{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T22:18:36Z","timestamp":1776205116059,"version":"3.50.1"},"reference-count":111,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2018,2,12]],"date-time":"2018-02-12T00:00:00Z","timestamp":1518393600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2018,2,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>A multitude of factors influence the information technology outsourcing (ITO) decision. Organizations must systematically evaluate these factors prior to making the ITO decision. The purpose of this paper is to provide an in-depth analysis toward understanding the critical factors in affecting ITO decision in the context of e-banking services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The effect of technological, organizational, and environmental attributes on e-banking services outsourcing decision were investigated in this paper. The study was carried out using the quantitative research methodology based on a survey of 23 banks. The partial least squares technique was utilized as the method of data analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results of the data analysis illustrated that nine out of 11 assumed factors (i.e. perceived complexity, perceived cost, service observability to the client, cultural fit between client and supplier, perceived loss of organizational knowledge, prior outsourcing experience, external pressure, market volatility, and suppliers\u2019 power) influence the outsourcing decision of e-banking services. The findings also confirmed that the nature of the service and client IT capabilities did not exert any influence on the outsourcing decision.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study is among the first kind of ITO decision research which empirically investigates the effect of service observability, cultural fit, perceived loss of organizational knowledge, external pressure, market volatility, and suppliers\u2019 power amongst other factors on the ITO decision. The findings from this study provide insights for the banks and service providers to better understand the factors affecting the outsourcing decisions of e-banking services in contexts of less developed countries. Implications based on a specific situation of the Iranian banking sector is also proposed.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-11-2016-0182","type":"journal-article","created":{"date-parts":[[2017,12,28]],"date-time":"2017-12-28T07:14:42Z","timestamp":1514445282000},"page":"146-172","source":"Crossref","is-referenced-by-count":26,"title":["An empirical analysis on outsourcing decision: the case of e-banking services"],"prefix":"10.1108","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5233-987X","authenticated-orcid":false,"given":"Payam","family":"Hanafizadeh","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ahad","family":"Zare Ravasan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"2","key":"key2020093014110137500_ref001","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1016\/j.ijinfomgt.2003.10.004","article-title":"Risk management practices in IS outsourcing: an investigation into commercial banks in Nigeria","volume":"24","year":"2004","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020093014110137500_ref002","doi-asserted-by":"crossref","first-page":"250","DOI":"10.1108\/17410391311325225","article-title":"Cloud computing adoption by SMEs in the north east of England a multi-perspective framework","volume":"26","year":"2013","journal-title":"Journal of Enterprise Information Management"},{"issue":"3","key":"key2020093014110137500_ref003","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1287\/inte.1060.0210","article-title":"Safeguarding the promise of production outsourcing","volume":"36","year":"2006","journal-title":"Interfaces"},{"issue":"3","key":"key2020093014110137500_ref004","doi-asserted-by":"crossref","first-page":"227","DOI":"10.1016\/j.is.2011.10.010","article-title":"Identification and classification of ERP critical failure factors in Iranian industries","volume":"37","year":"2012","journal-title":"Information Systems"},{"issue":"3","key":"key2020093014110137500_ref005","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1111\/j.1937-5956.2002.tb00189.x","article-title":"The effect of learning on the make\/buy decision","volume":"11","year":"2002","journal-title":"Production and Operations Management"},{"issue":"4","key":"key2020093014110137500_ref006","doi-asserted-by":"crossref","first-page":"337","DOI":"10.1016\/S0167-2681(99)00080-3","article-title":"Asset specificity, uncertainty and relational norms: an examination of coordination costs in collaborative strategic alliances","volume":"41","year":"2000","journal-title":"Journal of Economic Behavior & Organization"},{"issue":"7","key":"key2020093014110137500_ref007","doi-asserted-by":"crossref","first-page":"921","DOI":"10.1016\/j.im.2003.09.001","article-title":"A transaction cost model of IT outsourcing","volume":"41","year":"2004","journal-title":"Information & Management"},{"issue":"3","key":"key2020093014110137500_ref008","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1016\/j.jsis.2012.04.004","article-title":"A multi-level investigation of information technology outsourcing","volume":"21","year":"2012","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2020093014110137500_ref009","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1016\/j.dss.2013.04.007","article-title":"Cost escalation in information technology outsourcing: a moderated mediation study","volume":"56","year":"2013","journal-title":"Decision Support Systems"},{"issue":"1","key":"key2020093014110137500_ref010","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1057\/palgrave.ejis.3000372","article-title":"Outsourcing information systems: drawing lessons from a banking case study","volume":"10","year":"2001","journal-title":"European Journal of Information System"},{"issue":"2","key":"key2020093014110137500_ref011","first-page":"285","article-title":"The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration","volume":"2","year":"1995","journal-title":"Technology Studies"},{"issue":"4","key":"key2020093014110137500_ref012","doi-asserted-by":"crossref","first-page":"533","DOI":"10.1016\/j.im.2004.02.005","article-title":"An empirical investigation of IT outsourcing versus quasi-outsourcing in France and Germany","volume":"42","year":"2005","journal-title":"Information & Management"},{"issue":"2","key":"key2020093014110137500_ref013","doi-asserted-by":"crossref","first-page":"80","DOI":"10.4018\/irmj.2008040105","article-title":"An outsourcing acceptance model: an application of TAM to application development outsourcing decisions","volume":"21","year":"2008","journal-title":"Information Resources Management Journal"},{"issue":"1","key":"key2020093014110137500_ref014","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1016\/S1467-0895(03)00004-6","article-title":"Business risk perspectives on information systems outsourcing","volume":"4","year":"2003","journal-title":"International Journal of Accounting Information Systems"},{"issue":"1","key":"key2020093014110137500_ref015","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/0268-4012(92)90049-V","article-title":"To outsource or not","volume":"12","year":"1992","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2020093014110137500_ref016","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1016\/j.infsof.2007.08.006","article-title":"An empirical investigation of the drivers of software outsourcing decisions in Japanese organizations","volume":"50","year":"2008","journal-title":"Information and Software Technology"},{"issue":"4\/5","key":"key2020093014110137500_ref017","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1108\/02651330910971968","article-title":"International outsourcing of information technology services: review and future directions","volume":"26","year":"2009","journal-title":"International Marketing Review"},{"issue":"1","key":"key2020093014110137500_ref301","first-page":"7","article-title":"Commentary: issues and opinion on structural equation modeling","volume":"22","year":"1998","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2020093014110137500_ref018","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1016\/j.jwb.2006.01.011","article-title":"The influence of market and cultural environmental factors on technology transfer between foreign MNCs and local subsidiaries: a Croatian illustration","volume":"41","year":"2006","journal-title":"Journal of World Business"},{"issue":"3","key":"key2020093014110137500_ref019","doi-asserted-by":"crossref","first-page":"495","DOI":"10.1093\/jopart\/mun021","article-title":"Characteristics of innovation and innovation adoption in public organizations: assessing the role of managers","volume":"19","year":"2009","journal-title":"Journal of Public Administration Research and Theory"},{"issue":"3","key":"key2020093014110137500_ref020","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2020093014110137500_ref021","doi-asserted-by":"crossref","first-page":"969","DOI":"10.1057\/jibs.2008.90","article-title":"Offshore outsourcing as a source of international competitiveness for SMEs","volume":"40","year":"2009","journal-title":"Journal of International Business Studies"},{"issue":"3","key":"key2020093014110137500_ref022","doi-asserted-by":"crossref","first-page":"250","DOI":"10.1108\/17410391311325225","article-title":"Cloud computing adoption by SMEs in the north east of England: a multi-perspective framework","volume":"26","year":"2013","journal-title":"Journal of Enterprise Information Management"},{"issue":"2","key":"key2020093014110137500_ref023","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1016\/j.jom.2007.02.008","article-title":"Offshore outsourcing of professional services: a transaction cost economics perspective","volume":"26","year":"2008","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2020093014110137500_ref024","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1016\/S0148-2963(00)00152-1","article-title":"Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research","volume":"55","year":"2002","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2020093014110137500_ref025","doi-asserted-by":"crossref","first-page":"505","DOI":"10.1016\/j.jwb.2014.08.009","article-title":"A multi-theory approach to understanding the business process outsourcing decision","volume":"50","year":"2015","journal-title":"Journal of World Business"},{"issue":"4","key":"key2020093014110137500_ref026","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1016\/j.im.2009.03.002","article-title":"Risks and benefits of business process outsourcing: a study of transaction services in the German banking industry","volume":"46","year":"2009","journal-title":"Information & Management"},{"issue":"4","key":"key2020093014110137500_ref027","doi-asserted-by":"crossref","first-page":"763","DOI":"10.1177\/014920630002600408","article-title":"Making more by doing less: an analysis of outsourcing and its effects on firm performance","volume":"26","year":"2000","journal-title":"Journal of Management"},{"issue":"2","key":"key2020093014110137500_ref028","doi-asserted-by":"crossref","first-page":"284","DOI":"10.1108\/02635571011020359","article-title":"Information systems outsourcing reasons and risks: a new assessment","volume":"110","year":"2010","journal-title":"Industrial Management & Data Systems"},{"issue":"2","key":"key2020093014110137500_ref029","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1016\/j.intman.2005.03.010","article-title":"The outsourcing of IT-enabled business processes: a conceptual model of the location decision","volume":"11","year":"2005","journal-title":"Journal of International Management"},{"issue":"1","key":"key2020093014110137500_ref030","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1016\/j.im.2003.12.010","article-title":"Electronic commerce adoption: an empirical study of small and medium US businesses","volume":"42","year":"2004","journal-title":"Information & Management"},{"issue":"1","key":"key2020093014110137500_ref031","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1016\/j.dss.2012.05.034","article-title":"Unified Modeling Language (UML) IT adoption \u2013 a holistic model of organizational capabilities perspective","volume":"54","year":"2012","journal-title":"Decision Support Systems"},{"issue":"5","key":"key2020093014110137500_ref032","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1016\/j.im.2012.05.002","article-title":"A meta-analysis of relationships between organizational characteristics and IT innovation adoption in organizations","volume":"49","year":"2012","journal-title":"Information & Management"},{"issue":"3","key":"key2020093014110137500_ref033","doi-asserted-by":"crossref","first-page":"777","DOI":"10.1016\/j.dss.2013.03.003","article-title":"Complementarity between client and vendor IT capabilities: an empirical investigation in IT outsourcing projects","volume":"55","year":"2013","journal-title":"Decision Support Systems"},{"issue":"1\/2","key":"key2020093014110137500_ref034","first-page":"55","article-title":"The influence of exchange hazards and power on opportunism in outsourcing relationships","volume":"30","year":"2012","journal-title":"Journal of Operations Management"},{"issue":"6","key":"key2020093014110137500_ref035","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1109\/MIC.2010.136","article-title":"Cloud computing: the limits of public clouds for business applications","volume":"14","year":"2010","journal-title":"Internet Computing"},{"issue":"3","key":"key2020093014110137500_ref036","doi-asserted-by":"crossref","first-page":"435","DOI":"10.1016\/j.eswa.2003.10.002","article-title":"Predicting information systems outsourcing success using a hierarchical design of case-based reasoning","volume":"26","year":"2004","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2020093014110137500_ref037","doi-asserted-by":"crossref","first-page":"474","DOI":"10.1016\/j.ijinfomgt.2014.04.006","article-title":"Examining cloud computing adoption intention, pricing mechanism, and deployment model","volume":"34","year":"2014","journal-title":"International Journal of Information Management"},{"issue":"4","key":"key2020093014110137500_ref038","doi-asserted-by":"crossref","first-page":"592","DOI":"10.1016\/j.dss.2009.11.009","article-title":"Critical factors of hospital adoption on CRM system: organizational and information system perspectives","volume":"48","year":"2010","journal-title":"Decision Support Systems"},{"issue":"2","key":"key2020093014110137500_ref039","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1177\/002224377401100210","article-title":"Power in a channel of distribution: sources and consequences","volume":"11","year":"1974","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"key2020093014110137500_ref040","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/S0167-9236(02)00191-4","article-title":"Critical factors influencing the adoption of data warehouse technology: a study of the banking industry in Taiwan","volume":"37","year":"2004","journal-title":"Decision Support Systems"},{"issue":"4","key":"key2020093014110137500_ref041","doi-asserted-by":"crossref","first-page":"465","DOI":"10.2307\/249629","article-title":"Electronic data interchange and small organizations: adoption and impact of technology","volume":"19","year":"1995","journal-title":"MIS Quarterly"},{"key":"key2020093014110137500_ref042","unstructured":"ILIA Corporation (2017), \u201cIran banking industry outlook; banking industry Iran: current status, opportunities and threats\u201d, available at: www.ilia-corporation.com\/insights\/white-papers\/iran-banking-industry-outlook\/ (accessed March 27, 2017)."},{"key":"key2020093014110137500_ref043","doi-asserted-by":"crossref","first-page":"515","DOI":"10.2307\/25148771","article-title":"Migration to open-standard interorganizational systems: network effects, switching costs, and path dependency","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"key":"key2020093014110137500_ref044","doi-asserted-by":"crossref","unstructured":"Ishizaka, A. and Blakiston, R. (2012), \u201cThe 18C\u2019s model for a successful long-term outsourcing arrangement\u201d, Industrial Marketing Management, Vol. 41 No. 7, pp. 1071-1080.","DOI":"10.1016\/j.indmarman.2012.02.006"},{"issue":"3","key":"key2020093014110137500_ref045","doi-asserted-by":"crossref","first-page":"294","DOI":"10.1108\/17538291111185485","article-title":"Factors influencing the outsourcing decisions: a study of the banking sector in India","volume":"4","year":"2011","journal-title":"Strategic Outsourcing: An International Journal"},{"issue":"3","key":"key2020093014110137500_ref046","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1057\/palgrave.ejis.3000466","article-title":"Determinants of ASP Choice\u202f: an integrated perspective","volume":"12","year":"2003","journal-title":"European Journal of Information Systems"},{"issue":"6","key":"key2020093014110137500_ref047","doi-asserted-by":"crossref","first-page":"832","DOI":"10.1016\/j.engappai.2008.10.009","article-title":"Information systems outsourcing decisions using a group decision-making approach","volume":"22","year":"2009","journal-title":"Engineering Applications of Artificial Intelligence"},{"issue":"2","key":"key2020093014110137500_ref048","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1108\/17410390610645085","article-title":"IT innovation adoption in the government sector: identifying the critical success factors","volume":"19","year":"2006","journal-title":"Journal of Enterprise Information Management"},{"issue":"5","key":"key2020093014110137500_ref049","doi-asserted-by":"crossref","first-page":"653","DOI":"10.1016\/j.jom.2005.07.001","article-title":"International supply relationships and non-financial performance \u2013 a comparison of US and German practices","volume":"24","year":"2006","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2020093014110137500_ref050","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1016\/j.intman.2006.09.006","article-title":"International outsourcing of services: a partnership model","volume":"13","year":"2007","journal-title":"Journal of International Management"},{"issue":"6","key":"key2020093014110137500_ref051","doi-asserted-by":"crossref","first-page":"449","DOI":"10.1016\/0268-4012(93)90061-8","article-title":"The outsourcing decision","volume":"13","year":"1993","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020093014110137500_ref052","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1108\/02635570710734299","article-title":"Taxonomy development and assessment of global information technology outsourcing decisions","volume":"107","year":"2007","journal-title":"Industrial Management & Data Systems"},{"issue":"11","key":"key2020093014110137500_ref053","first-page":"467","article-title":"Outsourcing decision support: a survey of benefits, risks, and decision factors","volume":"6","year":"2006","journal-title":"Supply Chain Management: An International Journal"},{"issue":"3","key":"key2020093014110137500_ref054","doi-asserted-by":"crossref","first-page":"130","DOI":"10.1016\/j.jsis.2009.06.002","article-title":"A review of the IT outsourcing literature: insights for practice","volume":"18","year":"2009","journal-title":"The Journal of Strategic Information Systems"},{"issue":"3","key":"key2020093014110137500_ref055","first-page":"13","article-title":"The value of IT sourcing","volume":"37","year":"1996","journal-title":"Sloan Management Review"},{"issue":"2","key":"key2020093014110137500_ref056","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1016\/j.jsis.2011.04.002","article-title":"Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing","volume":"20","year":"2011","journal-title":"The Journal of Strategic Information Systems"},{"issue":"4","key":"key2020093014110137500_ref057","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1057\/jit.2011.25","article-title":"Business process outsourcing studies: a critical review and research directions","volume":"26","year":"2011","journal-title":"Journal of Information Technology"},{"key":"key2020093014110137500_ref058","article-title":"Calling a change in the outsourcing market: the realities for the world\u2019s largest organisations","year":"2005"},{"issue":"4","key":"key2020093014110137500_ref059","doi-asserted-by":"crossref","first-page":"1853","DOI":"10.1016\/j.chb.2005.12.001","article-title":"Factors affecting the implementation success of internet-based information systems","volume":"23","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2020093014110137500_ref060","doi-asserted-by":"crossref","first-page":"429","DOI":"10.1016\/j.ijinfomgt.2013.01.006","article-title":"Drivers and inhibitors of SaaS adoption in Korea","volume":"33","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"9","key":"key2020093014110137500_ref061","doi-asserted-by":"crossref","first-page":"839","DOI":"10.1002\/smj.340","article-title":"An empirical examination of transaction- and firm-level influences on the vertical boundaries of the firm","volume":"24","year":"2003","journal-title":"Strategic Management Journal"},{"issue":"3","key":"key2020093014110137500_ref302","doi-asserted-by":"crossref","first-page":"331","DOI":"10.2307\/30036537","article-title":"From the vendor's perspective: exploring the value proposition in information technology outsourcing","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093014110137500_ref062","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1016\/j.ijinfomgt.2013.09.004","article-title":"An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital","volume":"34","year":"2014","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2020093014110137500_ref063","doi-asserted-by":"crossref","first-page":"227","DOI":"10.1016\/j.im.2015.10.001","article-title":"IT outsourcing research from 1992 to 2013: a literature review based on main path analysis","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"6","key":"key2020093014110137500_ref064","first-page":"533","article-title":"Cloud computing as an innovation\u202f: perception, attitude, and adoption","volume":"32","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020093014110137500_ref065","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1109\/TEM.2005.851273","article-title":"Utilization of information technology: examining cognitive and experiential factors of post-adoption behavior","volume":"52","year":"2005","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"7","key":"key2020093014110137500_ref066","doi-asserted-by":"crossref","first-page":"1006","DOI":"10.1108\/02635571111161262","article-title":"Understanding the determinants of cloud computing adoption","volume":"111","year":"2011","journal-title":"Industrial Management & Data Systems"},{"key":"key2020093014110137500_ref067","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1016\/j.dss.2013.06.006","article-title":"Improving RFID adoption in Taiwan\u2019s healthcare industry based on a DEMATEL technique with a hybrid MCDM model","volume":"56","year":"2013","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020093014110137500_ref068","doi-asserted-by":"crossref","first-page":"407","DOI":"10.1016\/j.jwb.2012.07.024","article-title":"Governing business process offshoring: properties, processes, and preferred modes","volume":"48","year":"2013","journal-title":"Journal of World Business"},{"issue":"2","key":"key2020093014110137500_ref069","first-page":"9","article-title":"How to manage an IT outsourcing alliance","volume":"36","year":"1995","journal-title":"Sloan Management Review"},{"key":"key2020093014110137500_ref070","first-page":"1","article-title":"Strategic IT-outsourcing\u202f: what do we know and need to know\u202f?","year":"2003"},{"issue":"3","key":"key2020093014110137500_ref071","doi-asserted-by":"crossref","first-page":"521","DOI":"10.1111\/j.1540-6210.2007.00734.x","article-title":"Outsourcing oversight: a comparison of monitoring for in\u2010house and contracted services","volume":"67","year":"2007","journal-title":"Public Administration Review"},{"issue":"11","key":"key2020093014110137500_ref072","first-page":"94","article-title":"Aligning incentives in supply chains","volume":"82","year":"2004","journal-title":"Harvard Business Review"},{"key":"key2020093014110137500_ref073","volume-title":"Psychometric Theory","year":"1978"},{"issue":"5","key":"key2020093014110137500_ref074","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1016\/j.im.2014.03.006","article-title":"Assessing the determinants of cloud computing adoption: an analysis of the manufacturing and services sectors","volume":"51","year":"2014","journal-title":"Information & Management"},{"issue":"3","key":"key2020093014110137500_ref075","doi-asserted-by":"crossref","first-page":"309","DOI":"10.2307\/249774","article-title":"CASE tools as organizational change: investigating incremental and radical changes in systems development","volume":"17","year":"1993","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020093014110137500_ref076","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1108\/09685220810893180","article-title":"Fuzzy multi\u2010criteria risk\u2010benefit analysis of business process outsourcing (BPO)","volume":"16","year":"2008","journal-title":"Information Management & Computer Security"},{"issue":"5","key":"key2020093014110137500_ref077","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"4","key":"key2020093014110137500_ref078","doi-asserted-by":"crossref","first-page":"467","DOI":"10.1016\/S0305-0483(98)00071-1","article-title":"Adoption of new information technologies in rural small businesses","volume":"27","year":"1999","journal-title":"Omega"},{"issue":"4","key":"key2020093014110137500_ref079","doi-asserted-by":"crossref","first-page":"859","DOI":"10.1016\/j.dss.2012.05.018","article-title":"Relationship, contract and IT outsourcing success: evidence from two descriptive case studies","volume":"53","year":"2012","journal-title":"Decision Support Systems"},{"issue":"4","key":"key2020093014110137500_ref080","doi-asserted-by":"crossref","first-page":"817","DOI":"10.1016\/j.dss.2007.10.006","article-title":"An empirical investigation of the key determinants of data warehouse adoption","volume":"44","year":"2008","journal-title":"Decision Support Systems"},{"key":"key2020093014110137500_ref081","unstructured":"Ringle, C.M., Wende, S. and Will, A. (2005), \u201cSmartPLS 2.0 (M3) beta.Hamburg\u201d, available at: www.smartpls.de (accessed March 27, 2017)."},{"key":"key2020093014110137500_ref082","unstructured":"Robinson, P., Lowes, P., Loughran, C., Moller, P., Shields, G. and Klein, E. (2008), \u201cWhy settle for less?\u201d, Deloitte Consulting Report."},{"key":"key2020093014110137500_ref083","volume-title":"Diffusion of Innovations","year":"2010","edition":"3rd ed."},{"issue":"1","key":"key2020093014110137500_ref084","first-page":"32","article-title":"The role of transaction cost economics in information technology outsourcing research: a meta-analysis of the choice of contract type","volume":"25","year":"2014","journal-title":"Journal of Strategic Information Systems"},{"key":"key2020093014110137500_ref085","doi-asserted-by":"crossref","first-page":"495","DOI":"10.1016\/j.sbspro.2013.06.467","article-title":"On ICT services outsourcing in the context of small and medium enterprises","volume":"81","year":"2013","journal-title":"Procedia \u2013 Social and Behavioral Sciences"},{"issue":"2","key":"key2020093014110137500_ref086","first-page":"61","article-title":"Information systems outsourcing: a study of pre-event firm characteristics","volume":"15","year":"1988","journal-title":"Journal of Management Information Systems"},{"issue":"5","key":"key2020093014110137500_ref087","doi-asserted-by":"crossref","first-page":"644","DOI":"10.1108\/14637150710823138","article-title":"Information systems outsourcing: motivations and the implementation strategy in a Malaysian bank","volume":"13","year":"2007","journal-title":"Business Process Management Journal"},{"issue":"3","key":"key2020093014110137500_ref088","doi-asserted-by":"crossref","first-page":"272","DOI":"10.1016\/j.ijinfomgt.2010.08.001","article-title":"Reaching for the \u2018cloud\u2019: how SMEs can manage","volume":"31","year":"2011","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2020093014110137500_ref089","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1108\/02635570510599940","article-title":"Risks factors associated with offshore IT outsourcing","volume":"105","year":"2005","journal-title":"Industrial Management & Data Systems"},{"issue":"5","key":"key2020093014110137500_ref090","doi-asserted-by":"crossref","first-page":"972","DOI":"10.1016\/j.omega.2008.11.001","article-title":"Adopters and non-adopters of e-procurement in Singapore: an empirical study","volume":"37","year":"2009","journal-title":"Omega"},{"key":"key2020093014110137500_ref091","first-page":"95","article-title":"A contingency model of internet adoption in Singapore","volume":"2","year":"1998","journal-title":"International Journal of Electronic Commerce"},{"issue":"1","key":"key2020093014110137500_ref092","doi-asserted-by":"crossref","first-page":"259","DOI":"10.2753\/MIS0742-1222240108","article-title":"A comparison of transaction cost, agency, and knowledge-based predictors of IT outsourcing decisions: a US-Japan cross-cultural field study","volume":"24","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"key2020093014110137500_ref093","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1016\/j.ejor.2010.03.042","article-title":"Offshore outsourcing decision making: a policy-maker\u2019s perspective","volume":"207","year":"2010","journal-title":"European Journal of Operational Research"},{"key":"key2020093014110137500_ref094","volume-title":"The Processes of Technological Innovation","year":"1990"},{"issue":"1","key":"key2020093014110137500_ref095","doi-asserted-by":"crossref","first-page":"131","DOI":"10.1016\/j.jengtecman.2011.09.010","article-title":"A model of the adoption of radio frequency identification technology: the case of logistics service firms","volume":"29","year":"2012","journal-title":"Journal of Engineering and Technology Management"},{"issue":"4","key":"key2020093014110137500_ref096","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1287\/isre.11.4.342.11872","article-title":"Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model","volume":"11","year":"2000","journal-title":"Information Systems Research"},{"issue":"2","key":"key2020093014110137500_ref097","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","article-title":"Technology acceptance model 3 and a research agenda on interventions","volume":"39","year":"2008","journal-title":"Decision Sciences"},{"issue":"3","key":"key2020093014110137500_ref098","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: toward a unified view","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020093014110137500_ref099","first-page":"51","article-title":"Beyond outsourcing: management IT resources as a value center","volume":"38","year":"1997","journal-title":"Sloan Management Review"},{"issue":"12","key":"key2020093014110137500_ref100","doi-asserted-by":"crossref","first-page":"3691","DOI":"10.1016\/j.cor.2006.01.017","article-title":"Using a hybrid multi-criteria decision aid method for information systems outsourcing","volume":"34","year":"2007","journal-title":"Computers & Operations Research"},{"issue":"1","key":"key2020093014110137500_ref101","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1016\/j.jsis.2008.11.001","article-title":"The moderating effect of the business strategic orientation on e-commerce adoption: evidence from UK family run SMEs","volume":"18","year":"2009","journal-title":"The Journal of Strategic Information Systems"},{"issue":"4","key":"key2020093014110137500_ref102","doi-asserted-by":"crossref","first-page":"605","DOI":"10.1111\/j.1540-5414.2006.00140.x","article-title":"Bringing IT back: an analysis of the decision to backsource or switch vendors","volume":"37","year":"2006","journal-title":"Decision Sciences"},{"issue":"3","key":"key2020093014110137500_ref103","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1111\/j.1745-493x.2012.03287.x","article-title":"Cloud computing in support of supply chain information system infrastructure: understanding when to go to the cloud","volume":"49","year":"2013","journal-title":"Journal of Supply Chain Management"},{"key":"key2020093014110137500_ref104","first-page":"14","article-title":"Software-as-a-service model: elaborating client-side adoption factors","year":"2008"},{"issue":"3","key":"key2020093014110137500_ref105","doi-asserted-by":"crossref","first-page":"225","DOI":"10.1016\/S0268-4012(00)00007-4","article-title":"A decision model for IS outsourcing","volume":"20","year":"2000","journal-title":"International Journal of Information Management"},{"issue":"12","key":"key2020093014110137500_ref106","doi-asserted-by":"crossref","first-page":"3769","DOI":"10.1016\/j.cor.2006.01.012","article-title":"Developing a decision model for business process outsourcing","volume":"34","year":"2007","journal-title":"Computers & Operations Research"},{"issue":"3","key":"key2020093014110137500_ref107","doi-asserted-by":"crossref","first-page":"764","DOI":"10.1016\/j.dss.2013.03.002","article-title":"Analyzing the enabling factors for the organizational decision to adopt healthcare information systems","volume":"55","year":"2013","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020093014110137500_ref108","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1108\/02635570210421336","article-title":"Business process reengineering for flexibility and innovation in manufacturing.","volume":"102","year":"2002","journal-title":"Industrial Management & Data Systems"},{"issue":"10","key":"key2020093014110137500_ref109","doi-asserted-by":"crossref","first-page":"1557","DOI":"10.1287\/mnsc.1050.0487","article-title":"The process of innovation assimilation by firms in different countries: a technology diffusion perspective on e-business","volume":"52","year":"2006","journal-title":"Management Science"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-11-2016-0182\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-11-2016-0182\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:32:19Z","timestamp":1753396339000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/31\/1\/146-172\/203204"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2,12]]},"references-count":111,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,2,12]]}},"alternative-id":["10.1108\/JEIM-11-2016-0182"],"URL":"https:\/\/doi.org\/10.1108\/jeim-11-2016-0182","relation":{},"ISSN":["1741-0398"],"issn-type":[{"value":"1741-0398","type":"print"}],"subject":[],"published":{"date-parts":[[2018,2,12]]}}}