{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T04:54:33Z","timestamp":1771476873318,"version":"3.50.1"},"reference-count":41,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2018,8,15]],"date-time":"2018-08-15T00:00:00Z","timestamp":1534291200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2018,8,30]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Enterprise content management (ECM) is an important topic in information management, but researchers have long had difficulty developing a consistent definition. The purpose of this paper is to analyze ECM case reports from practice to identify ECM\u2019s objectives, processes and technologies and to provide a foundation on which ECM can be conceptualized and defined.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This paper assembles more than 1,200 case reports on industrial ECM implementations in order to characterize the ECM concept from a practitioner\u2019s viewpoint. The paper provides a descriptive overview and historical examination of ECM implementations over time and across countries and industries, grounded in a structured content analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Even though the case reports share some commonalities, their ECM projects differ considerably in terms of their objectives, processes and technologies, and vary widely across countries and industries. In addition, ECM implementations are much broader today than they once were, so the scope and boundaries of the ECM concept are increasingly blurred in practice.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>While several researchers have characterized the ECM concept based on literature reviews, only a few have approached the definition problem from a practical viewpoint. This paper provides a foundation from which to evaluate how well researchers\u2019 conceptualizations of ECM match current business practice.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-11-2016-0187","type":"journal-article","created":{"date-parts":[[2018,8,15]],"date-time":"2018-08-15T09:41:37Z","timestamp":1534326097000},"page":"704-723","source":"Crossref","is-referenced-by-count":15,"title":["ECM implementations in practice: objectives, processes, and technologies"],"prefix":"10.1108","volume":"31","author":[{"given":"Roope","family":"Jaakonm\u00e4ki","sequence":"first","affiliation":[]},{"given":"Alexander","family":"Simons","sequence":"additional","affiliation":[]},{"given":"Oliver","family":"M\u00fcller","sequence":"additional","affiliation":[]},{"given":"Jan","family":"vom Brocke","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2018,8,15]]},"reference":[{"key":"key2021041507572991100_ref001","unstructured":"AIIM (2017), \u201cWhat is enterprise content management (ECM)?\u201d, available at: www.aiim.org\/What-is-ECM-Enterprise-Content-Management (accessed May 9)."},{"issue":"5","key":"key2021041507572991100_ref002","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1108\/17410391211265133","article-title":"Enterprise content management research: a comprehensive review","volume":"25","year":"2012","journal-title":"Journal of Enterprise Information Management"},{"issue":"5","key":"key2021041507572991100_ref003","first-page":"64","article-title":"An enterprise content management primer","volume":"38","year":"2004","journal-title":"The Information Management Journal"},{"key":"key2021041507572991100_ref004","doi-asserted-by":"crossref","unstructured":"B\u00f6hn, M. (2014), \u201cThe market for ECM software\u201d, in vom Brocke, J. and Simons, A. (Eds), Enterprise Content Management in Information Systems Research: Foundations, Methods and Cases, Springer-Verlag, Heidelberg, pp. 23-36.","DOI":"10.1007\/978-3-642-39715-8_2"},{"issue":"1","key":"key2021041507572991100_ref005","first-page":"35","article-title":"Content management and the separation of presentation and content","volume":"17","year":"2008","journal-title":"Technical Communication Quarterly"},{"key":"key2021041507572991100_ref006","doi-asserted-by":"crossref","unstructured":"Enr\u00edquez, J.G., Mayo, F.J.D., Garc\u00eda, J.A.G., Cuaresma, M.J.E. and Risoto, M.M. (2017), \u201cA framework to manage quality of enterprise content management systems\u201d, in Kounis, L.D. 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(2007), \u201cEnterprise content management\u201d, Project Consult\/IBM Deutschland GmbH, Hamburg and Frankfurt, available at: ftp:\/\/ftp.software.ibm.com\/software\/emea\/de\/db2\/20070808_ECM_White-Paper_kff_IBM_Endversion.pdf (accessed May 9, 2017)."},{"issue":"2","key":"key2021041507572991100_ref014","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1108\/RMJ-08-2015-0030","article-title":"Assessing the functionality of the enterprise content management maturity model","volume":"26","year":"2016","journal-title":"Records Management Journal"},{"key":"key2021041507572991100_ref015","article-title":"Information quality dimensions: two exploratory case studies with enterprise content management system users","year":"2016"},{"issue":"6","key":"key2021041507572991100_ref016","doi-asserted-by":"crossref","first-page":"449","DOI":"10.1007\/s12599-013-0291-3","article-title":"Enterprise content management","volume":"5","year":"2013","journal-title":"Business & Information Systems Engineering"},{"issue":"2","key":"key2021041507572991100_ref017","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1016\/j.ijinfomgt.2015.11.003","article-title":"A system architecture based on open source enterprise content management systems for supporting educational institutions","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"key":"key2021041507572991100_ref018","unstructured":"MarketsandMarkets (2017), \u201cEnterprise content management market by solution\u201d, available at: www.marketsandmarkets.com\/Market-Reports\/enterprise-content-management-market-226977096.html (accessed May 9)."},{"issue":"2","key":"key2021041507572991100_ref019","first-page":"69","article-title":"Contemporary issues of enterprise content management: the case of Statoil","volume":"18","year":"2006","journal-title":"Scandinavian Journal of Information Systems"},{"issue":"6","key":"key2021041507572991100_ref020","doi-asserted-by":"crossref","first-page":"648","DOI":"10.1057\/palgrave.ejis.3000647","article-title":"Implementing enterprise content management: from evolution through strategy to contradictions out-of-the-box","volume":"15","year":"2006","journal-title":"European Journal of Information Systems"},{"key":"key2021041507572991100_ref021","article-title":"A strategy development process for enterprise content management","year":"2005"},{"key":"key2021041507572991100_ref022","volume-title":"The Handbook of Global Outsourcing and Offshoring","year":"2015","edition":"3rd ed."},{"key":"key2021041507572991100_ref023","unstructured":"P\u00e4iv\u00e4rinta, T. 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