{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,16]],"date-time":"2026-03-16T21:30:32Z","timestamp":1773696632920,"version":"3.50.1"},"reference-count":24,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2015,3,2]],"date-time":"2015-03-02T00:00:00Z","timestamp":1425254400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,3,2]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to explore how key users\u2019 perceptions (capability, value, timing, and acceptance) toward an Enterprise Resource Planning (ERP) system change from the pre-implementation to the post-implementation phase. The paper also examines how this change differs with varying levels of user involvement in the implementation process and users\u2019 positions in the company. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The authors survey the employees of a major aircraft manufacturing company in the Midwest and analyze the data using repeated measures ANOVA. The authors use time as a within-subject independent variable, and involvement\/position at the company as between-subject independent variables. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The results reveal a significant drop in users\u2019 perceptions regarding the capability, value, and implementation timing of the ERP system. However, the perception of acceptance did not change significantly. Furthermore, there were more significant interactions of users\u2019 perceptions with employee position than employee involvement in the implementation process. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 The study offers a better theoretical understanding of how users\u2019 perceptions regarding an ERP system evolve over time. The use of one company is a limitation of the study, so future research can focus on extending the study in different sectors. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 Management can design interventions to minimize users\u2019 negative perceptions about the ERP system and increase usage in the post-implementation phase. For example, management can design training customized toward users\u2019 positions in the company. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 Post-implementation research in the ERP field is rare. Conducting a survey of users\u2019 perceptions allows the authors to take an in-depth look at attitudes toward an ERP system.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/jeim-10-2013-0075","type":"journal-article","created":{"date-parts":[[2015,2,10]],"date-time":"2015-02-10T04:39:56Z","timestamp":1423543196000},"page":"243-259","source":"Crossref","is-referenced-by-count":20,"title":["User perceptions towards an ERP system"],"prefix":"10.1108","volume":"28","author":[{"given":"Sue","family":"Abdinnour","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Khawaja","family":"Saeed","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122602284453900_b2","unstructured":"Abdinnour, S.\n                and \n                  Saeed, K.\n                (2008), \u201cComparison of users\u2019 perceptions in the pre- and post- ERP implementation phases\u201d, 7th Pre-ICIS Annual Workshop on HCI Research in MIS, published abstract of a poster presentation, Paris, p. 11."},{"key":"key2020122602284453900_b1","doi-asserted-by":"crossref","unstructured":"Abdinnour-Helm, S.\n               , \n                  Lengnick-Hall, M.L.\n                and \n                  Lengnick-Hall, C.A.\n                (2003), \u201cPre-implementation attitudes and organizational readiness for implementing an enterprise resource planning system\u201d, \n                  European Journal of Operational Research\n               , Vol. 146 No. 2, pp. 258-273.","DOI":"10.1016\/S0377-2217(02)00548-9"},{"key":"key2020122602284453900_b3","doi-asserted-by":"crossref","unstructured":"Amoako-Gyampah, K.\n                (2004), \u201cERP implementation factors: a comparison of managerial and end user perspectives\u201d, \n                  Business Process Management Journal\n               , Vol. 10 No. 2, pp. 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