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Data are collected from a major Australian financial services organisation (FSO) and many international experts.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The study presents a framework, the continuous transformation model (CTM), to describe digital transformation within an FSO context, emphasising nimbleness and resilience as its foundational pillars. This framework facilitates the identification of the critical role of organisational capabilities in managing continuous digital transformation, supported by dynamic IT capabilities. More importantly, the findings underscore how these capabilities enable managers to effectively balance the coexistence of nimbleness and resilience.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The CTM contributes to the enterprise information systems literature by offering a coherent understanding of balancing resilience and nimbleness to succeed in digital transformation. In particular, the research model elucidates the relationship between dynamic capabilities and continuous digital transformations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Digital transformations are not a one-off exercise. Managers in the FSO context must cultivate their organisational capabilities to achieve nimbleness and resilience during their digital transformation journey.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The relationship between dynamic capabilities and continuous digital transformation sheds light on establishing successful management processes within FSOs.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-10-2023-0567","type":"journal-article","created":{"date-parts":[[2024,6,8]],"date-time":"2024-06-08T00:11:56Z","timestamp":1717805516000},"page":"1206-1226","source":"Crossref","is-referenced-by-count":17,"title":["Dynamic capabilities for nimbleness and resilience in a continuous digital transformation: action design research in an Australian financial services organisation"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5670-8989","authenticated-orcid":false,"given":"Benjamin","family":"Faro","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3426-443X","authenticated-orcid":false,"given":"Babak","family":"Abedin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0457-3258","authenticated-orcid":false,"given":"Dilek","family":"Cetindamar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Farhad","family":"Daneshgar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,6,11]]},"reference":[{"issue":"4","key":"key2024071813484582100_ref001","doi-asserted-by":"publisher","first-page":"729","DOI":"10.1007\/s10796-017-9789-4","article-title":"Institutional vs. non-institutional use of social media during emergency response: a case of Twitter in 2014 Australian bush fire","volume":"20","year":"2018","journal-title":"Information Systems Frontiers"},{"key":"key2024071813484582100_ref002","article-title":"A dynamic capability approach to digital transformation: a focus on key foundational themes","year":"2016"},{"issue":"1","key":"key2024071813484582100_ref003","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1016\/j.jsis.2018.11.003","article-title":"Digital transformation strategy making in pre-digital organisations: the case of a financial services provider","volume":"28","year":"2019","journal-title":"The Journal of Strategic Information Systems"},{"issue":"S1","key":"key2024071813484582100_ref004","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1002\/smj.4250150910","article-title":"Research note: how valuable are organisational capabilities?","volume":"15","year":"1994","journal-title":"Strategic Management Journal"},{"key":"key2024071813484582100_ref067","doi-asserted-by":"crossref","first-page":"3656","DOI":"10.1109\/TEM.2024.3353734","article-title":"The impact of business environmental factors on performance through strategic agility and business model innovation","volume":"71","year":"2024","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"2","key":"key2024071813484582100_ref005","first-page":"135","article-title":"The digital workplace is key to digital innovation","volume":"16","year":"2017","journal-title":"MIS Quarterly Executive"},{"issue":"5","key":"key2024071813484582100_ref006","doi-asserted-by":"publisher","first-page":"1225","DOI":"10.1166\/asl.2015.6105","article-title":"The impact of dynamic information technology capability and strategic agility on business model innovation and firm performance on ICT Firms","volume":"21","year":"2015","journal-title":"Advanced Science Letters"},{"issue":"4","key":"key2024071813484582100_ref007","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1016\/0024-6301(78)90002-x","article-title":"Planning for strategic flexibility","volume":"11","year":"1978","journal-title":"Long Range Planning"},{"issue":"6","key":"key2024071813484582100_ref008","doi-asserted-by":"publisher","first-page":"1742","DOI":"10.1108\/jeim-03-2021-0126","article-title":"Hybrid organisational forms in public sector's digital transformation: a technology enactment approach","volume":"35","year":"2022","journal-title":"Journal of Enterprise Information Management"},{"issue":"1","key":"key2024071813484582100_ref009","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2020.101599","article-title":"IT outsourcing success: a dynamic capability-based model","volume":"29","year":"2020","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2024071813484582100_ref010","doi-asserted-by":"crossref","unstructured":"Fountain, J.E. 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