{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,9]],"date-time":"2026-04-09T12:38:12Z","timestamp":1775738292828,"version":"3.50.1"},"reference-count":25,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2013,10,14]],"date-time":"2013-10-14T00:00:00Z","timestamp":1381708800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,10,14]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL). The aim is to help the decision maker to better map ITIL processes with business performance, to make a better decision on what processes to implement, and how to implement them. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The paper uses a literature review detailing critical success factors of ITIL implementation. The proposed model was then implemented by applying it to a case study of a company in the United Arab Emirates where the ITIL implementation project failed. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The proposed model gives ITIL the flexibility to work for a wide variety of industries and businesses, but it also introduces many challenges. One of the most apparent challenges is to map ITIL processes to the real world. As a result to analyzing the case study in light of the adoption model, a road map to successful implementation of ITIL is proposed. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 This research is targeted more toward practitioners such as the IT experts; therefore further studies need be conducted to understand the views of the business in respect to the challenges and benefits of the ITIL implementation. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The paper proposed an adoption model for ITIL based on UTAUT which is evidently absent from the current literature. The research findings lead us to a proposal of a roadmap for ITIL implementing.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/jeim-07-2013-0041","type":"journal-article","created":{"date-parts":[[2013,9,27]],"date-time":"2013-09-27T09:59:31Z","timestamp":1380275971000},"page":"553-576","source":"Crossref","is-referenced-by-count":42,"title":["Technology adoption model and a road map to successful implementation of ITIL"],"prefix":"10.1108","volume":"26","author":[{"given":"Norita","family":"Ahmad","sequence":"first","affiliation":[]},{"given":"Noha","family":"Tarek Amer","sequence":"additional","affiliation":[]},{"given":"Faten","family":"Qutaifan","sequence":"additional","affiliation":[]},{"given":"Azza","family":"Alhilali","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022022019460865500_b1","doi-asserted-by":"crossref","unstructured":"Atkinson, R.\n                (1999), \u201cProject management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria\u201d, International Journal of Project Management, Vol. 17 No. 6, pp. 337-342.","DOI":"10.1016\/S0263-7863(98)00069-6"},{"key":"key2022022019460865500_b2","doi-asserted-by":"crossref","unstructured":"Bueno Salvador, S.J.L.\n                (2008), \u201cTAM-based success modeling in ERP\u201d, Interacting with Computers, Vol. 20 No. 6, pp. 515-523.","DOI":"10.1016\/j.intcom.2008.08.003"},{"key":"key2022022019460865500_b3","unstructured":"Cater-Steel, A.\n                (2006), \u201cTransforming IT service management \u2013 the ITIL impact\u201d, ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, Adelaide, December 6-8."},{"key":"key2022022019460865500_b4","unstructured":"Cater-Steel, A.\n                and \n                  Tan, W.G.\n                (2005), \u201cImplementation of it infrastructure library (ITIL) in Australia: progress and success factors\u201d, Australia: 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185-190.","DOI":"10.1016\/S0263-7863(01)00067-9"},{"key":"key2022022019460865500_b8","doi-asserted-by":"crossref","unstructured":"Davis, F.D.\n                (1989), \u201cPerceived usefulness, perceived ease of use, and user acceptance of information technology\u201d, MIS Quarterly, Vol. 13 No. 3, pp. 319-340.","DOI":"10.2307\/249008"},{"key":"key2022022019460865500_b9","doi-asserted-by":"crossref","unstructured":"Davis, F.D.\n               , \n                  Bagozzi, R.P.\n                and \n                  Warshaw, P.R.\n                (1989), \u201cUser acceptance of computer technology: a comparison of two theoretical models\u201d, Management Science, Vol. 35 No. 8, pp. 982-1003.","DOI":"10.1287\/mnsc.35.8.982"},{"key":"key2022022019460865500_b10","unstructured":"Grewal, S.K.\n                (2006), \u201cIssues in it governance & IT service management: a study of their adoption in Australian universities\u201d, thesis submitted in partial fulfilment of the 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