{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,20]],"date-time":"2026-03-20T18:01:29Z","timestamp":1774029689894,"version":"3.50.1"},"reference-count":82,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2019,11,26]],"date-time":"2019-11-26T00:00:00Z","timestamp":1574726400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2022,11,24]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to propose an integrated gray-decision making trial and evaluation laboratory (Grey-DEMATEL) framework to evaluate the ICT adoption barriers in manufacturing small and medium enterprises (MSMEs) running in developing countries. The proposed model is also tested for Indian MSMEs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The model consists of 16 potential ICT adoption barriers selected from existing literature and refined based on discussion with domain experts. While DEMATEL analyses causal relationship and prioritizes them, Grey approach tackles individual biases and data insufficiency.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors conclude that lack of awareness about benchmarking and lack of management vision are the most critical ICT adoption barriers in the case of Indian MSMEs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Outcomes of the present research are based on the experts\u2019 inputs which are subject to the biases related to their experience and exposure. In India practices adopted by SMEs have geographical and political influence that is also neglected.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study provides a model consisting of 16 ICT adoption barriers for MSMEs in developing country and a framework to analyze causal relationships among the barriers with the flexibility of data input from their own domain experts. The framework is also capable of dealing with expert biases and data insufficiency.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-09-2018-0211","type":"journal-article","created":{"date-parts":[[2019,12,12]],"date-time":"2019-12-12T07:08:08Z","timestamp":1576134488000},"page":"1427-1455","source":"Crossref","is-referenced-by-count":22,"title":["An integrated Grey-DEMATEL approach for evaluating ICT adoption barriers in manufacturing SMEs"],"prefix":"10.1108","volume":"35","author":[{"given":"Amit","family":"Singh","sequence":"first","affiliation":[]},{"given":"Jitesh","family":"Thakkar","sequence":"additional","affiliation":[]},{"given":"Mamata","family":"Jenamani","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2019,11,26]]},"reference":[{"issue":"9","key":"key2022112308255175900_ref001","doi-asserted-by":"crossref","first-page":"4397","DOI":"10.1016\/j.eswa.2015.01.021","article-title":"Integration of fuzzy AHP and interval type-2 fuzzy DEMATEL: an application to human resource management","volume":"42","year":"2015","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2022112308255175900_ref002","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1016\/j.autcon.2008.10.009","article-title":"Study of ICT adoption for building project management in the Indian construction industry","volume":"18","year":"2009","journal-title":"Automation in Construction"},{"key":"key2022112308255175900_ref003","first-page":"140","article-title":"Motivation and barriers of ICT adaptation in small and medium-size enterprises","volume-title":"E & M Ekonomie a Management","year":"2009"},{"key":"key2022112308255175900_ref004","doi-asserted-by":"crossref","unstructured":"Antlova, K. 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