-06-2021-0238","type":"journal-article","created":{"date-parts":[[2021,9,28]],"date-time":"2021-09-28T12:21:41Z","timestamp":1632831701000},"page":"866-884","source":"Crossref","is-referenced-by-count":20,"title":["Instrumental ties or expressive ties? 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