{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,20]],"date-time":"2026-05-20T00:12:56Z","timestamp":1779235976779,"version":"3.51.4"},"reference-count":120,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,7,14]],"date-time":"2020-07-14T00:00:00Z","timestamp":1594684800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2021,4,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>While prior research provides interesting insights into the effect of social media use in enterprises, there is limited research on how use of different social media platforms affects employee job satisfaction and work efficiency. This study developed a research model to investigate how public and private social media platforms used for different motivations affect employee job satisfaction and work efficiency.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Online surveys were conducted in China, generating 453 valid responses for analysis. Structural equation modeling is performed to test the research model and hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results suggest that (1) public social media used for both work- and social-related motivations positively affects employee job satisfaction, while private social media only used for social-related motivations can contribute to employee job satisfaction. (2) Public and private social media used for work-related motivations can contribute to employee work efficiency, while social-related motivations for use of public and private social media and employee work efficiency are not significant. (3) In the process of social media usage influencing employee job satisfaction and work efficiency, employees of different genders show significant differences.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>First, this paper contributes to information systems social media research by examining the joint effects of different motivations for public and private social media usage on employee job satisfaction and work efficiency in organizations. Second, it contributes to uses and gratification theory by clarifying the relationship between different motivations for enterprise social media use and its needs.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-10-2019-0321","type":"journal-article","created":{"date-parts":[[2020,7,14]],"date-time":"2020-07-14T04:32:27Z","timestamp":1594701147000},"page":"922-947","source":"Crossref","is-referenced-by-count":79,"title":["How to improve employee satisfaction and efficiency through different enterprise social media use"],"prefix":"10.1108","volume":"34","author":[{"given":"Ma","family":"Liang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhang","family":"Xin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ding Xiao","family":"Yan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fei","family":"Jianxiang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,7,14]]},"reference":[{"issue":"1","key":"key2022051208073261000_ref001","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1016\/j.tele.2017.09.006","article-title":"Reflections of entrepreneurs of small and medium-sized enterprises concerning the adoption of social media and its impact on performance outcomes: evidence from the UAE","volume":"35","year":"2018","journal-title":"Telematics and Informatics"},{"issue":"3","key":"key2022051208073261000_ref002","doi-asserted-by":"crossref","first-page":"570","DOI":"10.1108\/IMDS-07-2014-0205","article-title":"Factors influencing the use of social media by SMEs and its performance outcomes","volume":"115","year":"2015","journal-title":"Industrial Management and Data Systems"},{"issue":"2","key":"key2022051208073261000_ref003","doi-asserted-by":"crossref","first-page":"355","DOI":"10.1016\/j.ibusrev.2017.09.003","article-title":"Examining the impact of managerial involvement with social media on exporting firm performance","volume":"27","year":"2018","journal-title":"International Business Review"},{"issue":"2","key":"key2022051208073261000_ref004","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.jsis.2015.03.001","article-title":"Linking dimensions of social media use to job performance: the role of social capital","volume":"24","year":"2015","journal-title":"The Journal of Strategic Information Systems"},{"issue":"4","key":"key2022051208073261000_ref005","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1016\/j.ijinfomgt.2017.03.005","article-title":"ITIL perspective on enterprise social media","volume":"37","year":"2017","journal-title":"International Journal of Information Management"},{"issue":"1","key":"key2022051208073261000_ref006","first-page":"32","article-title":"Factors influencing the adoption of enterprise social software in Australia","volume":"73","year":"2015","journal-title":"Knowledge-Based Systems"},{"issue":"6","key":"key2022051208073261000_ref007","doi-asserted-by":"crossref","first-page":"1288","DOI":"10.1108\/JKM-08-2017-0359","article-title":"Strategic knowledge management and enterprise social media","volume":"22","year":"2018","journal-title":"Journal of Knowledge Management"},{"issue":"12","key":"key2022051208073261000_ref008","doi-asserted-by":"crossref","first-page":"1846","DOI":"10.1152\/japplphysiol.00761.2012","article-title":"Maximal strength training and increased work efficiency: contribution from the trained muscle bed","volume":"113","year":"2012","journal-title":"Journal of Applied Physiology"},{"issue":"1","key":"key2022051208073261000_ref009","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1027\/1866-5888\/a000169","article-title":"Knowledge contribution in organizations via social media: the interplay of identification and perceived usefulness","volume":"16","year":"2017","journal-title":"Journal of Personnel Psychology"},{"issue":"10","key":"key2022051208073261000_ref010","doi-asserted-by":"crossref","first-page":"1285","DOI":"10.1080\/09585192.2017.1402359","article-title":"Should HR managers allow employees to use social media at work? 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